Connells Plymouth reviews

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Thank you Ateja Narbutaite for all your support with our recent purchase . You made this process a smooth experience because of your personal care and professional advice . Thank you , Marianne and Luke Sturtridge

Marianne · 1 October 2025

★★★★★ 5/5

Google

Katie showed me around the property and was friendly and professional. It was obvious she had spent the time to learn about the property as she was able to answer all my questions. I dealt with Bailey during the move into the property. He was great at dealing with issues we encountered and quick to find solution. All in all I had a very positive experience with Connells Estate Agents.

Leah · 25 May 2024

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

Connells recently sold a house for me in Plymouth. They found a buyer within 2 weeks who made a good offer. The experience was excellent - professional, helpful, friendly. I would recommend them highly. I later asked for valuations of 2 properties for tax purposes. Valuations were quickly prepared at minimal cost. All in all - a great agent to deal with.

John · 22 September 2024

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

Bailey was very kind and yet professional when inspecting my house. He was a delightful person to talk to. He made sure that there were no maintenance issues and was diligent in ensuring that everything was in good condition. Thank you for being so pleasant while still maintaining professionalism. Thanks to Connells Lettings - you guys have been excellent with your services.

Chioma · 25 May 2024

★★★★★ 5/5

Google

Couldn’t fault Bailey who has helped me find my first rented property. He has been extremely helpful, friendly and has gone the extra mile to help me find my first flat. All of the staff at Connells that I have been in contact with have been so supportive. I would 100% recommend Connels if you need to rent or buy a property.

Lucy · 25 May 2024

★★★★★ 1/5

Google

By far the worst experience I have ever had with a company. Most of the story is irrelevant when seen in the context of the final, most insane part which was that the buyers (who own the apartment next door and with whom I have no relationship beyond having let them use my parking space while I was abroad) not only had the keys before the deal was completed, but had been working on the flat and doing renovations. How did they get the keys to do this? My keys were shared with a lettings agent who was working for the buyer. When I told Connells of this on completion day, they even had the audacity to tell me that the buyers (with whom I am not friendly what-so-ever) had received a key from me years ago! I would avoid this company like the plague. A true disaster from start to finish.

Chris · 18 July 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Plymouth Mutley Branch - what a joke

Plymouth Mutley branch is possibly the worse estate agent in Plymouth. Found a buyer quickly with lots of calls and pressure to accept a deal, even had the phone put down on me for not agreeing to a stupid price, finally agreed a price then boom radio silence, hardly ever reply to email, when phoning up to speak to Manager Sam you always get told he’s busy, no chance of getting a call back. The buyer pulled about a month back as informed by my solicitor. To this day no call from Connels to say it fell through. It’s no wonder the buyer pulled out if he was treated like me by Sam and his team. They have cost me hundreds of pounds due to their incompetence. I could go on and on. My advice would be to avoid at all cost.

Darren · 22 December 2024

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Google

Fred was extremely helpful and proactive with communication, it was a pleasure to have him as my agent! Cheers again.

Andrew · 3 November 2025

★★★★★ 5/5

Google

Bethany has been absolutely brilliant in helping me look and find somewhere in Plymouth that suited my needs and budget. With my work and job role changing, I decided to stay up North but would thoroughly recommend Connells if you're looking to move down South to either rent or buy. Also, definitely ask for Bethany!

James · 23 August 2024

★★★★★ 5/5

Google

I recently viewed a couple of properties listed with Connells. James showed me both properties and I found him extremely professional , efficient and knowledgeable. I look forward to , hopefully, finding the property for me through Connells who have been really helpful in my quest so far.

Sarah · 17 April 2026

★★★★★ 5/5

Google

Bailey Moate has been fantastic in helping with our new renting journey with Connells and has kept us updated throughout the whole process and answered all questions we’ve had so quickly. Katie has also been so lovely for any queries or issues we’ve had in our current property and we couldn’t ask for a better Estate Agents :)

Fern · 24 June 2024

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

Bailey has been a brilliant help while we were looking to rent our new home. He's been kind and considerate throughout the whole process and has always had great communication with us and dealt with any of our queries quickly and professionally. We're really grateful to have had an estate agent like him.

Freyja · 24 July 2024

★★★★★ 5/5

Google

Sam and his team worked tirelessly to market, facilitate viewings and provide great quality leads.

Paul · 4 November 2025

★★★★★ 5/5

Google

Bailey has been extremely helpful finding a rental property for my daughter. I have been to a couple of viewings with my daughter and Bailey and he has been able to find an appropriate property that meets my daughter’s needs. He has made this scary process (as a mum) very comforting. Thank you Bailey :)

Cleo · 25 May 2024

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024