Every review we hold for the Pitshanger Lane office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotIncredibly helpful
Had Nathaniel help me find a property who was most helpful offering nice alternatives and really accommodating to my moving situation, would definitely recommend
Orson · 3 August 2026
Agent replied · 25 September 2026
Thank you for your kind review, Orson. We’re delighted to hear that Nathaniel was so helpful in finding a property and took the time to suggest suitable alternatives around your moving situation.
We really appreciate your recommendation and your feedback on the Gibbs Gillespie Gerrards Cross team.
Best wishes,
The Gibbs Gillespie Gerrards Cross Team
★★★★★ 5/5
TrustpilotWe had very good experience with Gibbs…
We had very good experience with Gibbs Gillespie. Jake Owens was very professional and helpful in arranging viewings for the houses. We did not receive this level of service and attention from any other state agents. Kasia Zelazko was also very nice and friendly in replying to our queries and coordinating. If you are looking for helpful, friendly and professional estate agents then look no further as Gibbs Gillespie's will look after you well.
Sandeep · 9 August 2022
Agent replied · 7 July 2023
Dear Sandeep,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI would recommend this estate agents highly. We dealt with Leah V at the Pitshanger office while purchasing a property in South Ealing. Leah was wonderful, by far the most helpful person we dealt with during the process of selling and buying, communicating with her via phone and email was easy, she always kept us in the loop and helped make things happen. In the future, when we come to sell, I would absolutely want Leah to be our agent.PositiveResponsiveness, Quality, Professionalism
Lizzie · 24 August 2021
Agent replied · 23 August 2024
Dear Lizzie, thank you so much for the review you have posted for Leah at our Pitshanger office. We are delighted to hear that Leah handled your purchase and really hope that you have settled nicely into your new home. All the best, Jane for Northfields.
★★★★★ 5/5
GoogleHeather Davis was our sales negotiator. She is highly professional and very responsive. The property we were buying was in a chain. Heather literally kept on top of things to make sure that everything goes smoothly. She gave us constant updates which put our minds at ease. She is super kind and doesnt push a sale. She is a sales negotiator with empathy. It is so hard to find professionals like her. We also had an opportunity to work with Leah and Jason. They both were fantastic. Highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Shagambari · 24 August 2021
Agent replied · 7 June 2023
Hello Shagambari,
Just wanted to say a huge thank you for your lovely review of Heather and how she helped to ease your sale with her empathy and sales progression updates. It's always the hardest part of the sales process so it's a delight to know it went well.
All the very best for the future,
Jane for Northfields.
★★★★★ 5/5
GoogleI found working with Jason Godfray and his team at the Pitshanger branch, an absolute pleasure. In particular Leah Verasammy. Leah was instrumental in selling our house. She was incredibly professional and very attentive. She never let the ball drop and I had every confidence in her helping us sell our property. The fact that Leah was always incredibly responsive gave me the utmost confidence, knowing that we were in excellent hands. I would highly recommend Leah and everyone in Jason's team. The customer service is second to none. Thank you for all your hard work and persistence.PositiveResponsiveness, Quality, Professionalism, Value
Maryam · 24 August 2021
Agent replied · 7 June 2023
Wow what lovely words for our Pitshanger team and, in particular Leah. We know we are very lucky to have her on our team but it's always great to hear a good review, so thanks it means a lot. Jane for Northfields.
★★★★★ 5/5
GoogleJo Godfray and the whole team at the Gibbs-Gillespie Pitshanger branch are a tremendous asset to the neighbourhood. Jo’s approach to helping find the right property for Me is invaluable. As a homebuyer, this is an exciting time, but I also need trustworthy guidance and information from my realtor. Plus, Jo is a great ambassador for Pitshanger Lane. I feel lucky to have discovered the village and Gibbs/Gillespie!
Anne · 12 July 2025
Agent replied · 10 September 2025
Dear Anne Herbert, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jo and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotImpeccable Customer Service
Sam is amicable and has integrity. He is knowledgeable and realistic. His customer service is high quality. G-G colleagues seem to cooperate and coordinate effectively working well as a team.
Dr · 12 March 2025
Agent replied · 10 October 2026
Dear Dr Patel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sam a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleMy flat sale took much longer than expected, but Gibbs Gillespie was not to blame and did their utmost best to get it over the line. Patricia O'Sullivan was especially dedicated in seeing it through, and the entire team, including Jason Godfray, was patient and helpful. I highly recommend their services.
Mahesh · 14 April 2024
Agent replied · 28 November 2023
Dear Mahesh Assomull
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotGibbs Gillespie - Worst Real Estate Agency On The Face Of The Planet
Gibbs Gillespie is the worst real estate agency on the face of the planet. I expressed an interest in this Village Way East, Rayners Lane, property, but after a week, no-one at Gibbs Gillespie has ever bothered to get back to me. In the property game, every second counts and someone else could snag the property that I was interested in only because the real estate agent was too slow to respond.
Anon · 22 May 2025
Agent replied · 10 October 2026
Good Afternoon
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI would recommend this estate agents highly. We dealt with Leah V at the Pitshanger office while purchasing a property in South Ealing. Leah was wonderful, by far the most helpful person we dealt with during the process of selling and buying, communicating with her via phone and email was easy, she always kept us in the loop and helped make things happen. In the future, when we come to sell, I would absolutely want Leah to be our agent.
Lizzie · 7 June 2021
Agent replied · 7 June 2023
Dear Lizzie, thank you so much for the review you have posted for Leah at our Pitshanger office. We are delighted to hear that Leah handled your purchase and really hope that you have settled nicely into your new home. All the best, Jane for Northfields.
★★★★★ 1/5
TrustpilotDon't bother...
Shown a property in which I thought an agent would shown me the rental.Turned out it was Lorraine who only did Saturdays and was of no help at all. She wanted to stay outside the property whilst the tenant sold me the rental. She knew nothing about the property and couldn't understand what Lorraine was even doing there. Absolutely useless. Phoned the office to provide feedback to Sophie, who told me I was being unresonable when I asked why a qualified agent wasn't there on site. She then told me she had a other appointment to get to and put the phone down.Absolutely clueless.
Unhappy · 8 May 2021
Agent replied · 7 July 2023
Dear 'Unhappy Customer',We are sorry to learn of your comments and rest assured, we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team
★★★★★ 5/5
TrustpilotAqib at Gibbs Gillespie gave honest…
Aqib at Gibbs Gillespie gave honest advice on the state of the market and was pro active to bring prospective viewers in. This resulted in the house being sold very quickly.
Ruby · 21 May 2026
Agent replied · 8 June 2026
Dear Ruby
We greatly appreciate your 5-star review and the time you took to share your experience with Aqib. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotSelling Your House Made Easy
Cannot say enough about the wonderful team at Gibbs Gillespie Gerrards Cross Branch. Absolute professionals in every detail . Kept us up to date with each step of the way. There were no surprises and that certainly made us comfortable with the whole process.
Carlo · 16 July 2024
Agent replied · 24 August 2024
Dear Carlo
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving the Gerrards Cross Team a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 4/5
TrustpilotPrompt and Efficient Service
Monil Patel resolved my queries relating to rent payments promptly and efficiently.
Monil is very friendly and always happy to assist.
Versha · 4 June 2025
Agent replied · 10 October 2026
Dear Versha badiani
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotA fantastic company, office and team - use them!
We cannot reccomend Gibbs Gillespie enough. Leah and her team in the Ealing Broadway office were exceptional from start to finish. She suggested an initial selling strategy to enable us to 'test' our marketing price and we ended up acheiving a full asking price offer within just 4 viewings and less than 3 weeks on the market. Her team are brilliant, very knowledgeable and worked with us throughout the whole process to ensure the sale went as smoothly as possible. Buying and selling is a very stressful process but Leah and the team went above and beyond. We also wanted to thank Irene who progresses the sales within the team, she was always on hand to help us with any queiries and her chasing and proactive approach ensured we acheived the outcome we needed for our exchange and completion date.
Hannah · 29 April 2024
★★★★★ 5/5
TrustpilotWe had a issue with our boiler and no…
We had a issue with our boiler and no hot water.. it was scary because our boiler was making noises.. I really want to thank Divina Cole who really helped me with quick response with no chasing at all.. just one phone call and Divina Cole made sure the technicians able to sort my issue within 24hrs of time. I would recommend to use this service. Excellent service well done.
Manjula · 31 August 2022
Agent replied · 7 July 2023
Dear Manjula Mallysetty,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are always more than happy to assist you if anything else comes up. Take care! Many thanks, Property Management
★★★★★ 1/5
TrustpilotWhen renting our apartment we decided…
When renting our apartment we decided to go with agency so if they was any problem we could contact them on arrival to the apartment the day we were picking up the keys we had a look around the walls in the kitchen were filthy the windows also we were told the landlord would not be fixing these problems at this time we moved in on a Saturday to find out Sunday the shower was leaking down inside the bath creating a smell due to long time leaking to report a problem you have to take video and upload to a web site and wait to be contacted every thing is put down to covid but they still want full rent when we contacted gibb and gilispy the girl Nicole was so rude and was raising her voice to me this went on for three months until we seeked legal advice and got our contract dissolved never again would I recommend them they are supposed to view property before let’s and this was not the case just money grabbing beware
Sheila · 20 January 2021
Agent replied · 7 July 2023
Dear Sheila,We are disappointed that you were unhappy with our service. Having reviewed the notes in relation to your Tenancy, I can see the works were delayed at yours and the other Tenant’s request. The Landlord was willing to arrange works immediately, however restrictions on access and works were in place as per your instructions.Under Covid guidelines, the works were permitted to be completed and the Landlord required quotes for insurance purposes. You requested this work was put on hold over your concerns about Covid, despite our assurance to you that all the necessary safety precautions would be followed. I can confirm that we have only communicated via email, but I can see on our system that you did have a conversation with one of our property managers, and you have my assurance that I will be looking into this matter separately. I appreciate you bringing this matter to my attention.Kind regards,Nicola Martin
★★★★★ 5/5
GoogleJo has been an absolute pleasure from start to finish. She’s professional, responsive, and genuinely cares about finding us the right home. I would highly recommend Jo to anyone looking for a reliable and dedicated estate agent.
Harry · 31 March 2026
Agent replied · 14 April 2026
Hi Harry,
Thank you for your lovely review. We’re delighted to hear that Jo has been such a pleasure to work with throughout your search. Her professionalism, responsiveness, and genuine commitment to finding the right home are qualities we’re incredibly proud of at Gibbs Gillespie, Pitshanger Estate Agents.
We truly appreciate your recommendation.
Kind regards,
Gibbs Gillespie, Pitshanger
★★★★★ 5/5
TrustpilotThe team at Gibbs Gillespie(Ealing…
The team at Gibbs Gillespie(Ealing Broadway) have been a complete joy to work with on my house - buying journey. Luke & Rohann were highly professional & helpful when showing me around properties, & Leah has been very proactive, helpful & efficient throughout the process; she is always calm, positive & amenable, & has helped me with updates & answers to queries throughout the process. Leah, Luke & Rohann make an extremely efficient, positive & friendly team.In addition, Irene has been a positive & upbeat presence, collating everyone's input & keeping all parties updated.
B · 25 April 2024
★★★★★ 5/5
TrustpilotGoing above and beyond
We had an excellent experience with Mr Rai , of Gibbs Gillespie, who provided an expert tour of the initial property we were viewing, before then driving us to other options in the wider Ealing/Acton area. He was knowledgeable and akin to an expert advisor, rather a a salesperson. On the back of this we will be looking at further properties in the weeks to come the support of Gibbs Gillespie.
David · 4 May 2025
Agent replied · 10 October 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotMassive thank you to Davina Cole!
Massive thank you to Davina Cole!I wasn’t sure how the pet side of things worked. I had reached out to Davina, who is very polite and helpful. She helped me with my queries and request, thanks to her and the kind landlord we have 2 beautiful kittens. My family and I are very grateful. I’ve never used an estate agent before. So considering this is my first experience, I am actually very happy overall with all the services provided. All team members are very friendly and professional.
Nish · 19 April 2024
★★★★★ 5/5
TrustpilotLetting Agents
Excellent service from Gibbs as letting agents, from initial conversations/valuations and right through the tenancy process.
Exceptional service from Richard Frost at the Gerrards Cross Branch.
Matt.S · 18 June 2026
Agent replied · 25 September 2026
Dear Matt,
Thank you for your 5-star review.
We’re delighted to hear that you received excellent service from Gibbs Gillespie throughout your letting journey, from the initial valuation right through to the tenancy process. It’s especially great to know that Richard Frost provided such exceptional support at the Gerrards Cross branch.
We really appreciate your kind feedback and will be sure to share your comments with Richard and the team.
The Team at Gibbs Gillespie Gerrards Cross
★★★★★ 5/5
GoogleGreat team and extremely helpful during the process of buying our first home.
Ciaran · 11 September 2026
Agent replied · 11 October 2026
Thank you for your fantastic 5-star review, Ciaran.
We’re delighted to hear that our team at Gibbs Gillespie Pitshanger were so helpful throughout your first home purchase. Buying your first home is a hugely exciting milestone, so it’s wonderful to know we could make the process a little easier and provide the support you needed along the way.
Thank you for choosing Gibbs Gillespie and for taking the time to share your feedback. We wish you all the very best in your new home!
★★★★★ 5/5
GoogleVery pleasant experience with Gibbs Gillespie. Visited a beautiful flat with Jo, one of their sales consultant, she was very knowledgeable about the flat and took time to answer in details all of my questions during the visit. Jo was then very helpful in helping me get some last details about the sale before I made an offer. Would definitely recommend the agency and Jo to anyone interested in buying a flat!
Alicia · 14 April 2025
Agent replied · 23 August 2024
Dear Alicia Rémont Ospina
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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