Gibbs Gillespie Pitshanger Lane reviews

★★★★★ 5/5

Google

Excellent experience. We worked with Leah in Nothefields Pitshanger branch and she has been pivotal to our buying process by keeping all parties involved updated and engaged throughout the exchange process. We met Leah 2 years ago during a house viewing and when we resumed our property hunt again in the area, she remembered us and provided a lot useful informations to help us make the decision to buy around Ealing area. Overall I would highly recommend their service.PositiveResponsiveness, Quality, Professionalism

Tong · 24 August 2022

★★★★★ 5/5

Google

Heather was simply brilliant and we knew immediately that our home search experience would be memorable right at the beginning when found her through Zoopla. After we zeroed in on the property we liked, Heather was responsive to all our queries and went above and beyond to ensure that we had all information to hand to make our decision. At no point did we feel rushed or pressured and once we made our offer I took a back seat and Heather gave me consistent updates on the progress with our purchase. Thank you Heather for making our buying process smooth and the experience relatively stress free.PositiveResponsiveness, Professionalism, Value

M · 24 August 2022

★★★★★ 1/5

Trustpilot

disrespectful attitude…

We have never used the services of this company and did not know about its existence. When I received an offensive email from this company, I knew that I would never contact them. I don't know where they got the information about our rented apartment from. They only ruined our mood and took time to write complaints."...Not wanting to Renew?That is a shame! You MUST confirm your notice in writing to your branch ..."Louis KingProperty Manager44 High Street, Brentford TW8 0BB

Viacheslav · 14 July 2022

★★★★★ 1/5

Trustpilot

Selling house

Selling house, no issue but after sale service non existent. Gibbs Gillespie, Uxbridge was uncommunicative, seldom returning phones calls and replying to emails and offered little to no assistance throughout the sale process. I was so frustrated that I went into the branch after over 6 months, still trying to get the sale through, whereupon I was advised that to get action I should contact both my buyer and their solicitors direct to speed the process along. And for this, I still had to pay nearly 1% to Gibbs for the privilege! Absolutely appalling service or lack of. Cannot recommend.

ED · 4 July 2022

★★★★★ 5/5

Google

Heather at Pitshanger helped us with our home purchase in Ealing. The purchase was a bit drawn-out due to a title query, but Heather remained proactive, responsive and helpful throughout the process, helping to push the solicitors and liaising directly with the sellers to keep things as efficiently as possible. We couldn’t imagine a better estate agent, from the original viewing to closing. Heather was always helpful, honest and kind. It was a sincere pleasure working with her.

Alex · 10 September 2022

★★★★★ 5/5

Google

I worked with Leah from the Pitshanger Office to get my flat sold. I have to say she is the most professional estate agent I have come across. She was honest with me from the onset and when things got tough she always had a way forward. We shared a laugh everytime a challenge presented itself and this enabled us to get the transaction through. I would strongly recommend her if you are selling in Ealing.PositiveResponsiveness, Quality, Professionalism

Margaret · 24 August 2022

★★★★★ 1/5

Trustpilot

Been a Landlord customer since 2004 terribly disappointed

Been a Landlord customer since 2004 - business has changed hands ownership over time and fees have gone up but service has drastically deteriorated. Slow (if any) responses - personnel changes - no access or interest from Directors when issues are escalated .. just constant apologies but little action. Service levels are at best "shocking"

Paul · 6 January 2026

★★★★★ 5/5

Trustpilot

Zahab was very accommodating and very…

Zahab was very accommodating and very informative. He also gave me other properties to consider as an option. Highly recommended.

FJL · 1 September 2025

★★★★★ 5/5

Google

We are very pleased that we appointed Gibbs Gillespie for the sale of our flat. The valuation, preparation of marketing materials, viewings and the sale process were all handled with care and attention - with a really friendly and effective team who delivered a very smooth sale. We really appreciated the communication throughout the process and any questions we had were handled well. We would recommend Gibbs Gillespie without hesitation.

Hamish · 11 August 2025

★★★★★ 5/5

Trustpilot

Excellent from start to finish

There isn’t enough space here to convey how much I’ve appreciated Joe having my back over the course of the last 6 months. This was an emotional sale for us given that it involved the family home that I grew up in. It was preceded by my mother having a stroke and subsequently passing away. There was a point where I needed to apply the brakes due to being overwhelmed. Joe contacted anyone that needed to be informed (lifetime legal, the photographer etc). I didn’t have to respond to anyone or anything until I contacted him with the green light. The process can feel very much like marching through the legal steps required. This was so much more and I’m so grateful. Communication was consistently excellent and Gibbs Gillespie were totally up front and honest from day one. We had approached another local agent beforehand who had a vastly different approach so it was a relief to find them. Thank you once again Joe.

Sharon · 26 April 2022

★★★★★ 5/5

Google

Jo Godfray from Gibbs Gillespie receives consistently positive feedback for her professionalism, friendliness, and deep knowledge of the local real estate market. Jo is described as personable and supportive, making what can be a stressful process much smoother for her clients​ Her approachability and customer focus stand out, making her a valued member of the Gibbs Gillespie team. If you’re looking for a professional who is not only knowledgeable but also committed to providing excellent service, Jo comes highly recommended.

Juliana · 14 April 2025

★★★★★ 5/5

Google

I highly recommend Gibbs Gillespie, and the amazing team of Jo and Jason especially! Gibbs Gillespie has always shown me the highest quality flats when compared to other brokers. When the flats didn't meet my specifications they were never aggressive/pushy. Jo especially has always been punctual, efficient and responsive to all my requests. Now that I have found my dream flat, it has been nothing but a pleasure working with Jo and Jason on getting the deal closed. Jo and Jason are also local to the area, so they know the local market extremely well. I cannot recommend them enough!

Adele · 14 April 2025

★★★★★ 5/5

Trustpilot

Trusted estate agents, highly recommend

Great experience with Aqib and the Gibbs Gillespie Stanmore Sales Team. They were helpful, professional, and supportive throughout the entire process. Really appreciate their effort in finding us the right home at a great deal. Highly recommend, 5⭐ service!

Mr · 1 May 2026

★★★★★ 5/5

Trustpilot

When I decided to sell my house and…

When I decided to sell my house and downsize I contacted Gibbs Gillespie at Gerrards Cross having been impressed by their flyer I’d received some months before. An appointment was made for Dominic Hanson to visit Croft House with a view to selling it.Dominic, who handled the sale of the house has been fantastic. His prior knowledge of the house with the building plans in place etc was impressive.Dominic was friendly, easy to talk to, professional, knowledgeable. He explained all the procedures very clearly. I trusted him from the start and was confident I was in good hands. Dominic always listened to my worries and concerns and gave me invaluable help and advice, treating me with the utmost respect.Dominic is a credit to your company. Although I obviously dealt mainly with Dominic I was also very impressed with the whole Gibbs Gillespie team at Gerrards Cross. Welcoming me when I visited the office, friendly and helpful. Elizabeth Fitch

Liz · 13 March 2022

★★★★★ 5/5

Trustpilot

Five-star for Leah!

Leah has been an efficient, trust-worthy and professional sales manager. Five-star for her work!

Yiming · 16 October 2025

★★★★★ 5/5

Google

Jo has been fantastic at helping us find a place. From day one of looking to buy a house, she’s provided excellent advice on the market and trends. Shes gone above and beyond to help us and i know we’re in great hands.

Sarah · 31 March 2026

★★★★★ 1/5

Trustpilot

Unprofessional, clueless and slow!

Do not sell your property with this branch / company! Over the 8 months it took them to 'sell' my property, I had to chase them, advise how to 'sell' a property and location to a potential client, repeatedly tell them not to enter my property without my permission, remind them to turn lights off and close main doors. Their understanding and knowledge of the English language was poor, they give you the big sell but there is no substance behind the words. They happily gave a set of keys to someone to the property without checking ID. Zero contact from them about the day of completion. Talking to them was like talking to a brick wall. All for the price of £8,000 absolute joke!

Nancy · 27 March 2025

★★★★★ 4/5

Trustpilot

Zohair and Faye were great

Zohair and Faye were great. A couple of minor hiccups with the survey and a second viewing with different members of the team otherwise would have been five stars overall

Debajit · 19 April 2025

★★★★★ 1/5

Trustpilot

Total waste of time

Wasted my time this morning, booked a viewing for this morning, confirmed over email. Got a call from the agent this morning to confirm, but at a different time 30 mins earlier, which was fine. I then got a call 5 mins before to inform me he was running late, an inconvenience but not a deal breaker. I then went to the property knocked on the door and the occupier told me he was not informed of the viewing and the agent has not showed up. I cant call him back as he called from a private number, no answer from the office phone. Total waste of my Saturday morning, I am shocked at the poor level of service and lack of regard for my time, I've never experienced this from an agent. By contrast when I viewed a property with Cameron agents, the person organising the viewing messaged me on Whatsapp and was available to take calls and messages.

K · 22 March 2025

★★★★★ 5/5

Google

I'm very happy about your service... especially Patricia and Luca were very helpful with the buying process . I hope that I will cooperate with you guys in the future.

Daniel · 14 April 2025

★★★★★ 5/5

Trustpilot

I am very happy with Gibbs Gillespie…

I am very happy with Gibbs Gillespie Brentford.Christine was very patient, helpful and passionate throughout the whole process. She was very kind and friendly every time I spoke to her. I could feel she deeply wanted to help me.I am also very grateful for Shoyab. He was very professional and honest when I wanted to choose my property.They made it possible for me to buy it.I would definitely recommend Christine and Shoyab to my friends.

Marya · 26 August 2022

★★★★★ 5/5

Trustpilot

This is only the 2nd ever review that I…

This is only the 2nd ever review that I have ever left, but Gibbs Gillespie are so deserving that I had to make the effort!I had been trying to sell my house in Rickmansworth on and off for the last five years or so, we would have it on with various local Estate Agents as well as Purple Bricks and for one reason or another it would not sell. So we ended up in a painful circle of attempting to sell it and then giving up and trying again with an alternative estate agent every year or so. It was a lovely house but there were things about it that some viewers saw as a negative and it put buyers off. Danny and Philip were especially excellent at turning those negatives into real positives and managed to get me an offer of the asking price within one week and my wife and I were over the moon.Danny and Philip did everything they said they would do and were so professional, Danny was especially helpful with the process after the offer had been accepted and acted as an excellent go between for us and the buyers, I felt i was in safe hands every step of the way.We are renting at the moment , but when the time comes to buy again we are hoping that the house we will want will be marketed by GG as I now have the confidence in them that the buying process will be as smooth as the selling.I have been meaning to pop in and say thanks personally but but being especially busy has got in the way.I will make an effort sometime between now and Xmas to pop in and say thanks to all of those that were so helpful throughout the process.Thanks again,Adam

Jack · 10 December 2021

★★★★★ 1/5

Trustpilot

The review is for the Uxbridge branch

The review is for the Uxbridge branch. Horrible experience and will stay a mile away. My sister and my mom went to view a house for purchase. We then put an offer on the house (20k lower than the asking price which was reasonable given that it had one toilet/bathroom for three bedroom property). I then called to follow up our offer. Spoke to Josh who was rude and arrogant and quite frankly lacked telephone manner. I then called again to talk to the manager, Joe was polite and pleasant to speak to, he told me that he will look into my complaint and will come back to me. Two hours later we received an email rejecting our offer and in the email we were told they will be offering the property to somebody else. I'm not against the idea of offering the property to a higher bidder but there is no place for being completely rude and arrogant and belittling people. I was disgusted by Josh’s manners but worst Joe did not even have the decency to call me back. What a customer service, I would hate to be the client selling the property.

Abdi · 29 November 2021

★★★★★ 5/5

Google

I bought a property from Gibbs Gillespie, the process itself can be very stressful, however the team and service they provide is great. Special thanks to Patricia O'Sullivan, she helped me since day 1, showing me few options of properties and making sure i was getting the best deal possible. I highly recommend.

Wander · 14 April 2024