Trusted Agent profile · Peterborough
★★★★★
203 reviews across 1 platform
14 Cowgate, Peterborough, PE1 1NA
Connells Lettings's office in Peterborough, at 14 Cowgate, is rated 4.3 out of 5 across 203 reviews on 1 platform, including 203 Google reviews rated 4.3.
Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
5/5
GoogleHad a great experience finding the perfect flat in Peterborough thanks to Sharon at Connells. She's been an absolute blessing from start to finish, able to answer all my questions and cater to all my needs. 100% recommend finding your next home through her @ Connells. Professional and quality service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleStorm at the Peterborough branch was fantastic. She went above and beyond to secure our mortgage and get us a great deal. Storm kept us updated every step of the way. We can’t thank you enough.
1/5
GoogleWe recently just completed on our new home purchase, and if it wasn't for my knowledge of the industry and willingness to chase all parties myself, we probably wouldn't have got in our new home and the purchase would have fell through. On the day of viewing, we called up afterwards wanting to put in an Offer. We were told we had to be financially qualified by their own in-house mortgage broker, which I understand is common and a process they have to follow, however I am myself a whole of market Mortgage Broker. So I advised that I will be arranging my own mortgage and am happy to provide a copy of my AIP, deposit funds, ID, proof of address etc. I was then told I couldn't make an offer unless I had this mortgage appointment with their broker and she needed my payslips to verify my income. I advised I am aware of their process as I used to work for Connells, in that very same branch! So I am aware they only have access to a limited number of lenders and charge a £599 lifetime fee plus an admin fee, whereas I am whole of market and charge myself no fees. I also advised them that it is conditional selling to make someone use in-house services, and they then advised it was the request of the Seller to have all their offers/viewers qualified by them directly. I then walked back round to the Seller's house, who advised me they definitely did not request this and would be happy for me to make an offer and do my own mortgage. Eventually, the Senior Mortgage Sales Manager called me directly (as I used to work for him / Connells) and advised I could ignore the branch's request and continue to make my offer, which I did and it was then accepted. We then had no communication from Connells between June and most of December... so did our own chasing of solicitors, chain parties etc. A few days before we were set to exchange and complete, we found out from the Seller directly, not Connells, that there was an issue higher up in the chain which would massively delay our completion past our Mortgage Offer expiry date and would leave us having to pull out. Between us and the seller directly, we managed to convince the higher up chain parties to agree to break the chain so we could proceed with our exchange and completion on date before our Mortgage deals expired. No help from Connells in doing so. It was only then that we had a returned response from Connells (after visiting the branch in person and requesting a call back as no one in the office was able to help... to never receive the call back 2 weeks later) confirming what we already knew as we had sorted it ourselves. Luckily, as mentioned, we know the industry well so were able to navigate ourselves through the 6 month journey to completion, but I feel terribly awful for people purchasing through Connells that may be either vulnerable or just not sure on the process, as they had 0 communication with us and lacked any basic professional skills to update us at different milestones, so this must be really distressing and unnerving for others who are not so confident. I also feel terribly awful for the Seller's, who presumably paid a fair fee to Connells to sell their home and told us they also had next to no communication or guidance from them during the process and also did a lot of the leg work themselves to find out chain information etc. and definitely did not get anywhere near their money's worth. Joseph & Ioni.
5/5
GoogleI've just bought my first property on my own. The whole team were really helpful whenever I called. I mainly dealt with Nick and he has been brilliant. Always polite and friendly. Whenever I needed to visit the property Nick made every effort to meet me there even if he was busy. Thank you guys.
1/5
GoogleVery weak, unprofessional agency. I rented a flat from this agency. During the move, it turned out that the apartment is infected with cockroaches. After a few days I moved out of this apartment. I did not receive any help from this agency or advice from this agency, they did not help in solving the situation. I lost £ 780 through this agency (rent and deposit). NEVER MORE THIS AGENCY.
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
1/5
GoogleWe recently just completed on our new home purchase, and if it wasn't for my knowledge of the industry and willingness to chase all parties myself, we probably wouldn't have got in our new home and the purchase would have fell through. On the day of viewing, we called up afterwards wanting to put in an Offer. We were told we had to be financially qualified by their own in-house mortgage broker, which I understand is common and a process they have to follow, however I am myself a whole of market Mortgage Broker. So I advised that I will be arranging my own mortgage and am happy to provide a copy of my AIP, deposit funds, ID, proof of address etc. I was then told I couldn't make an offer unless I had this mortgage appointment with their broker and she needed my payslips to verify my income. I advised I am aware of their process as I used to work for Connells, in that very same branch! So I am aware they only have access to a limited number of lenders and charge a £599 lifetime fee plus an admin fee, whereas I am whole of market and charge myself no fees. I also advised them that it is conditional selling to make someone use in-house services, and they then advised it was the request of the Seller to have all their offers/viewers qualified by them directly. I then walked back round to the Seller's house, who advised me they definitely did not request this and would be happy for me to make an offer and do my own mortgage. Eventually, the Senior Mortgage Sales Manager called me directly (as I used to work for him / Connells) and advised I could ignore the branch's request and continue to make my offer, which I did and it was then accepted. We then had no communication from Connells between June and most of December... so did our own chasing of solicitors, chain parties etc. A few days before we were set to exchange and complete, we found out from the Seller directly, not Connells, that there was an issue higher up in the chain which would massively delay our completion past our Mortgage Offer expiry date and would leave us having to pull out. Between us and the seller directly, we managed to convince the higher up chain parties to agree to break the chain so we could proceed with our exchange and completion on date before our Mortgage deals expired. No help from Connells in doing so. It was only then that we had a returned response from Connells (after visiting the branch in person and requesting a call back as no one in the office was able to help... to never receive the call back 2 weeks later) confirming what we already knew as we had sorted it ourselves. Luckily, as mentioned, we know the industry well so were able to navigate ourselves through the 6 month journey to completion, but I feel terribly awful for people purchasing through Connells that may be either vulnerable or just not sure on the process, as they had 0 communication with us and lacked any basic professional skills to update us at different milestones, so this must be really distressing and unnerving for others who are not so confident. I also feel terribly awful for the Seller's, who presumably paid a fair fee to Connells to sell their home and told us they also had next to no communication or guidance from them during the process and also did a lot of the leg work themselves to find out chain information etc. and definitely did not get anywhere near their money's worth. Joseph & Ioni.
5/5
GoogleI was delighted by service provided by Storm Wheatley, she was very professional and intelligent and helped me find the best offer on the market … :) Thank you Storm
5/5
GoogleI have the pleasure of working with Sheridan and the team on a number of transactions and they're brilliant, always on the ball and go the extra mile to get transactions over the line. A great team to work with!
5/5
GoogleA massive THANK YOU to Sharon from Connells. Very friendly, professional and responsive. All the questions answered quickly, that made moving to a new house very easy. The processing of all the docs was very quick and easy to do. I do recommend this agency.
1/5
GoogleI have very bad experience with this agency. In March 2020 I rented a flat from them. The flat was very dirty and infected with cockroaches. I didn't receive any help from Connells to solve the problem. After six days I moved out of this flat. I am aware that the agency's staff knew the situation in this apartment. I DO NOT RECOMMEND THIS AGENCY.
Hello, thank you for taking the time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
1/5
GoogleAbsolutely shocking, they do not ring you back to let you know anything. I Ve been waiting over 3 months for a holding deposit. And it's excuse after excuse. I've now had to take it further I would avoid.
Hello, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleStorm was amazingly knowledgable and exceedingly friendly during our time with her. We’re very happy with our experience with her as our mortgage advisor!
5/5
GoogleHi guys I will like to let all you guys know I'm a first buyer I was bit nervous and worried to not get what I'm looking to buy connells find me the exactly what I want it 3 bedrooms house in nice place and good price on top of everything is my mortgage advice is Abigail Kaylor. She just a mazing, friendly, good price and best service ever please and please let her to be your mortgage advice we are so happy and pleased with a mazing job she done for us. Thank you so much again
5/5
GoogleService provided by Connells lettings was very professional. Sharon has been so attentive to our needs any questions we had were answered in timely manner and we can't thank you enough for everything you have done for us.PositiveProfessionalism
1/5
GoogleConnells are the worst estate agent.If you are a landlord please do not ever go to connells.They are lazy,Don’t respond to any complaints.very poor communication.They will rip you off your money.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleA big thank you to Sharon for finding us the ideal property and helping us to overcome all the hurdles. Always there on the end of the phone when needed and nothing too much trouble. You've been amazing. Will recommend.
5/5
GoogleArbas was very helpful and professional when showing the property and was keen in answering any query’s I had
5/5
GoogleGood communication and quick. Ioni was very good to take the mortgage with as she took time to find the right one and then handled the devaluation issue really well. Could do everything from home.
5/5
GoogleSharon Morton was absolutely fantastic when we placed a property on the market to rent. She went above and beyond and exceeded our expectations. She is a credit to the Connells team. Thank you.PositiveProfessionalism
1/5
GoogleI have called in January when a property became available, however the lady that works at the agency said I should call in February as the property was only available in March, she took my number down and also said she would give me a call as soon as it became available for viewings. I called back at the beginning of February and again I was told to call later on in the month as there was no viewings happening at the moment. I called in today 19/02/2021 and spoke again with the lady who said the apartment was not available anymore. No consideration to their customers, and false promises. If you do not want to rent the apartment don't give false promises.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleVery pleased with the service provided by connells peterborough, very well represented this office in the person of Mrs Sharon Morton, was of great value and professional and the help provided throughout the process of renting the property. Thank you very much and it will be a company that by me will be disclosed to anyone who asks me. Finally, over the course of four months of searching I achieved with this company what I did not see, attentive, respectable, cordial staff and always ready to help and with respect to the client's time. Thank you very much.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleA professional & responsive service from Sheridan & his team at Connells (Cowgate Branch) in Peterborough. In a fast moving & challenging housing market this year I took advice to try selling the property through the Modern Method of Auction to speed up the sale. The whole process was simple & fuss free. From accepting an offer to final completion the time period was stunningly fast. I would not hesitate in going route again if the need arose.......a 5 star experience.PositiveResponsiveness, Professionalism
5/5
GoogleSharon at peterborough branch was fantastic from start to finish the process was made so easy and not stressful. A very professional friendly agent, I would not hesitate to recommend Sharon.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleYasmin Hawes and all her team at Connells are first class. She is highly professional and responsive and an absolute pleasure to deal with. …
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