Trusted Agent profile · Peterborough
★★★★★
148 reviews across 1 platform
6, Cowgate, Peterborough, PE1 1NA
City and County UK Ltd's office in Peterborough, at 6, is rated 4.4 out of 5 across 148 reviews on 1 platform, including 148 Google reviews rated 4.4.
Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service from start to finish, Callum Wilkins was friendly, professional always happy to help and answer questions, a stress free experience
We're thrilled to hear your positive feedback, Ferns! Callum will surely be delighted with your praises. Ensuring a stress-free experience is what we aim for. Thank you again for your kind words!
5/5
GoogleMassive thank you to Alessio & Callum, and everyone else at the branch! Very welcoming and professional, honestly nothing but good things to say about everyone. I would definitely recommend City & County.
Thank you so much for your review and kind words. It is greatly appreciated.
5/5
GoogleHad an absolute pleasure to work with this agency They were helpful from the start to the end. They always put the clients needs first and adjust for them I had a the pleasure to work with Ann Marie She is really friendly and extremely helpful
4/5
GoogleThe team at city and county were great! I especially would like to thank Cameron for his professionalism throughout and for always being so on the ball. Pasqui was super helpful also! All in all, a positive experience buying my first home through them. Would defo recommend!
Good afternoon and thank you so much for your review and kind words. We would like to wish you all the best in your new home.
5/5
GoogleGreat experience with city and county. Nice easy move and the lovely anne-marie made it so smooth
Thank you, Lizzie. We’re thrilled we were able to make your move easy and that Anne-Marie helped everything go so smoothly. We appreciate your kind words and look forward to helping you again.
5/5
GoogleCity & County represented the sale of our property and were excellent and professional from the first meeting to completion. They were quick to respond to our questions and always had the answers for us. The work of the entire team helped us get both the sale and progression of our house, and they kept us up to date each step of the way. We would reccomend City & County to anyone wishing to sell their house. A massive thankyou to all of you.
5/5
GoogleI made the right choice to list my property for sale with City & County Peterborough. The agents put so much effort into getting my property sold, their communication was excellent. I cannot thank the manager Giovanni enough for going above and beyond with the sale and making sure I had everything I need during the process. I would highly recommend this agency in Peterborough for any property sale.
Thank you so much for your review and kind words Josette. It means a great deal to us when we're able to help our clients out of difficult situations which of course, you had experienced from your previous efforts to sell via another Agent. Thank you for giving us the opportunity and it was great that we managed to source you a qualified prospective purchaser in such a short space of time. We wish you well in your onward journey.
5/5
GoogleWas very pleased with the great customer service from City and County. In particular, Andrew Ingram was extremely helpful and made the process a pleasant and easy one! Many thanks to all the team! AP
Thank you for your review and kind words. It is greatly appreciated.
5/5
GoogleProfessional from start to finish, would highly recommend. Dealt with Alessio, always at the end of the phone if I had any questions. Would happily use there services when buying/selling a home again.
Thank you so much for your review and kind words
5/5
GoogleAn excellent service from City and County. Good communication throughout the process. I would be happy to use theri services agian.
Thank you, Anne, for your kind words and the five-star review. We're so glad our communication and service met your expectations and appreciate you choosing City and County. We look forward to helping you again in the future.
5/5
GoogleCity and County provided an excellent service from the initial call to the end of the process when selling our property. All of the staff that we had interaction with were professional and polite at all times. Pasqui and Callum Wilkins always responded to me very quickly and professionally. Thank you for providing a smooth and easy service for us throughout the process. We would recommend City and County to anyone wishing to sell their property.
5/5
GoogleGiovanni is the best for negotiations. He knew how to complete a sale by satisfying vendor & buyer!. Real asset for City & county.!
Thank you so much for your review and kind words. It is greatly appreciated.
5/5
GoogleI just want to say thank you much Annie Marina For helping me and my brother Yom on how to get the property to rent, it wasn’t easy to find a property but the day we came to the office of City and County …
5/5
GoogleI recently moved to Peterborough from London and was looking for a suitable home to rent. During my search, I came across a property advertised by City and County and decided to get in touch. From the very first phone call through to the …
5/5
GoogleGreat service with prompt and professional interaction throughout. Cameron is very good, always on hand, even out of hours and has introduced me to several properties over the past year; you can't win them all but each has been exactly what I'm looking for.PositiveResponsiveness, Professionalism
Thank yuo so much for your revieew and kind words. It is greatly appreciated.
5/5
Googlel would be very happy to recommend City and County to anyone who is looking to rent at any time. Helen Hall and the team have been most helpful throughout our renting period. Thanking you. Alan and Naomi.
Good afternoon Alan and thank you so much for your review and kind words. It has been a pleasure to help and assist with your move back to the UK and we wish you all the best in your new home.
1/5
GoogleExtremely poor service. They keep asking for unnecessary documents repeatedly. I am withdrawing my offer due to this agency's ineffective policies. There are many good real estate options in the city. If you want to avoid selling your property, use this agent.Please do your research before choosing them.
Thank you for taking the time to share your feedback.. While we regret that you were dissatisfied with our service, we feel it is important to clarify why our actions were both necessary and in full compliance with legal obligations. As estate agents, we are legally bound to adhere to strict Anti-Money Laundering (AML) regulations. These regulations are designed to prevent financial crime and ensure the integrity of property transactions. One of the key requirements is verifying the source of funds involved in a purchase, particularly for the deposit monies. This is not just a policy of our agency; it is a legal duty that applies to all estate agents in the UK. Our checks are conducted early in the transaction process, at the point the sale is agreed, to ensure there are no surprises or complications later. It is worth noting that your solicitor, as part of their own due diligence, would have been required to verify the same documents just before the exchange of contracts. If inconsistencies in the paperwork or the movement of funds were flagged at that critical stage, it could have delayed or even derailed the transaction entirely. By addressing these matters upfront, we aim to protect all parties and ensure the smooth progression of the sale. We appreciate that you may have felt the requests for documentation were excessive, but each request was necessary to meet these legal obligations. The repeated movement of your funds between accounts created further complexities, requiring us to request additional documentation to maintain compliance. This process is not a reflection of mistrust but rather a legal safeguard that benefits everyone involved. We understand that navigating these requirements can be frustrating, but these checks are an integral part of any property transaction in the current regulatory environment. We always strive to handle these matters professionally and transparently, and we are sorry if this process caused you frustration. If you would like to discuss this further or need additional clarification, we would be happy to assist you directly. We wish you the best in your search for a property and thank you for considering our services.
1/5
Googlewell disappointed with service in start so friendly and professional look like but after when contract i accept everything went down. I received offer for my flat i accept after no one bother call me what is next stage when i call them they say will contact me next day no one call. and today i contacted them and same response they are on meeting Never will use this estates agents ever again !
Good morning Mat. Sorry to hear of your dissatisfaction however we are unable to locate your details on our database? Please feel free to email us with your property address and we shall be more than happy to look into this further for you.
1/5
Googlewell disappointed with service in start so friendly and professional look like but after when contract i accept everything went down. I received offer for my flat i accept after no one bother call me what is next stage when i call them they say will contact me next day no one call. and today i contacted them and same response they are on meeting Never will use this estates agents ever again !
Good morning Mat. Sorry to hear of your dissatisfaction however we are unable to locate your details on our database? Please feel free to email us with your property address and we shall be more than happy to look into this further for you.
5/5
GoogleExcellent Service, Friendly and Efficient. Alessio was brilliant while showing us properties.
Thank you so much for your review and kind words
5/5
GoogleAndrew has been wonderful from start to finish of the lettings process, nothing is to much trouble. We would highly recommend city and county.
Thank you for your review and kind words
5/5
GoogleI start marketing my house for sale with city along with 8 other estate agents from Peterborough. Out of those only two estate agent were effective. and out of those two city service were best. Before they advertise this in web they start to bring people next day. They were very effective and will not force you to sell your property for lower value. They will do their best to help you to find buyer and provide excellent service. Other estate agents will lie to you about other agents and force your to sell your property for lower value. I have no hesitation to recommend City &County Peterborough. Well done team!PositiveResponsiveness, Quality, Professionalism, Value
Good morning Chan Li. Thnk you so much for your review. It is greatly appreciated. We wish you all the best with your onward move.
5/5
GoogleShevonne is a very attentive person who helped me find the properties that attends my criteria.
Thank you so much for your review and kind words. It is greatly appreciated.
5/5
GoogleThis is the 3rd time we have used City & County, and as always it was a smooth process from start to finish, the team were fantastic! Giovani, Alessio & Cameron, were great and kept us in the loop daily. Could not have asked for more. Would recommend to anyone looking to move house to use City & County and the Team. Thank You All.
Thank you so much for your review and kind words. It is greatly appreciated.
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City and County UK Ltd's Peterborough office has 148 reviews across 1 platform: 148 on Google.
City and County UK Ltd Peterborough is rated 4.4 out of 5 across all 148 reviews, and 4.4 out of 5 on Google from 148 reviews.
City and County UK Ltd Peterborough, 6, Cowgate, Peterborough, PE1 1NA.
