City and County UK Ltd Peterborough reviews

★★★★★ 5/5

Google

Great service offered from the beginning of property seeing till this long tenancy period of 3 years. Very professional interaction and very responsive and quick in fixing the maintenance problems. Their online portal is one click to report all the issues quickly and effectively. Special thanks to Helen for her great dealing and customer service offered. All the very best "City & County" for your great service and looking forward to connecting with you again in future.PositiveResponsiveness, Quality, Professionalism, Value

Sandeep · 13 June 2021

★★★★★ 5/5

Google

From day one, I have been blown away with City & County's service and efficiency. When I had enquired to view a property I was contacted on that day and was able to view the property on that day, which is always an extra bonus. Don was an absolute delight giving us the tour of the property and made the experience even more enjoyable. Don was so down to earth, knowledgeable, insightful and friendly. Thank you so much for all your efforts, since day one I have experienced excellent service from your establishment from Matt that left me a voicemail to Vito as well as Don. What a great team you all make! :) Vito has been an absolute super star, he is always so professional, friendly and efficient. He keeps me updated all the time, which is an absolute pleasure when your fingers are crossed for a new property you fell in love with. Thank you to the City & County Team, you definitely do meet and exceeded your customers expectations. :) *********** 11/10 stars!! ***********PositiveResponsiveness, Quality, Professionalism, Value

Cherie · 13 June 2021

★★★★★ 1/5

Google

Not very professional as the house we was buying they agreed then took higher offer as agent callum never took the house of the market Lucky we did not press the button for the mortgage as he new the day earlier very un professional this guy

Muscle · 23 January 2026

★★★★★ 5/5

Google

Just bought our first home through City and County. We had our first viewing with Cameron who, with the help of Pasqui, followed this through all the way to the finish line with us. Inevitably a stressful time but Cameron and Pasqui made it as easy as it could be, always keeping in touch and being helpful with any questions we had. I would definitely recommend this team. Thank you guys!!!

Sarah · 13 June 2022

★★★★★ 5/5

Google

Thank you Anniemarie, for excellent customer service. Helpfully, supportive throughout the whole tenancy process. Really appericate your all efforts. Thanks Hussain

Lekan · 16 March 2026

★★★★★ 5/5

Google

We have purchased a property with the help of City and County, especially the sales agent, Callum Wilkins and the process has been really smooth. Callum is very professional, supportive and kept us updated regularly. We are extremely pleased with the service provided by City and County and Callum Wilkins.

Dorina · 14 January 2024

★★★★★ 5/5

Google

The BEST estate agency! In particular, Marisa is an incredibly kind and helpful estate agent, providing exceptional service - but the whole team is lovely. I'm so grateful to City & County for going above and beyond to find me my perfect home!

Dora · 4 August 2025

★★★★★ 5/5

Google

Just recently purchased a property through city & county and can't fault them. Shevonne was helpful and accomodating when showing us around properties and gave us the time to look without pressure. Any time we've called the office, any member of the team we have spoken to have been super helpful and we couldn't have asked for any more. Always kept in the loop when required. Thank you for all the help 😁

Brittany · 5 June 2024

★★★★★ 5/5

Google

Massive THANK You to Pasqui, Fiona and Giovanni for co-operation. And of course thank you so much both Callum for assistance with the buying home process. Wish you all the very best !

Cristina · 25 September 2024

★★★★★ 5/5

Google

I had absolutely amazing experience with Callum Atkinson and Cameron Swan. They have guided me from the beginning till the end of the purchase of my property. Always were in touch, answered all my questions very quickly, listen all my needs as client (and I am not easy client at all). As a result purchase went smooth and without any stress, they explained everything in easy understandable way and always were professional and very friendly. I can absolutely recommend them for easy, quick and stress free purchase of property.

Tatyana · 25 September 2024

★★★★★ 5/5

Google

Great service. After looking for a property to buy for 2 years we finally managed to find one via city and county. Jane was amazing throughout the whole process. She went above and beyond and made the whole process so much easier. She is an asset to the company and would highly recommend her.

Jaryn · 13 June 2023

★★★★★ 5/5

Google

Giovanni has been great with dealing with the boiler issue in the house and returned my call almost straight away and has resolved all issues in a timely and professional manner. Blake has been fantastic at dealing with my moving in process, ensuring I was kept informed and answered all my questions. Many thanks

Jordan · 13 June 2023

★★★★★ 5/5

Google

I am a landlord and City & County manage my property. I recently agreed to an early tenent release and changeover. City and County organised the whole thing and found new tenents quickly and efficiently. Communication was clear and I was kept informed throughout the process. Thanks to Curtis in their lettings team who sorted it all out! I am really happy with their service to-date and definitely recommend!PositiveProfessionalism

Matthew · 16 June 2021

★★★★★ 1/5

Google

Where to start with these. Unfortunately i've had dealings as a tenant, and then buying a home. As a tenant they have zero respect for privacy, when in the process of moving I caught the owner disrespecting my property on camera, literally throwing some bags out of the way to get through. It's worth adding he shouldn't have been there in the first place. Getting the deposit back was hard work. Tried charging £70.00 for a tiny burn mark in the oven, no bigger than a 20p coin, it was there the whole time. Also tried charging £70.00 for removal of a broken fridge freezer in the garden, which I was told in writing to leave outside as it belonged to the owner. £60 for a new smoke detector? The smoke detector was there on the kitchen side as it was replaced by contractor. The list went on, trying to charge for things that never existed. Bizarre. Added to insult, when going through the DPS dispute process to contest deductions, they refused to comply so it was left to either go to court to argue, or just accept it. Fortunately, I bought the deeds to the house on the Government website and sent the owner a letter. The owner demanded my desposit be refunded in full which was begrudglingly and rudely acknowledged by Helen via email. The landlord had no idea what was happening by the way. So, buying a property. Dealing through the Crowland office. Found a perfect property and wanted to make an offer. From the day after the viewing the phone calls from the office were tediously frequent, several times a day pushing to go through the process and use their in house conveyancing team. I get that following up is important but not several times a day. Even after saying no thank you they proceeded to send quotations and leaving numerous voice mails. Honestly, the worst bunch of estate agents i've ever dealt with. Rude, obnoxious, pressuring and simply a bunch of crooks. It's no wonder they changed their name on google a few years ago then started a new one, the reviews on there are hurrendous. Feel free to dispute any of this, I have a solid email trail of all of the above mentioned issues.

BarelyAverage · 21 August 2024

★★★★★ 5/5

Google

Thank you to Pasqui and the team for all your support in the purchase of our property. Knowledgable, helpful and always on hand to provide support and guidance

Giorgio · 11 October 2024

★★★★★ 5/5

Google

First class estate agents .Professional from start to finish .All the staff were courteous polite and professional and they kept us up to date at every stage pf the process. Would highly recommend. Callum Hannah was a particular stand out member of the team Thank you City & County

Helen · 17 August 2023

★★★★★ 5/5

Google

My Partner and i have recently gone through the process of purchasing our first home & i must say, city and county have been fantastic. In particular we would both like to mention Callum A, he has gone above and beyond to answer the hundreds of questions we have had throughout the process (and even answered emails extremely efficiently whilst he was on Annual leave in another country!) hats off to you Callum you are a credit to city and county & because of your support we will both certainly recommend your branch going forward! 😃 thank you & all the best.

Stefan · 3 August 2024

★★★★★ 5/5

Google

Amazing! From start to finish, Callum Wilkins has been absolutely amazing. Kept us in the loop at all times, and provided thorough updates! He has been an absolute gem and made the house buying process a lot easier! Thank you Callum!

Zara · 14 January 2024

★★★★★ 1/5

Google

Stay away from this outfit if you value your money, physical and mental health! Prior to the move I was promised the property would be cleaned, the previous …

Stefanos · 16 February 2026

★★★★★ 5/5

Google

I dealt with Giovanni when selling my property. He was so polite and professional. He always got back to me and kept me informed of his intentions and plans. I had total faith in his ability to get the job done quickly, efficiently and in my best interests. I would highly recommend him .PositiveResponsiveness, Professionalism

Sara · 13 June 2022

★★★★★ 5/5

Google

Had a great smooth experience with the team here, with the assistance of Charles at the viewings as well as prompt responses when liaising with him and his team. Made my transfer very smooth!

Haran · 26 November 2025

★★★★★ 5/5

Google

A massive thank you to the Peterborough office, especially Eniola who has pushed the chain through from start to finish! We have sold and bought our new home through them, we have had nothing but professional and friendly service throughout. Would 100% recommend.

Viki · 13 June 2023

★★★★★ 5/5

Google

Thank you very much to Jasmine,Billy,Natasha,Pasqui,Vito.You guys were very friendly and helpful every single steps when I needed your help.

Jamil · 16 March 2026

★★★★★ 2/5

Google

the Crowland branch were great, all very helpful and friendly, unfortunately the same cant be said for peterborough. in our 10 months of renting, the person we dealt with kept changing as everytime we rang up and asked to speak to them, we were told they had left. then had to explain the situation to the next person. this happened 3 times in the 10 months. we also rented a place that was advertised as long-term, however a month after the inspection, which reported absolutely no issues as we were informed, we got told after 6 months that the landlord wanted the property back for a bit, so we had to rush to find an alternative. city and county did nothing to help us in this matter, surely false advertising, however we were more annoyed to find that 6 months later, the property was back up for rent with city and county advertising as long term again. we was asked to give a review of city and county as part of the rental application process, which we was reluctant to do, but we did. unfortunately after a bit more experience with them, that review had to change. the address was harrington drive crowland

Madina · 13 February 2024