Belvoir Peterborough reviews

★★★★★ 5/5

Google

Great service from the day we called to the day we signed contracts, Michelle was very helpful and helped ensure everything went smoothly up to the point we collected keys.

Mohamed · 4 February 2025

★★★★★ 5/5

allAgents

Great

My experience with Emily from Belvoir, Peterborough, as a landlord has been absolutely outstanding, and I cannot recommend their services highly enough. Managing rental properties can be daunting, but Emily has made the process seamless and stress-free for me. Communication is key in property management, and Emily excels in this area. She is always available to answer my queries. Moreover, Emily has been instrumental in managing tenant relationships and ensuring the smooth operation of my properties. From handling maintenance requests to managing lease renewals, her attention to detail and commitment to excellent service have been evident in every interaction. Thank you Emily!

ARIA · 11 April 2024

★★★★★ 5/5

Google

I was recommended Belvoir by a friend to sell my house and I have had no regrets, they were easy to get in touch with, they went above and beyond to help me especially Carrie, they were just very helpful throughout the process and I would strongly recommend them.

Michelle · 2 July 2025

★★★★★ 5/5

Google

I have found Jasmine to be extremely supporting and professional through the process of renting out my property. Always there when I needed her and very proactive in getting things done. A very smooth experience with the agency due to Jasmine’s work ethic and organisation skills. Thank you Jasmine. Thank you Belvoir.

Mario · 1 January 2024

★★★★★ 5/5

Google

I mainly deal with Georgia Carrington at the Peterborough branch, she is always helpful, prompt with replies and an excellent contact to deal with

James · 27 March 2025

★★★★★ 5/5

Google

Michelle has been amazing, she always kept communication and has been so helpful in every way possible. A massive thank you to her 🤗 …

Leah · 8 March 2025

★★★★★ 5/5

Google

Belvoir have managed our rental properties for over 20 years and my wife and have always found them to provide excellent service supported by friendly staff. We are now being looked after by Grace Fox of Belvoir; Grace provides us with an absolutely excellent service, she deals with any tenant issues promptly and courteously. Any written reports that Grace has provided to us have been outstanding both in content and presentation. Grace recently oversaw the letting of a property for us and everything went smoothly without a hitch - result happy tenants and ourselves stress free, delighted all went well. If you’re looking for an agent to manage/ let your property you won’t go wrong if you choose Belvoir Adrian Gill

Adrian · 1 December 2024

★★★★★ 5/5

allAgents

"First class in every..."

I have been in the property business over 40 years and this is the best experience I have had in dealing with an estate agent. Sophia in particular was quite superb in gaining the best price (well over the asking price) and her sales follow up and communication was the best ever. She deserves promotion. First .

Richard · 27 February 2025

★★★★★ 5/5

Google

Eloise hill of Belvoir Peterborough was amazing and super supportive throughout our application she was very understanding and couldn't do enough for us absolutely thrilled and delighted with Eloise Hill she is an excellent agent and a great asset to Belvoir Peterborough bravo Eloise for being able to help us we are extremely grateful thank you again Sean and lidia and noah

Sean · 10 January 2023

★★★★★ 5/5

Google

We had the pleasure of dealing with Liam who was extremely accommodating, professional and managed the whole process exceptionally well. He was very responsive at all times and there was no waiting around. He has a great personality for the job and was genuine in his engagement. I would highly recommend this agent as I have nothing but praise for Liam and the team. Great work guys.PositiveResponsiveness, Quality, Professionalism, Value

L · 1 January 2022

★★★★★ 5/5

Google

Had great experience with Grace, Property Manager. Always attentive and tried her hardest to solve problems and queries.

SVL · 10 July 2026

★★★★★ 5/5

Google

Sophia, Georgia and Carrie really helped get a tough sale over the line. Diligent, competent and friendly team.

Tom · 1 May 2025

★★★★★ 1/5

Google

This review is on the leasing agent Rosie Collins. My husband and I just moved to the UK and had to look for a home to rent. After viewing several homes and them being sold almost instantly, we finally found one taht was perfect! We did not want anyone else to get it so we immediately paid our admin fee's and sent in our applications and copies of our information to Rosie. After a few days of hearing absolutely nothing at all from here I called to see where we were in the application process. I was concerned that maybe I did something wrong due to me not knowing how the process to lease here, in th UK , works. I found myself calling 3-4 times a day trying to figure out what I needed to do to make sure they had everything they needed. Rosie would promise to send us information and never do it until after I reach out to someone else at her office. I spent majority of my time speaking with other leasing agents who would give me more information on what to do than Rosie would. Rosie, would tell me she'd send me documents right away and I wouldn't get anything for 6-8 hours and sometimes the following day after I've called several times for it. I am a very patient person. However, Rosie would tell me she'd send me things right away and not do it. The worse part about my whole experience with her was her attitude. She was very rude and unprofessional from her tone of voice with me to her inability to inform me of information that was need for them to complete our application. We had only 10 days left before RAF required us to move or we would have to pay for our hotel expense out of pocket. Rosie was well aware of this time frame and yet she completely neglected us. I spoke with several agents who would be confused on why certain things that should have been done were not done yet. Lucky for me, and agent offered to let me speak with a manager because I was very upset. I was able to get things taken care of in time thanks to the help of a manager named Luke Clarke. It was not his job to help me by doing her job and yet he did. He accomplished more for me in 1 day than Rosie had in the past week. He was so kind and very professional about getting back to me. If there was a document to be sent to me he would keep his word and get it to me within a reasonable time. He also informed me of what I needed to do to get it all done rather than saying nothing at all to me like Rosie did. I can definitely see why he's the manager. Thank you so much Luke! Your personal service was a 5 star experience for me! I don't want everyone to avoid Belvoir from this review. However, Rosie Collins is not the kind of employee I would want to represent my business. As a customer I would NEVER want to work with her again! If you get her just know I warned you.

Katherine · 2 January 2019

★★★★★ 5/5

Google

Just finished being a tenant of Belvoir’s and I feel I need to break a habit of a lifetime to recognise outstanding service. Ashley Humphrey was the Property Manager assigned to us. - We found him to epitomise everything we believe in when delivery exceptional service. To summarise our thoughts: · Diplomatic · Emotionally intelligent · Highly knowledgeable, able to explain complicated points in a simplistic way · Tread the boundaries between client and customer As tenants, what more could you as for. Belvoir, look after him, as I wouldn’t hesitate to recommend him to others, he will rise through the ranks of any organisation! In an industry that is constantly bombarded with negativity, it was great to come across a shining example of a true customer champion. Ashley is a wonderful ambassador for Belvoir and the overall industry. It’s been a pleasure to write an unbiased positive review. Mrs Pearson, Longthorpe

M · 2 January 2019

★★★★★ 5/5

Google

Very good service. Fast and reliable. We were lucky to have Michelle Gordon handling our case as she made the transition as smooth as you can ask for. Our situation was quite different as we were moving from Wales into a new property in Peterborough, having lived abroad before that. Our queries were always answered in the shortest time. Our payments were always confirmed immediately after they've been received. The contracts were ready in the agreed time. The handling of bills and insurance was done so fast for us, which allowed for an easy and enjoyable move-in. Very happy with the apartment and very happy we chose Belvoir Peterborough. Would definitely recommend.

Livia · 2 January 2019

★★★★★ 5/5

Google

she was very helpful

Gedas · 8 October 2026

★★★★★ 1/5

Google

Due to see a rental property today. Travelled by train to Peterborough (£87) Got in taxi (£13.60) to the apartment. Called them to say we were almost outside. Apparently they cancelled the viewing… called this morning?? No missed calls today. No text or email from them to cancel viewing. Travelling with 17 month old toddler and 37 weeks pregnant (they were aware of situation upon requesting apartment viewing) Seriously unprofessional - if you’re cancelling at least directly speak with the person you’ve made an appointment with!!! Thankfully I have another house viewing in an hour so it’s not entirely wasted money. But yuck. Will never consider renting a property from this company now.

Ele · 1 January 2024

★★★★★ 1/5

Google

Absolute joke! I called them during the week to arrange a viewing of a property they have advertised. Everything is going fine, the people seem nice enough, they confirm my viewing and we set a time. The day come, I arrive at the property 10 minutes early to have a look around before the viewing. The agreed time comes and goes, I wait and wait, nothing! I call them 3 times, every time it goes to voicemail. I know they are open so I add 141 to hide my caller I'd and sure enough they answer the phone, promptly. I explain to the person who am and that I am waiting for a viewing, the person immediately cut me off to tell me I had no viewing book and asked me to hold. I am the asked to hold each time as I am seemingly passed around as each person tell me I have no viewing as I try to explain to each one that I did indeed book an appointment and the fact that I was given the exact address of the property underlines this as it is not listed in any advert. The final person then disregards my concerns and condescending offer me a new day. These people do not care about your time, energy or feelings!

Christopher · 8 February 2018

★★★★★ 1/5

Google

If I could rate this branch 0 stars if i could. Absolutely appalling customer service, don't care about any of their customers, just want the money. I'm currently in the process of hunting down a property somewhere in Peterborough because Belvoir first of all got our move in dates mixed up, supposed to be 3 months away to which we signed papers for, then got a phone call changing to 1 month away, to then 2 weeks later receiving next to no communication on any progress of referencing despite paying all fees & deposits. To then be told after I made contact myself to find out what was going on that the tenant had retracted their notice and we couldn't have the property anymore. I was then told that they were on a mission to find us a property as soon as they could, but this was over a week ago and I've heard nothing since. Rude staff who couldn't care less about our perspective on anything, unsupportive knowing we were first timers at renting and had no clue what we were doing! I would advise anyone to stay well clear and not bother giving them a chance at all.

Ella · 7 February 2018

★★★★★ 5/5

Google

Michelle was very swift and helpful throughout the whole process.

Sherin · 17 July 2025

★★★★★ 1/5

Google

If I could rate this branch 0 stars if i could. Absolutely appalling customer service, don't care about any of their customers, just want the money. I'm currently in the process of hunting down a property somewhere in Peterborough because Belvoir first of all got our move in dates mixed up, supposed to be 3 months away to which we signed papers for, then got a phone call changing to 1 month away, to then 2 weeks later receiving next to no communication on any progress of referencing despite paying all fees & deposits. To then be told after I made contact myself to find out what was going on that the tenant had retracted their notice and we couldn't have the property anymore. I was then told that they were on a mission to find us a property as soon as they could, but this was over a week ago and I've heard nothing since. Rude staff who couldn't care less about our perspective on anything, unsupportive knowing we were first timers at renting and had no clue what we were doing! I would advise anyone to stay well clear and not bother giving them a chance at all.

Ella · 2 January 2018

★★★★★ 5/5

Google

Very polite and professional

Chris · 26 September 2026

★★★★★ 4/5

Google

I have been looking for a room to rent in Peterborough for a while now and without a doubt Belvoir could not have been more help. I have found the perfect place but I do feel that there is so miss-communication going on as sometime you were told something by one but different from them next. I would like to say thank you so much Rosie Collins for helping me sort out a place to quickly with little fuss.

Jessie · 27 February 2018

★★★★★ 5/5

Google

Sobia-really good, she helped to sort out issues at the property

Grazyna · 10 August 2026