Trusted Agent profile · Perth
★★★★★
1,237 reviews across 3 platforms
74 High Street, Perth, PH1 5TH
Aberdein Considine's office in Perth, at 74 High Street, is rated 4.4 out of 5 across 1,237 reviews on three platforms, including 47 Google reviews rated 4.3.
Every review we hold for the Perth office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst time selling - great experience
First time selling - was very pleased with the full teams communication throughout. I was a bit nervous but the team put me at ease. Special thanks to Kirsty for valuing, Dawn and Jordan for getting the house on the market, Becky for being our sales negotiator and Kerry for doing the legals. Appreciate everyone involved!!
5/5
TrustpilotGreat experienced business.
We purchased a house through Aberdein Considine and due to the easy buying process decided to sell our house with them. Stephen and the team couldn’t have done more and made the process very easy. Always updating us along the process. Their local knowledge is second to none.The team are very open, nothing is hidden, very honest team.We wouldn’t hesitate in recommending the Stirling Team.Don’t go anywhere else!
5/5
TrustpilotThe best in my experience
There is many pressures in purchasing a new home and for peace of mind a necessity is a reliable solicitor who can communicate clearly and in a timely manner throughout the process. My experience being you could find none better than Aberdein Considine as I was selling in England with an English solicitor and buying in Scotland with Aberdein Considine who made my Scottish experience a complete pleasure in efficiency and communication in comparison to the other.
5/5
TrustpilotFast and efficient
From the outset Evelyn Walker guided us first time buyers in Scotland through all the specific requirements (different from in England) and made the whole process efficient and seamless. We also very much valued her expereince and advice when making our offer.
5/5
TrustpilotWe used Aberdein Considine to market…
We used Aberdein Considine to market our house after meeting Stephen Simpson when viewing another property. Stephen is highly experienced in the field but also caring and mindful of how stressful selling your house can be. He along with the rest of the team gave us confidence in marketing our house in what currently is a pretty volatile market. We wouldn’t hesitate to use AC again and would highly recommend them for your next move.
5/5
TrustpilotBuying and selling can be a daunting…
Buying and selling can be a daunting process, so when I was recently selling my property in Perth, I contacted Aberdein Considine, in the High Street in Perth. They came highly recommended to me by a colleague, but they surpassed any expectation I had.From the first telephone call, to enquire right through to signing the papers was the most streamlined easy process.I was kept in touch every step of the way, with regular updates, which I could also keep track of online.From the valuation, the viewings, to the close of the sale, everything was done for me, making it a stress free process.I also received fantastically helpful mortgage advice during the process.All this for reasonable sum from which I received NHS discount, which made it all the more affordable.I would highly recommend Aberdien Considine
1/5
TrustpilotRe-mortgage via Natwest. No progress after 3 months.
This company was used as conveyancer for a Natwest re-mortgage. I feel both myself and Natwest probably regret that decision with absolutely no progress over 3 months later or any sign this is about to complete. Sadly all elements were in place aside requesting a statement from my current mortgage provider. Despite numerous emails and phone calls, there is never any response back. An email to their complaints also goes with response. There is not phone number for complaints. Their in website chat also has no answer to any question posed. Have now referred to legal ombudsman. *Note that Natwest and TSB have now been removed from their phone contact list!
5/5
TrustpilotWhat a fantastic team
What a fantastic team. They were all very friendly, helpful, professional and nothing was a problem to any of them. They kept me informed every step of the way. I couldn't recommend them highly enough and would definitely use them again.
1/5
TrustpilotWhy are they still in business
I have had the misfortune of using ths law firm for a property transaction (their services are offered free by various mortgage institutions). There is a phrase "you get what you pay for...."They missed a settlement date and i am now facing extra costs, let alone the stress. You can't contact them by phone or email as they never answer any of the published contact methods, although to be fair i haven't tried a spiritualist/medium yet or carrier pigeon.Have sent a formal complaint to Robert Fraser who is supposed to be in charge of their property service practice - lets see if he cares enough about his firm that he is a partner in to actually fix a very broken system.If your lender offers their services don't take them up on it - its a life of pain, stress and worry.
1/5
TrustpilotOmg this same experience
Omg this same experience, missed the remortgage date, had to pay more. That’s what happened to us, they are the most incompetent company I have ever had the misfortune to work with. Hours of my life that I won’t get back, hanging on the phone for hours waiting to speak to someone to eventually been put through to an answer machine. Leave a message we will get back to you, did they, no. Emails did they get back no. The outcome of this is they paid us back some interest that had occurred due to their competence. We were still out of pocket. Which I tried to explain to whoever picked up my emails ????? Could of been anyone of the few staff they employ.That was a response I had of one of them , they had 50 people in the queue behind me ??? . Sorry don’t take on the work if you can’t deliver. Your customer service is the worst I’ve every experience. I would not recommend you to anyone or use you again. Customers go else where if you don’t want to be out of pocket.
5/5
TrustpilotHouse Sale from Abroad
We were faced with the challenge of selling a house in Scotland while living abroad. Stephen and his team at AC Stirling took care of everything, explained the whole process, answered many questions and kept us updated throughout. Very professional, efficient and friendly. Thank you!
5/5
TrustpilotWe recently purchased our first home…
We recently purchased our first home with aberdein considine, being first time buyers we didn't know what to expect, they were very helpful and always at the end of the phone or email through the whole process.
5/5
TrustpilotFirst class service
Chose Aberdein Considine to sell our house as we have used them in the past with great success. Dealt with Caitlin and Gemma who were efficient in any questions I had asked and good at explaining the process involved. They kept me fully up-to-date with everything and made the process less stressful resulting in a very quick sale. I would highly recommend them to anyone looking to sell/purchase their house.
1/5
Trustpilot1 star is too many
1 star is too many! I could copy and paste these negative reviews as my experience has been exactly the same. Impossible to contact I have been trying for weeks. There has been no response to questions over email, and no return phone calls after leaving messages for team leaders. ( 30 mins of a phone ringing just to be able to leave a message, and still no response to it 5 days later). Just a complete disgrace. Stay well clear if you expect any kind of customer service. They refuse to communicate, whilst their customers are incuring increased monthly payments, due to their delays. I have been trying to contact them for weeks with no success. Just disgusting behaviour from any kind of business let alone one you are trusting with your finances.
5/5
TrustpilotFriendly and professional - highly recommended!
Matt, Jennifer and the team were professional, helpful, friendly and kept us calm through a stressful process of selling our property. They provided sound advice and support, and even linked us up with a cleaner and handyman to help us complete a few finishing touches before putting our property on the market - not sure what we would have done without them! We would highly recommend using the team to anyone looking to sell their property.
5/5
TrustpilotWe used AC to sell our home and we are…
We used AC to sell our home and we are so glad we chose them. The customer service is second to none and Jessica was always keeping us up to date and advising us what the best options was. First class and quick service from Laura, Jessica and Joe. Thanks again for making it such a smooth process.
1/5
TrustpilotDon't get angry, take them to the Legal Ombudsman
I was allocated this firm for a remortgage. Luckily I have remortgaged about 30 times and know the ropes, otherwise I am sure I would never have managed to get to completion. Aberdein Considine only emailed me twice throughout the whole process, both times when I had asked them to. They never phoned me. Completion was delayed and all I was asking for was an apology and compensation for the extra interest I'd had to pay by going on to the variable rate - this was under £100. No, they said. I made an official complaint. No, they said. Barely bothered to be civil. I went to the Legal Ombudsman. This service is free for the end user. Aberdein Considine had to pay £400 for the investigation and then spend time and effort on it. The Legal Ombudsman found in my favour and felt I was owed £250. Great! I said. No, Aberdein Considine said. So it went to a higher level at the Ombudsman, who agreed with the first decision. So I got more than I had even asked for, Aberdein Considine had to waste time and energy and possibly had their Public Indemnity Insurance affected, all for refusing to pay me a small sum and apologise. These people don't care about the customer. Don't just write a poor review, take them to the Ombudsman if you feel they've not communicated with you, they've delayed your matter, or if they haven't acted upon your instructions. It's the only way to make them change their systems and their behaviour. They are absolutely shocking. As an aside, the Legal Ombudsman was fantastic. Impartial and thorough.
5/5
Trustpilot10/10 to Gillian and the team at…
10/10 to Gillian and the team at Aberdein Considine for continued persistence and effort in finding a buyer for our property after 2 sales fell through. They have always been knowledgeable and professional in their advice and guidance, and a pleasure to deal with.
5/5
TrustpilotSimply the Best Service
From first contact through to completion this company has been fantastic. Jade Kinninmont is the best solicitor we have ever dealt going above and beyond anything we ever expected. The whole team were friendly, supportive and felt like friends. They all made a stressful time so much easier to deal with and we are now in our lovely new house. Thank you
5/5
TrustpilotDuncan Laing really made the experience…
Duncan Laing really made the experience great. Was flexible in arranging new meetings and recommending other properties that will fit our standards.
5/5
TrustpilotI had a great experience buying my first flat with AC
I had a great experience buying my first flat with the help of AC. Chris, Evelyn and Jennifer helped me throughout the process, and especially as a first time buyer that level of support has been invaluable.
5/5
TrustpilotIt’s been three years since Aberdein…
It’s been three years since Aberdein Considine supported me and my family… For any of you going through what I once was, April and her team here will support you. Very scary experience for me and my son being a dad and his boy. Trust the process, stand by what your believe in… be you! Aberdein Considine was and have been amazing went over an above what was expected, I worked with a lady called April and she supported our family from the very beginning. There is more to the court process for any newbies like me it’s a scary and horrendous experience but April and her team looked after us every step of the way…. I couldn’t be more thankful enough than what I am today… I owe my family to April and her team she gave us a new beginning… I could not recommend Aberdein Considine enough.. they’re all very supportive and will be with you every single step of the way… Personally I never write reviews… but for the support that April and her team gave me and my family I wanted to share our experience to help and encourage others just like me in their shoes…
5/5
TrustpilotA smooth experience selling our flat
Selling our flat has been a smooth experience with Aberdein Considine. We used them to purchase it in 2019 and because of the positive experience then, chose to use them to market our flat. We had an offer accepted on the property within a couple of weeks of going onto the market. Jordan, Becky and the team were great in keeping in contact with us. Would highly recommend!
4/5
TrustpilotGood Service
The week towards the actual closing date was handled deftly by the team. Morven was attentive and supportive. The selling of the property went less well in that there would be weeks gone by when we didn't hear from anyone. I guess no news is no news but it didn't feel that there was effort being put in, even though I am sure there was.
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