5/5
TrustpilotExcellent
Everyone at the Inverurie office has been excellent and have made the process of buying / selling our house very easy. Especially Greig, Calum and Jessica.
Trusted Agent profile · Perth
Aberdein Considine Perth reviews
★★★★★
1,241 reviews across 3 platforms
74 High Street, Perth, PH1 5TH
Part of Aberdein Considine, see every office.
Aberdein Considine's office in Perth, at 74 High Street, is rated 4.4 out of 5 across 1,241 reviews on three platforms, including 49 Google reviews rated 4.2.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Aberdein Considine hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Perth.
Reviews
Every review we hold for the Perth office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAvoid!! Inadequate!
Avoid! Handling my natwest mortgage who automatically passed me on this company as part of their service so I didn’t have a choice to go through someone else.Writing to their Managing partner and complaints handling team had no affect either. You cannot get through to their non standard team and even if you talk to their standard team who say they will put me through, the line goes dead. I spoke with a manager who promised to phone me back and didn’t! I’ve complained to Natwest who say they are also having trouble with them! Clearly they are not fulfilling their contract! Natwest say I have to wait for ABERDEIN to respond to my complaint. 2 weeks later I’m still waiting. No amount of telephoning or emails is enough. Apart from failing to follow their own ‘client promise’ they have made error after error. I’m now paying the penalty of variable rate mortgage because the previous fixed deal ran off end of July whilst I wait for the remortgage to go through. I started the application process in March 2022 and AC have been Handling it since June.Their lack of communication and inadequate handling of the situation is beyond belief!
5/5
TrustpilotHighly Recommend a chat about Legal Access
Eve facilitated a legal access relationship between the company I provided HR support to and our employees. Many employees benefitted from utilising AC&CO through the workplace and was a well received perk. Highly recommend getting in touch to see how your business could partner with AC&CO.
1/5
TrustpilotAnything for money
I used them several times without a problem. Most recently for a property purchase, all smooth until the upsell. I agreed upon their request to speak with someone about a will, fine, did that. I had a 20-30 chat with a woman about it and asked for them to email me costs. They did so, i wasn't too interested at the time so ignored. 1 year letter i start getting legal demands for £750. They decided to go ahead without my say so. I've made a complaint. I'll not use them again, they're lost a long term customer.
1/5
TrustpilotAvoid Avoid Avoid
Avoid Avoid Totally unreliable , they are uncontactable , they do not answer emails or answer the phone at all , when they do they put you through to other people , your on hold a long time and then cut off, they haven’t replied to my mortgage lenders emails even when that were notes urgent reply needed , lost my mortgage and this has caused no end of stress and anxiety I’m now going to the ombudsman and wanting compensating , I can’t believe my mortgage lender even recommended them Please DO NOT USE
1/5
TrustpilotThe word S#!t just isn't enough!
A quick glance at the reviews should indicate that this firm is not capable. The phone rings out, emails unanswered. They will cost you thousands. They are not a capable or competent law firm, there are infact the very example of what can give their industry a bad name! If they are appointed as your "free legals", find another mortgage provider or pay for your own, IT WILL BE CHEAPER!!!!!!I've had 5 months of unanswered emails, unanswered calles, delay tactics (because they have a work load they can handle) and just an all round horrid experience. AVIOD!
5/5
TrustpilotExcellent service from all the team!
Excellent service from all the team at Aberdeine Considine! At a very stressful time, they were helpful, supportive, kept me up to speed on any developments and above all kind, caring and understanding towards my situation. Thank you to everyone at AC! Highly recommend!
1/5
TrustpilotRemortgage legal work
Absolutely shocking and terrible service from them. They made what should have been an easy process extremely stressful. Their legal service was included in my remortgage, I will never ever use them again. Complete lack of communication throughout, I never got through on the phone to them and they did not answer emails. My completion date was missed by over 2 weeks, despite them having 3 months to get it all done. An absolute bunch of clowns who aren't fit to run a bath, let alone do legal work
5/5
TrustpilotVery helpful and friendly staff…
Very helpful and friendly staff assisting with all queries in a prompt manner. Will definitely recommend their services.Thank you Sophie for all your assistance.
4/5
TrustpilotWe had a satisfactory experience with Aberdein Considine
We had a satisfactory experience with Aberdein Considine, with their agent Jamie guiding us through the process. Midway the process underwent a wobble, no fault of AC or ourselves, but Jamie dealt with it calmly and professionally, so much so what had seemed pretty bad in the moment was in fact sorted out by the end of the day.
5/5
TrustpilotThanks to Caitlin for all her help
Thanks to Caitlin for all her help , made the experience easy and straight forward. Photographer used by the team was excellent as well , great all round experience
1/5
TrustpilotDisorganised and Incompetent
Like many reviewers, we too have unfortunately been appointed this disorganised, incopetent, and lackadaisical legal company with our remortgage. For months we have been reassured that everything is in order for our completion day only to be given excuses on the day at hand as to why it hasn't gone through. As I write this a few days later, we have been provided with no clarity on why the deadline was missed and our redemption statement has expired so a new one has to be requested. This has now cost us money in a standard variable rate payment. Please avoid at all costs!
1/5
TrustpilotOver 50% of the reviews are 1 star…
Over 50% of the reviews are 1 star…That’s all you need to know. Two mortgages I had going through at the same time both missed their deadlines for getting complete.Completely incompetent and unable to communicate.Their phone system is beyond laughable. They don’t even have a system which holds you in a queue. You literally just hear a ringing tone for 30 mins then you get cut off!The worst company to deal with and I hope I never have to use them again.The stress caused and money lost is so frustrating.They haven’t even apologised for messing it up. We provided all documentation over 3 months before the deadline and they said it was all in order. They clearly didn’t check it.Avoid at all costs. All the bad reviews lately surely the management are seeing them and want to take action to improve their service?
1/5
TrustpilotShambolic company with zero customer service skills
Would give 0 stars if that were an option. Absolutely appalling company with no customer service skills. Remortgage arranged in March, contacted by Aberdein Considine to advise they were emailing paperwork to me that day. Needless to say paperwork was not sent to me. I spent over 3 weeks attempting to contact them. Once paperwork finally received, completed and returned to them both by email and recorded delivery they denied having received it. They only admitted it once I told them who had signed for it! We are now in July with remortgage still not completed due to their total incompetence. My mortgage rate with current lender is not fixed so I have incurred interest rate increases which were totally avoidable. I have also had to fork out £5k for architect and structural engineer fees as remortgage is for an extension and funds were due to be in place by May. If you are remortgaging and Aberdein Considine are the appointed free legals then please say no….it’s really not worth the stress!
1/5
TrustpilotA horrible, horrible company to have to deal with
As with so many other reviews, this is by far the worst company I’ve ever had to deal with. We wanted to complete our mortgage today, and have been telling AC this since March. It is IMPOSSIBLE to contact them - they don’t reply to emails and the phone lines just ring out. Needless to say, our mortgage has not completed and we will now be paying the SVR. It wouldn’t be so bad if it seemed like any progress was being made, but it clearly isn’t and this could drag on for months.I could cry with frustration about it. The rates we could have taken in March are much higher now, and we have no choice but to wait and hope for this unreliable and unprofessional firm to do something.
1/5
TrustpilotNo response in 2 months -
Asked for redemption balance from mortgage provider, over 2 months ago - and we've still not completed on the transaction. Mortgage offer expires on 2 weeks, I cannot think what is taking so long. No update in 2 months, no communication. Extremely worried we won't complete.UPDATE 1 st July: I've now had two mortgage repayments taken from my account, with the lending bank saying they released the funds on the 20th June and the receiving bank (as of 1st July) still not received the funds. Can't get a communication from AC as per usual.
1/5
TrustpilotAppalling - missed remortgage completion date
Appalling. Simple remortgage to NatWest, they were instructed on this in April, I completed paperwork straight away and sent multiple emails asking for an update every few weeks - barely got responses and the phone lines go unanswered. They had a completion date for 1st July which they have missed so I will now be rolling on to the SVR on my existing mortgage despite them having since April to complete this very simple transaction. On asking what has gone wrong they stated they have been very busy with too many cases being sent by Lenders. Terrible leadership clearly with a focus on profit over good service. I have lodged a complaint to them and to NatWest and will be following up with the legal governing body. Please ask for another solicitor if NatWest appoint this firm.
5/5
TrustpilotExcellent service
Excellent service. Selling and buying under the one roof. All went smoothly. Would highly recommend.
5/5
TrustpilotFab service
Aberdein considine just sold my house recently and we couldn’t recommend them highly enough. They made the whole process as stress free and smoothly as possible. The whole team were very informative at every stage and couldn’t have done enough to help. Also found it brilliant having everything under one roof the estate agent, solicitors and mortgage advisor for next house. Thank you x
1/5
TrustpilotFailed to pay land registry tax after…
Failed to pay land registry tax after they had deducted it 8 months ago from me. HMRC are now chasing me not only for the unpaid tax but for a £200 late payment penalty. I am now taking them to court. Been a sh!tshow from the very start and they laugh in your face at the stress they cause you. I hope they go bust and lose all their jobs. Disgusting company.
1/5
TrustpilotSlow poor service
Natwest appointed Aberdein Considine to carry out what I thought should have been a straight forward remortgage from my existing provider.Sent off the signed documents late March and completed the transfer of the mortgage 3 months later.Never received any confirmation of receipt of signed documents, email responses never addressed all my queries, unable to get though anyone from the team until the final two weeks when someone was able to prioritise my request.If your provider appoints Aberdein Considine, I would highly advise you to request your mortgage provider to select an alternative solicitor.
5/5
TrustpilotExcellent service from the AC&co team
Excellent service from the AC&co team in Perth. From initial contact, through the photos and advertising the property, right up to the sale. Great communication with clear advice and guidance.
5/5
Trustpilothouse purchase
Aberdein Considine were great to work with when purchasing my first home, quick responses and a break down of information. Mairi in particular was very helpful in guiding me through the process taking time to speak to me over the phone and discuss documents in depth. Highly recommend and especially as this was all new to me when buying my first home.
1/5
TrustpilotVery stressful experience
Exact same experience as stated by other negative reviewers so obviously this is their business operating model. They were appointed to assist with our conveyancing via our mortgage lender. Lied to. Missed not 1 but 2 deadlines.....we had to get mortgage offer extended due to their incompetence. Then promised another date...which they also failed to meet....then didnt answer emails. Always losing paperwork....stating they had sent emails when clearly they had not. The list goes on. Most stressful experience. Official complaint being made to them and Ombudsman.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Aberdein Considine hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Perth.
