Trusted Agent profile · Penzance
★★★★★
197 reviews across 2 platforms
3 The Green Market, Penzance, TR18 2SG, TR18 2SG
Miller Countrywide's office in Penzance, at 3 The Green Market, is rated 3.6 out of 5 across 197 reviews on two platforms, including 127 Google reviews rated 4.5.
Every review we hold for the Penzance office, from every platform, shown as written. First names only.
5/5
GoogleWe were very pleased with the efficient and professional service from Ellie Reynolds during our recent house move. She worked really hard on our behalf when things became complicated. Many thanks also to John Mazzeo for his input. Best wishes to all the team for their hard work. Paul and Sue.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible. Would not recommend
Would not recommend this estate agent. We applied for a property and the took a £200 holding deposit from us and now refusing to give it back. In the current housing crisis where people and families are desperate for homes, have nowhere to go and are facing homelessness - all these people are concerned about is lining their pockets. We have emailed them numerous times and now they just don’t reply and ignore us. The process from start to finish was disorganised and nothing was explained properly. To just take peoples money and not even bother to communicate with them is disgusting.
1/5
TrustpilotYet another 1 star review, unsurprisingly.
Much like the other 82% of reviews, I too have had bad experiences them from both a buyer and a seller's point of view. TLDR: They are incompetent, uncommunicative (even within their own offices) and just generally awful to deal with. The trouble is that there are too many chumps to rip off, which explains why a company can get 82% of reviews giving 1 star and still be in business. Seems wrong.If you're a buyer and want to book a viewing, you'll have to give them far more data than they need, and far more than any of their competitors ask for. They'll want to know everything about you, and to be honest I'm almost suprised they didn't ask for a DNA test, a stool sample and for me to slice off a sliver of my kidney to give to them. To even book a viewing with them you'll need to provide proof of mortgage offer, I'm assuming so they can try and rinse more money from you by offering vastly overpriced mortgage deals with their 'partners'. For a viewing only, there is no reason why you need proof of a mortgage offer, other than to force people into giving the company their details, which MillerCountrywide can then give/sell to their partners.As someone who currently rents, I found out the very day I moved into the flat that they put the property on the market, then started hounding me by email, text, phone calls and voice mails practically demanding entrance for prospective buyers less than a week after I'd moved in! The trouble is that they have Sales and Rental departments, and neither of them talk to each other, at all, so one hand literally has no idea what the other is doing and they all just pass the blame and responsibility over to the other side. It's bad enough business is greedy and incompetent staffed by people with shoulders so slippery I believe their clothing is made of teflon, and so incompetent I suspect if brains were dynamite most of them would have trouble blowing their own noses.Oh and additionally, when I moaned about them to my landlord, he said he has also had nothing but trouble from them and was considering taking a property he has listed with them off the market entirely his experience has been that bad. Personally, I feel like their company name would be more accurate and suitable if you removed the 'o' from it, added and 's' to the end and then removed all the other letters before 'c' and after 's'.Avoid.
5/5
GoogleOur experience has been very good with Alex & Laura - providing a very efficient ,helpful and professional service .We would not hesitate to recommend . Jill & Steve .
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleWe received a great service & all the staff were very helpful!
Thank you Katie for your 5* review and fantastic comments! Best wishes, Scott @ Customer Care
5/5
GoogleWe recently rented a property through Miller countrywide (Penzance). Overall we found the service and attention very good from the beginning of our search until we found the right place. We had been looking for over 2 months and we found Courtney at the office to be very proactive, punctual and helpful in all matters. Thank you!
Thank you Andrew for your wonderful 5* review about our local Miller Countrywide team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott
1/5
TrustpilotAwful, waste of money bad service
Still deducted their fees despite not collecting the last months rent! I have paid around £1700 in management fees over the years and have been disappointed with the service provided. Initially I took the tenant on in good faith as the office at Miller countrywide told me he was reliable and always paid his rent on time. Unfortunately he hasn’t and has left the flat in a poor condition with ruined carpets and wallpapers. He has also taken my boiler installation certificate. I will now have to pay an Indemnity policy for the sale. I find Miller Countrywide’s response to the situation so far as lacklustre and slow I once had a call from the Torpoint office asking me to arrange a repair for a leaking pipe as they had “too many other properties to deal with” they were still happy to take their fee. I have no idea what I have paid for over the past 3 years.
5/5
GoogleVictoria Beresford was knowledgeable, efficient and professional .
Wonderful to read Julie-Anne that you had such a positive experience with our local Miller Countrywide team! Kind regards, Scott
5/5
GoogleLovely people and got things done swiftly
5/5
GoogleWe have used their “let only” services twice now and have found them to be friendly, professional and hard working. They moved very swiftly to market the property, took good quality photos and communicated very well in regards to potential tenants. We would definitely use their services again.PositiveProfessionalism
Many thanks for taking the time to leave us your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA great service from Laura, Georgina, James and the rest of the team at Miller Countrywide in Penzance. I know I can always rely on them to get the job done. A very professional team and I would definitely recommend them!PositiveResponsiveness, Quality, Professionalism, Value
Thank you or your amazing 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotTorpoint Branch are terrible letting agents
Well where do I start, they fail to return calls and emails. They pass the buck, they have "managed" a rental property for several years for me. The agreement requires two inspections a year. Well I have had a gap of 19months between gaps and 7 weeks between inspections. They keep telling me this year it is government guidelines that mean the inspections have not happened this year. I have shared with them the legislation that says they can. I have now had a "virtual" inspection well the pictures are of a poor quality and it is 12 months since the last inspection. The current manager keeps saying it is not my fault I didn't work here then. It is tiring to deal with such a company. They used to be a little private letting agent when I started before being taken over by this shoddy outfit. I changed bank account for the rent to be paid into so they withheld the payments!!!! Well if you wish to have stress and aggravation use this. I certainly would not trust them to sort out a party in a brewery.
1/5
TrustpilotBUYER BEWARE...
BUYER BEWARE...Ensure anything promised or intimated, especially by the manager, is confirmed in writing.During your viewing make sure you document an inventory, sold as seen properties means nothing to this estate agency as vendors will be allowed access to remove whatever property has been displayed to entice your offer.Should you wish to discuss any issues, the manager will no longer be available and your emails will be ignored.The Property Ombudsman can only act on documentation, none of which will be forthcoming from the St Agnes branch.
5/5
GoogleEllie helped us to sell my stepdad's house after he sadly passed away and she was completely brilliant. She kept me well informed throughout, gave really useful advice and helped to keep things moving along with the solicitors. Would 100% recommend.PositiveResponsiveness, Quality, Professionalism
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotBeware!
My experience of this company is nothing short of abysmal. The person we are buying from us is using Miller Countrywide and also Millers' solicitors. We are both after a quick transaction, but five weeks after starting the procedure, their solicitors in Wales have not even managed to draw up a contract! After five weeks!!!!!When I contact the local branch, I am told "it is out of their hands" and yet it is Miller's own solicitors who have messed up. Unbelievable. I find this company completely incompetent!NB A day after writing this review, I discover that it is Millers themselves (Head Office) who took FIVE WEEKS to send the sale details to the solicitors. Disgraceful. You couldn't pay me any amount of money to use them
1/5
TrustpilotThe Torquay office is just awful
The Torquay office is just awful! Full of young girls who don’t know the basics of sales. decided to leave our nanny cam on one day to see why we weren't getting anywhere and one of the girls there barley said a work other than ‘hmmm’ ‘yeah’ ‘oh my god’ and spent most of the time giggling. Considering their quite pricey for the area I was expecting real quality but if you into their Torquay branch you’d think you were behind the counter at top shop. Really unprofessional, they need to find a good training program for all these girls or get some staff with knowledge and experience.
5/5
GoogleI purchased tenants insurance from Alex, very informative and friendly. Very good price for the cover it provides:) Thank you
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
GoogleI recently tried to get a valuation on my property by Victoria at the Penzance branch of Miller Countrywide. She repeatedly failed to return my calls having previously promised to so. When i went into the office I found her to be rude, unprofessional and incompetent.
Hi Adam, I am very sorry to read that you were unhappy with the service you received, this is not up to the usual high standard that Countrywide would expect. I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk. Kind Regards.
1/5
TrustpilotCant get the address right on a tenancy agreement
Just had a tenant give me notice, Saying the agreement has the wrong address on it so she is not bound buy it.Hundreds in fees and they cant even get the address right on the agreement. No doubt they will say I should have checked it. but if you cant get something that basic correct its probably best to do what I am going to do and go to a different agent when this tenant has left.
5/5
GoogleMiller Countrywide have managed my lettings of two properties since they have been in Penzance and have always done so efficiently. The staff have always been pleasant and helpful both in finding new tenants and day to day management.
Hi Chris, thanks for your kind words and 5* review, always appreciated. Kind regards, Mark
5/5
GoogleLaura helped find me the perfect apartment in Penzance. Not only was she organised and helpful, she was very friendly. I’d recommend her to anyone looking for their next rental / purchase. Thanks again Laura!PositiveResponsiveness, Professionalism
Thank you Jack for your wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleLovely staff, very efficient and found me a great place to live!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
4/5
GoogleFriendly and very responsive e service. The team was extremely helpful and the Apps and support made for a soft landing in a new town. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful review of our local team and glowing comments. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
4/5
GoogleWe purchased a property from vendors through MIller Countrywide and the service and accesibility was superb. Friendly and helpful, they were aware of our difficult situation and helped to ensure that things went smoothly.PositiveResponsiveness
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Miller Countrywide Penzance Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Penzance.
