Every review we hold for the Penzance office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleEllie and her team were fantastic to deal with. The sale of my house was made as smooth as possible. Communication was swift and efficient. The office were never too busy to answer any questions and listened to my concerns throughout. Apportionments were made very proactively and well organised.
Tony in the mortage department was also spot on. I felt I got a very competitive deal with rates and the service was 10/10. No hesitation in recommending Miller Penzance’s for anyone looking to sell, buy or let.
Lowenna · 10 September 2026
★★★★★ 1/5
TrustpilotUnprofessional Estate Agents
We had cause to use use them to view a few properties & we put an offer in one but they sat on the offer 😕 & up sold it previous people whom seen it months ago & we had offered asking price
They want you to use there in house solicitors & there people to take the mortgage so in my book they are all on commission from all of the people they recommend
Worst Estate Agents I ever used
Lana · 20 August 2026
★★★★★ 5/5
GoogleI am very impressed with Miller Countrywide Penzance, they have been fantastic throughout the purchase of my house. I can’t thank Ellie, Rebecca and Kenan enough for their support and help when purchasing a property recently.. Ellie especially went above and beyond, remaining extremely professional, patient and calm despite some challenges with the purchase. I was grateful for her advice and guidance, she was very reassuring. I highly recommend Miller Countrywide. .
Anna · 10 February 2026
Agent replied · 10 October 2026
Thank you for the amazing review! We strive to provide exceptional service to our clients and it's wonderful to hear that Ellie, Rebecca, and Kenan were able to make your home purchasing process a positive one. We are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAlex and Olivia were a pleasure to deal with. They kept me informed all the way through. Having been a landlord and tenant I would recommend them for letting or renting.
Nigel · 10 September 2026
Agent replied · 10 October 2026
"Thank you so much for the kind words! We are thrilled to provide top-notch services to our clients. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotTruro Branch Pheobie and Reese
Truro Branch Pheobie and Reese
Pheobie valued our property gave us sale options, choose to sell via Modern Auction and have now completed. Smooth and easy process
Reese and Pheobie very helpful and polite when asked questions (we have never sold before) and quick to reply to emails.
Would recommend Truro Branch any day of the weeks
Clare · 28 August 2026
★★★★★ 5/5
GoogleOlivia Partrige was fantastically knowledgeable, responsive and helpful. Good job, Miller Sales and Lettings...
Eliza · 3 October 2026
Agent replied · 10 October 2026
Thank you for your kind words, we take pride in providing exemplary service to our clients. It was a pleasure assisting you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had a great experience with Miller Countrywide while trying to find our first home in Cornwall. Relocating can be pretty stressful, but Alex and Laura were incredibly supportive, professional, friendly and made the whole process super smooth for us. On top of that the communication was very good from start to finish. Couldn’t recommend this agent enough!
Boshka · 10 October 2025
Agent replied · 8 July 2025
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe are first time landlords. We wanted to rent our home through an agency and considered our options locally in West Cornwall. Laura was helpful from the off initially when we needed an ARLA in writing to obtain a ‘buy to let’ mortgage… so we returned to Miller Countrywide when finishing our project and ready to let.
Alex visited during our renovations and was very positive and supportive to help us achieve our goals for a quick turnaround. When we were ready to let we found Alex and Laura very proactive and always willing to help. Most importantly they weren’t phased by out aims of renting it quickly and supported us amazingly well in finding suitable tenants almost immediately. They worked with our timescale and met our expectations. We couldn’t have asked for more, and now have happy tenants too enjoying the home we worked hard to create for them. All good so far, so thank you to Miller Countywide (Alex and Laura) for their great service and support in renting our house successfully.
Best wishes
Julian and Becky Hosking
Julian · 10 October 2024
Agent replied · 25 October 2024
Hello Julian and Becky,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Alex and Laura were able to support you throughout your journey as first-time landlords and help you find suitable tenants so quickly. Your kind words mean a lot to us.
Best wishes,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleMiller Countrywide have been so helpful throughout our time with them as tenants. We have found that they go above and beyond when trying to organise all of the details and paperwork for the move and both Laura and Alex were so friendly, polite, professional and easy to communicate with. We would highly recommend anyone getting in touch with them if interested in a rental property in the future. They are very attentive, thorough and seem to be on top of everything without having to be told or contacted about certain things. - they certainly stand out amongst the rest.
Tyler · 10 October 2024
Agent replied · 25 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely excellent service from everyone I dealt with; Kenan showed me the property, and from the first viewing, through survey, delays with solicitor, mundic test etc., I found them efficient, friendly, helpful and professional. Ellie, Kenan, Rebecca and Eve were a pleasure to deal with.
Linda · 15 September 2025
Agent replied · 22 September 2025
Thank you for the amazing review! We strive to provide efficient, friendly, and professional service to all of our customers. We are so happy to hear that Kenan, Ellie, Rebecca, and Eve made your experience a pleasure. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAlex and Laura were amazing throughout the whole experience made the move relaxed and had no problems they both had everything ready and were there with the keys to let us in and show us everything on moving day ,I would highly recommend using millers letting agents in Penzance
Michelle · 17 July 2025
Agent replied · 25 July 2025
Thank you for your kind words! We are so happy that Alex and Laura provided you with a stress-free moving experience. We pride ourselves on our exceptional service and are thrilled to hear that you would highly recommend us. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBest estate agents I’ve dealt with In Penzance. Helped me through every step of the way. I would 100% recommend Ellie and the Miller Countrywide team!
Bradley · 10 February 2026
Agent replied · 10 October 2026
Thank you for your glowing review! We are thrilled to know that our hard work and dedication to our clients is appreciated. It was a pleasure assisting you in your journey. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotAwful experience
Awful experience. They kept losing my details. Finally booked a property valuation, but then no-one bothered to turn up. Instead of apologing for wasting my time they described it as a "miscommunication", did not offer to come out that day or the day after, but in a week's time. If they don't want the chance to sell a beautiful cottage with a large garden and awesome views they clearly aren't going to make any effort to sell a property. Lucky escape - but a huge waste of my time.
Jenny · 20 August 2026
★★★★★ 5/5
TrustpilotAn excellent viewing with Daryl of Miller…
I made contact with Daryl JONES of Miller Camborne. Daryl was positive friendly and proactive, traits in my experience have been lacking in other estate agents in the area
Daryl responded quickly to my enquiry and provide excellent directions to access the property.
At the viewing Daryl was insightful and knowledgeable of both the property and local area which was a tremendous help.
Daryls helpful demeanour and knowledge are an asset to the business and made the viewing a pleasant unrushed experience.
In my property search in Cornwall having dealt with over ten agents Daryl has been head and shoulder above his contemporaries from other agencies.
C · 17 June 2025
★★★★★ 5/5
TrustpilotGreat agency.
I cannot fault the team at Truro/Redruth Miller Cointrywide, they are efficient, clear and very supportive through all aspects of moving house. The young girl Abi is amazing at what she does, very understanding and caring. We couldn't have asked for a better service whilst finding our way. Great job everyone.
Sheila · 16 March 2026
★★★★★ 5/5
GoogleWe recently brought our home with miller countrywide Penzance. Ellie and the team were fantastic. They went above and beyond to help with any issues raised by solicitors and ensured everything ran as smoothly as possible. With updates and regular calls to check in and see if there was anything they could do to assist us. We highly recommend miller countrywide Penzance.
Darren · 8 November 2025
★★★★★ 5/5
GoogleI'd like to thank the whole team at Miller Countrywide, in particular Ellie and Rebecca who I mainly dealt with. They dealt with the sale of my house which was completed within 3 months of marketing during not the easiest of market conditions.
The quality of the marketing was excellent but the most important thing for me was how well they kept me updated throughout the process, always quick to reply to my enquiries and first to inform me of ongoing situations.
I would have no hesitation in recommending Ellie and her colleagues for a friendly and professional service.
Nick · 10 October 2023
Agent replied · 25 October 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently brought the property I was renting and although the process was not the normal it was as smooth as it could be. The rental and sales teams were both so fab. When I was a tenant problems were fixed quickly and when buying the sale teams were fantastic at communicating about the progress and in getting the sale through as quickly as they could. Very greatful for the whole team, Ellie and Laura especially.
Lucy · 1 November 2025
Agent replied · 22 November 2025
Hello Lucy,
Thank you so much for your wonderful 5* review! We're thrilled to hear that both our rental and sales teams made your experience as smooth as possible. Ellie and Laura will be delighted to know they made such a positive impact.
Best wishes,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service they were polite and very informative. Alex handled everything we needed and kept us up to date. This was our first home and without Alex and the rest of the team we would've been lost with no idea. Cannot recommend enough thank you Alex and the whole team for getting us set up in our new home
Nathan · 10 October 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleAbsolutely brilliant. Big thanks to Ellie and Rebecca for working so hard to get the sale through, they were fantastic and so was the overall experience. Can't recommend this branch highly enough.
KC · 23 August 2025
Agent replied · 22 September 2025
Thank you for the amazing feedback! We are incredibly proud of our team, especially Ellie and Rebecca, for providing you with a fantastic experience. We are thrilled to have earned your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleEllie and team from Miller country wide Penzance. In my option Ellie has gone above and beyond for me , she has explained things in a language that I understand, nothing was to much trouble . I can’t thank them enough.
Candice · 10 March 2025
Agent replied · 25 July 2025
Many thanks for your marvellous 5* review Candice. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSuch a lovely and professional team, Laura and Alex were both so friendly and made a very stressful house hunting experience so much easier!
Grace · 1 September 2025
Agent replied · 22 September 2025
Thank you for your kind words! We're thrilled to hear that our team was able to provide you with a stress-free house hunting experience. It was a pleasure working with you! Kind regards, Maggie, Customer Relations.
★★★★★ 2/5
TrustpilotForget who they’re working for
The Truro office managed the sale of my parents’ house. I would describe them as energetic but dealing with them was very frustrating.
Main criticisms:
1. Persuading us we could get a higher price than other agents were saying. An outlier is usually just that, we didn’t know better.
2. Losing sight of who they were working for. It felt they were acting for the buyer at almost every part of the process.
3. Interfering with the work of my solicitor. It was very unhelpful to find them acting as a back channel when my solicitor was dealing with the buyers’ lawyer.
4. Negotiating on behalf of the buyers, trying to persuade us to meet extra, unnecessary costs and go the extra mile to complete the sale.
Overall I really could not recommend Miller Countryside.
Guy · 29 March 2026
★★★★★ 5/5
GoogleOur whole experience of selling a property to close an estate was conducted with the utmost professionalism and sympathetic care. A huge shout out to Kenan and Rebecca for always being there when we needed them most. Congratulations and our thanks to the whole Penzance team.
Tina · 8 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.