Miller Countrywide Penzance Sales reviews

★★★★★ 2/5

Trustpilot

St Austell. Poor response times and lack of interest

Put our house on the market and initially were very happy with the service we received. Luke was very welcoming and professional and then he left the company. We weren’t informed if this and had no contact telling us who our new point of contact would be. After this it was a shambles. Emails and calls not returned. Got the impression that they weren’t really interested in our sale, quite a lazy approach. I don’t feel that we received a professional service compared to other estate agents we have used. We even considered pulling the sale and re advertising with a different estate agent. All sorted now but I personally wouldn’t deal with this company again in the future.

Mark · 5 May 2023

★★★★★ 5/5

Google

Great communication skills and customer service. We have been desperately looking for a house for our family for over 9 months with a lot of disappointment but Miller Countrywide went above and beyond all needs for us as tenants and for our new landlord. We have been really overwhelmed by just how amazing Laura Tilston was. Eternally grateful!PositiveResponsiveness, Quality, Professionalism, Value

Stacey · 26 October 2021

★★★★★ 5/5

Google

Ellie was fantastic from the very first phone call right up until completion. The level of service was outstanding. I felt supported throughout. I am convinced that the sale would have fallen through without Ellie's calm and dedicated approach. 100% recommend!

Louisa · 22 April 2025

★★★★★ 5/5

Google

Laura and Alex were brilliant in helping me rent out a property. Making sure i had all the information needed to make it a quick and easy process. I can highly recommend them from a landlords perspective . Thank you again

Westcornwall · 26 October 2023

★★★★★ 5/5

Google

I had the great pleasure of Courtney George being my agent. Courtney was a very happy professional that made me very relaxed when going through a stressful time in my life. She made everything as easy as possible for me. She kept me informed from start to finish, for that I'm very grateful. So Courtney George thank you so much for what you have done for me.10/10. X

Edward · 27 October 2019

★★★★★ 1/5

Trustpilot

Would not recommend this company if…

Would not recommend this company if your life depended on it a long time ago when I was a single parent and a student they took six months rent off me upfront. What was intended on my part to be a long term Let, it was kind of my own naivety as when I viewed the house there was a for sale sign and the letting agent told me and my mum that for sale sign was for the next-door house as these were Terrace houses anyway I moved into this house and four months and I got a call to my personal number just some random people that was wanting to view the house for sale. That’s how I found out the house was for sale. Avoid I’m now in my council house and have been here a long time but avoid this agency. Gutted. I went from one cowboy independent landlord to this cowboy agency. Ps I should have wrote this review a long time ago with being single parent and disabilities as well as you know trying to function in my life makes it difficult but I have not forgot

Ms · 31 July 2025

★★★★★ 1/5

Trustpilot

Awful Estate Agents

Awful Estate Agents. Dont recommend them at all. I sent numerous online requests about a property to let, I phoned and left voicemail and couple more emails and nothing!! Dont bother wasting your time!

Melanie · 12 August 2026

★★★★★ 5/5

Google

The service was very good and Kenan was very responsive and supportive guiding me through the process.

Daniela · 8 November 2025

★★★★★ 5/5

Google

Wonderful personal service from Ellie and the team throughout the process and even after completion! Highly recommended

Niky · 10 October 2024

★★★★★ 5/5

Google

Very pleased with my letting experience. Courtney and her team really listened to my needs and desires to help me find a lovely flat. They not only were brilliant during my search, but have also been helpful since my move in. I appreciated that they do not forget clients once they sign a contract. Thank you for everything!

Stefanie · 26 October 2020

★★★★★ 5/5

Google

We couldn't be more delighted with the service we got from Ellie and the team at Miller. Ellie kept us well informed and positive during a long and sometimes frustrating house purchase and sale. We'd have no hesitation in using them again and would recommend them without reservation. Amanda and Andrew Segal.PositiveResponsiveness, Professionalism

Amanda · 26 October 2021

★★★★★ 5/5

Google

Alex was very professional in our first home check, he was very helpful with some of the issues in house and offered advice with new heating schemes. Thank you! Great service as always.

Shannon · 26 October 2023

★★★★★ 5/5

Google

5 Stars are not enough. Ellie and the team were amazing, persistent, professional. Our sale had a few twists and turns (not the teams fault!), but they kept going, chasing everyone in the chain until the job was done. Can't recommend them highly enough.

Phil · 26 October 2022

★★★★★ 5/5

Google

Just about to complete on a gorgeous place in Newlyn. I have spent some months looking at various properties, and on occasion it was Rebecca Williams who did the viewing. She soon realised what sort of place I was interested in and what would suit me. Months later Rebecca contacted me to ask about my position, as there was a potential place about to come available due to a ‘fall through’. I had viewed previously and loved it, so jumped at the chance. I am now about to complete….. what can I say other than if you are looking to move, whether buy or sell, got to Miller Countrywide and ask for Rebecca. An amazing estate agent, and I can definitely say was the prime factor in getting me my dream place. Superb Alan

Alan · 26 October 2023

★★★★★ 5/5

Google

I first met Laura in July 2022 when I visited the office following a recommendation from a close friend who also rents out a property through Miller Countrywide. I wasn’t yet ready to put my apartment on the market, but Laura gave me a lot of information to take away with me. When I was ready to look for a tenant, I went back to see Laura, and the ball started rolling. I also met Alex during my dealings with the company, who has been very helpful throughout. Laura and Alex have led me through the ins and outs of a first time rental and have been very helpful indeed. Of course there were lessons to learn, but now everything is crystal clear, and thanks to these two professionals, my tenant will be moving in very soon. Thanks to them both..

Maxine · 10 October 2023

★★★★★ 1/5

Trustpilot

Unreliable, untrustworthy and probably unlawful

We approached Miller Countrywide in Truro to view a property.As expected they asked for our buying position before arranging a viewing, but then shockingly expected us to send all our financial information to them by email before they would allow a viewing to take place. That is just to to view a property, not make an offer, and an expectation that we would send bank statements to them by unsecured email.I refused and noted I considered their information collection to excessive and therefore probably unlawful under GDPR. The person I was talking to stated that this was their Covid policy and that she would get her office manager to call me back on Monday.1 month later we have still not been contacted by them.So as a buyer if you wish to use a company that will demand excessive information from you and expect you to risk your information being used fraud just to view a property, use Miller Countrywide.As a seller, if you are happy to have your property excluded from viewing by a cash buyer due to your agent probably acting unlawfully, use Miller Countrywide.For me, I will never use a company that not only wishes me to place my banking details at risk for no valid reason, but in response to a promise to call me on Monday to justify their actions still has not contacted me a month later.

Jason · 2 March 2022

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service Lost all the keys to property. Set up a utility service without permission or paperwork leaving me a bill of £500 even though property was vacant for a year. Customers service not helpful. I would strongly advise against using this company whether it be for rental or sales.

Karen · 30 January 2026

★★★★★ 5/5

Google

Outstanding service. Make you feel very welcome, supportive and they're very understanding. Highly recommend and would no doubt use again (if we ever leave our current household, big if).

Harrison · 10 October 2025

★★★★★ 5/5

Google

Alex has been the best, so accommodating trying to sort things around my odd working hours but also helping me to get things sorted quickly,, much appreciated x

Claire · 26 October 2023

★★★★★ 5/5

Google

Alex and Laura were amazing with the rental of our new property in Cornwall. I would highly recommend there services and the agency. Very professional and knowledgeable

Carlie · 26 October 2023

★★★★★ 1/5

Trustpilot

Sleazy, Tacky Tactics

I have received several mailshots from this estate agent. All are unsolicited. In order to stop these unwelcome mailings I have to contact a third party- editmy info- and give my full details, including my email address. No doubt this will then lead to more unwanted rubbish. I appreciate that Miller has many poor reviews and no doubt is trying to increase business, this is not the way to achieve this! Should I wish to move house in the future they can be sure that I would not consider using them.

Lily · 25 January 2025

★★★★★ 1/5

Trustpilot

Recently rented a property from the…

Recently rented a property from the Truro Office for 18 months, never had a property inspection or visit, huge amount of maintenance issues but the out of hours contact system is dysfunctional and not fit for purpose. Telephones rarely answered and gets diverted to other branches often told they are on the phone when actually the person you may need to speak to is not working on the day. Property owner makes false allegations of damages and staff dealing with the matter were unhelpful, rude and abrupt - clearly having the Landlords side who is their customer. Worse agent I have ever used.

Martin · 15 January 2025

★★★★★ 5/5

Google

I have been really impressed with the service Miller Penzance has provided. I was particularly impressed with Kenan and his approach. He’s very straightforward, helpful and proactive, as well as friendly and knowledgeable. He is a real credit to Miller! Thank you to all the team with your help with my property search.

Claire · 10 October 2024

★★★★★ 5/5

Google

Victoria Beresford was really thorough and professional. She was very knowledgeable about the area and was very easy to deal with and talk to. Victoria and her company gave us a brilliant service from start to finish. I would happily recommend her to anyone wishing to sell their property.

Sian · 27 October 2019