Trusted Agent profile · Penicuik
★★★★★
1,807 reviews across 2 platforms
Mauricewood Road, Penicuik, EH26 0FS
Part of Avant Homes Scotland East, see every office.
Avant Homes Scotland East's office in Penicuik, at Mauricewood Road, is rated 3.7 out of 5 across 1,807 reviews on two platforms, including 4 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Avant Homes Scotland East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Penicuik.
Every review we hold for the Penicuik office, from every platform, shown as written. First names only.
5/5
TrustpilotProblems solved
Having had to contact Customer Services at Avant several times, my problems have always been handled by Laura who is very professional and courteous and has always arranged for everything to be sorted out for me as soon as possible.
4/5
TrustpilotThe information about the house was…informative
The information about the house was informativeUnfortunately the house we wished to see is not available to see yet;
5/5
TrustpilotExceptional quality homes with great designs
Exceptional quality homes with great designs, unlike those boring and predictable house designs from other builders. To cap it all, I've had excellent customer services from Georgia and Co. Great work mates
1/5
TrustpilotCancelled appointment by phone two days…
Cancelled appointment by phone two days before viewing On viewing day I had a call to ask where I was!Communication poor within the company perhaps?
5/5
TrustpilotThe show room assistant was excellent
The show room assistant was excellent. Explained everything I needed to know. She was full of knowledge on the property we were interested in. Credit to the company
5/5
TrustpilotDavy Pearson - excellent
Davy came round to sort an issue in the kitchen. Very friendly and completed the job to a high standard.
5/5
TrustpilotLewis has been a great help with…
Lewis from Greenlock place development has been a great help with explaining everything we needed to know. Always kept us informed and giving us the right information.
4/5
TrustpilotHelpful and professional.
Helpful and professional.I was promised an email with the brochure which, disappointingly, this hasn't been sent to me.
5/5
TrustpilotOur sales advisor has worked closely with us
Our sales advisor has worked closely with us, assisting in arranging the marketing of our house and reserving our new home. She has kept informed on the build process and helped minimise impact on us due to changes.
5/5
TrustpilotAbsolutely amazing
Absolutely amazing. Sadly I forget the name of the saleswoman who showed me around the development in Barton Seagrave but she was nothing short of amazing. I’m certainly considering purchasing with Avant in the next couple of months.
1/5
TrustpilotAbsolutely disgusting customer service
Absolutely disgusting customer service! I have tried to make an appointment to view a property at the ten locks site Market Harborough, Leicestershire. I have called the site office and spoke to an agent twice and was told I’d be called back but nothing. I’ve sent numerous emails, with no reply what so ever. Absolutely disgusting customer service!
5/5
TrustpilotBella@Bradley point was a real pleasure…
Bella@Bradley point was a real pleasure to deal with. So patient and understanding. I would recommend her personally
5/5
TrustpilotAmazing welcome and really went beyond…
Amazing welcome and really went beyond what I’ve would expected when just turning up to ask about the houses on sale. Thank you much appreciated. Gini
5/5
TrustpilotA great company to transact with
A great company to transact with. Our sales advisor (Louise)was really deligent. We got our first home with Avant and it really a stress-free process for us.
1/5
TrustpilotStay away from this company
Stay away from this company, worst builder I have had the displeasure of purchasing off. No issue with give you a second rate house and never hearing from them again
1/5
TrustpilotGood until they got our money
Excellent experience until sale had gone through then abysmal afterward. They forgot to put a drain in near our property so every time it rains heavily we get massive flooding inside the garage. Have reported it several times and I just get fobbed off time after time.
5/5
TrustpilotWe had a really positive experience…
We had a really positive experience buying our home. We were offered easy mover which saved us all the usual costs associated with selling. The sales team were very honest with us about spec changes and realistic about move-in dates. Appreciated their advice and guidance along the way…
5/5
TrustpilotGreat meet and greet...open
Great meet and greet...open, honest and professional with great knowledge..thank you
1/5
Trustpilotstay well clear from these cowboys…
stay well clear from these cowboys build quality is awful and customer services even worse we have been lucky enough to manage to cancel our property at Carlton In Lindrick as we have been tipped off by the residents about the endless problems
5/5
TrustpilotGreat Service
Great service by Carla at Trinity Fields, Retford. She has been absolutely amazing with us. We’ve not been the easiest customers, however Carla has gone above and beyond to ensure we find the right home. Would thoroughly recommend buying a house here.
5/5
TrustpilotEarls Park estate at Chesterfield
We went to the Earls Park estate at chesterfield and met James the sale person. He was extremely helpful and guided us through the process of buying the house.
5/5
TrustpilotLaura - best technician ever!!
Berry Hill MansfieldLaura is the most amazing, knowledgeable, capable technician. Over the last year she has come to us a fair few times - always cheerful, helpful, nothing too much trouble!We think she is your company's greatest asset!
1/5
TrustpilotAvoid
Avoid. Aftersales is nonexistent…
5/5
TrustpilotGreat customer service
Laura Channer, at Avant Customer Services in Wakefield, has been extremely helpful and professional when dealing with all our snagging issues. She has dealt with all issues promptly and it has been a pleasure dealing with her.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Avant Homes Scotland East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Penicuik.
