5/5
TrustpilotGreat service throughout
Great service throughout, special thanks to Clare for all her help. We love our house.
Trusted Agent profile · Penicuik
Avant Homes Scotland East Penicuik reviews
★★★★★
1,807 reviews across 2 platforms
Mauricewood Road, Penicuik, EH26 0FS
Part of Avant Homes Scotland East, see every office.
Avant Homes Scotland East's office in Penicuik, at Mauricewood Road, is rated 3.7 out of 5 across 1,807 reviews on two platforms, including 4 Google reviews rated 4.0.
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Reviews
Every review we hold for the Penicuik office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat customer experience
We’re really impressed by the 2 ladies who showed us round the 3 houses, no pressure sell and a very clear explanation of the next steps! Im very interested now in potentially buying a property.
1/5
TrustpilotThey Just ignore you completely
They Just ignore you completely! After a year in our home, we still have outstanding snags. Major snags, structural snags! I emailed the group operating officer Scott Varley, who I can only assume has had the same incompetency training as more junior members of the Avant team! I warn you, at your peril, buy an avant home! You will regret it!
5/5
Trustpilotfantastic customer service
Just wanted to share a fantastic experience of customer service on the peerfields development We have just had our front door frame replaced over 2 days and I must say that the service from Ian the technician was professional to say the least. Face mask worn throughout the 2 days, polite, informative and excellent workmanship, the area really does look better than new
5/5
TrustpilotWe had an appointment with the sales…
We had an appointment with the sales person to discuss about 3 and 4 bedroom house. He was great and kindly explained to my family about the development and property. His instructions was clear and our questions were answered as we expected. Thank you so much
5/5
Trustpilotsuch high quality stylish home at such…
such high quality stylish home at such great affordable prices. I reserved my property on 10 March and completed on 16th May 2024. Smooth process
1/5
TrustpilotGreat house but shocking customer service
Great house! But Avant Homes are painfully slow at getting snags fixed. My central heating system is still wired incorrectly (upstairs thermostats control downstairs rads for example) and I’ve been in the house over 9 months. No where near as good as other house builders for customer service.
4/5
Trustpilotit was fine
the entire house buying process went smoothly without any major problems. Our questions were always eagerly and comprehensively answered and we were kept informed about the progress of the house construction. After moving into a new house, there are things to improve, but we still wait 3 weeks for someone to fix it. Overall we are satisfied and we can recommend. Avant homes
1/5
TrustpilotIv been In my home 4 years now
Iv been In my home 4 years now, I’m still waiting for my bathroom to be repaired from 3 years ago! 4 years and still no tarmac on the roads. The list of troubles Iv had are endless. If I could go back I’d have never bought from avant. Absolute cowboys.
5/5
TrustpilotI love my new house
I love my new house. Avant have been brilliant at fixing any small problems that I have had with the house. The site manager Ian and sales advisor Jenny are amazing at helping you.
Agent replied · 10 June 2024
Thank you so much for your review Amy.Ian and Jenny will be delighted to read your comments - it will mean the world to them!Really glad to hear that you love your new home......please keep in touch if there is anything else we can do for you.Best wishesAvant Homes
1/5
TrustpilotTerrible company
Terrible company. There should be regulator to properly deal with companies like this. site in newcraighall completed 2+ years ago and have left place like a building site. Disgrace
5/5
TrustpilotThe officer that attended to us was…
The officer that attended to us was very professional and answered all our questions respectfully.The properties viewed were of modern design and pricing is very competitive.
5/5
TrustpilotGreat experience
We had our meeting to pick our options for our house in Bishops Quarter with Sarah and I couldn’t fault our experience. She was so lovely and helpful and advised us where needed.
2/5
TrustpilotVery poor communication
Very poor communication from them - tried to contact multiple times about a development in Seaburn - lacking any detail / left various messages without follow up - don’t bother!
Agent replied · 10 June 2024
Good afternoon Mr LynchSincere apologies that we have not responded to your enquiry.Please can you email us your contact details to support@avanthomes.co.uk and we will ensure you are contacted immediately.Many thanksAvant Homes
4/5
TrustpilotAvant Homes @ Mickleover
Avant Homes @ MickleoverI have had a lovely experience with the sales staff at Avant Homes, Patricia, Julie and Claire and cannot thank them enough. They have been very helpful and patient with all my questions, changes and choices and they have provided a great customer sales experience. I look forward to finalising the details of my sale and seeing the final house.
5/5
TrustpilotGreat service from Lewis at Bishops…
Great service from Lewis at Bishops Quarter, he was really knowledgeable and helpful. Would recommend Avant Homes based on my experience with him.
5/5
TrustpilotCausey Heights Review
Excellent service from the start from sales advisors Victoria and Susan. Followed up by brilliant customer care and quality from Stevie and site manager James. 5 star class from the start to the end
Agent replied · 10 June 2024
Thank you for taking the time to leave a review Stuart. It's fantastic to hear you have enjoyed your experience with us and received great customer service , we will be sure to pass on your lovely feedback to the team. Wishing you all the best in your new home.Best Wishes,Avant Homes
1/5
TrustpilotBe careful…
Experience with Avant homes has been terrible since the moment after reservation where before they were brilliant. We’ve had very snotty phone calls and emails from them about us and our solicitors despite the fact that all of the hold ups are on their end.
1/5
TrustpilotI haven’t seen such a liar company
I haven’t seen such a liar company, i have paid £5500 for moduleo flooring and ended up with thin layer of rubber, found it after 2 years and they said they don’t cover anymore.
5/5
TrustpilotEasy to book appointment and no hard…
Easy to book appointment and no hard sale fro. Any member of the teamAngela the sales rep was lovely friendly and very easy to talk to.Very good experience and we have a lot to think about.
5/5
TrustpilotWonderful location & friendly sales adviser.
I felt very welcome and Georgia the sales adviser was really lovely. The houses and location are very nice. The site is down a leafy lane and feels welcoming and picturesque.
5/5
TrustpilotFantastic customer service
From start to finish the team have been great and have collaborated with me. They have ensured I was satisfied with the house and any queries or question they were willing to help. Really pleased with the house lived up-to everything that was sold to me at the time of reservation.
1/5
TrustpilotTerrible customer service and attitude…
Terrible customer service and attitude post-sale! They just want a sale then you are left with no communication - still waiting for a completion date 6 months after signing the paperwork.
Agent replied · 10 June 2024
Thank you for your reviewWe are sorry to hear that the communication regarding your new home has not been up to the required standards.Please can you update your review with the name of the development and plot number so we can look into this and get back to you?Many thanksAvant Homes
1/5
TrustpilotGot keys for our Avant home 22nd…
Got keys for our Avant home 22nd December. If it wasn't for my step brother checking the wiring my spouse wouldn't be here now after he was supposed 2 move a plug socket! All the fuses have been labled up wrong, still no one round to correct it!!!!
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Tell us what you need and we'll put you in touch. Avant Homes Scotland East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Penicuik.
