Trusted Agent profile · Penarth
★★★★★
180 reviews across 2 platforms
6 Andrews Buildings, Stanwell Road, Penarth, CF64 2AA
Allen and Harris's office in Penarth, at 6 Andrews Buildings, is rated 4.7 out of 5 across 180 reviews on two platforms, including 179 Google reviews rated 4.7.
Every review we hold for the Penarth office, from every platform, shown as written. First names only.
5/5
GoogleA very big thanks to Jean and Jessica, they sold my property where other agents simply failed, they are consummate professionals, do what they say, highly organised and get results, I would not use anyone else, if you are looking for an estate agent that delivers give Jean and his team a call, they actually care about what they do.PositiveProfessionalism
5/5
GoogleA very big thanks to Jean and Jessica, they sold my property where other agents simply failed, they are consummate professionals, do what they say, highly organised and get results, I would not use anyone else, if you are looking for an estate agent that delivers give Jean and his team a call, they actually care about what they do.PositiveProfessionalism
5/5
GoogleFrom first point of contact to hand over, professional, fast, efficient and friendly staff especially Katie Duke who dealt with my process of renting a property, a great asset to the allen and harris team who in my own opinion are the …
5/5
GoogleMillie was very supportive and informative throughout the letting process. She answered any questions in a timely manner. I would recommend this agency for their professionalism as well as being very friendly, in what can be a very daunting situation.
5/5
GoogleOur thanks to Katie for all her hard work and doing a great job finding and securing tenants so quickly for our apartment! We highly recommend her professionalism and proactive approach! Thanks for your support, Katie, Simon and Claire.
5/5
GoogleMark Hinton provided a very professional service and made the process very smooth. Mark did a fantastic job and resolved the issue timely.
Many thanks for your outstanding 5* review and your generous comments Dawei. Best wishes, Lucy, Customer Relations.
5/5
GoogleMillie and Katie were extremely helpful throughout our whole experience, from initially helping us view the property to giving us the keys yesterday. Their professionalism and response times really helped take away any stress from the move. Couldn’t recommend more ! Thank you !
5/5
GoogleWe have been very pleased with Lauren from the Penarth office who has dealt with our Rental property easily and got a tenant within two weeks at our original terms.
Thank you for your terrific 5* review John. Best wishes, Lucy, Customer Relations.
5/5
GoogleKatie has been absolutely outstanding. Always available, and responding to my queries at weekends and out of hours. Great process, kept informed throughout, and always returned calls when needed. Keep up the good work!
5/5
GoogleVery professional company, and in particular during these difficult times with COVID-19 going on. In particular, we would like to thank Lisa Snooks and team for their outstanding work in finding suitable tenants so quickly, and concluding the paperwork so efficiently. Kind Regards Phil PearcePositiveResponsiveness, Quality, Professionalism
5/5
GoogleI am just able to give only 5 stars. Would love to give more stars to the fantastic work Katie and Lauren from the Allen and Harris Estate Agents, Penarth branch have done for us with our house move . Having had a bitter experience with two other letting agents initially we were sceptical, however Katie helped with us by providing updates on the property and also kept us posted on the progress. On the other hand Lauren at the branch answered to every call I made which I have not experienced with any other letting agents, because I will be offered call back where they don't get back to us. But Lauren answered all call and called me back as promised for any updates. Excellent example for customer service! I wish them both all the best for their future endeavours. I would recommend Allen Harris, Penarth Branch without doubt
5/5
GoogleCommunication is smooth and easy, and they are always quick to respond to our emails. Their professionalism makes the process stress-free.
Thank you so much for your wonderful 5* review Faranak! We're delighted to hear that our smooth communication and professionalism have made the process stress-free for you. Best regards, Lucy, Customer Relations Team
5/5
GoogleExtremely professional service from start to finish. Both Millie and Lisa were at hand with ever question I had which is appreciated as I am new to renting. Very friendly and very safe. Easy process from start to finish. Thank you ladies, you both are amazing.PositiveProfessionalism
5/5
GoogleCommunication is smooth and easy, and they are always quick to respond to our emails. Their professionalism makes the process stress-free.
Thank you so much for your wonderful 5* review Faranak! We're delighted to hear that our smooth communication and professionalism have made the process stress-free for you. Best regards, Lucy, Customer Relations Team
5/5
GoogleMillie and Lisa were both fantastic in what can be a stressful and daunting experience. Couldn't recommend them both any highly! Brilliant assets to the Allen & Harris company and I wouldn't hesitate to contact them again for my future rental or sale needs.PositiveResponsiveness, Professionalism
5/5
GoogleMillie and Lisa were amazing, they helped me and my daughters with acquiring our new home, they explained everything in detail and always kept us informed of every detail. Totally amazing and would highly recommend them to get you a home. Thank you so much xxx
5/5
GoogleLisa and her team have been superb in dealing with a recent let on my behalf. I have been a professional landlord for 20 years. The service I have received has been exceptional. I highly recommend Lisa and her team.PositiveProfessionalism
1/5
GoogleI am extremely disappointed at the level of professional incompetence and callous disregard I have experienced at the hands of the team at Allen and Harris Penarth. The property I agreed to lease was in terrible condition when I arrived. I was told by Lisa Snooks the property was to be cleaned before move in date but this was not the case. The refrigerator and freezer were mouldy. The oven and extractor are inoperable and damaged. The heating units also inoperable and damaged. The foul smell emanating from the defunct dishwasher. The list goes on and on. But instead of helping the team at Allen and Harris Penarth are attempting to gaslight me into believing things are not that bad when these issues represent a clear breach of schedule 3 article 3.1 of the agreement. I would definitely not recommend Allen and Harris or the team members Lisa Snooks, Katie Duke and Millie Twyman as they all have displayed a total lack of professional competence. I now have to proceed with legal action against sequence U.K. due to the intransigence of these individuals.
5/5
GoogleLisa was very helpful with our tenant application - going above and beyond to assist with us getting a successfully approved application. Communication has been first class also during the process.
5/5
GoogleRecently dealt with Lisa Snooks at Allen and Harris Penarth, what a fabulous service we had, nothing was too much trouble and her work ethic was great, always available on the phone or email. I will recommend her to anyone looking for her services.
5/5
GoogleMillie was awesome, we were really happy with the prompt responses from everyone we interfaced at Allen & Harris. I'll definitely recommend!
5/5
GoogleFantastic service from Katie and Lauren! Would 100% recommend the Lettings team from Allen and Harris Penarth. Thanks for all your help.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleHoward was excellent to deal with regarding a rental issue. Excellent contact throughout and cannot recommend him enough/ Allen Harris enough.
5/5
GoogleLisa and Millie rented an apartment out for me in July this year. They managed to rent it out within 24hrs of it being on Rightmove. I found them both really professional, super responsive on emails and really helpful every step of the way. I would use again and would recommend. Used again in 2022 when tenants moved out and I received a great service again. Thanks!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Allen and Harris's Penarth office has 180 reviews across two platforms: 179 on Google, 1 on Facebook.
Allen and Harris Penarth is rated 4.7 out of 5 across all 180 reviews, and 4.7 out of 5 on Google from 179 reviews.
Allen and Harris Penarth, 6 Andrews Buildings, Stanwell Road, Penarth, CF64 2AA.
