Trusted Agent profile · Penarth
★★★★★
180 reviews across 2 platforms
6 Andrews Buildings, Stanwell Road, Penarth, CF64 2AA
Allen and Harris's office in Penarth, at 6 Andrews Buildings, is rated 4.7 out of 5 across 180 reviews on two platforms, including 179 Google reviews rated 4.7.
Every review we hold for the Penarth office, from every platform, shown as written. First names only.
5/5
GoogleJoe, Rob, Nicola have been nothing less than brilliant to work with, big thank you! Beth
Thank you so much for the amazing feedback, Beth! We are thrilled to hear that our team of Joe, Rob, and Nicola have been nothing but brilliant in working with you. We will continue to provide excellent service and support. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe decision to let a cherished family home was not an easy one for us. We had no experience of what was involved. From the moment we met Lisa we felt reassured. Her knowledge and expertise were immediately apparent and we soon felt confident enough to let her manage the letting of the property. During the whole onboarding process, Lisa and her team have been very responsive and understanding, and have made good on their promise of quickly finding a tenant by having a family ready to move in before we had even finished some minor decorating! I wouldn't hesitate to recommend Lisa and the team at Allen & Harris to anyone considering letting a property.PositiveResponsiveness, Professionalism
5/5
GoogleI am really pleased with the level of service provided from both Katie and Lauren in the Lettings team. They listened to my requirements and Lauren quickly let my property with professional tenants. Kept me informed throughout the whole process and I would highly recommend them. Thank you Katie and Lauren.
5/5
GoogleAron assisted myself to find a property suitable for myself to move into. He went above and beyond with everything and I highly appreciate it.
"Thank you for your kind words! We are thrilled to hear that Aron provided exceptional service and helped you find the perfect property. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCannot speak highly enough of the service offered by Lisa. Having had the purchase of a house fall through at the last stages, we found ourselves on the verge of being homeless, in the midst of lock down! Within 48 hours of identifying a rental property, we were signing off the final forms and booking a removal firm. This is in no small part due to the service Lisa provided, she recognised the circumstances we found ourselves in and the stress it was beginning to cause and got to work quickly and efficiently. Throughout the process she was helpful, rapid in her responses and clear in her instructions and advice. In doing so, she didn't just help us find somewhere to live but also turned one of the most stressful periods in our lives into what now seems like a minor obstacle we needed to negotiate. We will be forever grateful. Thank you so much Lisa!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat service again from Lisa and Millie in finding new tenants at the property. Extremely efficient and professional. Recommend them to any other landlord. This is the second time in a year that we have used Allen and Harris to find tenants for one of our properties. Lisa and Millie went about the search professionally and efficiently and there was never a doubt that tenants would be found. The whole process from start to finish was expertly dealt with, even with the difficulties of Covid lockdown ending. Thank you, will definitely use Allen and Harris again and would definitely recommend to any landlord. Excellent rental service from Lisa and Millie. Literally from them advertising the property to finding a new tenant took just one week. Would definitely recommend to any landlord and would use again. Thanks.
5/5
GoogleHaving been searching for a new rental property for over 2 years we had just about given up on the prospect of finding somewhere that will meet our needs. Fortunately, a property we fell in love with became re-available after we'd missed the opportunity. We were thrilled to hear from Lisa a short while later to let us know that we are the next in line. To tell a long story short, we jumped at the opportunity! I have genuinely never heard of this before and feel that this mindfulness, along with Lisa and Millie being in touch every step of the way has made us want to continue using Allen & Harris if we ever need to again in future. Lisa in particular is professional in a way that is completely personal and friendly which has added to the positive experience my family and I have experienced. She even arranged for some short notice tweaks. What a star! She genuinely gives the impression that nothing is too much trouble. She has been prompt, informative and direct in answering any queries. We are now good to go and are looking forward to our move-in date! Thanks again Lisa and the team :)PositiveResponsiveness, Professionalism
5/5
GoogleVery helpful advice and excellent service provided by Aron and Paris. Would not hesitate to recommend. You'll be well looked after!
Thank you for your kind words! We strive to provide exceptional service and it's great to hear that Aron and Paris were able to assist you. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI've had the pleasure of using Lisa at Allen & Harris Lettings several times over the past 12 months. She has always been courteous and professional and has always gone over and above for me as a landlord. I would not hesitate in recommending Lisa or her branch at Allen & Harris, a well worth five star review. An important thing to me is prompt communication, and this has always been delivered. My matters were always attended to with great efficiency. Manks thanks to Lisa and her team.
5/5
GoogleLisa has been fantastic in helping us find and secure the perfect property for our Mum. Totally went out of her way to assist and is by far the best agent I have ever used (and I've used many!) Her positive and hard working ethic and attitude is truly refreshing and its great to see that the rest of the staff follow her first class lead. Millie has also been outstanding. Would absolutely highly recommend Lisa and the branch!
1/5
Facebook3 years ago, after selling our home quicker than expected in Penarth we were looking fr a new home. We spotted 2 that Allen Harris had in the window and as the shop was shut we called, left 3 messages with no response (apparently their answer phone was not working, even though you could leave a message). Eventually we called into the shop and picked up the details. 3 days later still no word on when we could see the properties so I went back into the shop to arrange a viewing. Fast forward 3 years and we are looking for a rental property. 4 messages left .... no response. I popped in today be told their answer phone isn't working. The young lady on the rental desk could barely lift her head up to acknowledge me. Sorry but I would not recommend Allen Harris and would avoid using them at all cost's.
Good afternoon Gillian, Please accept our apologies for the poor service you have received from the office thus far. It is always very disappointing to read feedback such as this and we appreciate your feedback. The sales office is now under new management as of 1st January 2023 and our new Senior Manager, Robert Weare who has over 27 years experience and I am sure will have already addressed the issues you note. We can also confirm that the answerphone system has been updated and is working correctly and all messages will be returned. Again, we apologize for the service you have received and trust that any service you receive going forward will be at the level we expect.
5/5
GoogleLisa has been absolutely amazing - it's taken less than a week from seeing the property online to getting the tenancy agreement signed and everything sorted! She was such a pleasure to deal with - super responsive, nothing was too much hassle, and kept me updated all along the way. I feel really assured that the tenancy is going to be smooth running. Thanks so much!PositiveResponsiveness, Professionalism
5/5
GoogleKatie has been amazing throughout the process of renting out a house for us. Communication has been second to none. Tenants found almost immediately, throughly checked and moved in just as quickly! Also on hand with good advice regarding future properties. Wouldn't hesitate to use again and will be in the very near future! Thanks again Will.
5/5
GoogleElla has been amazing throughout my whole property buying process. I am a first time buyer so I am not educated in the process of buying a property and what is required. Ella has helped chase solicitors (when I am unable to get hold of them), keep me up-to-date with the latest information and is very knowledgeable - I couldn't of done this without her!
5/5
GoogleLisa Snooks at the Penarth Branch has been amazing at helping myself secure a good tenant. She has gone above and beyond what was expected even meeting a prospective tenant in her own time to show her around my apartment. Finding a new tenant can be a stressful time but she has taken the burden out of this keeping me continually updated by phone and email throughout the whole process. Big thank you to Lisa.
5/5
GoogleOur experience of dealing with Allen & Harris has been brilliant from start to finish! Katie and her team supported us over a number of application hurdles and kept us updated throughout. We would definitely recommend using the services of Allen & Harris and with Katie on-board you cannot go far wrong! Thank you!
5/5
GoogleMillie and Katie were extremely helpful throughout the whole process. Even when the first landlord pulled the house just before our move in date, they were great and found us another house within a few days. They are both really friendly and helpful. I’d recommend Allen and Harris to anyone moving to this area.
5/5
Google5* for Allen and Harris Penarth I must have been the most annoying client they had ever had constantly ringing about a house that I desperately wanted. They where proffesional & answered all of my questions. Highly reccomend. Thank you so much 🙌 …
Hello Aaisha, thank you for your terrific 5* review and recommendation! We're delighted to hear that our team could assist you and answer all your questions. Best wishes, Lucy, Customer Relations.
5/5
GoogleI feel Ella was an absolute lifeline in my purchase, as solicitors seemed to struggle to communicate with each other. I think if it wasn't for Ella, my daughter and I would still live in rented accommodation. No question was to big or to little. Exceptional communicator. So supportive and positive, Ella really saw us through this challenging time. A huge thank you!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleAbsolute rubbish. Advisor does not know the responsibilities of a trustee. Gave wrong advice and consequently caused family upset .
We are sorry to hear about your negative experience. Our team strives to provide accurate and caring guidance, and we apologise for any distress caused. Please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Maggie, Customer Relations.
5/5
GoogleOur experience in purchasing a property from Allen and Harris was flawless. Janeal went above and beyond for us and was fantastic in keeping us updated. Excellent communication from start to finish. Cannot recommend the Penarth branch enough. Thank you so much for helping us find our perfect home.
5/5
GoogleWe have just rented a property through Allen and Harris and I cannot recommend this estate agents enough! Millie and the team were so helpful, they responded to every email very quickly. Everything was so straightforward and simple with them and I would definitely recommend. Very pleased and so happy in our new home. Thank you all.
5/5
GoogleMy partner and I are renting a property through Allen and Harris Penarth branch. The customer service we have received has been exceptional. Millie in particular went above and beyond to help us with our house move. Lisa was also a lovely person to talk to over the phone. Thank you so much. We will definitely consider A&H for future rentals/buying.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAllen & Harris were great for us. Lisa Snooks was our Estate Agent, and the journey was great, especially being mine and my partners first time renting; the service was absolutely seamless, start to finish to finish! Couldn’t recommend Allen & Harris enough, and Lisa is brilliant, the right balance of personable and professional!PositiveResponsiveness, Quality, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Allen and Harris's Penarth office has 180 reviews across two platforms: 179 on Google, 1 on Facebook.
Allen and Harris Penarth is rated 4.7 out of 5 across all 180 reviews, and 4.7 out of 5 on Google from 179 reviews.
Allen and Harris Penarth, 6 Andrews Buildings, Stanwell Road, Penarth, CF64 2AA.
