Every review we hold for the Park Gate office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookThank you to Phil, Luke, Peter and the rest of the SBK team for all your help in finding our first home. From start to finish they were all brilliant and kept us fully informed throughout the whole process, they provided a great service! We would highly recommend SBK!
Lucy · 12 July 2019
Agent replied · 23 February 2025
Hi Lucy, we hope you're all settled and thank you very much for your positive review. :)
★★★★★ 5/5
FacebookI cannot recommend Phil and the team at SBK highly enough. From valuation, to show rounds, to helping chase up solicitors, these guys are phenomenal at their jobs and made the whole process so easy. Thank you all so much.
Sophie · 20 August 2021
Agent replied · 23 February 2025
Thank you so much Sophie! All the best to you all in your lovely new home!
★★★★★ 5/5
GoogleStandout excellent service from start to finish from Phil and Peter for both the sale of our property and supporting our buyers purchase during a demanding lockdown period. Communication was regular, valuation was honest with no inflated ‘win the client’ sales pitch and both Phil and Peter always went the extra yard to inform of any progress and make themselves available for our questions. Having used 4 other estate agents through our move/s SBK stood out as the true professionals. Highly recommended.PositiveProfessionalism
Richard · 25 August 2022
Agent replied · 31 May 2023
Thank you Richard! Your comments are so great to read and we are thrilled that you were happy with our service. We wish you all the best in your lovely new home. Kind regards, Phil
★★★★★ 5/5
GoogleWe’ve now purchased a house and sold a house through SBK and couldn’t recommend them enough.
They are a great team to work with and that is what you need to ensure a smooth, stress-free transition to your new property.
Nothing is too much trouble and every one is hands on and willing to help at every stage. We have 100% confidence in Phil and the team having completed two very different transactions now and would always use them in the future.
A few words to sum up the agent and service you’ll receive: genuine, hard-working, personal, organized, experienced, connected and knowledgeable.
Louis · 1 June 2018
★★★★★ 5/5
GoogleI can't recommend SBK enough. A big thank you to Phil and his team for their help and support throughout in selling our home. They provided an excellent service from start to finish and nothing was too much trouble. They were in touch with regular updates and I'd like to personally thank Peter for his calm and professional manner which was very reassuring when a couple of issues came up on our buyers sale. 5 star service!
Karen · 1 June 2019
★★★★★ 5/5
GoogleHaving recently purchased a property through SBK I feel compelled to leave a review about the excellent service we received.
Our experience of estate agents in the past has not been the most positive however, SBK were outstanding. The communication from beginning to end was great, ensuring we always knew exactly what was going on and making what could have been a stressful experience a smooth process.
The staff were very helpful and the thoughtful gifts after we had completed were a really lovely touch. I would not hesitate to recommend SBK to anyone buying or selling.
Rosemarie · 31 May 2022
Agent replied · 31 May 2023
Thank you so much Rosemarie, your comments are greatly appreciated!
★★★★★ 5/5
FacebookPhil and the team from valuation to completion were very professional, managed our expectations and gave us solid advice. Our calls were always returned, our questions answered but above all they were reliable, honest, trustworthy and respectful.
Anthony · 8 February 2021
Agent replied · 23 February 2025
Thank you so much for such a glowing review! I hope you’re both well and settled. Please keep in touch. Regards, Phil 😊
★★★★★ 5/5
GoogleI must confess that when we first put our house on the market I wasn't convinced that any agent was really going to justify the fees that would be paid to them when the property sold based on the work involved on their part. Having worked closely with Phil and Peter through the sales process, as well as onward purchase, I can honestly say that they earned every single penny and then some. These guys are in a different class to any estate agent I've ever dealt with before. They have a first class approach to everything they do, and most important of all you can tell they absolutely love selling houses for their clients. This point alone is why I'd recommend them every time and use them again without even considering any other agent. Not your stereotypical estate agents at all. Thanks again guys! Dean & Ashley.PositiveResponsiveness, Quality, Professionalism, Value
Dean · 25 August 2021
Agent replied · 31 May 2023
Thank you Dean & Ashley. It's so lovely to hear your comments about the team and their efforts. Many thanks for your custom.
★★★★★ 5/5
GoogleI have recently sold my house through some very demanding circumstances (very tight deadlines, sudden changes in the property chain etc.) and I can truly say that , without the professional help, the responsiveness, the creative thinking and the second-to-none communication, the process would have failed and, most probably, the chain would have collapsed.
Phil @ SBK (his knowledge about the market and his local connections/network are excellent, which is paramount in a business like this) and his team did a brilliant job and I recommend their services full-heartedly!PositiveResponsiveness, Quality, Professionalism
Adrian · 25 August 2021
Agent replied · 31 May 2023
Thank you very much for your comments Adrian. I think we were all glad it reached a positive conclusion. All the best for the future.
★★★★★ 5/5
GoogleMy previous experiences with Estate Agents have not been great but Phil, Chelsie, Peter and the whole SBK team were brilliant.
Their key strength is professionalism and communication - keeping us informed all the way.
Once we'd got an offer on our house, in the past our experience was that's when you don't hear anymore from Estate Agents as they consider it job done.
Totally not the case with SBK. From the start to finish of our house sale our customer journey and experience was top notch. We were treated as individuals and were never given the brush off.
So much so that even our buyer commented on how good SBK were at keeping them in the loop too!
Definitely a case of being worth every penny.
I'm also a great believer in supporting local businesses as opposed to large multi national faceless organisations.
I wouldn't hesitate in recommending them - even their For Sale signs are superior to the others in terms of eye catching colours!PositiveResponsiveness, Quality, Professionalism, Value
Tracey · 25 August 2021
Agent replied · 31 May 2023
Hello Tracey,
Thank you so much for this detailed review, all the team really appreciate your comments!
Your feedback is so valuable and it is very reassuring that our efforts don't go unnoticed.
Have a great Christmas & a super 2021.
Regards,
Phil
★★★★★ 5/5
GoogleWe recently used SBK Property Consultants Ltd to sell our house. SBK were incredibly efficient, and the property was sold extremely quickly. The marketing was of a very high quality with carefully framed, professional looking, shots of the house. The whole of the SBK team were a pleasure to deal with, all of them extremely courteous and more than happy to assist in whatever way they could. Their customer service was second to none and a special thank you goes to Phil and Peter who chased tirelessly and assisted us with the sale. We couldn’t fault SBK and are happy to recommend them. We will no doubt use them if we chose to move again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Billy · 25 August 2021
Agent replied · 31 May 2023
Thank you Billy! It was great working with you & we are happy that you were pleased with our service. Good luck in the new home.
★★★★★ 5/5
GoogleThe Team at SBK have been brilliant with our house purchase. Would definitely recommend them.
Iain · 31 August 2025
Agent replied · 29 December 2025
Thanks Iain it was such a pleasure to find you and your family their new home. Our client had lived there for many years and it was a great comfort for her that it went to a nice young family, to make new memories. You were great to work with, always so enthusiastic to get your purchase through. We hope you are all happy there for many years.
★★★★★ 5/5
GoogleLovely people, fantastic service. A big shout out to Phil, Davey & Peter who were very helpful and always there to help.
Paul · 8 December 2022
Agent replied · 6 June 2023
Thank you Paul. It's been great working with you & the family over the years. Thank you for the support.
Kind regards, Phil & all the team.
★★★★★ 5/5
GoogleAlthough we are in the referencing stage for a possible let, Keith the Lettings Manager has just been absolutely amazing. He went above and beyond to get us a fast viewing and explained the procedures thoroughly.
Can’t recommend SBK enough!
Richard · 17 October 2024
Agent replied · 10 November 2024
Thanks for your great review and very kind words. We look forward to looking after you in your new home.
★★★★★ 5/5
FacebookAmazing service from Phil and team at SBK, fantastic help and advice from start to finish. What was proving to be slightly stressful at times, they were always on hand. 😃
Kelly · 20 August 2021
Agent replied · 23 February 2025
Thank you so much Kelly. It was a pleasure helping your family move. ☺️
★★★★★ 1/5
GoogleThe dishonesty and insincerity was very disappointing.
We called on Saturday to inquire about a rental property. We stressed that we are very happy with the property and will take it as soon as the landlord has confirmed the one question we had about the property.
We were told that there are currently no interests which is why we didn’t immediately press for a viewing since we have already decided to take the property. We mentioned multiple times that we are willing to pay upfront of 6-12 months to secure the property.
Your staff took our contact information and informed us that she will contact the landlord as soon as possible. Since we are abroad, we provided our email and she made sure that she will contact us as soon as she got in touch with the landlord.
We did not receive an email on Saturday, Sunday or Monday. We called around noon on Monday to follow up only to find that the house has already been taken.
We were ready sign the contract immediately once we received an answer from the landlord.
When we asked why we never received an email confirmation or updates from the landlord, it turns out our contact information was never registered in the system.
In addition, there was a house viewing on Sunday that we were not informed of when we called on Saturday. We asked when the reservation was made, the staff initially said Saturday then immediately “corrected” herself to Wednesday after we confronted that when we called that day to inquire about any other interests in the house we were told there were none.
We did not receive a sincere apology for the mistake that your company has made. This is unacceptable and we are very disappointed in your service.
Y · 6 June 2021
Agent replied · 6 June 2023
Thank you for your review Yuka, please could you provide some further information in relation to your 1 Star review. We are a little confused and would like to get to the bottom of this. We are not sure what it is in relation to?
★★★★★ 5/5
GoogleWe have just brought a new house through SBK and very happy with the service they provided. We were updated regularly and communication was very good. Phil and Peter were really helpful and friendly.PositiveResponsiveness, Professionalism
Linzi · 25 August 2020
Agent replied · 6 June 2023
Thank you Linzi, I hope you're all settled and enjoying your lovely new home! Regards, Phil
★★★★★ 5/5
GoogleSBK have been absolutely brilliant right from the first contact I had with them. Beth and Katy were extremely professional throughout the process and the communication was second to none.
I highly recommend them.
Marc · 27 March 2024
★★★★★ 5/5
GoogleI've used SBK to manage my rental property for the past 3 years and the service has always been excellent. As an overseas landlord I was a bit apprehensive of leaving somebody else in charge, but SBK have always made this easy and they look after my tenants and my house well. They are quick to respond to my emails and any problems my tenants have. Thank you!
H · 2 December 2022
Agent replied · 31 May 2023
It's great to hear you're happy whilst being on the other side of the world. Thank you for your feedback. 😊 …
★★★★★ 5/5
FacebookWe would absolutely recommend SBK for anyone looking to sell their house! They were brilliant at keeping in touch and letting us know any updates, and nothing was ever too much trouble. We felt we could really trust Luke’s judgement and valuation of our property, and his enthusiasm and honesty was just what we needed when selling our first home together! Luke, Phil, Chelsea, Peter and the rest of the team have been helpful, friendly and reassuring at every stage, and we can’t thank them enough. ⭐️⭐️⭐️⭐️⭐️
Laura · 19 December 2020
Agent replied · 23 February 2025
Well that’s made my day! Thanks Laura, you were both fantastic to have as vendors and we’re very excited to see your next house when Pete’s been let loose with his artistic flair 😉🏡
★★★★★ 5/5
GoogleI would like to thank both Richard and Tom for the excellent service I have had with them over the last 25 yrs. Every time I moved house, they made it so much easier. I felt quite an affinity over the years with the firm, which is quite unusual.
Marie · 26 February 2024
Agent replied · 24 August 2024
Hi Mrs Keenan, thank you so much for your kind words, we are going to miss you after your loyal business over the last 25 years. We are very envious of your new home in Scotland. Make sure you pop in for a coffee next time you are down visiting your friends. See you soon Richard
★★★★★ 5/5
GoogleThe service provided by SBK has been excellent. The staff at all levels has been friendly, helpful & professional. They have assisted us as landlord without any trouble and no problem has ever been too much for them to resolve.
We would not hesitate to recommend them to future clients and we will will continue to use them all the while they maintain their high standards
David · 8 November 2022
Agent replied · 31 May 2023
Many thanks for your 5* review. Your comments are really good to hear!
We'll keep up the hard work.
Kind regards, all at SBK.
★★★★★ 5/5
GoogleWe completed on our new home this week. Massive thank you to Phil and Peter for all there help. Very professional from start to finish and brilliant communication.
Martin · 6 June 2021
Agent replied · 6 June 2023
Thank you Martin! It was great dealing with you guys too. Kind regards, Phil
★★★★★ 5/5
GoogleSuperb service from SBK. We purchased our first home through them six years ago, the service we received at the time, as first time home buyers, was excellent.
We then turned to SBK when looking to sell the same house, they did not disappoint, selling our house quickly for the full asking price.
If you live in the local area and want an estate agency that you can trust, offering knowledge, advice and professional customer service, then I would advise calling them.
They even gave us advice on the house we're buying, even though they were not selling it. Hard-working, genuine, professional team.
Sam · 31 May 2020
Agent replied · 31 May 2023
Thank you Sam! It's always been great dealing with you on your previous transactions and we look forward to the future ones too.
Regards,
Phil.
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