Every review we hold for the Park Gate office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery disappointed, tried to make contact to view a property multiple times with messages left. Finally got through and were given a slot with no warning (give them fairness for trying). However, due to such short I couldn't make it. Noted my disappointment to Ben and was told, yeah it booked up quick and basically I was too slow. Disregarding I had already told him I had chased for a number of days with no response. No apology for failing to come back.
From the point of the house seller and someone buying we had actually intended to make a 10%over asking bid (wife loved it style from photos) had we seen the property. If they were selling my house I would be disappointed. Note: written at the time of a sellers market not a buyers, made me feel they are only respectful to who they need, not good principles.
Jon · 10 August 2022
Agent replied · 6 July 2023
Thank you very much for taking the time out to leave us a review Jon. I have spoken with Ben and checked the all the correspondence on the property file. Firstly, I want to apologise that you felt our service was worthy of a poor review. As small local business we are consistently reviewing internal processes to try and improve the customer experience and your feedback is helpful to ensure we can continue to evolve and adapt our practices.
We fortunately work with very beautiful and sought after properties so on top of finding ourselves in a very busy property market we have an increased volume of incoming enquiries due to the property type and our bespoke marketing methods. This means sometimes, very rarely we take a little longer than we would like to service all our customers. Usually we will have a set time given to us for viewing slots thats convenient for our vendors and in a market like todays there is only a limited amount of people that we can show for a number of reasons which I am sure you can understand. This unfortunately does mean some people will not get the chance to view. We will however look after that individual with the next property that is similar coming to market with us. I am sorry that there was no apologies we aim to help everyone we can and I am sorry we did not meet your expectations on this particular occasion. I hope we can still help and find you your next property.
Kindest Regards
Connor
★★★★★ 1/5
GoogleFrom the perspective of the tenants, if you are looking to rent, avoid Marco Harris.
They are very liberal with the truth, so ensure you landlord agrees with what they are advising. Communications, from Mark, were unbelievably rude and you could be waiting up to a week for a reply to an email.
I feel sorry for my landlord and landlady for having to use such an awful company and hope that posting this does not affect their ability to rent their home.
Horratio · 10 August 2022
Agent replied · 6 July 2023
Good evening Horratio,
My names Connor. I’m one of the owners of Marco Harris. Ive checked our database and I cannot locate your details. Please can you provide me with your contact details? I would like the opportunity to talk through your comments if you are a Marco Harris customer.
My mobile number is 07940706267. My email address is connor@marcoharris.co.uk
★★★★★ 5/5
GoogleFrom start to end , we cannot fault Marco Harris! After searching for Months for a home and viewing over 40 properties with several rejected offers, it was a breath of fresh air to come across Marco Harris by chance. The staff in the office are friendly, approachable and always quick to reply with any questions we had. We fell in Love with the home and felt they were very helpful in guiding us to not pay over the odds, but also not to lose our Dream home.
Over our search we came across almost every agency in the area and its easy to see why Marco Harris have so many lovely homes on their listings. The whole buying and selling process is stressful enough but Ben and Connor really made the whole experience so much easier with their communication.
By far the best agent we came across!!
We even got a lovely welcome pack for our home which contained a candle which is a great reminder of the positive experience we had with them.
It you are selling your home then i recommend using them and if you are buying with them, Enjoy your journey as you will be looked after!
Thanks again to everyone!!
Suzie · 10 August 2022
Agent replied · 6 July 2023
Ah Suzie thank you so much! it was entirely our pleasure working with you and your family to make the move happen! I hope you’re loving that amazing garden!
Kind Regards
Connor
★★★★★ 5/5
GoogleWithout a doubt Marco Harris will be my go to for all future property needs. The best team making me feel I’m in safe hands and the whole process was seamless and efficient. Vastly different to corporate agents, there was a great level of genuine care and professionalism, which is what I loved. Thank you a million!
Olivia · 28 April 2024
Agent replied · 26 August 2024
Thanks so much for taking the time out to leave a review Olivia!
★★★★★ 5/5
GoogleConnor and Ben are great guys who really know their stuff. I wouldn’t call MarcoHarris estate agents as the service they offer above your standard agent is above and beyond. They don’t just come in and take pictures they actually stage the photos to make sure people see the best aspects of your home. I would say the service they offer is closer to the style of the American realtors. As they will try and help with every step of the buying and selling process.
When I spoke with another agent and they asked who I was selling with they even praised MarcoHarris for their marketing! Saying they know them to be really good with their marketing techniques! I highly recommend them to anyone wanting to sell, buy or rent!
The · 6 July 2022
Agent replied · 6 July 2023
Ahhh thank you sooo much for your kind words. It really does mean the world to us especially when we see that our effort is so appreciated. It was a pleasure working with you :)
★★★★★ 5/5
GoogleAfter a poor experience with another Estate agent we met with connor. Straight away we agreed to be transparent with each other and laid out our expectations. His professionalism and attention to detail with marketing was incredible.
He came up with a strategy to market our property that we agreed on and the whole service from start to finish was outstanding. Needless to say we sold on the first day of viewings. We wont hesitate to use Marco Harris in the future. Keep up the good work Connor.
MBB · 6 July 2022
Agent replied · 6 July 2023
Thank you so much for taking the time out to leave us a review and for your kind words! It means so much to us to read positive feedback :)
★★★★★ 5/5
GoogleMarco Harris have been brilliant from start to finish. Before choosing an estate agent to sell my flat I explored a lot of options. The one thing that stood out to me was the fact that both Ben and Connor took genuine interest in the property and knew the best approach to take when selling it.
Unlike the other estate agents I had looked at, Ben and Connor, offered me a single point of contact and even set up a WhatsApp group so that communication was easy. They also did a great job of filtering through prospective buyers and ensuring that time wasn’t wasted with pointless viewings.
All in all, I think Marco Harris are great and would highly recommend them to anyone looking to sell their property in and around the Southampton area. They offer a fantastic boutique service that you would struggle to find elsewhere.
Chris · 6 July 2022
Agent replied · 6 July 2023
Thanks for taking the time to write us a review Chris! It was a pleasure working with you on the sale! hopefully we can assist again one day!
★★★★★ 5/5
GoogleAbsolutely fantastic service from Marco Harris throughout the purchase of our first home! Very good at keeping us up to date and offer a very personal service despite competing priorities. Lovely hampers given to us upon moving in was a great touch!
Special mention must go to Ben Norman, an absolute pleasure to work with. He has some great recommendations for our mortgage broker and solicitors. His communication is second to none and we will definitely be looking to use his and or Marco Harris's services in the future.
Could not recommend Marco Harris enough, much better than largee competitors such as Fox and Sons (from our own experience anyway!)
Ross · 6 July 2022
Agent replied · 6 July 2023
Thank you very much for taking the time out to write us a review Ross it so appreciated. We hope you guys are loving the home !
★★★★★ 5/5
GoogleI first met these guys when they showed me a round a house! I couldn’t believe how much they knew about it and was really blown away by the service. That’s when I decided I would sell my house through them.
You are selling the most expensive thing you have! Why cut corners with cheap agents that don’t do anything? These guys are not the cheapest on the market. They are not the most expensive! But they are the best by far!
You will be supported through every step of the process! Not just the selling part but every step Leading up to competition!
If I ever sell again! I won’t think twice about who I’ll be using!
Amazing marketing, fantastic service! A real 5 * service!
Thank you, everyone at Marco Harris!
Zoe · 6 July 2022
Agent replied · 6 July 2023
Thank you very much Zoe! it was a pleasure helping you guys with all the moving parts of sale's and purchase. We are so glad we managed to find your dream home. We hope you’re all settled in and enjoying that amazing property!
★★★★★ 5/5
GoogleMarcoHarris manage our rental properties for us, and I couldn’t recommend them more!!
Their approach to any situation is very professional, very friendly and very down to earth.
I feel that I can ask them anything, and any question isn’t too silly to ask.
They have made our first time renting a house out, smooth sailing for us, and always keeping us informed of what we need to do and keeping us up to guidelines etc, that we have rented each property out with them since.
Can’t thank them enough, always a pleasure to continue to work with them, any member of staff that we encounter.
Stevie · 6 July 2022
Agent replied · 6 July 2023
Thank you Stevie! We love working with you guys and helping find amazing tenants for your wonderful properties. Thank you again for taking the time out to write a review :)
★★★★★ 5/5
TrustpilotGreat experience - Thank you Leah
Leah was very professional and kept her word about everything. She was very honest about the place and provided assistance with everything I needed. I’m happy in my new place. Thank you
Mihai · 26 September 2024
★★★★★ 5/5
TrustpilotTenancy agreement - great experience
Great experience with Chloe agent since the very first moment. I have just closed a tenancy agreement and the process went very smoothly. Chloe was very considerate with all my questions, answering them always promptly. The digital platform for closing the deal was also very handy and uncomplicated. I do recommend this real estate agency!
Gustavo · 16 May 2023
★★★★★ 5/5
TrustpilotA true 5 star experience
I recently purchased a house through Marco Harris, and the service was absolutely incredible from start to finish. The team provided clear and consistent communication every step of the way, ensuring that I always felt informed and confident throughout the process. Their professionalism and attention to detail made the whole experience stress-free and smooth. I couldn't be happier with their service and would highly recommend Marco Harris to anyone looking to buy or sell a property. A truly 5-star experience!
Seyi · 15 September 2024
★★★★★ 5/5
Google**Highly recommended **
What a fabulously efficient letting agent! As first time landlords we had seriously considered self managing our property but after meeting Mark and Meg we decided Marco Harris was the way to go. From the first meeting to finding tenants, they have been nothing but professional and accommodating. Anybody looking to let or rent a property, the knowledge and experience they have shown us every step of the way will stand you in very good stead.
Laura · 6 July 2022
Agent replied · 6 July 2023
Thanks so much for taking the time out to write us a review Laura! It means so much and we are over the moon that you find the team professional and accommodating!
★★★★★ 5/5
TrustpilotExcellent service !!
We recently sold our property with Marco Harris, they sold our property within the first two viewings and where on the ball with the sale to the very end. Conner was not like any other estate agent we have ever dealt with being straight down the line and to the point and had passion in the sale of our property, thanks again guys would definitely recommend you to others !!
Stephen · 4 April 2021
★★★★★ 5/5
TrustpilotMarco Harris are like no other
Marco Harris are like no other. Their attention to detail, exemplary customer service, and deep understanding of the market are exceptional. Having both sold and let properties through the company over the past year, I can recommend them wholeheartedly.
DS · 3 January 2026
★★★★★ 5/5
TrustpilotFantastic Service
Freddie and Anias handled the letting of our flat swiftly and painlessly. Delighted with the service…. best to date 😊
P · 4 June 2026
★★★★★ 5/5
TrustpilotAmy @ Marco Harris was fantastic!
Amy @ Marco Harris was fantastic at helping us get our house sold and also advising us on our next move. She clearly knows the local area and house prices and was a great source of information and her thoughts were greatly appreciated by us! She’s got a great bubbly personality that buyers can relate to and ask those questions, that maybe they wouldn’t feel comfortable asking other estate agents. Coren in the back office was great too, along with Amy at communicating with our buyer and her solicitors (not an easy task!). Highly recommend!
Jane · 26 August 2024
★★★★★ 5/5
TrustpilotWe would highly recommend Marco Harris
We would highly recommend Marco Harris. We were both delighted with Connor’s hard work.He kept us informed at every stage of the process always replied promptly to any communication.We are experienced house buyers and so are able to make an informed comparison with other Estate Agents.When you receive excellent service combined with the personal touch this is why they come out top and out score others Thank you Connor .
Christine · 13 February 2021
★★★★★ 5/5
FacebookWe would like to thank the team at Marco Harris for the seamless and efficient service provided when selling our Home. We chose them after friends of ours had worked with them to sell their home and after seeing the excellent quality of the images and marketing videos, we didn't want to work with anyone else.
We had an offer and accepted just 6 days after going live on their website and Rightmove which was just incredible. The team really understood our requirements and we were also really grateful for their expertise in the housing market.
We are so glad we chose them and we can proudly say that we are now settled in our New Home and it was thanks to the team's superb efforts that we completed a sale and a purchase in just under 3 months!
Thank You all SO much!
Kimberley · 22 August 2024
★★★★★ 5/5
FacebookWe purchased our first property via Connor at Marco Harris, throughout the buying process Connor went above and beyond for us, including guiding us through the process. An excellent communicator with a clear passion for assisting all. 100% recommend.
Leanne · 20 October 2020
Agent replied · 23 December 2025
Thank you so much Leanne! I loved working with you both. Hope you guys are settling in nicely 😊🏠
★★★★★ 5/5
FacebookWe have recently instructed Marco Harris to find a tenant for our property. We cannot stress enough how much we have been impressed by the service we received. Not only did they find us a tenant within a week, they were, and continue to be a very professional company and very easy to communicate with. We will definitely be using them with future lettings. Thank you Connor.
5 stars from us.
Matthew · 18 September 2020
★★★★★ 5/5
GoogleBen and Connor were fantastic with helping us keep everything moving with our first-time purchase. Really responsive, friendly and nothing too much trouble. Would highly recommend, thanks guys!
Rosie · 6 July 2022
Agent replied · 6 July 2023
Thanks so much for taking the time out to leave us a review Rosie! it means so much to hear positive feedback :)
★★★★★ 5/5
TrustpilotExcellent service
Marco Harris go beyond whats expected in terms of client expectations and delivering on mar and price. Lloyd was expectational in everything that was required. I would recommend Lloyd and Marco harris over any estate agent that we have dealt with.
DARREN · 3 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
