Beals Park Gate reviews

★★★★★ 1/5

Trustpilot

A never-ending litany of laziness and possible discrimination...

Had multiple poor experiences with Beals over the last several months...Three times had viewings booked for Saturday, only to get a call Friday afternoon or Saturday morning and the property has sold - no attempt from them to actually do their job and try to get the best price for their customer - they just fob you off last-minute and on to the next one. Then, when you're the buyer in a position to do a viewing and make an offer ASAP they suddenly "can't get you in" during the week (they lost their seller a sale above asking price on one occasion recently due to this attitude - I viewed it during the open day anyway, but by then was too annoyed to make an offer as I'd been told to 'go whistle' a week earlier despite being ready to go). Very disappointing and a bit suspicious that they'll get locals in during the week for viewings, but won't do the same for you if you're not from the area. And if, heaven-forbid, you have a full time job and can only view on Saturday, don't expect them to give a toss!Had several occasions where they've left a property on Rightmove for days or even weeks listed as "for sale" when in fact it's sold. They never apologise for it when you call and get told it's gone already. I think they do this on purpose because there aren't many properties coming up and they want their name showing up in your search results, so they leave them even though it's inconsiderate. You call them, they take your data etc.If you're a buyer, don't count on them to communicate effectively or lift a fingernail. If you're not from the area, expect the 'Cornwall treatment' - where they don't want people coming in from other parts of the country and buying up homes - you get a lesser service as a result. They'll deny it, but that's the simplest way to explain all the issues we've had with them.If you're a seller, don't expect them to do everything they can to achieve the best possible price for your property by following up all credible sales leads (e.g. an offer is made during the week, but there are buyers in a proceedable position with a large budget booked for a viewing on Saturday, yet they won't bother to call them and offer them the opportunity to view earlier or make an offer).They'll argue they're just doing what their customer wants, but buyers are customers too (not that they'll treat you like one) and I doubt the majority of their customers would be happy about them taking liberties with potential buyers on their behalf, unless they just want a quick sale.At the moment, sitting on their hands doing very little for their commission because the market is so strong right now and homes are selling themselves, but give it a year or so, the way the UK is going with inflation and the housing market will slump. Won't be able to be so lazy or selective then.I'd avoid Beals from now on because personally I had much better experiences with some of the well-known online-only agents.

Tom · 11 August 2022

★★★★★ 5/5

Trustpilot

Natalia and the team were brilliant

Natalia and the team were brilliant. Organised the viewing at a time to suit us and very knowledgeable about every. Highly recommend

Wayne · 11 July 2023

★★★★★ 5/5

Trustpilot

The service we received from Annie

The service we received from Annie, Aisha and the team was fab. They helped make sure we got the properly that was right for us and the process couldn't have been smoother. Would highly recommend.

Alana · 9 March 2022

★★★★★ 5/5

Trustpilot

Couldn’t have been any better

Couldn’t have been any better, Kelsey was very professional and so helpful, she turned a very stressful experience into a pleasant one.

Sherri · 4 July 2023

★★★★★ 5/5

Trustpilot

Lauren at Park Gate

What a amazing team, a massive thank you to Lauren from the Park Gate Branch for taking such good care of me and my husband, attending to any needs or questions without hesitation. Always friendly and highly professional. You truly are a credit to Beal’s and I hope they appreciate you as much as we do. Thank you again for your your incredible knowledge and patience.Will recommend to all family/friends.

Mr · 10 September 2021

★★★★★ 5/5

Trustpilot

Jade is extremely knowledgeable

Jade is extremely knowledgeable, answering all the questions I had. She’s both professional and friendly, making what can be a difficult experience easier.

Renae · 2 June 2023

★★★★★ 5/5

Trustpilot

Beals letting department

I recently instructed beals letting dept to rent my house, Lucy was a breath of fresh air, very helpful and knowledgeable, reasonable charges for full management.

Dear · 1 March 2023

★★★★★ 5/5

Trustpilot

Very happy with the service

Jess is a star, we had to start renting while travelling abroad and she has made everything to make the process as easy as possible and was always ready to help and answer questions.

Alice · 28 August 2024

★★★★★ 5/5

Trustpilot

I have Found Beals to be a very…

I have Found Beals to be a very competent agency, managing all aspects of of properties to a good standard. Especially Mollie, who’s great in the Maintence division handling all cases to an excellent standard.

Sarju · 11 August 2024

★★★★★ 5/5

Trustpilot

Excellent service with a smile

Excellent service from Ollie and the team from Park Gate. Wanted to get our property rented by 31 Jan and they did it with a smile.

Ravindra · 24 February 2023

★★★★★ 5/5

Google

We arranged a viewing with Kelsey a few weeks ago, she was so lovely and so helpful answering all of our questions! Thank you Kelsey!

Sophie · 27 March 2023

★★★★★ 5/5

Trustpilot

I would highly recommend Beals estate…

I would highly recommend Beals estate agents in Park Gate. A professional company that helped me. At the time that I urgently needed to find a flat to rent they were extremely helpful in locating the correct property that is good value and well presented when compared to other similar properties in the Southampton area. I would like to mention Jay Morris who has been very good with communication and sorting out the move. If you need to rent fast, call Jay. Thank you Beals.

Julian · 24 September 2024

★★★★★ 5/5

Trustpilot

Charles is an exceptional professional.

Charles is an exceptional professional. He was very informative and helpful and had a lot of knowledge about the area. I was such a pleasure to talk with him.

Jaime · 26 October 2022

★★★★★ 5/5

Trustpilot

Mohammed is the best agent ever!

Mohammed will work with you to make your desires a reality, he is very professional, experienced and helpful. At beal’s their promptness, knowledge of the market, strategic mindset, kindness, good energy made a potentially chaotic purchase process simple. I’ve already recommended him to two of my good friends and other family members. When I am looking to buy again I will not hesitate to call Mohammed.The best real estate company I have ever dealt with, Highly recommend.

A · 26 October 2022

★★★★★ 5/5

Trustpilot

Massive thank you!

Massive thank you to Oli and his team, particularly Katie for all their help selling our property. Professional with great service. Highly recommended

Tara · 13 May 2023

★★★★★ 5/5

Trustpilot

Top Estate Agents thank you James

We recently completed our sale and purchase through Beals this year and from start to finish we were impressed by the support and advice given to us, especially by branch manager James. In what is a very stressful process, James made it all that bit easier and was always on the phone or by email to assist where he could to make the journey to moving day smoother and more efficient. We can't thank James enough!

Mrs · 2 December 2019

★★★★★ 5/5

Trustpilot

Wonderful experience

Wonderful experience had at Beals estate agents. Maya was really friendly and helpful in finding me a the right rental property.

HB · 7 July 2023

★★★★★ 5/5

Trustpilot

Excellent Service

Everyone at beals is very helpful. Jess was happy to help at any point and give us guidance when we needed it. Jess made our first tenancy an easy one. Would happily revisit them to sort any house!

Joe · 2 June 2024

★★★★★ 5/5

Trustpilot

Lucy Watt, Beales Estate Agents

The service I received from Lucy Watt was excellent. From the first phone call she guided me through the process every step on the way in a confident, efficient and friendly manner. Always there at the end of the phone if I had a question or query, explaining everything in a clear and knowledgeable way. Would definitely go back to Lucy again. Excellent service. Thank you Lucy you made it all so easy.

Mrs · 16 October 2020

★★★★★ 5/5

Google

Kelsey was amazing! Super helpful, very proactive with communicating and taking care of all the little details, and always there to answer any queries.

Christopher · 27 March 2023

★★★★★ 5/5

Trustpilot

Very impressed

I was given very good advice and information and was not pressured into making decisions on the day. Everything was explained fully and I was confident in choosing this company to manage my property

Firman · 8 August 2024

★★★★★ 5/5

Trustpilot

Property Sale - Emma in the Park Gate office

Emma in the Park Gate office dealt with the sale of a property for me at the end of 2023. She gave practical and helpful advice both before and during the transaction and kept me well informed of progress throughout. Nothing was too much trouble and I appreciated her regular updates. A thorough and professional approach with a smile!

Mr · 20 February 2024

★★★★★ 5/5

Google

Moved into a property through Beals this week, the whole process was quick and easy. Kelsey was very helpful and made sure everything was done efficiently and made the whole process stress free!

Jessics · 27 March 2022

★★★★★ 4/5

Trustpilot

Had a good overall experience

Had a good experience. On initial pictures of the property felt they could have been better. Did ask for new pictures which they would have happy completed but did needn’t need them in the endFelt the question of reducing the price was a little early. Again this was not needed. Staff were very helpful and friendly. Kept me up to date very efficiently. Would use them again to sell future properties felt a valued customer

Simon · 22 November 2024