Trusted Agent profile · Par
★★★★★
118 reviews across 1 platform
3 St. Austell Road, Par, PL24 2EE
Mid Cornwall Lettings's office in Par, at 3 St. Austell Road, is rated 4.4 out of 5 across 118 reviews on 1 platform, including 118 Google reviews rated 4.4.
Every review we hold for the Par office, from every platform, shown as written. First names only.
5/5
GoogleVicky, was very helpful and efficient. From the first call to them to my tennant moving in, they kept me informed all the way. I would highly recommend their services.
Thank you for taking the time to leave us your 5* review and recommendation Natalie! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleUnreliable, disorganized and slow to respond. I looked at several properties with Mid Cornwall lettings, and inquired about several, and was let down at almost every turn. Here's just a short list of things Mid Cornwall lettings failed on: 1) The first viewing we turned up at our appointment time to be told we would have to wait as another couple were viewing the property. We waited 30 minutes. 2) After viewing that property I wanted to put in an offer, and was told nothing could happen until Monday morning. I called 9am Monday morning, to be told it had gone. How? 3) The next property we viewed the agent wasn't there, despite us arranging a time the day before. so I had to call. They had forgotten. They turned up 20 minutes later. 4) We wanted to rent this property also, but the agent DIDN'T KNOW if the landlord was ok with dogs. This was despite me telling them several times from the off that we had a small dog. They said they would check and get back to me the next morning. 5) They didn't, and i called repeatedly the next day, to be told 'They didn't know yet'. Surely knowing whether pets are allowed is a fairly basic requirement for a letting agency. Eventually at 4:30pm the next day, I was informed dogs weren't allowed. 6) They charge the prospective tenant extortionate fees. Something that I haven't encountered before, although admittedly I have used mainly private landlords. This ridiculous litany of errors involved in every communication and arrangement we had with Mid Cornwall Lettings, which is a shame because they had some great properties on offer. If you use them, don't expect fast response times or good customer service, and make sure you don't book any viewings immediately after one with them. They will no doubt be delayed, late, or won't turn up at all!!!
Thank you for your feedback, we're very sorry to hear that things haven't gone right for you this time. Please don't hesitate to contact us on customercare@countrywide.co.uk if you would like to discuss these issues with us in more detail.
5/5
GoogleI just wanted to say I'm really please with Travis from this branch. He helped me and my partner find a rental property in this climate, which is nearly impossible! He was so professional throughout the process and we are really pleased with how smoothly everything went. We would highly recommend!
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleShe is very professional and dedicated. Thank you Victoria Waller
5/5
GoogleThank you Mid Cornwall Lettings! From start of Tenancy to end, couldn't fault! Great team. Kerri was just wonderful. Would highly recommend. 5* Best regards, Toni Cross
Thank you Toni for your wonderful 5* review! It is great to see that you would have no hesitations in recommending our local Mid Cornwall Lettings team. Best wishes, Scott
5/5
GoogleHad a fantastic experience finding a property through these guys, but in particular Kerri, she was extremely helpful and understanding to our situation. Thank you !
Hi Marc Thank you very much for this review and the 5* rating! I am delighted to hear that Kerri and the team provided such good service when helping you find a property! Kind regards, Jake
5/5
GoogleExcellent service throughout And lowest prices in the area.
5/5
GoogleThe service was very professional, swift and smooth. Moving into my new flat was very smooth, with all the materials and information I needed given to me on time. I had a complaint and it was sorted out swiftly.
Tony Cosmas thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional, friendly service from Travis and Vicky. Kept me up to date with process and worked with me to resolve any issues.
Thank you for taking the time to leave us this amazing 5* review Xanthe. Kind regards Lucy, Customer Relations.
5/5
GoogleI have had a smooth thorough experience 👌 with Vicky whinhas been meticulous and quitw understanding while dealing with me. Well done …
5/5
GoogleMid Cornwall Lettings have so far been very proactive. They have been very efficient and professional. Thank you especially to Travis for his communications.
Thank you for leaving us your superb 5* review Patricia. Best wishes, Lucy, Customer Relations. We're delighted to hear that you've found our team, especially Travis, to be efficient and professional. Best regards, Lucy, Customer Relations Team
5/5
GoogleMid Cornwall Lettings provided excellent service during our search for a property. Communication was brilliant and they went out of their way to help us with viewings. We're very grateful for their help.
Thank you Kate for such kind comments and your 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleFirst time renting through an agency and couldn’t be happier with the service and kindness received from Emily and Travis. Very professional and polite, hope to see them again in the future if needed.
Thanks jessica simoes for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleOur experience has been smooth and easy from start to finish. This is our first time renting a property, and every step of the process has been straightforward which we’re so happy about. The great service has been consistent and we’d recommend Mid Cornwall Lettings to everyone!
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleI’ve been trying to ring up to pay my rent all morning and just keep getting the automated message, sometimes it rings once and goes to the automated message but then I ring again and it will ring 4 times. They just can’t be bothered to answer the phone.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleMe and my husband had the pleasure of dealing with Courtney recently with our rental property , she made the process unbelievably easy and a lot less stressful than we expected. Really lovely & helpful. Would definitely recommend
Thank you for your wonderful 5* review and your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMid cornwall lettings and Courtney in particular did an amazing job at letting my property! The customer service was brilliant and the whole team were a pleasure to deal with. I would highly recommend them.
Hi Michelle, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleGreat working with the team at Mid Cornwall Lettings quick to respond and answered any questions I had. I particularly enjoyed working with Sophie, she was friendly and professional throughout the process. Cannot recommend enough!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleReceived the best services from Vicky
5/5
GoogleReally Happy - Thank you vicky
5/5
GoogleFriendly staff members ,was assisted by Emily she's wonderful and gave me all the assist l needed
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations
5/5
GoogleCoutney and Sophie go the extra mile to get everything sorted out , efficient service with good communication would use again.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent, polite and respectful. I am pleased to have met her. She kept to her appointment times too.
5/5
GoogleGreat service out of the Par office - Arranged viewing and full management services which resulted in successful rental. Highly recommended.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mid Cornwall Lettings's Par office has 118 reviews across 1 platform: 118 on Google.
Mid Cornwall Lettings Par is rated 4.4 out of 5 across all 118 reviews, and 4.4 out of 5 on Google from 118 reviews.
Mid Cornwall Lettings Par, 3 St. Austell Road, Par, PL24 2EE.
