Every review we hold for the Par office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI'd given Mid Cornwall Lettings over a months notice that I will be ending my current tenancy. Within a day, constant phonecalls and emails harassing me for photos of the property and arranging viewings.
They told me I need to be out of the property during viewings.
After I explained the dates they suggested won't work as I work nightshift in Health Care and need to sleep during these days, I was met with snappy attitude and told that it needs to be urgently sorted.
I suggested days that work for me, which were immediately shut down.
Extremely rude agents with no care for anything but money.
Lauren · 1 April 2023
Agent replied · 31 May 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHonestly the best experience I've had with a letting agents. Courtney was absolutely amazing, sorted everything quickly and was a delight to communicate with. Would 100% recommend.
Romey · 30 June 2023
Agent replied · 7 July 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCourtney is Great, she stayed in contact throughout. Nothing was any trouble.
She made our journey less stressful.
Emma · 25 January 2024
Agent replied · 24 January 2025
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleCourtney was so helpful, friendly and knowledgeable throughout the renting process. Thank you for all of your help so far.
Rebecca · 4 December 2023
Agent replied · 1 January 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy experience with my agent Vicky and Mid Cornwall has been fantastic! They made finding my new home a stress-free and enjoyable experience from start to finish. Vicky's professionalism and attention to detail was evident throughout the entire process. The thoughtful welcoming box was a lovely touch that made me feel truly welcomed. I highly recommend this agent to anyone looking for a seamless and positive home!"
Joseph · 17 May 2025
★★★★★ 4/5
GoogleI employed the company on a "Find to Let" basis and, overall, was really pleased with the service and especially with Sophie Rice. She was super friendly and extremely efficient throughout - would definitely recommend her. My only reason for the 4 * is for the person who initially handled my business. By contrast to Sophie, she was inexperienced and communication was very poor. Fortunately Sophie took the matter over and got things sorted.
Trace · 17 May 2023
Agent replied · 31 May 2023
It’s really lovely to read another review and recommendation. Many thanks for your feedback, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have recently moved into my property.Courtney was very friendly and helpful and kept me informed of everything that was happening.Very pleased with the service.
Kim · 10 May 2023
Agent replied · 31 May 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleTerrible letting agent. Definitely not recommended. I almost got evicted because of a lack of communication on their part, I hadn’t done anything wrong but my landlord asked Mid Cornwall to pass on a message which they didn’t. Landlord then assumed I was ignoring their request and asked Mid Cornwall to evict me. I managed to smooth things over and my landlord agreed to let me stay. Mid Cornwall still told my service providers that I had moved, meaning I have had to call them all up and try to sort it out. This is still ongoing months later. All because Mid Cornwall didn’t pass on a message to me!
They charge landlords a lot of money to do very little. From my perspective, they have only complicated things.
I’m still looking to move now, not because I don’t like where I live but so I can leave them behind.
Definitely one to avoid!
David · 31 May 2022
Agent replied · 31 May 2023
Hi David,
Thank you for taking the time to leave this feedback. We have contacted the local team about your concerns and also tried to reference you against the branch's computer systems. Unfortunately we are unable to find you as a past or current tenant of our local office.
Should you wish to contact us further about this matter you can do so via review@countrywide.co.uk.
Scott @ Customer Relations.
★★★★★ 1/5
GoogleFraudulent behaviour. Mid Cornwall lettings made me place a holding deposit on a property before I viewed it in person. I was given a video to see if I liked the property and was given a viewing date shortly after, once viewing the apartment I noticed it looked a lot smaller than the video as they have used a fish Lens in the video to make it look bigger. After informing this company that I did not want the apartment I was told by the manager Danny that he is keeping my holding deposit even
After agreeing himself that this isn’t right he also told me he would not look into this any further or take a complaint from myself . This company is clearly ran by an incompetent manager that seems to be under alot of pressure.
Gabriel · 31 May 2022
Agent replied · 31 May 2023
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThroughout the process of the house viewing and in securing this particular apartment,I give thumps up to Emily for making it stress free and for the good communication and the listening hears to us,it was pretty quick and fast throughout the whole process,thank you Mid Cornwall Lettings Letting Agents,it was a great pleasure.
Olabisi · 29 May 2024
Agent replied · 27 August 2024
Dear Olabisi Tapere, thank you for your kind words and positive feedback about your experience with Emily and our team at Mid Cornwall Lettings Letting Agents. We are delighted to hear that Emily's assistance made the process stress-free and efficient for you. We appreciate your recognition of our good communication and attentive service. It was our pleasure to assist you in securing your new apartment. Thank you for choosing us! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWish I could give more stars! Absolutely amazing service from Travis. He was so attentive during the whole process and was checking in daily. Every time I called with a question, it would be answered in minutes. He’s an absolute credit to the team and I’m so grateful to him for helping me find my home which we are so very much in love with. Thank you so much.
Tara · 17 May 2023
Agent replied · 31 May 2023
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic customer service, so helpful and knowledgeable. Dealt with Courtney and couldn’t have asked for better.
C · 27 September 2023
Agent replied · 26 November 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTravis was a star from start to finish. Love our new home Thankyou x
Diane · 5 November 2023
Agent replied · 26 November 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience, with Chloe in particular, me and my partner applied for a property online, Chloe contacted us within a day or two to discuss and arrange a viewing. We attended the viewing with Chloe and she was so friendly and informative. The next day she called us to say the landlord chose us! She’s been professional, helpful and patient throughout. We have now been in our lovely home for a week! Thank you Mid Cornwall Lettings!
Danielle · 31 May 2022
Agent replied · 31 May 2023
Thank you for your thoughtful 5* review. I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCourtney worked really hard to make sure our property was ready for our tenant. Despite some curve balls with some of the checks, we got there on time. For me, it took all the stress out of lettings. Highly recommended. Thank-you
John · 8 November 2024
Agent replied · 10 November 2024
Thank you for your terrific 5* review and for your complimentary comments John. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleToo many charges to the landlord without informing!
Vijay · 16 November 2025
Agent replied · 15 January 2026
We sincerely apologise for any lack of communication regarding charges. We strive to keep our clients informed and will ensure better communication in the future. We appreciate your feedback. Please do contact us via … More
★★★★★ 5/5
GoogleCourtney is Great, she stayed in contact throughout. Nothing was any trouble.
She made our journey less stressful.
Emma · 17 May 2023
Agent replied · 31 May 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 1/5
GoogleWARNING TO All LANDLORDS, use this organisation at your peril. My property was left in a terrible state and cost me thousands to put right. I opted for “fully managed”, which turned out to be fully mis-managed. These amateurs carried out …
Drew · 26 September 2025
★★★★★ 1/5
GoogleIf part of your business model is to advertise on websites such as Rightmove, you need to take the time to actually respond to messages people send. Don’t advertise there if you will not respond to enquiries through there.
On top of all the other negative reviews, I don’t see you as a company reputable or trustworthy enough to continue exploring rental properties with.
Joe · 31 January 2023
Agent replied · 31 May 2023
Hello, I am sorry if you were not happy in your experience with us. We'd really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Mid Cornwall Lettings when searching for a new dream home. From start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process, the whole team was so professional. They were highly knowledgeable about the local area and made sure I always felt like a priority.
Abbie · 30 June 2023
Agent replied · 7 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTravis was amazing helping me and my family renting a house. He was with us through all the process,and nothing was ever too much. We are so grateful.
Marta and family.
Marta · 30 March 2024
★★★★★ 1/5
GoogleReally wish I hadn't gone with this company, the amount of problems l'm having with a current rental and they just dont want to know or help with any of the issues. Absolutely disgusting service, have had a really bad few months with my mother passing away recently so haven't called them up (or can be bothered with the disinterest from them) about the issues we're having, I called them up today to let them know we've got a ants nest in a wall in the living room and was answered instantly with, it is the tenants responsibility for insect infestation, I will call the landlord to find out for you. Really??? When I'm paying 800 a month and having to constantly clean mould from walls and paint over damp patches., this is only a few of the issues were having. It seems strange how a few reviews on here seem to be saying exactly what I'm going through at the moment.
Neil · 31 May 2020
Agent replied · 31 May 2023
Hi Neil,
Please contact us to discuss your comments at review@countrywide.co.uk. so that we can pass onward any concerns to the relevant team to investigate. Kind regards, Scott
★★★★★ 1/5
GoogleBeen a tenant with over 5 years in one property with a young family. Very poor service in looking after the tenants. When reporting problems they took for ever to get sorted even with it being a h&s risk to small children. They are more than happy to receive your money an deposit the rest is on you to sort out it seems. The property in question was a cowboy build an only got worse as time went on hence the new move. We re-painted (parts)an cleaned the house before leaving all that was left was a few bits in garage ... this seems to warrant the hole deposit to be kept. I would strongly suggest not going with mid cornwall lettings an going with yourmove lettings i actually feel like im being looked after as a tenant should be if there are problems.
HB · 9 June 2019
Agent replied · 31 May 2023
HB Plant Ltd, I am sorry to read that you have experienced issues , please email review@countrywide.co.uk with further details. All feedback is taken seriously and investigated.
Kind regards,
Mark
★★★★★ 5/5
GoogleThe Mi cornwall Lettings team were so friendly and extremely helpful going through the process of renting a property, every question we asked they helped with and put out minds at ease. Thank you so very much.
Kerrie · 28 July 2024
Agent replied · 27 August 2024
Many thanks for your fantastic 5* review and your kind words Kerrie. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.