Trusted Agent profile · Paignton
★★★★★
257 reviews across 1 platform
51 Hyde Road, Paignton, TQ4 5BP
Connells's office in Paignton, at 51 Hyde Road, is rated 4.3 out of 5 across 257 reviews on 1 platform, including 257 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Paignton.
Every review we hold for the Paignton office, from every platform, shown as written. First names only.
5/5
GoogleReally impressed with Connells Paignton. Jamie communicated well with us throughout keeping us updated on our purchase. Everything was explained clearly, very happy, thank you.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleJust recently rented a property through Connells, Great experience with them . Many thankz to Tara, she was very friendly. She was with us from start to finish, easy process all through online , they always ready to help us . I'm 100% happy with them 🫂❤️ …
Thank you for your wonderful 5* review! We're thrilled to hear that you had a great experience with us and that Tara was able to assist you so well. Your satisfaction is our top priority. Best regards, Lucy, Customer Relations Team
5/5
GoogleLeigh Godfrey and the Connells team made our first letting experience smooth and easy. Leigh was always available to answer questions and really helped push our rental forward quickly, and provided assistance whenever needed. We would definitely recommend Leigh and the Connells team to anyone with any property related needs. Big thanks to the Connells team
5/5
GoogleThe service we got from start to end so far has been amazing. Always keeping us up to date with what’s happening regarding viewings and feedback. Everyone I have dealt with has been professional, friendly and approachable. Felt was listened to all the time. Am hoping and am certain the end of our house moving journey will be just the same x Thank you allPositiveResponsiveness, Professionalism
1/5
Googlethis estate agent left me totally confused. Luke, the advisor, will not stop talking long enough to hear what you are saying and when you speak to him about what he had said afterward he denies it. Saying it is all recorded and I have got it wrong. it is not recorded as I went into the shop to hear it I was so annoyed. He said our offer had not been accepted, rang and said it had been accepted but he couldn't remember how much we had offered, then denied everything and said the house had sold. After speaking to the manager Jenny it seems that there is a general lack of concern regarding behaviour and manner towards potential buyers. According to Jenny, Luke is an ex double glazing sales man!. I would expect more professionalism from a company as large as Connells
1/5
GoogleCompletely misleading property details and unprofessional handling of my enquiry. Zero acknowledgement of my complaint.
Hello Jai, Thank you for sharing your feedback with us. I'm sorry to hear about your experience with the property details and the handling of your enquiry. Please contact us at EAComplaints@Connellsgroup.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
1/5
GoogleSeems like once they get your phone number they literally never stop calling. It’s been over a year since I made a simple enquiry. I’ve had dozens and dozens of phone calls since. I’ve asked several times not to be contacted any more. I’ve blocked their number and they still leave voicemails and call from alternative numbers. Please just do one, Connells.
Hello, I am sorry you feel this way please email me at complianceresidential@connells.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleTara has well and truly gone above and beyond with her customer service to get me a place to call home. She has done an amazing job, kept me updated every step of the way and made me feel comfortable and cared about. So thank you amazing job.
Hi Conner, Thank you so much for your wonderful 5* review! We're thrilled to hear that Tara provided exceptional service and made you feel comfortable throughout the process. Best regards, Lucy, Customer Relations Team
5/5
GoogleConnells have been so so helpful finding me and my girlfriend a flat to live in. Leigh a specialty has been brilliant. After me and my girlfriend hadn’t had any luck with any other estate agents, we were so so happy with the help Connells have us! Every step was so easy and stress free! Couldn’t recommend enough! 10/10 thank you so much Leigh!!
5/5
GoogleFantastic responsiviness, Tara and the entire team listened to my situation. I sincerely recommend this agency.
Thank you Eric for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleI cannot praise the service we received enough. Due to having a very short time scale between exchanging contracts on the sale of our B&B, and completion date, we had VERY little time to find anywhere - especially as we have two dogs as well. Tanita was excellent - pleasant, knowledgeable and pulled out all of the stops to get us into the accommodation she found us within 3 days from viewing! Thanks so much 😊
5/5
GoogleTara portsmouth, really friendly and awncered all our questions, made finding the perfect property really easy and the process of moving in & the paperwork was very smooth:)
Thank you for taking the time to leave us your 5* review Hallie! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently viewed a property with Hannah from Connells, she was so professional, and very knowledgeable about the property. She was kind enough to take me from this property to another even though it was her day off. Highly recommended estate agency, especially if Hannah is showing you a property!
5/5
GoogleI have bought two properties now through Connells of Paignton. I find Phoebe very helpful and professional plus the branch manager Jamie is particularly knowledgeable and easy to communicate too. They both always return my phone calls, which makes the whole branch very easy and enjoyable deal with 😁 …
5/5
GoogleConnells have been consistently patient , efficient, kind and helpful during a lengthy buying process. Jamie Neale , in particular, has been a calm, attentive agent, while Jess and Jordan have been helpful. We are impressed with Connells' work.
Thank you for your brilliant 5* review and thank you for your kind words Daphne. Best wishes, Lucy, Customer Relations.
5/5
GoogleI wish I had chosen Connells from the start. Unlike my prior agent, they had a plan to sell my property, used a professional photographer and communication was excellent. My property received an offer within the first couple of weeks of listing and we exchanged contract today. The process was smooth from start to finish and I can’t recommend Connells Paignton highly enough!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleHad to put one star or would not let me post, but no stars for this agent. Absolutely shocking management of my Son's property. After apparently not even being aware that the first tenants had left until my son queried the rent was not paid, (though they had received notice and keys - we were eventually advised by the tenant who was concerned she had heard nothing!) they waived fees for the 2nd tenant and promised it would not happen again. Also promised the dedicated team member their website claims to offer. Deciding to give them a 2nd chance, my son then discovered his 2nd tenants had left during lockdown . He was not properly advised as he should have been by his dedicated team member, but instead had a small comment on his accounts e mail. (The dedicated team member actually no longer existed within Connells and had not handed over to anyone else) Connells further claimed to have called and left messages a number of times on a telephone number that no longer existed after details had been updated. (not sure how they managed to leave messages on a no longer listed number!!) Despite this they still wanted to charge a £160 fee to do a final property check, stating that nothing could be claimed on the deposit unless they did this. The manager we spoke to also claimed that Connells cannot offer a dedicated team member as things are dealt with by a call centre. (best change that on the website then!) We therefore arranged and paid for disposal of items left. We were unable to rent due to lockdown though this could have been avoided with correct communication. Even after admitting shoddy management, no fees were returned for this particular month of no management, no apology sent, no customer aftercare service. Use this company at your peril!!!NegativeResponsiveness, Quality, Professionalism, Value
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleLyndsey, Jamie, and Jordan helped me sell my house and it has never been easier than it was with Connells in Paignton. Would not hesitate to recommend them to anybody and would use again. Many thanks, Doreen W
Many thanks Doreen for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleOne of the most stress-free renting experiences we have had, so no complaints at all. Leigh and the team were very helpful and efficient with getting us moved in so quickly, especially during such a busy period. The staff were always cheerful, polite and happy to help, while any queries we did have were answered promptly.
5/5
GoogleThe services I received from the agency were great. They were able to do everything within the specified time frame and they were very helpful. Lee was very helpful and always very responsive. I will happily work with them again. Thank you!
5/5
GoogleWe viewed 3 houses with Hannah. She was punctual, knowledgeable and helpful with all of our enquiries. Nothing was too much trouble and when she didn't have answers to specific questions, she found them out quickly for us. Thank you Hannah.
5/5
GoogleI can't thank Lynsey, Jamie and the team enough. From the start to the very end they were extremely helpful but more importantly they were 2happy to help. I would thoroughly recommend them to 2looking to sell their home.
5/5
GoogleConnells has been very good to us very helpful thank you for what you have done especially to Jamie and all the other team kind regards Estelle and Nigel
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can't believe how accommodating and friendly lynsey and Jamie and all the staff gone over and beyond. I would use them again if needed with hesitation. Thank you so much
Many thanks Jenny for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Paignton.
