Every review we hold for the Paignton office, from every platform, shown as written. First names only.
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5/5
GoogleHaving very recently moved to Paignton, we had a significant change in family circumstance that led to us having to move again in a short space of time. This was a daunting process to go through again and we were glad to have gone to Connells Estate Agents to handle it. The whole team there were friendly and what helped a lot was that the communication was excellent. It was never a problem getting through to them on the phone and if we left a message with them, they got back to us in a timely fashion. Many thanks to Jaime, Phoebe, Hannah and the rest of their team for making this move a lot easier.
Andy Β· 15 June 2023
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5/5
GoogleJamie, Lynsey and the whole team at Paignton Connells were all absolutely brilliant. Really friendly, responsive and secured full asking price on our property.
I also used Fiona for mortgage services and she was brilliant, managing to increase the amount I could borrow by a huge amount in comparison to other lenders and brokers I had spoken to, and was also able to keep payments low. Thank you so much Fi!
Georgia Β· 8 October 2024
Agent replied Β· 22 October 2024
Thank you for your brilliant 5* review and thank you for your kind words Georgia. Best wishes, Lucy, Customer Relations.
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5/5
GoogleJamie has been so helpful from start to finish! Our purchase was very smooth and we cant fault the level of service and support we received! Thank you so much!
Ella Β· 31 May 2024
Agent replied Β· 14 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Ella! Kind regards, Lucy, Customer Relations.
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5/5
GoogleSitting here, enjoying the peace of our new lounge, looking out on to our lovely new garden, we canβt praise highly enough the team at Connells, Paignton. They were a pleasure to work with - friendly and professional. Weβd originally marketed our property with a different agent but without success. Within a few weeks of switching to Connells we had on offer and things got underway. We were particularly impressed by the great communication from the team. Every step of the process they were with us to advise - and sometimes calm our nerves! Even in those times when nothing much seemed to happening we received weekly check-ins to make sure weβre ok with everything. We also opted to use Connellsβ mortgage adviser and linked legal services and we feel this made things go more smoothly as the teams communicate easily. Would highly recommend Connells.
Kate Β· 15 April 2024
Agent replied Β· 14 June 2024
Kate Wakeham thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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1/5
GoogleOur experience of dealing with Connells was dreadful. Our Landlords decided to sell and initially we were told we would not be pressured to move. Within days we were contacted by 'Jamie' who showed zero empathy or tact and was pressuring us into agreeing to viewings & photos. We politely declined stating our privacy reasons and within days Connells had obviously complained to our Landlords and we were served a section 21. We continued in this time to receive text messages trying to arrange photos....even after we moved! A Connells employee came to do a valuation on the property and suggested that maybe we would be better off being made homeless!
All the staff need to be retrained in how to treat people properly rather than being driven by targets and greed. Connells have a letting department too, there's no way I would want to be a Tenant managed by them if this is an example of how they treat people.
Jenny Β· 16 March 2024
Agent replied Β· 14 June 2024
Hello Jenny Mc Laughlin, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHad a great experience with Connell's Mortgage Advisor, Fiona Stevenson.
She was very helpful from start to finish. Guided us through the mortgage application process, as well as building and contents etc. Made the process very enjoyable and also ensured we got the best possible deal/outcome.
Worth noting she is very proactive as well, always checking in to make sure things are moving as they should, and if they aren't, helps to get that done.
Would highly recommend.
Jacob Β· 15 April 2024
Agent replied Β· 14 June 2024
Many thanks for the fantastic recommendation and 5* review Jacob Bubeer. Kind regards, Lucy, Customer Relations.
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5/5
GoogleConnells have been amazing helping me with my property search. After not having any luck with other agents,I am so glad I contacted connells to try to find a place. Leigh was great from start to finish kept in regular contact and got everything sent through and completed very quickly. I was moved in just over a week after viewing a property! Brilliant service,I would definitely recommend Connells for your property search π
Grace Β· 15 June 2023
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1/5
GoogleCompany keeps phoning you up about total rubbish.ask see commercial mortgage advisor did not get that right.wanted see a house on day phone up saying can't view .so will never go with a joke of firm
Adam Β· 11 October 2025
Agent replied Β· 11 October 2026
Hello Adam,
Thank you for sharing your feedback with us. I'm sorry to hear about your experience and the inconvenience it has caused. Please reach out to us at complianceresidential@connells.co.uk so we can address your concerns directly and work towards a resolution.
Best regards, Lucy, Customer Relations Team
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5/5
GoogleTara from Connells has been such a massive help. A shiny and bubbly person who really tries to go above and beyond. She has really helped my journey into renting and made the process so easy and straightforward. I can't say enough how great she is and definitely an irreplaceable asset to Connells. Will definitely be sticking with this estate agent in the future :)
Tara Β· 1 October 2024
Agent replied Β· 22 October 2024
Thank you so much for your wonderful 5* review! We're thrilled to hear that Tara has made your renting journey easy and straightforward. She truly is an irreplaceable asset to our team. Best regards, Lucy, Customer Relations Team
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5/5
GoogleGot great help from Lillie with finding my new flat, was quick and communicative and a pleasant experience all around
Ryan Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you for your kind words and positive review! We are thrilled to hear that Lillie helped you find your new flat with ease and provided exceptional communication throughout the process. We strive to make every experience with our company pleasant and efficient. Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleThe absolute worst experience we could imagine. Moved us in to a dirty and unfit house and have done nothing to support us in welfare and intervening with the landlord to ensure our rights were upheld.
Gabriella Β· 19 September 2025
Agent replied Β· 23 September 2025
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleGreat staff, great communication, Jamie and his team work tirelessly to get the right results. A great big thank you from Tony & Alison. Sold our property.π β¦
Anthony Β· 15 February 2024
Agent replied Β· 14 June 2024
Many thanks Anthony Denton for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleA lovely lady called Tara Portsmouth, was there to help myself and my family through our rental journey, either at the end of the phone or we could drop into the office anytime.
Nikki Β· 11 October 2025
Agent replied Β· 11 October 2026
Hello Nikki, thank you so much for your wonderful 5* review! We're delighted to hear that Tara Portsmouth was able to assist you and your family throughout your rental journey. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
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5/5
GoogleWe lost an earlier property we found through a different estate agent, not their fault mind. We were then urgently needing to find a new property because we had already lost 8 weeks with the earlier property. We explained to issue to Lauren Mitchell who was unbelievably helpful in finding another property that met our requirements. She saved us much time by only giving us suitable properties meeting our needs and we have now started the purchase on a property she found for us. We would definitely recommend Lauren if you want efficiency.PositiveProfessionalism
Rogerio Β· 15 June 2022
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5/5
GoogleThe Connells letting department, more specifically Tanita and Leigh is most proficient. Be it buying, selling, or letting a home, the process can be stressful; failing that daunting.
I always have a multitude of questions or concerns, yet both Tanita and Leigh resolve my queries, and where they do not know the answer; they find the correct response and get back in touch.
Their courtesy and time to talk is most reassuring, but while still maintaining a prudent level of business sense. This balance gives me great peace of mind and other businesses could learn from this duo.
Harry Β· 15 June 2022
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5/5
GoogleThank you for your amazing service, both sale and purchase. I was kept well informed the whole way through, Jamie seemed to make a special effort to get both over the line. Not sure we ever would have made it without your help. All the staff I had dealings with were cheerful and helpful. Great company to deal with.
Gillian Β· 24 November 2024
Agent replied Β· 8 December 2024
Hi Gillian,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Jamie and the team could assist you so effectively with both your sale and purchase.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleAbsolutely 1st class service. I can't thank enough Lynsey, Jamie, Jordan and Jess for everything. I was originality marketed by someone else who made a lot of promises. They didn't even stay in contact. I then was introduced to connells and what a great service from start to finish with all there staff. I would thoroughly recommend connells anyday
Maurice Β· 10 November 2024
Agent replied Β· 8 December 2024
Thank you for leaving us your superb 5* review and recommendation. Thank you Maurice for your delightful comments. Best wishes, Lucy, Customer Relations.
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5/5
GoogleOur experience so far has been incredible. We purchased an investment property earlier in the year and asked Tanita if she would manage the property for us, on a full management basis.
We canβt thank her enough for the communication & advice she and her team have given us so far, knowing our investment is in good hands makes a huge difference.
Would definitely recommend.
Stephen Β· 25 July 2024
Agent replied Β· 24 August 2024
Thank you for your terrific 5* review and recommendation Stephen. Best wishes, Lucy, Customer Relations.
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5/5
GoogleFantastic service from Lynsey and Jamie. It was a pleasure to deal with you both. Very proactive , professional and friendly. Definitely on top of their game. Thank you βοΈβοΈβοΈβοΈβοΈβοΈβοΈβοΈβοΈβοΈ
Diane Β· 11 October 2025
Agent replied Β· 11 October 2026
Many thanks for the great and your kind words Diane. Best wishes, Lucy, Customer Relations.
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5/5
GoogleMe and my partner are finally moving into our new home tomorrow after searching since February for a place as we are expecting our first babyβ¦we came across many different flats and houses and applied for almost every single one of them, to no prevail, we had no outcome and was always getting declined, through many different estate agents, none of them have been as helpful as Connells, our agent that we worked closely with was Leigh Godfrey! This man deserves every bit of praise and recognition, even from first meeting him he was welcoming and very helpful, he would ring me almost every month to check how we were getting on, exceptional customer service, he then showed us 2 similar properties and finally we got accepted for this property, he has been amazing to say the least, fulfilling our every need and ensuring that everything was well explained, we canβt thank him enough! Thankyou again Leigh! Youβve been absolutely amazing and me and my partner will drop something in to the store for you for when your back from your well deserved break!
Connor Β· 19 August 2023
Agent replied Β· 14 June 2024
Many thanks for the fantastic 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
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4/5
GoogleI used this branch to purchase a flat, the sales team were absolutely brilliant, friendly, helpful and always available when I needed them, if you're looking to purchase a property I highly recommend, the only reason I didn't give this a 5 star is that the mortgage advisor was awful, avoid this part of you can there are much better options available and definitely not worth the Β£600 fee.
Talon Β· 16 March 2024
Agent replied Β· 14 June 2024
Itβs really lovely to read another review Talon Silver. Many thanks for your feedback I have passed this onto the relevant team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleBoth Leigh and Tinita went out of their way to get us in to our lovely new home within a matter of days. Wonderful customer service. We are very happy.
Emily Β· 20 July 2023
Agent replied Β· 14 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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5/5
Google100% Recommend connells for any property rentals especially Leigh and Tanita who made the whole moving situation a million times easier to handle. Leigh is one of the most professional and down to earth guys I've met he made the viewing and the whole process right up to handing the keys over so quick and easy. Thank you Tanita and Leigh.
Aiden Β· 15 June 2023
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5/5
GoogleTara from Connells dealt with my tenancy. She was very professional, friendly and happy to help. Thank you for assisting us in renting.
Erin Β· 11 October 2025
Agent replied Β· 11 October 2026
Hello Erin,
Thank you for your wonderful 5* review! We're thrilled to hear that Tara provided you with professional and friendly service during your tenancy process. Your kind words are greatly appreciated.
Best regards,
Lucy, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.