1/5
Very disappointing purchase at…
Very disappointing purchase at Rochester Riverside. Leaking roof and stain on front of house, very creaky floorboards and chip on window pane. Slow responses and poor inconsistent follow up. I would not recommend.
Trusted Agent profile · Paddock Wood
★★★★★
918 reviews across 2 platforms
Church Road, Paddock Wood, TN12 6HF
Part of Countryside Homes Home Counties South, see every office.
Countryside Homes Home Counties South's office in Paddock Wood, at Church Road, is rated 3.3 out of 5 across 918 reviews on two platforms, including 31 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. Countryside Homes Home Counties South hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Paddock Wood.
Every review we hold for the Paddock Wood office, from every platform, shown as written. First names only.
1/5
Very disappointing purchase at…
Very disappointing purchase at Rochester Riverside. Leaking roof and stain on front of house, very creaky floorboards and chip on window pane. Slow responses and poor inconsistent follow up. I would not recommend.
5/5
⭐️⭐️⭐️⭐️⭐️Excellent customer service
⭐️⭐️⭐️⭐️⭐️Excellent customer service second best to none. Well deserved 👌🏽
Hi Hellen, thank you for taking the time to share your positive review!
1/5
This developer is a disgrace for…
This developer is a disgrace for washing their hands of a development they build only 5 years ago. It has failed an ESW1 fire safety check and flat owners now face bills into thousands of pounds to make the building safe and to even be able to remortgage! Buyer beware
1/5
Countryside end our cladding scandal
This developer is a disgrace for washing their hands of a development they build only 5 years ago. It has failed an ESW1 fire safety check and flat owners now face bills into thousands of pounds to make the building safe and to even be able to remortgage! Buyer beware.
5/5
We have received excellent service from…
We have received excellent service from the Sales Team at The Boulevard Newark site .
Hi Sarah, thank you for your review,. We are really pleased to hear your positive feedback and have passed on your comments to the team internally.
5/5
Brilliant service
Brilliant service. Moved recently into our Rochester Riverside home and couldn’t be happier!
Hi Andrew, thank you for leaving a review with us. We are pleased to hear such positive feedback and have shared this with the team internally.
5/5
Good staff
Good staff, very helpful and patient, welcomed us to our new house very nicely.
Thank you for your review Michael, we are really pleased to hear your positive feedback. We have passed on your comments to the team.
5/5
Rivers Edge Warrington
Rivers Edge Warrington - House built to good standard when externally inspected. Cosmetic snagging issues soon resolved when reported. Staff very helpful and responsive.Thank you!Dzan
1/5
Nice glossy brochures...beware
Nice glossy brochures.. But it basically stop there. From fleecing buyers with abusive doubling ground rent, and refusing to remediate to the situation untill pushed hard by owners, councils, public opinion, to not owning to their mistake when faced with non fire safety compliant cladding... Avoid.
2/5
Any snagging that needs doing they drag there feet and half doesn't get done
5/5
Just moved in
Just moved in, house is great and everyone has been very helpful
Hi Paul, thank you for leaving a review. We are pleased to hear your feedback and have shared internally.
1/5
I own a countryside property (flat) in…
I own a countryside property (flat) in Manchester, and the cladding has been deemed unsafe for use. Countryside has decided it is not their problem that lives are at risk in their propertie and have stuck residents with the bill. Bad ethics from a bad company.
5/5
Really great service and helped with…
Really great service and helped with all our questions/concerns.
Hi Will, thank you for leaving your positive feedback. We will pass this on to the team.
1/5
Mis-sold, mid-lead... give it a miss!!
Bought my beautiful home 6 years ago, never were we told about the doubling ground rent, we are now trapped in a leasehold property which may even become unmortgageable! Mid-lead from the start!Mis-sold from the start! This is a leasehold scandal!!!Do your own research as we are now trapped!!
5/5
A dream house
A dream house, just perfect and the Countryside team amazing. I highly recommend Countryside.
Thank you for your review, we are really pleased to hear you have had such a positive experience with us.
5/5
Great new houses being built to a very high standard 👏 …
5/5
Very happy with the services
Very happy with the services. I strongly recommend.
Thank you for your feedback, we are pleased to hear of your positive experience.
1/5
We had a lucky escape, but it only cost us £500!
Please re-think before buying any new build home. We had a very lucky escape with this company!Thankfully we backed out of the agreement just in time but lost our £500 deposit, which I’d much rather lose than be in that sort of contract for life.
1/5
A truly unethical company who does not…
A truly unethical company who does not put their customers first. They take no liability for their own actions and yet they make millions in net profit. I for one will never buy from Countryside again and am disgusted in their behavior. (NV Building, Salford Quays)
5/5
Great new houses being built to a very high standard 👏 …
1/5
COUNTRYSIDE CUSTOMER SERVICES DO NOT EXIST!
Please can someone have the courtesy to inform me why my complaint emailed to Customer Services in October 2022 has not yet been resolved.
1/5
sadness
when we moved in, they said the warranty expired e.g. no fixes, very niceanother overpriced greedy developer, why do people even buy from them?
1/5
STAY AWAY
i was working for them ( from Fairmead agency ).. and Countrysyde dont wanna send my timesheet to my agency,so i cant get paid..Stay Away from Countryside..they are Liars..! ..👎👎👎👎👎👎
1/5
I left feedback recently and was told…
I left feedback recently and was told to contact an email you left. I'm still waiting for a response and that was about 6 weeks ago. Really poor
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Countryside Homes Home Counties South hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Paddock Wood.