Trusted Agent profile · Paddock Wood
★★★★★
918 reviews across 2 platforms
Church Road, Paddock Wood, TN12 6HF
Part of Countryside Homes Home Counties South, see every office.
Countryside Homes Home Counties South's office in Paddock Wood, at Church Road, is rated 3.3 out of 5 across 918 reviews on two platforms, including 31 Google reviews rated 3.8.
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Every review we hold for the Paddock Wood office, from every platform, shown as written. First names only.
5/5
TrustpilotFrom walking in to “have a look” to…
From walking in to “have a look” to reserving our house that same evening, Stuart helped us feel supported every step of the way! He was so friendly and helpful and we are confident we’ve made the right decision!
Hi Chelsea, thanks for sharing your positive experience. We're pleased to hear you were able to find your new home with us.
1/5
TrustpilotWas lied to at the sales process!
Was told by the liar of a sales agent that my house was near enough freehold, just leasehold in name and that if I wanted to buy the leasehold then I could for a nominal amount. I've now found out that I won't be able to buy it from Countryside, as they have sold it to an investor without giving me the opportunity myself to buy the leasehold. Now that to me seems really unethical of them, as they are selling something that really should only be sold to me to someone else to make money on something they've already money from me on.I would never buy from this company ever again
1/5
TrustpilotCountryside Properties plc - their warm words belie the bleak reality
Countryside Properties plc will tell you that they care deeply, are committed to using only quality materials, their standards are exacting, their design and build is exceptional and the places they create will stand the test of time and provide enduring value. Their words are warm and fuzzy but I can tell you the reality is, in my experience, quite different. I bought an apartment from Countryside Properties in 2005 and the materials chosen to clad the building are deemed to be a fire risk and in fact experts are of the opinion that the building did not even comply with regulations at the time. As far as the value of our properties is concerned, mortgages are no longer available and the leaseholders are expected to find huge sums of money to correct the faults even though these are most clearly not of our making. More warm words from Countryside Properties - they promise to deliver their business "in an environmentally responsible, ethical, safe and sustainable manner." I urge Countryside Properties - please fulfil these promises and step in to help the hard working people who bought in good faith and trusted your warm words and high aspirations. It is not enough to say you care deeply - it is time to show it!
1/5
TrustpilotDon’t buy from these
I live in a countryside built apartment block in Salford Quays up until recently used as the background on their web site. Due to the unfortunate Grenfell incident the buildings are deemed a fire risk based on the materials used In the render/cladding leaving us with an approx £1.5m bill. We spent money investigating and discovered the render does not appear to have been installed as per plan and under the manufacturers recommendations. We wrote to countryside to be given a standard letter saying all looks fine. Other construction companies such as Barrett are doing the right thing and helping leaseholders of Buildings in a similar situation. Don’t waste money with countryside buy from a more reputable construction company who’ll stick by you in the long term like Barrett.
1/5
TrustpilotAVOID AVOID AVOID
I didn’t even really want to rate them 1 star... I won’t deny I love my home .. all down to how I have furnished and decorated it ... however I have now been updated in regards to the issues we have with the leasehold and the issues with the help2buy option. Our leases are 250 years if you haven’t purchased by then, your property will be taken off you so you are literally renting your house and will never own it?!?! Why am I paying a mortgage? Which in turn means the help2buy is a scam as if this property stays in my family after being my first investment for me and my soon to come child .. we will never own it anyway.... scammed into using their solicitor and using their mortgage advisor as they are all in it together. when it came to my mortgage renewal I attempted to move to my bank and was told they won’t touch my help2buy mortgage and I’m best staying where I am ????? Countryside are scammers who prey on first time buyers and this is disgusting... we are generally young adults trying to make our way in life and start a bright future for our families .... our leases have been sold and we can purchase but you are basically still bound to the same covenants ?! What good is that .???? What would we have paid for ???? AVOID AVOID AVOID No way I will be able to sell my property on comfortably in the future ...
1/5
TrustpilotAnother company heavily involved in the…
Another company heavily involved in the profit making leasehold scandal, selling the leases to private companies within 2 years of living at the home despite sales staff lying at various stages. How did we fall for it? Well us and many others where pushed into using their own brokers and solicitors with incentives like, we'll waive the fee etc, those companies then didn't act responsibly and in our interests and left vital information out, like how they'll sell the lease on and that your ground rent will eventually be £4800 a year. I urge anyone thinking of buying to walk away, buy a true freehold house an older house. Even the new freehold plots they sell aren't really freehold when you need to pay for permission to do the slightest things and they'll have you paying for sewer maintenance and roadworks eventually. There's a reason the bosses of these companies are making footballer salaries and it's at the expense of the people who fall into their trap. We unfortunately are lining their pockets after falling into the trap of a home we can't sell.
5/5
Trustpilot💪💪💪💪
Honestly, the best customer service I have ever received. Office team was very helpful and polite. They was transparent and supportive throughout the process. They was also super reliable, always ready to answer any questions without fail.
Hi Kestas, thank you so much for taking the time to share your review. We're delighted to hear you've had a positive experience buying with us.
5/5
TrustpilotAbsolutely great reservation…
Absolutely great reservation experience.Would really like to commend the service received from Ed who has been in touch with us over the last couple of days everyday to get our new home reserved. Very professional without lacking human touch. Thanks Ed!
Hello, thank you for taking the time to leave your review. We are pleased to hear your positive feedback and will ensure this passed onto the team.
5/5
TrustpilotExcellent customer service and peace of mind for our first time buying a home.
Victoria, Penny and Lisa have been amazing from the very start, they were understanding and really helpful. They guided us through the whole process, recommending a mortgage advisor as well as solicitors, which for first time buyers was a huge help.
Hi Lydia, thank you for taking the time to leave your review with us. Its great to hear that your journey with us has been so positive and we will ensure this is fed back to the team.
5/5
TrustpilotBella wood view - great customer service
Stuart has provided a very friendly and professional service to us throughout the process which has made moving house feel so easy. Every step we have felt supported and can’t wait to move In to our new home.
Hi Sara and Gavin, thank you so much for taking the time to share your positive review - we will make sure to pass onto the team.
2/5
TrustpilotI have bought a Countryside home and…
I have bought a Countryside home and despite the initial sales being excellent I am now 9 months in and still waiting for the original snagging list to be completed. I have recently noticed a crack in my patio door frame (I was on my hands and knees at the time) and reported it to Countryside. The customer service team told me the door was fine when it went in and the property was checke twice by an experienced customer service manager. I have pointed out it was checked very well as there was a window frame cracked in 3 places that the didn’t see. However they have said if I am not happy go to NHBC basically washing their hands of me. Absolutely appalling after sales. If anyone has had window / frame problems please contact me to advise the outcome. Regards Scott
1/5
TrustpilotRacist...
Racist.... you decideI went to see a show home a few days ago. As soon as I walked in the man said "did you see that man over there, he brought the last 2 bed". A man sitting behind the desk then shouted "we were meant to call you this morning as we sold all the 2 beds this morning".I then said "well that's fine, I would also be interested in your 1 beds". The man pointed at the show home and said "it's over there". By this point, I had given them enough chances to prove me wrong and should have walked out. But I went to see the show home and when I came out, while I was standing they pointed at a piece of paper to show me the prices. A white couple then came in after me and were seated straight away.All the apartments are still up for sale!
1/5
TrustpilotI would never buy a new build from…
I would never buy a new build from countryside again, their after sales and snagging fixing is appalling, can't finish one house properly and move on, 8 weeks I have been here and only just been able to move in properly, sales are very keen to sell but never tell you the whole picture, dreadful experience,they know I hate the place and my advice do not buy a new build from countryside without getting a proffesional snagging expert in, better still just don't buy you will committ yourselves to misery
1/5
TrustpilotCladding and building standards crisis
I bought a flat in a brand new complex by Countryside properties in good faith. We have had a fire inspection which shows our building does not have the correct fire cavity walls, has highly flammable insulation and cladding. The building would not have met fire regulations when it was built. We have had endless problems with leaks due to shoddy plumbing and now have an excess for £200,000 on our water insurance.
1/5
TrustpilotPoor build quality and terrible customer service
I expected a few snags when we bought a new build property from Countryside, but nearly a year after we moved we are still dealing with major build issues. There are simply too many to list here but the highlight to date has been forgetting to insulate the roof of our master bedroom and ensuite (basically half of our roof area), a problem also uncovered at several of our neighbours properties as well. For this huge oversight and negligence, not to mention the massive heating bills, Countryside offered us and our neighbours an unbelievably insulting £75 in compensation!Several radiators in our house turn on whenever we use our hot water and Countrysides contracted plumbers cannot get to the bottom of the problem, despite numerous attempts. We now feel that our only long term solution to this problem is to contract a trusted local plumber to carry out the works at our own expense.As several other reviewers have pointed out, Countrysides customer service department are utterly useless. It is not uncommon to wait for several weeks for a response to an email and you have to constantly chase them to get remedial work carried out. Everyone we know on our development has a similar horror story to tell so please think twice before buying a property from Countryside.
1/5
TrustpilotSubstandard
Substandard. Snagging not done. I only post the negative reviews as people have the right to fair treatment.
1/5
TrustpilotThey just don't care. Awful company
Absolutely terrible company. I urge anyone thinking about buying a property from Countryside properties to think twice. We had a burst water pipe a few month after moving in and all flooring through-out the whole property had to be ripped up and re-fitted. Over 6 months later and we are still waiting on some of the damage from this flood to be fixed by Countryside. We have since had several other leaks. The plumbing is quite clearly so far below standard and yet Countryside don't seem in a rush to fix this. Worst customer service and aftercare team I've ever encountered. Spent many a day emailing them, chasing them, spending money ringing their 0845 customer service line because they never reply to emails. We still have things on our snagging list that haven't been fixed.Once again - if you're reading this and considering purchasing a Countryside Property - I would urge you to re-consider.Oh and did I mention - the flat we bought just over a year ago - was sold to us with what is now known as an onerous doubling ground rent...but that is a whole other story! Just watch out for them pressuring you into using a solicitor and mortgage broker from their approved list...don't make the same mistake we did...
5/5
TrustpilotPenny and Lisa have been so amazing…
Penny and Lisa have been so amazing throughout the whole process of buying my house. They have been helpful every step of the way. Such awesome people, could not have asked for a better set of people honestly.
Hello, thank you for your review. Its great to hear your positive feedback and we will pass this on to the team.
1/5
TrustpilotShoddy
Badly, put together, house, most trades, are well below par, getting them, to put anything wright, is like trying to part the red sea, and has a another review, posted, the garden as been so badly, done, it has sunk, this has nothing to do with, cutting the grass, it's do with the preparation underneath. Sadly, I think most house, builders, are the same, Greed, take's over, and until the law changes, they will continue, produce, poorly build properties.
1/5
TrustpilotCountryside have dealt badly with cladding issues
I've given a one star review in light of Countryside's decision not to pay for vital work to change the cladding on a building where I own a flat. Developers of many other buildings that need similar work done HAVE decided to cover the cost so it is extremely disappointing that Countryside won't. It is leaving some residents in debt. If Countryside cannot over the full cost I believe they should at least look at making a contribution.
1/5
TrustpilotAvoid buying homes from Countryside
Just purchased a Countryside home in Cambridge. Absolutely awful experience, sub-standard building quality and no willingness from Countryside to fix issues. Worst developer I have ever encountered - avoid at all costs!
Hi there, we understand you are in touch with our team, and we’d recommend you continue working with them to resolve your issues. If you’d like to raise this further, please do email group@cpplc.com
5/5
TrustpilotIncredibly happy with the process and…
Incredibly happy with the process and overall house. Louise who i dealt with made the process very easy and was reassuring throughout the process.Any issues were quickly sorted out and there is a constant dialogue from the team to support me.
Hello Richard, thank you for taking the time to leave your review, we are really pleased to hear you have had such a good experience with us. We have passed this on internally and shared your comments with the team.
5/5
TrustpilotLovely welcoming staff
Lovely welcoming staff, friendly and knowledgeable
1/5
TrustpilotAvoid at all costs
Avoid at all costs. Disappointing customer services. Responds to your emails after 12 chasers. The sales representative will tell you any possible lie to sell you the apartment/house and get your signatures on the day of demonstration confirming that there are no defects, even before you have moved in the apartment. Shocking. Very bad experience
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