Every review we hold for the Oxted office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoor and dishonest communication
Absolutely shocking with their communication to shareholders. One of the Directors, Debbie W, outright lied and when I called he out and asked for honest and transparent comms, she ignored me. Laughable, if I wasn't contributing to the 'service' costs...
C · 18 February 2026
Agent replied · 23 February 2026
Please be assured that we are doing everything possible to resolve the rather complex legal situation at your development.
We have, and will continue to, update all residents as and when we are able.
★★★★★ 5/5
GoogleVery smooth process of viewing and buying, Loraine was really helpful and made the move stress free!
Stephen · 16 June 2025
Agent replied · 8 July 2025
We are delighted that you found the process of viewing and buying smooth. Thank you for leaving a review, the team really appreciate you taking the time to do this.
★★★★★ 5/5
TrustpilotGreat staff, great service
Great staff, great service, really helpful at managing a tricky sale through every step of the process.
Nigel · 28 July 2026
Agent replied · 23 September 2026
So pleased we were on hand to manage that tricky sale through to completion for you. Thank you for taking the time to leave a review; this is very much appreciated.
★★★★★ 5/5
GoogleI've recently exchanged on a property marketed by White and Sons in Oxted and can sincerely say that you will be lucky to have the team playing any part in your 'chain'. Loraine in particular has been key to pushing our chain to exchange.
With a significant level of industry experience myself i understand the importance of proactively managing a sale through to completion. Loraine was the one person who did all she could to ensure that all parties, not just her own client, were informed and doing what was necessary to complete.
I would have no hesitation in strongly recommending their services. A great agent and delivering true value and service as a high street agent should. Great work!
Dominic · 24 October 2019
Agent replied · 22 October 2024
Thank you for taking the time to leave such a wonderful review, we really appreciate this.
★★★★★ 5/5
GoogleWe had a delightful experience with White & Sons. Keith and his team were so helpful, professional, trustworthy and efficient throughout the whole purchasing process. Loraine has been absolutely brilliant. As buyers we had lots of questions and Loraine was always able to obtain all the necessary information for us quickly, she worked really hard for the purchase to take place within a short time. Loraine is a credit to White & Sons. Thank you all so much for everything and for being so caring.
Baram · 24 October 2019
Agent replied · 22 October 2024
Thank you very much for your extremely kind words, these will be passed on to the team. We really do try to make home buying and selling a simple as possible, so we are of course delighted to read your comments. Thank you.
★★★★★ 5/5
TrustpilotHighly recommend!
We have now used White & Sons Horley twice for selling our home. We chose to use them a second time because they did such a great job for our first transaction with them in 2016. I think it says a lot that the majority of the staff are the same now as they were eight years ago. Our current sale has certainly had its challenges and Lucy, Steph and James have all been brilliant at sorting them out. We would highly recommend White & Sons Horley if considering selling your home.
Laura · 7 November 2024
Agent replied · 25 December 2024
Thank you for placing your trust in White & Sons for a second time. We believe navigating those sometimes unavoidable ups and downs in a transaction is where we really deliver true value. So to read your review is the only validation we need to know we are doing a good job for our clients'. Thank you for taking the time to leave a review, much appreciated.
★★★★★ 4/5
TrustpilotHelpful agents
Helpful agents. Always answered any questions I had.I had a very fun viewing with a member of the team!
Sue · 29 June 2026
Agent replied · 23 September 2026
We are so pleased we made your viewing so much fun. Thank you for taking the time to leave a review.
★★★★★ 5/5
TrustpilotVery helpful
The whole experience of buying our first home was made so much easier by the very friendly and helpful staff at the leatherhead office, especially Jack and Cedric.
Dom · 13 December 2024
Agent replied · 25 December 2024
Delighted to hear that your first purchase was made so much easier with our help. Thank you for taking the time to leave a review, it's a privilege to be part of this journey with you. Thanks, White & Sons.
★★★★★ 5/5
TrustpilotWhite & Sons have been professional and…
White & Sons have been professional and attentive throughout our sale. Every member of staff has been friendly and approachable and nothing was too much trouble. I would not hesitate to use their services again. Thank you to the whole team at Reigate for a successful sale.
Sue · 8 November 2025
Agent replied · 22 May 2026
Thank you for taking the time to share your experience. We are so pleased that you would recommend our services; this for us is the validation needed to know that we are providing our clients with great customer service. Thank you for choosing White & Sons to sell your home.
★★★★★ 5/5
FacebookAfter using and working with White and Sons on a personal and professional basis for the last 25 years I do not have any hesitation in whole hardly recommend this well established local business. From house purchase and selling managed by Tom, Phillip and team, to all aspects of tenancy management, block management and much more managed Justin, Debbie and team.
This well established friendly company gets a 5 star recommendation from me.
Andy · 14 December 2020
Agent replied · 22 February 2025
Thank you Andy for such a glowing review. We really appreciate your recommendation and your continued support. 25 years..... doesn’t time fly. Here’s to many more to come 🥂
★★★★★ 5/5
TrustpilotGenuine people.
Genuine people who gave straight answers and honest advice. Andrew negotiated a good offer on my sale and Ed kept the chain moving as fast as it could. My sale was never dependent on a purchase but again they were incredibly proactive in finding me somewhere to buy and simply moved mountains to get a simultaneous completion date! Would thoroughly recommend White & Sons Reigate if you want a really good agent who values you, the client.
Sara · 7 November 2024
Agent replied · 25 December 2024
The highest accolade we could ask for would be a recommendation, so to read your review is truly delightful. Thank you for taking the time to share your experience and for choosing White & Sons to help with your sale.
★★★★★ 5/5
TrustpilotThey were very helpful and made the…
They were very helpful and made the transition very smooth and were polite and happy to answer any question I had about the process or just to clarify anything I was unsure about.
Jamie · 3 March 2026
Agent replied · 22 October 2024
We are so pleased to hear that we made the transition a smooth one. Thank you for taking the time to leave a review.
★★★★★ 5/5
TrustpilotEd and the Reigate team did an…
Ed and the Reigate team did an excellent job driving the sale of my property, despite very difficult circumstances and a large & messy chain. Ed, in particular, really went out of his way to make it happen, for example, calling/messaging on his days off and from his holiday in Greece (I hope it's not the norm :(), sourcing & arranging someone to provide a report that White's weren't responsible for, continually chasing my inactive solicitor...I don't think the sale would have gone through had it not been for Ed's persistence. Thank you so much Ed!!!
Sam · 16 September 2024
Agent replied · 22 October 2024
Really appreciate you taking the time to leave such a wonderful review - thank you. Really pleased Ed was on-hand to help you through this process. Progressing the chain, no matter how complicated, is our forte. Thank you for choosing White & Sons to help you through this process.
★★★★★ 5/5
TrustpilotHighly recommend
The Guys were supportive as we were selling our parents house, took us through all the random questions we threw at them at our speed. We got to a position of several offers, together we found the best buyer. We highly recommend The Team.
Julia · 10 June 2025
★★★★★ 5/5
TrustpilotGreat team and service
Great people, thank you Savannah and Megan for providing a great service! The lettings/ property management team has been really efficient in dealing with issues, always responsive to emails/calls.
Kiki · 8 October 2024
Agent replied · 22 October 2024
Really pleased you find our lettings/property management team so great! Thank you for taking the time to leave a review, this is very much appreciated.
★★★★★ 1/5
Trustpilot**Terrible Experience with White and…
**Terrible Experience with White and Sons Estate Agents, Horley**I’m extremely disappointed with the service provided by White and Sons Estate Agents in Horley. My wife and I both took time off work to attend viewings for several properties that we had booked with them, only to receive a phone call shortly before our appointments informing us that they had accepted offers on two of the properties. This was frustrating enough, but then they refused to show us the third property unless we were in a "proceedable position."The agent on the phone was incredibly rude and condescending, asking repeatedly if we had "cash in the bank." I explained that we have a mortgage in principle and do not need to sell our current home to proceed with a purchase, but she persisted, dismissively questioning if we actually had the cash available. It was insulting and made us feel as though we were being judged as unworthy of their time.The whole experience was a complete waste of our time, and the lack of professionalism and courtesy was shocking. I would strongly advise others to avoid dealing with this agency, as they clearly have no respect for potential buyers.
Saif · 13 August 2024
Agent replied · 22 October 2024
We understand that it must be frustrating that two of our sellers have accepted offers on their properties this week, ahead of your requested viewings toward the weekend. We have a duty to our clients to confirm the position of all potential buyers who wish to view their homes and with regret, on this occasion, each seller has provided us with instructions that we are obliged to follow. We are sorry that they did not align with your own expectations. We wish you all the very best of luck with your search.
★★★★★ 5/5
TrustpilotHighly recommended
Andrew, Jackie and the team were a pleasure to deal with from start to finish - deep expertise in the local area and market, professional, friendly, and always ready to help with any issues that arose. So glad we chose them, highly recommended.
Julia · 13 January 2024
Agent replied · 22 October 2024
We are really pleased you chose us too, so happy we were able to help. Thank you for taking the time to leave a review, much appreciated.
★★★★★ 5/5
TrustpilotWhite and Sons
White and Sons, Reigate branch have been exceptional to work with. Always friendly, responsive and thoroughly professional I can't recommend them highly enough. Jackie was brilliant in keeping us informed and keeping all parties in the loop, Jackie helped the process run smoothly and efficiently. Mike is great as well and always made time to support our search. Thanks to all at Whites in Reigate, a great team!
John · 6 April 2021
Agent replied · 22 October 2024
A big thank you from the Reigate team for leaving such a wonderful review. Really pleased you found our service exceptional. Thank you for sharing your experience, we really appreciate you taking the time to do so.
★★★★★ 5/5
TrustpilotPatience
In a very challenging, slow market the staff at Reigate Branch sympathetically led us through selling our property over the 12 months it was for sale, before accepting a suitable offer.
Christine · 13 February 2026
Agent replied · 19 March 2026
So pleased we got there in the end! Thank you for taking the time to leave a review, we really appreciate it. We are pleased pleased you place your trust in us to successfully sell your property.
★★★★★ 5/5
TrustpilotTrustworthy estate agents - Andrew at White and sons assured me of the real value of…
Andrew assured me of the real value of my house where others agents failed. All at White and sons were very professional and reliable and I was very grateful that Rebecca
Vivian · 12 February 2026
Agent replied · 23 February 2026
We pride ourselves on delivering realistic valuations, so to read your review is reassuring. The highest accolade we could ask for is a recommendation, so to read yours is music to our ears. Thank you for taking the time to share your experience, we really appreciate you doing this.
★★★★★ 5/5
FacebookI have used the Oxted Branch of White and Co for my last 2 house sales and they are just brilliant ! What a great team they are ! I always recommend them to anyone who wants to sell their home .
Darren is fantastic when launching your property and Loraine is exceptional at the post offer stage . Amazing work !
Keep it up guys !
Lisa
Lisa · 10 December 2020
Agent replied · 22 February 2025
Thank you so much for your extremely kind words, this really means an awful lot to the team. Being recommended is the highest accolade we could ask for, so to read your comments makes us extremely proud. Thank you for choosing us, not just once but twice.
★★★★★ 5/5
TrustpilotExceeded the boundaries of expectation
Exceeded the boundaries of expectation. The team in particular Cedric, Jack & Jago were always willing to walk the extra mile and help me.
P · 7 November 2024
Agent replied · 25 December 2024
Absolutely delighted to read that we "exceeded the boundaries of expectation"! Thank you for taking the time to leave such a wonderful review, we really appreciate you doing this.
★★★★★ 5/5
TrustpilotLucy at the Horley office has been…
Lucy at the Horley office has been wonderful and extremely accommodating with any issues that have arisen during the sale of the property. The whole team there have been very helpful and Lucy has gone over and above with her professional approach and liaising with the solicitors involved, so 10/10 White &Sons!!! Will definitely recommend!
Debbie · 8 April 2026
★★★★★ 5/5
TrustpilotVery pleased with team at Whites, Horley Branch
James, Lucy and Team at Horley Branch were informative, professional, approachable and pro-active throughout the conveyancing process. We love our new home so hopefully we won't be moving again for some time! However, if the need arises we would return to Whites - thank you all
Karen · 8 August 2023
Agent replied · 22 October 2024
We are so pleased you love your new home and we are immensely proud we were part of that process. Thank you for taking the time to leave such a wonderful review, we really appreciate you doing this. It would be an absolute privileged to help you, should the need arise again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
