Legal and General Homes Cotswolds Oxfordshire reviews

★★★★★ 5/5

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Tony Lorraine was not only friendly and…

Tony Lorraine was not only friendly and welcoming but extremely knowledgable.

Consumer · 7 June 2024

★★★★★ 5/5

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Excellent and friendly service

Excellent and friendly service. Special thanks to Nikki. Professionally explained and is in touch and well communicated.

Navdeep_Sungha · 2 February 2024

★★★★★ 1/5

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Absolutely no customer service

Absolutely no customer service. Moved in 6 months ago. The lead flashing on the dormer window has a gap which means that every time it's even slightly windy the draught gets in behind the tiles and rattles them loudly so it's impossible to sleep. I have sent countless emails and phone calls to try and get it sorted but never get a reply, just told it will be sorted and someone will get back to me, which they never do. L&H find it acceptable that even though I am paying rent on a 3 bed house, one of the bedrooms cannot be used to sleep in for approx a third of the time so we end up having to sleep on the sofa. The developer never answers my calls either. They initially sent contractors out but they said there was no problem despite me sending audio files of the noise. The gutter contractors said the tiles were loose but the roofers apparently wont come back saying its not their problem. L&G need to sort this out. I've had enough of sleeping on the sofa so am seeking legal advice.Its not acceptable that 6 months after moving into a property one of the bedrooms is unusable for sleeping in. I asked if they weren't going to fix the problem, I could get a local roofer to replace the flashing or fix it down but was told I couldnt do that. So what am I supposed to do?

Emma · 4 September 2022

★★★★★ 2/5

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Finchwood park a mess

Finchwood park a mess, dug up roads and pavements not finished, always have drainage and sewage lorries around unblocking drains and also currently have a burst drain leaking a lot of water which has been left for 2 days, dead trees and turf and weeds everywhere especially round the flats. We pay maintenance every month to up keep the grounds all I’ve seen is the lawn cut but no weeding or watering of the plants have been done and looks a mess. Started phase 2 haven’t even finished phase 1. Roads still need to be finished and street lights installed so some areas at night are pitch black. They make the front of the site all nice where the office is making sure the grass and plants are watered and looking perfect for people viewing properties but for the residents it’s a mess. Also the smell of weed every night when your sitting in your garden on a nice evening isn’t ideal and nothing is done about it. Lots of people buying and using drugs round here. Please look around before you buy and it would be nice to see some improvement of the site as people pay a lot for these homes.

BH · 23 August 2022

★★★★★ 5/5

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Great customer service

We have recently reserved a new home at a L&G development and the experience so far has been very good. The sales team has been very helpful and supportive explaining everything we needed to know and answering all our questions. The follow up communication has been really good, keeping us up to date and helping with all aspects of the purchase. The team are a real pleasure to deal with and are always genuinely happy to see and help you which makes the whole process so much enjoyable.

Chris · 13 August 2022

★★★★★ 5/5

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Having lived in rented property for the…

Having lived in rented property for the past 18 years I was very excited about the prospect of owning my own home, but also apprehensive about this major decision. Having lived in other peoples properties for so long I decided on a new build and discovered the L&G development just 15 minutes away. The ladies on the site were very informative, helpful and honest. At no time did I feel under any pressure. A big attraction was that everything I needed was included and of a very high standard. Having decided on the property I wanted, the big question was could I be patient until it is going to be ready. The answer is of course YES.

Joseph_Rogers · 8 August 2022

★★★★★ 1/5

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Bad Customer Service/After Care

Been waiting for soft close hinges since February 2022 as it’s annoying the doors slamming when kids in bed waking them. After 4 months they sent one part but not the other part even though an after care person seen the issue. Constantly being ignored, promises of part coming and all the time the 12 month warrant will expire! Pleasant staff to talk to but when it comes to action nothing happens! If I could give a minus star I would. Customer service is zero and even reporting issues via the portal the jobs just sit there and you have to chase the works. Garfield DW Homes Wigston Meadows

Garfield · 6 August 2022

★★★★★ 1/5

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DO NOT BUY THROUGH L&G!

DO NOT BUY THROUGH L&G. My experience with L&G Affordable Homes has been extremely poor.

Tyler · 20 July 2026

★★★★★ 5/5

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Brilliant sales team at Cross Tree’s…

Brilliant sales team at Cross Tree’s Park Shrivenham! It has been an absolute pleasure in dealing with Lorraine, Mo & Tony at Crosstree’s Park Shrivenham. Outstanding customer service from day 1, they have made our purchase journey so easy and stress free from reservation to completion with brilliant response times on emails and via phone. They can never do enough to help - a real credit to L&G!

Rebecca · 12 August 2023

★★★★★ 5/5

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great sales experience

Our experience with Legal and General Homes so far has been great. We have talked to Tony at Cross Trees Development in Shrivenham and Lily and Jane at Nobel Park in Didcot. They were all extremely competent and kind, they took their time to explain everything about the house, the development, future plans and how they work. It has been really nice to feel welcomed and listened to. We found many other developers to be very rushed and not caring about our needs. The quality of the houses seems higher than the average new builds and they have some very interesting designs. The homes are more spacious than other we have seen and they seem like genuine good people. We are in the process of reserving a house and hopefully everything will go smoothly. The premises are there!

Beatrice · 22 June 2022

★★★★★ 5/5

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Excellent service at Noble Park.

We visited Noble Park, Didcot to view a Drayton show house. We were greeted by Lily Simpson Sales Consultant. We were welcomed on arrival and made to feel special , she was fully aware of what we were looking for. The walk around and communications were very clear and she listened carefully and her approach was a breath of fresh air. The best customer service I have ever received, needless to say we are very interested in purchasing in the future. Well done Lily.

Philip · 26 May 2022

★★★★★ 2/5

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Not as expected

As stated in other reviews, very poor once L&G have the money tied up.Living on a developing site has expected downsides but when a phase it supposedly completed, you shouldn't have to live with the daily downsides.Pathways blocked off with raised iron works or incompleted. Swamp areas filled with litter, not dealt with. Areas that are unsafe for the many young children living on the development.Ends up being a sickener, driving past a perfectly maintained showhome/office on the way to your neglected development on a daily basis.

C · 30 April 2022

★★★★★ 1/5

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Finchwood Park

Terrible to put it simply. It's been a very tiring experience explaining multiple issues, they come out and see the issue....then it never gets dealt with. Someone new comes out to see it again (while you the homeowner has to take time off work etc), then you get promises it will get dealt with. We have a swamp garden a simple french drain would fix. (they have been out 6 times now to "take notes"). It's a complete waste of time. The only positive is at least the toilets flush properly.

Paul · 30 April 2022

★★★★★ 1/5

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Absolutely poor costumer care from the…

Absolutely poor costumer care from the company towards tenants. I am not sure if different for buyers but we have been facing worst costumer care from their side along with Stonewater. We are dealing with mould for 6 months now because of a scale filter installed and the peoblems has not been solved in ghis past 6 months and this have caused asthma to our children, even tough they been told they just don’t care, don’t answer emails or phone calls.

Andrada · 1 April 2022

★★★★★ 5/5

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Jonathan C was brilliant

Jonathan C was brilliant, he was super efficient at getting back to me with the surveys report, and explained all the points in detail and broke them down for me so I understood

Tom · 21 December 2025

★★★★★ 1/5

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Very bad experience with L&G

Very bad experience with L&G . I bought a commercial property from them no one to contact I have left review on google and owner reply to send more details about the property and I did it’s been five days now no response from owner. Very bad service after promising but still no response. Shame

Amargeet · 18 October 2023

★★★★★ 5/5

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Lorraine and the team at Cross Trees…

Lorraine and the team at Cross Trees Park are fantastic!

Teresa · 17 July 2023

★★★★★ 5/5

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We have now happy to be buying a new…

We have now happy to be buying a new house, the service we got from Katie was fantastic

Mark · 1 October 2022

★★★★★ 1/5

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Finchwood Park

As others have said our experience at Finchwood Park started so well and then went downhill. The site is a mess, we still have snags unresolved after 18 months and there is a complete lack of quality control and customer service. It is really disappointing as they promise so much and then fail to deliver. Anyone buying I would suggest walks around Phase 1 and speaks to the residents.

Matt · 30 April 2022

★★★★★ 5/5

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I have just reserved on a property with…

I have just reserved on a property with L&G at Finchwood Park and am really happy with all of the help I have received so far from the Sales Team. They have been really informative and have provided very prompt feedback when requested. The care and support I have received, has made a big difference to making me feel comfortable and confident in buying a new home from L&G.

Sally_Hodgkinson · 12 April 2022

★★★★★ 5/5

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The team is always welcoming and has…

The team is always welcoming and has given me some very good advice. It has been a long process and we've finally been able to reserve our new property. They have been very supportive over the months.

Lynn · 25 August 2024

★★★★★ 5/5

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Bought my shed ownership home L&G,

Bought my shared ownership home through L&G,

Dan · 11 June 2026

★★★★★ 3/5

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Not very helpful

Not very helpful, havnt heard from them since we viewed the show home. Other builders have called us and offered us deals and answered our questions etc. These guys are not very knowledgeable when we’ve asked questions. We have a cash deposit and no chain so thought they would be more keen to sell to us. Have decided to spend our money elsewhere.

Elli · 14 December 2022

★★★★★ 1/5

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Sales team at Nobel Park are arrogant

Sales team at Nobel Park are arrogant, rude and lack integrity. Everything from appointments being spontaneously cancelled to promises of letting potential buyers know when a home is available to cutting deals with certain buyers and refusing any negotiations for other buyers. A very biased development, I would not recommend if you are a serious buyer. You will be pushed from pillar to post to make your buying experience a miserable one!

Lolomandi · 24 September 2021