Trusted Agent profile
★★★★★
90 reviews across 2 platforms
216 Banbury Road, Summertown, OX2 7BY, Oxford OX2 7BY
West's Oxford office at 216 Banbury Road is rated 4.4 out of 5 across 90 reviews on two platforms, including 59 Google reviews rated 4.8. The 31 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
TrustpilotSuperb service
We experienced excellent service from two Oxford branches and in both places we treated by every member of the team with a great blend of professionalism, competence, realism and warmth. Their local knowledge is superb and they work really hard to find something that is right for you.
5/5
GoogleWe built a relationship with Nikki Hemsley as a prelude to the marketing of our property in Drayton. She spent time with us to understand our property and how it might best be marketed. Nikki arranged a 3D virtual guide of the property …
5/5
GoogleAs a former Estate Agent myself I am fully aware of the negative attitude towards Estate Agents generally and how it is thought that they do not offer value for money. However, I would not hesitate to recommend West. This small company …
5/5
GoogleQuite simply, the best Estate Agents I have ever dealt with! Their, knowledge, advice, professionalism and service are top class. Whatsmore, they are really nice people - a joy to deal with! I would have no hesitation in recommending them.
5/5
TrustpilotGreat team who always are friendly and…
Great team who always are friendly and helpful, I spoke with Annabel who was very efficient and pleasant to deal with :)
5/5
GoogleNikki recently helped us to sell our property in Steventon. The chain was long and complex and the transaction became very protracted due to the Coronavirus pandemic. However, Nikki worked tirelessly to keep things moving and kept us …
5/5
GoogleVery useful and knowledgable
5/5
GoogleWe are delighted with our new home purchased through West. Our contact, Nikki Hemsley, managed the process efficiently and personably - nothing was too much trouble. We are very happy to recommend West.PositiveResponsiveness, Quality, Professionalism, Value
1/5
Trustpilotnever informed us the property was sold…
never informed us the property was sold 3 days before our viewing date, time of work lost, financial loss involving all our family!!
5/5
GoogleWe sold our house and also viewed a number of properties with the West team. Highly recommend working with them. Professional, experienced, and human!
1/5
TrustpilotThey never return phonecalls or…
Property manager on holiday during check out.
5/5
GoogleVery helpful and communicative company, no problems at all at any stage of our tenancy
1/5
TrustpilotAppalling and disgraceful managing agents
Appalling.
Hi Zoe, We’re sorry to hear that you’ve been disappointed with your experience at Woodstock Close. Breckon & Breckon were appointed as managing agents in 2023. Since our appointment, we’ve worked closely with the freeholder and WCLA (an Association set up for the leaseholders themselves) to address several long-standing issues inherited from previous managing agents and to ensure the development is managed responsibly and sustainably. We have the full support of the WCLA, whose Chair recently wrote to thank us for our “practical approach, open communication, and rigorous financial management.” Service charges are not set by Breckon & Breckon alone but are reviewed and agreed in consultation with the freeholder and WCLA, based on actual maintenance needs and long-term planning for the upkeep of the buildings and grounds. We understand your frustration following the collapse of your sale (which you blamed on the maintenance charge) and appreciate how stressful that must have been. However, we do not believe it is fair to attribute that outcome to our management practices, which are transparent and in line with industry standards. While we felt it important to respond given the serious and inaccurate nature of your comments, we will not engage in further discussion on this public forum. Should you wish to discuss matters constructively, we remain available via the proper communication channels. Thanks, Breckon & Breckon (Asset Management)
4/5
GoogleRating only, no written review.
Thank you very much for taking the time to give us a 4 Star Review
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
West's Oxford office has 90 reviews across two platforms: 59 on Google, 31 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
West The Property Consultancy is rated 4.4 out of 5 across all 90 reviews, and 4.8 out of 5 on Google from 59 reviews, checked 9 October 2026.
West The Property Consultancy, 216 Banbury Road, Summertown, OX2 7BY, Oxford OX2 7BY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.