West The Property Consultancy reviews

★★★★★ 5/5

Google

Nikki Helmsley runs the section of West that covers our village. Although she was already very knowledgeable about our village having spent her formative years growing up there, she stayed on top of all that is going in there and in the environs. Nikki is extremely thorough and detail-oriented in all she does. She is very committed to showing how professional an estate agent can be and it is clear that not only has she succeeded in that endeavor, her professionalism would lead you to believe she would be successful in whatever profession she chose. Nikki worked extremely hard and efficiently and had many good ideas for how to market our property successfully. The Brexit referendum has truly stalled the market for us and the other agents we had previously used over the years were not nearly so clever or energetic as she is. We accepted a good offer within a very short time of her listing and yet she never stopped working--keeping all going forward well and executing chores that we could not as we now live abroad. She is dedicated, committed, honest and very hardworking. I recommend her highly. As an addendum, I would like to also commend Gavin West as well. When Nikki was on holiday early on the process, he not only stepped in to cover for her but was in constant communication with us at hours that would not have been so convenient for him. This is a great firm that has overcome the challenges posed by Covid-19 and dealt with the crisis with terrific energy and imagination. A terrific firm to deal with!PositiveResponsiveness, Quality, Professionalism

Sally · 11 November 2020

★★★★★ 5/5

Google

Nikki was fantastic, professional and very friendly. All our dealings with her, as agent to our purchase, were straightforward, proactive and positive. Our purchase was made a lot less stressful by Nikki’s proactive approach. She was always prompt and went over and above to secure our deal.

Ben · 11 November 2020

★★★★★ 5/5

Trustpilot

It was a pleasure working with Brooke…

It was a pleasure working with Brooke from the Summertown office. She went over and beyond to make sure we got our home despite many unexpected issues with our Mortgage. I would highly recommend

Surayyah · 5 June 2025

★★★★★ 5/5

Trustpilot

Complicated chain, outstanding support

We were a part of a complicated chain. We viewed a home in Witney, Oxon in February and fell in love with the property. To move forward, we needed to put our two houses on the market. John had them online and live with professional photographer within the space of a week. We very quickly had viewings (10~) within a week and moved to offer stage within a month. John supported us thinking through the offers we received and the offer we made. I found him to be a great source of guidance throughout the entire process and cannot recommend him enough. We also partnered with Alex, who sold one of our houses and did several viewings and he was consistently supportive, contactable and open. I found the group whatsapp chat useful, quick, and easy to communicate. If we were to sell again, we would definitely use B&B.

Holly · 14 October 2024

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service from management and sales teams. The sales team was very unresponsive and let the sale of my apartment drag on for months longer than they needed to be. The management team were also very poor and continue to bill me even though I moved out in July and have explained that. They claim this is completely out of their hands and were extremely rude and dismissive.

Anthony · 22 January 2025

★★★★★ 5/5

Google

We bought our house through West Property Consultancy and thought they were excellent. Nikki Hemsley was our main contact and we thought she was very good, efficient and very nice. We would definitely recommend them.

Davina · 11 November 2020

★★★★★ 5/5

Google

Gareth Gould was one of the most diligent an honourable agents I have dealt with in many years of interacting with property professionals. This man goes over and above the level of expected service.

Rupert · 11 November 2020

★★★★★ 5/5

Google

Mrs Nikki Hemsley, working for Gavin West of West The Property Consultancy, was involved with managing the sale of Thatched Cottage, High Street, Sutton Courtenay, Oxfordshire. We found her very friendly, approachable and above all, calm and professional. Her communication skills were excellent and she was always available when required, going above and beyond her remit. We always received honest and informative feedback after viewings and within the actual sale process, particularly assisting in liasing with the respective Conveyancers. We would highly recommend her. Robert and Audrey Vale

Rob · 11 November 2020

★★★★★ 5/5

Google

Cuan Ryan was our agent from West. Cuan's approach to the sale of our mother's house in Buckland was exemplary from start to finish. From the excellent particulars to the professional and diplomatic negotiations, Cuan provided exactly the sort of service that you employ an agent for. I cannot recommend Cuan and West Consultancy highly enough.

Katie · 17 April 2022

★★★★★ 5/5

Trustpilot

An absolute delight to deal with

I have been renting for 6 months and the only whole experience has been nothing short of fantastic. I wholeheartedly recommend renting from these guys.

Ben · 27 March 2025

★★★★★ 5/5

Google

So glad we chose to sell through WEST and wouldn't hesitate to do so again. We cannot thank Nikki enough for her friendly and professional approach, always keeping us up to date and informed and explaining our options carefully and concisely so we could make the best decision for our sale. Thank you so much!

Jessica · 17 April 2022

★★★★★ 5/5

Google

A great service from a property consultancy with a personal approach, who worked dilligently (and successfully!) to find a new tenant for office space we wanted to sub-let. The whole process was challened by COVID, but Gavin and his team took on the job with great professionalism and good communication throughout. I heartily recommend them.PositiveResponsiveness, Professionalism

Melinda · 11 November 2021

★★★★★ 5/5

Google

On our first meeting, Nikki Hemsley of West-PC stood out in glorious technicolour from her dull grey competitors. She immediately saw the selling points of the property and had a very clear view of who would be interested and why. Her competitors had no such insights. She said she already knew people who would be interested and she would supplement that with a targeted marketing campaign, she did. Her competitors said they didn’t know of anyone and we would have to generate interest with a general marketing campaign. She said she could get more for the property than our target price (she did); her competitors thought we may have to drop the price a little. She said she would get us more than one offer (she did) ; her competitors said in today’s market finding one buyer was tough enough. She said she thought it was possible we would get a proceedable, acceptable offer within weeks (we did); they said plan on months in today’s market. She said she developed strong and trusted relationships with the buyer and seller and that was key to helping manage a transaction to completion (she did); her competitors made no such claim and I wouldn’t have believed them if they had. Overall she was a delight to deal with, tireless in showing people around and dealing with queries and incredibly responsive and efficient in supporting us. Outstanding and thoroughly recommended.

Mike · 12 November 2019

★★★★★ 5/5

Google

We were very impressed with the service we received from Gavin West and his colleagues. This was by far the most painless sale we have experienced! We could not fault the attention to detail and professionalism. What impressed us was that it wasn’t just about finding a buyer, Gavin West put in a lot of extra work liaising between the solicitors and other agents involved, making sure everything stayed on track throughout the sale.

Chris · 11 November 2020

★★★★★ 5/5

Google

Cuan was incredibly helpful, responsive, warm and professional throughout the sale of my property. Thoroughly recommend this service. Thank you Cuan

Jamie · 8 June 2024

★★★★★ 5/5

Trustpilot

Headington Office, best estate agents in the area

I cannot fault Ross and all the staff at his Headington branch. I would go to no one else if I had to sell another home

Nick · 8 November 2025

★★★★★ 5/5

Google

Always there to help especially Gareth and Chris thank you I have been using them for years. Highly recommended

Maria · 11 November 2020

★★★★★ 5/5

Google

We’ve recently moved flats and everybody at West has made this one of our easiest moves. Everyone is so friendly, helpful, and responsive. West has made the transition into our new flat so smooth and an overall positive experience!

Jack · 24 April 2025

★★★★★ 5/5

Google

The WEST team are yet to disappoint. They are professional, efficient and are actually happy to help! We had two minor issues in our house that we were not comfortable in sorting ourselves so contacted WEST and within a week they were sorted! They are a super team - Keep up the good work and thank you for looking after us so well.

Katie · 11 November 2020

★★★★★ 5/5

Google

Nikki Hemsley throughout our entire selling process was fantastic and a breath of fresh air. We had previously attempted to sell our house for 9 months pre lock down with another estate agent to no avail. Nikki was highly professional with …

George · 17 April 2021

★★★★★ 5/5

Trustpilot

Cannot speak highly enough of the…

Cannot speak highly enough of the Breckon team in Headington. From our first valuation meeting to the completion of the sale, we received fantastic support from Matthew and his team!

David · 24 October 2022

★★★★★ 5/5

Google

We cannot thank Nikki Hemsley of West Property Consultants enough for all the help she gave to make sure our sale went through as smoothly as possible. The whole package including the virtual tour, was extremely professionally marketed and …

Mike · 17 April 2021

★★★★★ 1/5

Trustpilot

I’m not sure they could be more…

I’m not sure they could be more incompetent.We recently rented a property with them and there were so many things wrong with and broken in the property I lost count. Mould in the bathrooms had simply been re-painted or covered with sealant so it wasn’t immediately apparent but came back very quickly. Every time we reported a fault or a problem including many that were reported in the inventory, we had to provide photographic proof, chase them up to send someone to fix it. The contractor turned up not know what was wrong or incorrect information. They would only finally believe the evaluation the contractor made, again we were made to wait and had to follow up after the contractors visit. This meant every repair ended up taking weeks and we eventually just started fixing things ourselves. The property was unfit for small children but no warnings were given to us beforehand. I would struggle to find anything they actually fixed and did right the first time we asked for help.

Unknown · 1 March 2022

★★★★★ 5/5

Google

Having been a tenant of one of the properties managed by WEST for over 18months, I have to say that their service has been fantastic. I was a little nervous about what to expect from them, and from the landlord, but they have consistently been communicative, proactive, friendly and professional. If you are a property owner - they will do what they are asked. If you are a tenant - rest assured you WILL have a positive support service.

James · 17 April 2022