Trusted Agent profile
★★★★★
90 reviews across 2 platforms
216 Banbury Road, Summertown, OX2 7BY, Oxford OX2 7BY
West's Oxford office at 216 Banbury Road is rated 4.4 out of 5 across 90 reviews on two platforms, including 59 Google reviews rated 4.8. The 31 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
1/5
GoogleVery disappointing with the service ,I made an offer for 425,000k in house in 36Scot road , and I was told this house sold 435 .I did ask the agent if the sale fell through to let me know and actually the sale fall through , but that never …
Dear Mr Hoxha, I am very sorry indeed to have received your review but the position in relation … More
5/5
GoogleThank you Nikki for guiding us through our new home purchase smoothly and professionally. West - The Property Consultancy were responsive and supportive: we highly recommend them.
5/5
GoogleFantastic service from WEST-The Property Consultancy for lettings. The team was professional, helpful, and made the entire process smooth and stress-free. Highly recommend!
1/5
TrustpilotSummertown office need micromanaging
Summertown office need micromanaging. If they're going to relay an applicants offer to you on your house, ask them if they have checked applicants proof of funds and if they have mortgage agreement in principle in place!
5/5
TrustpilotAfter trying to sell our house with…
After trying to sell our house with another agent for nearly a year in stepped ,Luke Mazonowicz at Breckon, and we never looked back. The whole team are so professional, and the photo,s and 3d tour where amazing.
It has been a pleasure to work with you both, thank you for your kind words. All the best moving forward, you know where we are if we can help further at all. Kindest regards, Luke
5/5
GoogleGareth Gould at West - The Property Consultancy has provided us with an exceptional letting service over many years. As professional landlords, Gareth delivers everything we need: responsiveness, market awareness, and a tailored approach. We recommend him very highly indeed
Many thanks
5/5
GoogleDear Gareth, I would just like to thank you for your friendly, efficient and professional service over the last 6 years. I have already experienced a stark difference in service with my new agents. Best wishes Amanda
Dear Amanda Thank you for your review, I am pleased that we were able to provide you with a friendly and efficient service during your tenancy. Best wishes to you and the family and if I can be of any further assistance in the future, please don’t hesitate to get in touch. Kind regards Gareth
5/5
GoogleThank you Chris. Always a pleasure dealing with you. Great team work and communication, what more could you ask for?
5/5
GoogleThe staff at West are polite, helpful and efficient. As a tenant, the team were amazing.
5/5
GoogleI supply cleaning services for west properties and they tend to be on the high end I find all the staff and management very helpful and friendly if your not sure give them a call
Thanks Stefan, always a plessure working with you
5/5
GoogleI highly advise using West and the team, they're efficient, trust worthy, and a really great company who value clients having dealt with both Chris & Gavin I was very impressed.
Thank you Alex, your endorsement is gratefully received
5/5
GoogleChris at west is always happy to help, they are a great team and always keep me in the loop when working with them. Very professional and always keep to appointments.
Thanks Bily, it's great to work along side you. We hope to continue the great working relaltionship with you.
5/5
GoogleVery professional. Always there to help when needed. Highly recommended.
1/5
TrustpilotHonestly
Honestly, I would be ashamed to be associated with such a bigoted, xenophobic selfish company. My in-laws, were given the run around to a degree that made them feel as if they were not even close to being worthy of renting a flat.
5/5
GoogleHelen has managed my tenancy above all expectations for my rental property. Helen has totally gone above an beyond anything that she was needed to do. I couldn't be happier with the work she has carried out and 5 stars doesn't come close.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThe best agency to buy, rent and sell properties in Oxford. West is highly recommended for its professionalism and customer service.
5/5
GoogleWe recently bought a house through West and we received an extremely professional and responsive service from Nikki, our agent for the purchase. We were on a tight schedule, and she went out of her way to make sure we were kept informed of the forward chain, which ended up completing bang on schedule.
5/5
GoogleVery professional service, Gareth could not of helped more in the purchase of our property Thank you so much, Gez & Tina Bishop
Thanks for the kind review Gez
5/5
GoogleWorking with Gavin at West was a very positive experience. He was incredibly helpful and friendly and made selling our property a pleasure. I wouldn't hesitate to work with him again. He gets my thumbs up as a great estate agent and thoroughly nice person.
5/5
GoogleWe deal with West on a daily basis, by far the most professional and well organised company we work with.
Thanks Ben, we really enjoy the great working relationship we have with you and your team. Merry Christmas to you all.
5/5
GoogleVery professional approach! Despite the overload of inquiries in the property market in Oxford, Chris from WEST showed a personal approch and was willing to send my cover letter to the landlord. Thank you!
5/5
GoogleHelen has managed my tenancy above all expectations for my rental property. Helen has totally gone above an beyond anything that she was needed to do. I couldn't be happier with the work she has carried out and 5 stars doesn't come close.
5/5
GoogleProfessional and friendly service, could not ask for better estate agents, thank you, really happy with our purchase.
Thanks for the kind review Ash.
5/5
TrustpilotSuperb service
We experienced excellent service from two Oxford branches and in both places we treated by every member of the team with a great blend of professionalism, competence, realism and warmth. Their local knowledge is superb and they work really hard to find something that is right for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
West's Oxford office has 90 reviews across two platforms: 59 on Google, 31 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
West The Property Consultancy is rated 4.4 out of 5 across all 90 reviews, and 4.8 out of 5 on Google from 59 reviews, checked 9 October 2026.
West The Property Consultancy, 216 Banbury Road, Summertown, OX2 7BY, Oxford OX2 7BY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.