Taylors Estate Agents Oxford reviews

★★★★★ 1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said they will phone them to explain the rules of there agreement, still been going on for weeks, damages= less rent just bare that in mind.

James · 15 September 2026

★★★★★ 2/5

Trustpilot

Terrible communication, Bristol branch AVOID

Honestly do not bother using Taylors on Sandy Park Road Brislington, Bristol. Hands down the worst estate agents we've ever used. Terrible communication: A viewing for our property was booked by the manager Tom without even consulting us. I also had to chase to get responses to easy questions from him who, if I'm honest, sounded like he just couldn't care less about selling our property. No attention to detail: No sale board for the property was put up in the first week of the property going live. I had to chase to get this up. Pretty basic. After 2 weeks of the property being live it wasn't in the window of their shop. Again we had to ask for this to happen. Shouldn't be having to do that. We asked to receive a rightmove report every Friday and were assured we would get it. At the start I never received it so again had to chase. I had to do this again at least another time. On the termination of contract document the wrong dates were added....the list continues. So many things can go wrong when buying and selling so to not feel like your estate agent can be trusted with basic tasks leaves you feeling incredibly frustrated and like you have to micromanage to ensure they've got the basics right. Ridiculous. Unfortunately for Taylors the proof was in the pudding, my property was up on the market from October - January with no offers at the right price. After months of frustration with the communication and customer experience from Taylors and just the general feeling that we were completely wasting our time we went with Boardwalk and within 1 week of switching over to them the property was sold over the asking price and it's been a great customer experience with them. That sale has since completed. This is unfortunately a classic case of you get what you pay for.

Tom · 30 April 2026

★★★★★ 1/5

Trustpilot

Don’t bother using them

So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.

Swinoki · 21 April 2026

★★★★★ 5/5

Google

Have used Taylor’s Oxford for many years and I wouldn’t use anyone else. Friendly, professional and very knowledgeable. Nothing is ever too much trouble. The whole team at Oxford is outstanding but a particular mention to Natalie Meech who has always gone above and beyond for us. I don’t often leave reviews but felt Natalie and her team deserve a 5 star award.

Charlee · 16 March 2024

★★★★★ 1/5

Google

We have rented a house for the school year 2020 - 2021. Our experience with Taylor was catastrophic. Firstly when we arrived the house was dirty, and the garden was unlivable and no one came to maintain it in 8 months of occupancy. Our house suffered many problems and no action was taken on their part. The agency's response time was interminable, we had heating problems for 2 whole months without any real intervention from the agency. We had a flood and nobody came to see what the problem was. If I can give an advice to the next people wishing to go through this agency, don't do it !!!NegativeResponsiveness, Quality, Professionalism

Baptiste · 15 June 2022

★★★★★ 5/5

Trustpilot

Perfect execution of a sales transaction

Wasim of the selling team did an excellent job in helping us to sell a house in Oxford. The transaction was executed professionally and closely followed through. We managed to complete the transaction in the time and price range that we planned. We will use Wasim's service again and I have no reservation of recommending him too.

Alan · 17 August 2026

★★★★★ 5/5

Trustpilot

Thanks Nathaniel Allibone & team

As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.

Mr · 11 September 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 1/5

Trustpilot

Security Deposit not being paid

Looked at a property in Northampton, after viewing the property decided to move forwards with the rental and was asked to pay a security deposit. Unfortunately the reference checks failed and was promised my security deposit back with 3-5 working days. 10 days later was told that there was a problem with the refund system and would get the payment by the Friday. No funds had been returned. Spoke to the Northampton branch and was told that the person I was dealing with was out of the office until Monday. Not happy as having to wait nearly 3 weeks is just unacceptable.

David · 13 February 2026

★★★★★ 5/5

Google

It was a smooth moving experience, Louis was very helpful.

Miguel · 16 November 2025

★★★★★ 5/5

Trustpilot

Joe Ashton

Joe Ashton - Stevenage base.From the first viewing to exchanging and completing Joe was amazing. He constantly was chasing unanswered questions from other companies ensuring we had the correct answers in a quick time. He was ALWAYS contactable and able to answer our questions, making our first house buy so much easier. He was thorough one our first house viewing showing us each room and able to answer all questions we had in such detail. 10/10.Thank you again Joe for making our first house purchase such a great experience!

Nick · 27 July 2024

★★★★★ 5/5

Google

We have been looking for a home for months with no luck until I met Louis Warmington from Taylors. He was just the right person, from speaking to him about viewing until when the papers were signed. He was honest and highly professional. He carried me through the whole process. Thank you 😊 …

Sally · 16 December 2025

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 5/5

Google

Very big thank you to Mohammed and Sanaz at the Oxford branch for selling our flat. On the commercial front, Mohammed is professional, knowledgeable and straight talking which I like. We had a few bumps along the way but we were confident that we were in safe hands. Sanaz kept us up to date as the sale progressed and was always available to help move things forward. Thank you to the team for a successful sale.

Jeremy · 15 June 2022

★★★★★ 5/5

Google

We've been living in a flat managed by Taylors for 2 years now, and we've had a very positive experience. Response times are very good and issues have been dealt with very professionally. The property manager Sinead Parker has been particularly helpful and communicative.

Claudio · 29 August 2024

★★★★★ 1/5

Trustpilot

Time waisted and unprofessional

I had a market appraisal appointment scheduled with Taylors at the Luton branch, with Patrick assigned to attend. Unfortunately, he did not turn up to the appointment and made no effort to contact me beforehand to let me know he would not be attending. I found this completely inappropriate and highly unprofessional. What makes this even more disappointing is that this is the second time in a row this has happened. Such a lack of communication and reliability reflects very poorly on the service and has wasted my time

Julita · 23 January 2026

★★★★★ 5/5

Google

We have been renting a property for some time now. The property manager, Sinead Parker, exhibits true professionalism in all our encounters. She has consistently gone above and beyond to fix our issues; with timely communication; prompt contact with making arrangements promptly; following up on contractors and work done. We feel well taken care of.

Wanlingy · 16 November 2025

★★★★★ 5/5

Google

Buzzmaids has been so lucky to be working very closely with Taylors as one of their contractors. The team members are extremely responsive and very proactive when it comes to communication which also helps in making the whole process smooth. All the property managers are very professional, knowledgeable, and easy to work with. A great team overall; we would highly recommend them!

Mahnoor · 15 June 2023

★★★★★ 5/5

Google

A totally outstanding experience. Louis showed us round the property and was always at hand to answer questions and sort out any problems in a professional manner. I would say you can trust this estate agent to achieve a successful outcome.

George · 16 February 2026

★★★★★ 5/5

Google

After a bad experience with other letting agency it felt good to talk to someone who actually cares about your case, wants to help and not trying to make a sale at any cost. You'll never feel like a total stranger. After talking to Mohammed from Taylors at St Clements not only my mood lifted but also it was a great start to finally finding a home. There's nothing Taylors, and especially Mohammed, can't handle. Keep up the good work!

Anamiel · 15 June 2020

★★★★★ 5/5

Google

I have been immensely impressed with Taylors. Specifically Mohammed's exceptional assistance in selling our property. Throughout the process he has been extremely helpful, courteous and professional. He made sure that he was available whenever needed even when he was away on a holiday to ensure that everything was under control. Everything was done in the timescale he promised. He definitely went above and beyond by keeping his commitment. He is an asset to Taylors and I will definitely recommend them.

Ratika · 15 June 2020

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 1/5

Trustpilot

The worse agency

The worse company ever expecially that one in Watford. They are absolutely useless and careless. They rent my property to a single mother who knows the trick to obtain everything free in this Country. The estate agent did the tenants game. I was not an expert in this field, because, was the first time rending my house and they took advantage of me. As estate agent should have done the best for me to protect me from scams instead they did not do anything to protect me but they only interest was money. I realised that Taylors Watford are useless puppets. The contract with the "lovely tenants" ended in November 2023 and they are still in my house. The management is going through the court to get them out. Thanks to God I rent the house with the full management and paid the insurance otherwise I would not get any payment and this would have been a disaster for me. I rent my only house, the one I was living in for a valid reason, not because of being greedy but because I needed an extra income and since December I did not receive anything into my account, though, the management send me an email that they would meet the cost of the rental. The council is also chasing me for the council tax, which obviously, I am not going to pay as I am not living in the property. Look at what a problem this agency is giving to the landlords! ! I am just disgusted of the fact that the agency should guide and protect the landlord, instead it looks like to me they only protected the tenants. I would not be surprised if the tenants tipped the agency to scam me. I will update the full story when everything ends and I will get possession of my only living place

Filomena · 14 February 2024

★★★★★ 5/5

Google

Mohammed Hussain was incredibly professional & knowledgeable. He didn’t speak to me like my house was just a target for him to get on the market. He was honest & helpful & talked me through their sales process in a clear & easy to understand way. Although I have decided not to sell my house for personal reasons. I certainly know who I will turn to when the time does come!PositiveResponsiveness, Quality, Professionalism

Zanna · 15 June 2021