Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotI was buying a house through hunters
I was buying a house through hunters, wasn’t the best experience in the world. When it came to getting the keys from the bishop Auckland office, I was told to wait outside in the cold for 15 minutes, then presented with 1 key by itself, there was no congrats on your first home or any welcome gifts or anything, just here’s your key, see you later 👍🏼😂 got into the house, it wasn’t clean, the kitchen had been flooded which warped all the kitchen floor which I then had to pay to get it sorted. They should have done a check once the owners were out the house in order to make sure it was in a fit state and as seen on the viewings. I’ve since rented out houses around that area and stayed well clear of hunters, I would never use them again after the experience I had with them.
Mikey · 6 February 2024
★★★★★ 1/5
TrustpilotJust don't use this Estate Agent
Just don't use this Estate Agent. And really don't use them to do an Inventory. They made so many errors we had to almost redo it ourselves. They missed the Fridge Freezer. Washing machine and Dishwasher in the Kitchen. They said there was a white wooden wardrobe in the bathroom, there isn't I could go on and on. I have asked for a refund but of course not heard anything!
Stephanie · 21 July 2024
★★★★★ 1/5
TrustpilotI am very disappointed:
Phoebe · 25 June 2026
★★★★★ 5/5
GoogleThe Hamptons team have managed my house sale thoughtfully and professionally. I rate them very highly having having had bad experiences with some Oxford Agents.
They have been very proactive.
I would particularly like to thank Nita whose enthusiasm and genuineness i am sure influenced potential buyers.
Susan · 26 October 2022
★★★★★ 1/5
TrustpilotRude and unprofessional
I had a viewing arranged and nobody could give me a meeting point for a large apartment building with several entrances. Spent nearly 20 minutes at the location wondering around and trying to reach the person that was supposed to show me around, all calls declined. Office couldn’t get through to her either and when she finally calls me is to rudely tell me off for not showing up at a different entrance when she never told me where to go, speaking to me in an angry tone and then hanging up.
Aivis · 13 December 2023
★★★★★ 2/5
TrustpilotWe have taken our flat off the market…
We have taken our flat off the market following 2 failures by the agents in Filey. All seemed well to start with,enthusiastic staff produced good pictures etc. We had a viewing, a few days later we had the good news that the lady was to purchase. 3 weeks later, we were informed that she was indeed NOT buying our flat, but another in our block, still not sure where the responsibility for this lies. The second occasion, we had a second viewing from a few months ago, so were really excited. 5 minutes after the appointment we were informed the gentleman didn't even have his property on the market !! Apparently, we should have stipulated we only wanted people who are in a position to proceed. Never have we heard such stupidity, thought agents sold properties !!??
Customer · 28 November 2023
★★★★★ 1/5
TrustpilotQuite possibly "the worst" Agent I have…
Quite possibly "the worst" Agent I have ever come across (Leeds area) . My daughters 1st apartment, paying top dollar and she can see sky through the roof, water running (not leaking) out of badly corroded Radiators damp everywhere. We have asked repeatedly to have these issues fixed and nothing has been done, just emails from agent to landlord and that's where it ends. Today she has said it's to cold and draughts to stay there any longer and the reply is"you need to give 2 months notice"BEWARE, BEWARE, BEWARE
Dave · 31 October 2023
★★★★★ 1/5
TrustpilotTotally disgusted
Totally disgusting practices. This company are selling a detached property next to my home. They say it’s impossible not to include a photograph of the full frontage of my house as well. I requested the photo be cropped or changed. For a few days I regained my privacy but again the original photo has returned and is all over the internet. They say they can’t show their clients garage without my house being in the picture. Absolute garbage as the garage is on the other side of the house being sold not next to my house!!! It’s obvious they are using my home to paint a picture of a nice residential road. It’s 100% possible to take a photo showing the house , driveway and garage of their clients property without including my home. Awful just awful.
Dear · 26 October 2023
★★★★★ 5/5
GoogleAfter viewing several houses with truly dreadful estate agents it was a pleasure to deal with Heather at Hamptons. She knew everything about the house and the one thing she didn’t know she got back to us straight away with the answer. She followed up when she said she would and showed a genuine interest in us and our needs. When we come to sell our next house we will be sure to use Hamptons.
Rachel · 27 October 2019
Agent replied · 25 October 2024
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service, particularly Heather.. It is especially wonderful to hear that her knowledge and experience had such a positive impact on your experience with us. We take great pride in our people and look forward to sharing your review with the whole team. Thank you again!
★★★★★ 1/5
TrustpilotIf I could give a negative score I would
S. YORKS. If I could give a negative score, I would. What an absolute bunch of useless w-----s. As a tenant we, get 6 monthly inspections, not a problem at all. The problem is, they hardly ever do the work needed & when they do, they employ the most r------d & incompetent person possible & the quality of the work is ALWAYS s--t. When you complain, they do nothing about it. For people using them as an agent: they are letting your properties deteriorate while charging you the earth.
A · 9 October 2023
★★★★★ 1/5
TrustpilotI was called in regards to a rental of…
I was called in regards to a rental of a property. Property has a tenant renting still while adequate information wasn’t provided. Lastly a hmo was offered which wasn’t what I am or was looking for.
Technology's · 22 August 2025
★★★★★ 5/5
TrustpilotGemma gave great service…
Gemma from the start was very prepared and came with all the relevant information the others did not all has been smoothly run and I have no problem of recommending them
Alison · 9 October 2025
★★★★★ 1/5
TrustpilotThis estate agent are useless
This estate agent gives all the sales patter and promise to do all sorts fail to ring you back lie about the situations going on I have a few properties to sell I've had rented for years but giving them up as retiring I will not be using this company after the last experience all I can say is avoid
James · 20 October 2024
★★★★★ 5/5
TrustpilotExcellant help,to somebody as thick as…
Excellant help,to somebody as thick as me.
Craig · 1 May 2026
★★★★★ 1/5
TrustpilotThis is one of the worst company ever
This is one of the worst company ever. My deposit is stuck with them for more than 4 months now. mary.mcgarry is the worst representative to work with. they never respond. we have been following for 3 months over call and emails but they pick up call and then keep saying we will get back to you. Never wok with Hunter.
Nilesh · 2 October 2024
★★★★★ 1/5
TrustpilotDo not take responsibility or interest…
Do not take responsibility or interest in the legalities of what they are selling. For instance, they have had a Goldthorpe S Yorks property on there books since at least 2017 ( when it was reduced in price). The property includes a building in the yard, which might have been sold separately. Person on the phone, did not know what the status of the property was.Park Rd Barnsley. Very large garden, with planning permission for house, actually permission is expired and owner of property sold land to company he owns. Have pressed on whether the owner is in a position to sell the land. No answer.Everyone at an individual office is given a title such as CEO
Stephen · 11 September 2023
★★★★★ 1/5
TrustpilotEstate agent was the rudest I've ever…
Estate agent was the rudest I've ever seen. Property was rented and we were not told before making a 1 hour trip. Arrived 4 mins past agreed time and we were insulted beyiond measure. I wish I could take legal action against them.
Giovani · 21 September 2022
★★★★★ 5/5
TrustpilotLisa Horsey what a Diamond she helped…
Lisa Horsey what a Diamond she helped me & my wife With the forms nothing was too much trouble Thanks Lisa
Alan · 17 April 2024
★★★★★ 1/5
TrustpilotSutton Coldfield branch
Where do you start??? No online presence, rude staff and a general disinterest in selling my house. Don't use them, they are rude, obnoxious and really have no interest in selling your property. There is no personal service at all. A disgraceful attitude from staff too.
Betty · 24 March 2022
★★★★★ 5/5
GoogleHamptons provides us an excellent level of service when purchasing our new house. Heather went above and beyond and would have no hesitation recommending.
Lysette · 27 October 2019
Agent replied · 25 October 2024
Thank you for taking the time to leave us a review. We take customer service very seriously and are delighted to receive such positive feedback about Heather. Thank you again, we will be sure to share your review with the team!
★★★★★ 1/5
TrustpilotUnprofessional - don't use this company
I am a landlord to a small studio in Leeds. Kirsten Airs agreed to drop their 12.5% plus VAT fees down to 10% including VAT, but then didn't do so. She has been avoiding my calls ever since, despite me threatening legal action and to raise a complaint with the ombudsmen. If you are a landlord, I would suggest you don't use this company.
DOUG · 26 June 2024
★★★★★ 1/5
TrustpilotRude Agents
Rude Agents , impolite responses and not helpful at all .
Ahmed · 5 March 2026
★★★★★ 1/5
TrustpilotDon't fix the leak for 8 months
They respond only to the simplest things. Whenever it becomes tiny bit more complicated - nothing is taken care of. We have a leaking pipe on the outside of our property for 8 months. We let them know about this in the first several weeks of our tenancy. Over 8 months it's been back and forth, and NOTHING about this leak has been fixed. Every time someone takes a shower, we have a shower in our conservatory. They do send the workers, true, but only when there is no rain. And these are new workers every time, who look at it, scratch their heads and do nothing.You need to chase them every day, if you want to have anything done. They don't care about you, don't care about the property. The worst experience with the estate agents in my 12 years of renting.
Ivan · 27 June 2023
★★★★★ 1/5
TrustpilotOne of the WORST agencies you can work…
One of the worst agencies you can work with. We booked a viewing for a house, confirmed it that day, drove an hour, and nobody bothered to come. When finally reaching them, after numerous phone calls, they just said they tried to contact us for another day. We had no phone calls, no messages, nothing. The lady I talked to was stunningly rude and yelled constantly. Please STAY AWAY FROM THEM.
Mihai · 25 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
