Trusted Agent profile
★★★★★
294 reviews across 2 platforms
257 Banbury Road, Oxford, OX2 7HN, Oxford OX2 7HN
Hamptons's Oxford office at 257 Banbury Road is rated 2.1 out of 5 across 294 reviews on two platforms, including 29 Google reviews rated 4.9. The 265 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
TrustpilotI recently bought a property through…
I recently bought a property through Darren, and he was excellent from start to finish. He is a straight-talking, no-nonsense agent who tells it like it is and doesn't waste your time. He made the entire purchasing process smooth, transparent, and completely stress-free. If you want an agent who gets the job done without the usual fluff, I highly recommend Darren from Hayes branch
1/5
TrustpilotOne of my worst experience buying a house from hunters
One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced
5/5
GoogleWe have been with Hamptons Oxford for the past 3 years and have nothing but positive things to say about them. Communication with them is excellent, and as tenants, we have consistently received outstanding service. They promptly assist with any issues and ensure our flat is fully functional at all times. Repairs are always scheduled within 2-3 days after being identified, and they keep us updated throughout the process. A special thanks to Max Barnes, our Property Manager, who has provided the most professional service to us and has been remarkably reliable over these past years.
Thank you for your kind words and continued support! Our team strives to provide exceptional service to all our tenants and we are thrilled to hear that you have had a positive experience with us, especially with the help of our Property Manager, Max Barnes. Kind regards, Lucy, Hamptons Customer Care.
1/5
TrustpilotRude, poor service - a must avoid for renters
Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!
5/5
TrustpilotVery happy with Darren Bailey who…
Very happy with Darren Bailey who handled the sale of our house in Hayes, Middx. He was helpful, understanding and patient throughout, as well as being a good communicator. I would also like to commend Demi who did most of the viewings. Very happy to recommend Hunter’s.
5/5
GoogleI used Hamptons Oxford to secure a rental property and from start to finish, Shumeet was fantastic. He was extremely affable, efficient and an absolute pleasure to deal with. He never overpromised and underdelivered. Thank you so much for taking the stress out of the process :-)
We are so glad we could make your rental property process stress-free! Shumeet and our team are committed to providing excellent service and we are thrilled to hear we met your expectations. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI am writing to tell you about an excellent job done by Heather Roberts, Tatiana Rebbeck and the team at Hampton sales in Oxford. We have just sold a grade 2 listed cottage in brill, Oxfordshire At a price of £507,500. We initially contacted a local agent in nearby Thame And their recommendation was to market it at around £400,000, because it was in only fair condition it was unmodernised. We then contacted Hamptons Oxford through whom We have been letting the property for many years and Heather Roberts suggested offering it At offers Above £500,000. The online photos and wording about the property Done by Hamptons was excellent, and We felt showed the property to its best. There were a lot viewings but none made offers because they said the condition was not good enough. However, a property developer who is proposing to do up and extend the property did make an offer and we have sold to him. We are extremely pleased, because Hamptons have got us probably £100,000 more than we might otherwise have received! Many thanks indeed.
Thank you for your positive feedback of Hamptons Estate Agents Oxford. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
5/5
GoogleOur estate agent Shumeet was absolutely fantastic during our recent house move. The whole process ran so smoothly from start to finish. Shumeet reduced the stress levels involved when moving house. He was very personable and professional at all times. A week after moving in we received a follow up email checking in with us. I have never received a follow up like this from any other estate agents. During the initial viewing he afforded us ample time to view the property, never once rushing us. If all estate agents operated with this type of dedication and commitment then moving house would not be such a nightmare! I can not recommend him highly enough....
5/5
GoogleAfter originally purchasing our property through Hamptons of Oxford - Summertown, (some five years ago) and in doing so having a very pleasant experience of dealing with Heather Roberts and her team, when it came to selling our property, we could think of no one better to turn to. And we are extremely happy to say, that Heather and her team did a fantastic job of helping us with our sale this time around. From start to finish, Heather and her team have, once again, been an absolute pleasure to deal with! Thank you to all involved in both the marketing and sale of our home! Amazing service!
5/5
GoogleOur family is looking at moving from overseas to Oxford. At the same time I am also looking to change job. In this highly stressful and highly complex situation Hamptons have been brilliant in explaining the real estate dynamics in Summertown. Shumeet Fatania has been a “guardian angel” in spending a huge amount of time (which is the greatest gift that anyone can give) and energy in finding letting options for our family. Having found options he’s then gone beyond the “call of duty” in ensuring an equitable outcome between potential landlords and tenants. Shumeet and Hamptons are the best on Banbury Road and don’t waste your time with any other agent.
5/5
TrustpilotExcellant service
Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.
5/5
TrustpilotWish I could give more stars
Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟
1/5
TrustpilotAwful customer service
I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!
1/5
Trustpilotillegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)
1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self
1/5
TrustpilotMy experience selling a property in the…
My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”
2/5
TrustpilotPaul
At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done
5/5
GoogleMax Barnes, my first point of contact when something in the property I am renting goes wrong, has been always helpful and efficient. He replies promptly which I find it absolutely important, particularly at stressful situations. Very reassuring for tenants. Thank you Max!
Thank you for taking the time to share your positive experience with Max, we are so glad he has been helpful and efficient in addressing any issues with your rental property. Providing prompt and reassuring service is always our top priority. Kind regards, Lucy, Hamptons Customer Care.
1/5
TrustpilotRobot refused to give me a viewing
Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.
1/5
TrustpilotAvoid with all cost!
Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack
1/5
TrustpilotBone idol
Bone idol. Lost a sale because of their lazy attitude. Tried another local company house sold in a week.Just don't bother. The estate agent who sold my house said that hunters are just sweeping up local businesses in a big takeover move. All fur coat and no knickers. Dealing with a 16-year-old sales agent isn't a pleasant. experience. Wetherby branch. If you also check online they say they use Google reviews which they don't.
5/5
GoogleMy wife and I had a very pleasant experience working with Shumeet at Hamptons during our letting search and application process. He was incredibly friendly and was very helpful in securing our contract for a beautiful family home. We would wholeheartedly recommend Shumeet and the entire Hamptons team for lettings in the Oxford area.
5/5
GoogleHeather Roberts and the whole team at Hamptons Oxford were exceptionally helpful and efficient during the recent sale of our home in Headington. Communications were excellent, any small hitches were dealt with rapidly. We achieved a good price for the house and the sale went through quickly. I would definitely recommend them to others.
Thank you for your review Tess. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Oxford office has 294 reviews across two platforms: 29 on Google, 265 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hamptons Oxford Sales is rated 2.1 out of 5 across all 294 reviews, and 4.9 out of 5 on Google from 29 reviews, checked 9 October 2026.
Hamptons Oxford Sales, 257 Banbury Road, Oxford, OX2 7HN, Oxford OX2 7HN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.