Hamptons Oxford Sales reviews

★★★★★ 1/5

Trustpilot

Awful

Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.

Blyth · 28 May 2024

★★★★★ 1/5

Trustpilot

Gutted

I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day.

Nicola · 9 August 2026

★★★★★ 1/5

Trustpilot

I would completely recommend avoiding…

I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.

Abdul · 29 July 2024

★★★★★ 1/5

Trustpilot

Agent Harj was full of fake promises

Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!

Hamza · 23 May 2024

★★★★★ 1/5

Trustpilot

Bad communication

I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.

EM · 8 December 2025

★★★★★ 1/5

Trustpilot

Pathetic estate agency

Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!

Anonymous · 29 February 2024

★★★★★ 5/5

Google

They are a class act. Very responsive, and enthusiastic: they genuinely seem interested in the house, its history and how it had been refurbished. Heather was particularly delightful to deal with. They were good at screening viewers so that only those who were a serious prospect got to look around; avoiding the curious, nosy and aspirational. They always left the house exactly as briefed. oh, and they turned up before the viewers so that they could open blinds and make it look good.

Karl · 27 October 2019

★★★★★ 5/5

Google

There is no such thing as a ‘Hamptons House’, they were more than happy to help sell my 3 bed semi-detached property. From our first contact with them, Carol-Ann was fantastic. We felt in safe hands; her market knowledge was excellent and no hard sales techniques were employed, unlike with other agents we had look at the property. Heather Roberts then took over with the day to day contact, and the house was sold within just a few days. Everyone from start to finish was great. Nothing was too much trouble and they were all very understanding with our somewhat stupid questions at times. I could not rate them more highly, a knowledgeable, professional and well-run team. Thank you.

Katie · 27 October 2019

★★★★★ 5/5

Google

I am currently looking for a property in Oxford and I have to say Heather Roberts at Hamptons could not be more helpful. Heather is incredibly responsive, practical and knowledgeable. She makes what could potentially be a stressful experience a very positive one. Heather is an absolute delight to deal with, has a great sense of humour and is probably the best estate agent I have ever dealt with, and there have been many over the years! When I sell again, Heather will be the first person I call.

Caron · 27 October 2019

★★★★★ 1/5

Trustpilot

Appalling group of folks!

Appalling group of folks!This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!

Student · 28 August 2024

★★★★★ 1/5

Trustpilot

Absolute s#*t show

Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!

Mitchell · 28 October 2025

★★★★★ 5/5

Google

'Heather at Hamptons' - That was what came up on my phone. Well Heather at Hamptons was absolutely brilliant. Professional. She got to know what we needed, what was available and what worked. For us, she sold a grade II Listed building in a flood zone - which by the way has never flooded. She worked around times for viewings, family life and just was so helpful. About the office, Heather has the back up of Carol-Anne, who was also wonderful should Heather not be available. If all were busy Tatiana would answer the phone and in a very calm manner set all worries aside and confirm that one of the ladies would be in contact soon. I was selling a HOME I have lived in for 32 years, a big deal to me, I moved in when I was 20, brought up a family and was now ready for a downsize. The house is decorated to my taste. There was no - well I think we should do this. Heather worked with what she had. And what a fine job she did. We sold and although there were a few stumbling blocks it went smoothly. Fantastic Job I highly recommend these Ladies FIVE STARS PLUS

Doreen · 27 October 2017

★★★★★ 1/5

Trustpilot

so bad discriminated by this company…

so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them

Chris · 22 October 2025

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs.

I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused.

Red · 19 May 2026

★★★★★ 1/5

Trustpilot

Are the staff in the Highfield Road…

Are the staff in the Highfield Road office volunteers on some sort of day release programme ? I can only presume so because no company management in their right mind would pay them to do NOTHING, my 3 messages to request a viewing fell on deaf ears, yet it is still available for rent, appalling behaviour, does the owner of the rental know who they have looking after their property, in this case they soon will, Land Registry gave me the owners details and I am in the process of asking the owner directly for a viewing appointment as their "representatives" are awol.

Jeff · 9 October 2025

★★★★★ 5/5

Trustpilot

Burgess Hill Team - Sale of my house

I have nothing but praise for the team in Burgess Hill, West Sussex! A special shout out to Finlay, and his super-human efforts - it often seemed to me - to help to bring about communication again across the chain when it had often suddenly stalled at crucial times. Thank you so much Finlay and the team. I'm so very grateful, and I hope our paths cross again. I'd strongly recommend this team to sell your home!

Jason · 22 November 2023

★★★★★ 5/5

Google

The service from the Summertown office was exceptional from the start to finish of the purchasing process.It was not a straight forward purchase but Hamptons and particularly Heather facilitated everything and ensured all went smoothly in the end. We were purchasing from overseas and every effort was made to accommodate our needs even though we were not always available. Thank you so much for a job well done and enabling us to purchase our dream home.

Stuart · 27 October 2017

★★★★★ 1/5

Trustpilot

BETTER ESTATE AGENTS ELSWHERE

THEY WHERE UNABLE TO SELL OUR BUNGALOW IN 2 YRS AND NO WEEKLY PROGRESS CALLS,WHEN WE DECIDED TO LEAVE THEY HAD THE CHEEK TO CHARGE US £150 FOR MOBILE PHONE PHOTOS.WOULD NOT RECOMMEND.

David · 17 September 2026

★★★★★ 5/5

Trustpilot

I had an exceptional experience working…

I had an exceptional experience working with Julie Decraene throughout my house purchase. From start to finish before passing onto the next agent for the further process of buying my house, her service was nothing short of outstanding. She made what can often be a stressful and complicated process feel smooth, straightforward, and incredibly efficient.

Alia · 16 April 2026

★★★★★ 1/5

Trustpilot

Renting experience

Renting experience (Sutton Coldfield) First time renting in the UKFirst, it helped us to complete all process in 5 days so as to kick start the rent asap. Ok, we thought wow how efficient it is. However, nightmare after the upfront a year rent starts. We paid the highest rent on the street. The street all other letting properties are below £1000. We paid £1100. The house is not warm enough in winter that we were freezing everyday even though we switched all radiators on the house. Temperature never reached 18 degree in day time…Condensation made the house raining everyday. Wiping the windows and walls every hour. Bought lots of tools to reduce condensation and made ourselves warm. When we raised the issues to the landlord, the hunters agent called us and warned us if we caused any Damp in the house, they will seek legal action. They requested us to open window to reduce condensation, to buy dehumidifier said that was requested by the landlord. The agent used Section 21 to invite tenant to leave without a reason by email. The property put on the market again at £1200. Besides, the agent did not bring with the inventory list to do the house checking on the last day… the first question to us was “did you recruit a professional cleaner to professionally steam the carpet?” …. What ? the carpet that we used our VAX to clean after we moved in … it caused several buckets of mud water! What did the hunters look for a tenant? A tenant can turn muddy carpet into new! They even told us to ask the landlord to get the deposit but the fact is the agent is the holder at DPS! They did not tell us what a tenant needs to do after returning keys and checkout even we asked. They said they are not responsible for the deposit.We got our deposits after 10 days after continuous chasing and being blamed that we did not inform and provide them information we need to get the deposit back.And in fact we activated refund of deposit at DPS on the date we return keys!

Hongkonger · 2 August 2023

★★★★★ 1/5

Trustpilot

Total scammers!

Total scammers!! Do NOT recommend at all!! I rented with with them for 4 years, was okay at first then it gotten difficult to get things properly fixed, they left us without a fridge and freezer for over a year so I had to buy my own! They send out the same repair men that told me over and over again they could t properly fix various things as it needed updating and my landlord was refusing to update (handyman’s words not mine). We had a mice infestation that I had made them aware of but nothing was done and they ended up coming into the house eating through all my kids Easter eggs and our snacks and my sons make a wish documents amongst other important documents!! I had to pay for the infestation to be sorted, I have paperwork that states the things that needed doing to stop them and they didn’t do half of it!! There was insufficient loft insulation, single glazed windows and no wall insulation so it was beyond freezing unless I had the heating on constantly. They didn’t carpet or decorate in god knows how long!! I paid £2800 deposit to stay in this house!! They then said as I was pregnant there would be too many people living in the property so I said okay can I please have a rent statement to get onto the council and was told by corena she would email this to me but this went on for about 6 months and she then sends me an eviction notice instead so I said okay can I have the rent statement she still refused! A year later I get the rent statement.. then another eviction notice. Their reason was my landlords granddaughter had cancer and needed to sell up to pay for treatment (she knew one of my sons was a cancer survivor and she also knew my youngest son is fighting a brain tumour!) she used my personal circumstances as a tool against me. I tried so hard to move out quickly but eventually got a property with the council.She caused 2 years of horrifying mental breakdowns, I have adhd and so you can imagine the impact it had! She never done and entrance or exit inventory with me, she next done entrance or exit key handover so the crook covered her bases.!! This wasn’t her first rodeo!!I have been informed by neighbours of repairs etc carried out since I left the property and also about the new tennants living there so they never sold the property.Social services are trying to help get my deposit back, the so called deposit guarantee scheme said there was nothing they could do as it was never with them!! So I had a look on company’s house at them… I suggest if your considering renting from hunters you look on companies house at them too!! They are a bunch of scammers and they keep getting away with it!!They have now left us with absolutely nothing! I’m a single mum having to furnish and carpet a house with next to no money struggling to decide if my kids need a bed or food, carpets or gas, curtains or electric!! I was told a survey of dilapidation was being done and that turned out to not be true!! I have asked numerous times about my deposit and she doesn’t reply to nothing! She ignores everything. She has stolen £2800 from me and my children. I have 2 autistic children and 1 is a cancer survivor and 1 has a brain tumour I have a lot of worries already with them without this worry about loosing so much money that was needed to benefit my children. British Gas had to swap the meter as per the request from the ombudsmen and corena Harris told me I’d better put them back I have this and more in messages!! I said I can’t as that is breaking the law and she wasn’t happy at all.. the old meters didn’t work!! I can only hope people do not make the same mistake as myself and put their trust in these despicable people!! Have a look on companies house before considering renting from them!!£2800 is a lot of money for a single mum with 6 children and 3 of which are very poorly and one is fighting a brain tumour you ask yourself what kind of person does that!!

Emma-Louise · 7 July 2023

★★★★★ 1/5

Trustpilot

I phoned up a interest in a property…

I phoned up a interest in a property and got a private mobile number saying she worked for hunters, the next 2 days I bombarded with calls and 2 booked appointments. I politely asked to be left alone then a call literally 20 mins later and again the next day to see if I was attending a meeting with her and her husband on a Sunday. What is going on here if anyone can shed any light on this , I was so stressed out I blocked her. I wouldn't go to these if they were last estate agents left. Garbage

Darren · 25 July 2025

★★★★★ 1/5

Trustpilot

Leaving flats on zoopla that have been…

Leaving flats on zoopla that have been unavailable for ages- really really annoying i hate you- sad that I can't harm your ratings more but you already have a terrible score

Alice · 1 September 2026

★★★★★ 1/5

Trustpilot

I would strongly advise others to think…

I would strongly advise others to think twice before renting through this estate agent. When we signed our tenancy agreement, the property was advertised and agreed with included parking, which was a key factor in our decision to rent the flat.

Ella · 15 June 2026