Chancellors Headington reviews in Oxford

★★★★★ 1/5

Trustpilot

Deposit repayment issues

We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.

Naz · 25 August 2026

★★★★★ 5/5

Google

Tom Martindale, at Chancellors Headington is exceptional (Best we've ever come across). His determination, professionalism, and his ability to listen to his clients needs is second to none. We would very much like to thank Tom for all his efforts on securing the sale of our property, it was an absolutely pleasure working with you. Will definitely be recommending Tom, should any of our friends or family need to sell there house.PositiveResponsiveness, Quality, Professionalism, Value

David · 24 December 2021

★★★★★ 1/5

Google

Seriously, avoid! Dealing with Chancellors-Headington has been one of the most frustrating experiences I have ever gone through- and this is even before the start of the tenancy. They don't reply to emails or phone calls - you literally have to chase them for basic communication. After agreeing with me about a break clause, they changed it in the contract they sent me (without discussing this with me), giving the landlord an exclusive right to break the tenancy agreement. I had to complain about that and wait for two weeks for it to be changed. And although I asked them repeatedly about the Right to Rent and what is required, nobody replied to me, and only two days before moving they informed me that I have to go for a physical check of my passport at the branch or else they won't release the keys. Irrespective of my time, the fact that I live 3-hours away from Oxford, and the current virus situation that demands people are given enough time to arrange safe transportation. I ignored all the negative comments that people write here thinking they are just exaggerations, but seriously take care! I'm stuck because I already signed the agreement and I have to move out from my current accommodation. But if you are still in an early stage of the process, try to search for an agency that respects you and can handle things professionally. Or even contact a landlord/lady directly, they will handle things much better than that!NegativeResponsiveness, Professionalism

Noran · 23 October 2020

★★★★★ 5/5

Google

We are in the process of buying a house in Oxford and have been working with Alexander Bradley from Chancellors Headington. He has been very helpful every step of the way so far. We have had to get into the property a few times to show it to builders and kitchen suppliers and he was willing to wait with us for an extra 45 minutes when one of them said he was running late. Alex is very easy to get a hold of by phone. There were a couple of occasions when he did not respond to our emails as quickly as we would have liked but this was during a very busy time in the property market in Oxford (with the added Covid craziness) so it was all very understandable. Alex is also quite knowledgeable, even in areas that are not within his expertise (sales). He was able to give us advice on many different things and we were very happy about that in addition to his help on everything sales-related.PositiveResponsiveness, Professionalism

Burcu · 23 October 2020

★★★★★ 5/5

Google

I have been a client of Chancellors in Headington for many years. In all this time I have found Jonathan to be exceptionally professional, knowledgeable, courteous, fair and helpful when it comes to letting my property. His team have proved consistantly capable too. My review applies only to the Headington branch, not Chancellors head office. Had it not been for Jonathan and his team in Headington I would not have remained loyal to Chancellors. As it is, it's a big thumbs up from me and thank you for providing me with an exceptional standard of service.PositiveResponsiveness, Professionalism

R · 23 October 2020

★★★★★ 5/5

Google

Chancellors have provided a first class service. Communicative and supportive from the start, particularly from James Baker who has been so helpful and accessible. Would highly recommend.

Andy · 10 June 2026

★★★★★ 5/5

Google

Solid and quick service. Having dealt with other letting agencies, this was a much better experience. Special thanks to Ibrar who was polite, attentive, and genuinely went above and beyond, keeping me updated on property availability, sending confirmation emails, and making the whole process smooth. Plus, he was just a friendly guy to chat with! Highly recommend.

Aaron · 4 April 2025

★★★★★ 1/5

Google

Appalling service. They know themselves, which is why they don't pick up the phone and when they do, they make up meetings and poor excuses.

Sarah · 10 June 2026

★★★★★ 1/5

Google

A Disappointing Home-Buying Experience with Chancellors, Our Story Buying our first home was supposed to be a joyful milestone, but unfortunately, our experience with Chancellors left us feeling frustrated, stressed, and financially strained. We want to share our story to shed light on the challenges we faced so others can make informed decisions. The Timeline of Delays We agreed to purchase our flat in February 2024, but due to legal issues with the previous tenants, we couldn’t proceed until late July. During this time, we worked hard to secure our deposit and mortgage. After encountering difficulties with our first solicitor, we switched to another in mid-August, and from then on, we were ready with all the necessary documents. Despite our preparedness, Chancellors’ sales progression team and the Headington branch failed to ensure that the seller’s side was equally ready. As a result, the process dragged on past our tenancy end date on 15th September, leaving us with no choice but to stay in Airbnbs at a significant costs weekly. A Lack of Communication and Accountability Even after our solicitor confirmed that we were ready for the exchange, it emerged that the seller’s documents were still not in order. It’s unclear whether Chancellors were aware of this earlier and ignored it, or if they simply didn’t notice. Either way, this left us doubting their professionalism and competence. Instead of taking accountability, the Headington branch staff blamed the delays on us changing solicitors, completely ignoring the fact that our side was ready while the seller’s wasn’t. This deflection of responsibility added to our frustration. Unprofessional and Insensitive Behavior One incident particularly stood out. The branch manager incorrectly suggested that my mother, a Taiwanese national, should approach the Chinese government for passport verification. Whether due to ignorance or carelessness, this comment demonstrated a lack of cultural awareness and professionalism. While not directly tied to the delays, it further eroded our trust in Chancellors. The Cost of Delays The delays caused us significant financial and emotional distress. We estimate that the process could have been completed at least two weeks earlier, saving us the Airbnb costs. The stress of the situation also took a toll on our mental health, causing sleepless nights, anxiety, and immense pressure during an already challenging time. Our Appeal We’ve requested reimbursement for these unnecessary expenses, but so far, Chancellors’ responses have been dismissive and unsatisfactory. We believe this reflects poorly on their commitment to customer service. Our Message to Prospective Buyers We hope sharing our experience encourages others to carefully consider their options when choosing an estate agent. Buying a home is one of the most significant milestones in life, and it’s essential to work with a team that communicates effectively, acts professionally, and takes responsibility for their role in the process. To Chancellors: we hope you take this feedback seriously and work to improve your services. No one should have to endure what we went through. Min-Erh and Yu-Wen Buyers at Oxford

Sam · 2 December 2024

★★★★★ 5/5

Trustpilot

We were looked after by Jamie woodland…

We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend

Mark · 1 October 2026

★★★★★ 5/5

Trustpilot

Gwen has been extremely helpful and I…

Gwen has been extremely helpful and I am delighted that she is my point of contact at chancellors. She has helped me through my rental process and been very attentive in every area.

Holly · 21 November 2025

★★★★★ 4/5

Google

Lauren provided an excellent service from start to finish. She was professional, helpful, and attentive throughout, making everything smooth and stress free. Communication was clear and friendly, and I felt really well looked after. I would highly recommend her!

Ferdouse · 17 February 2026

★★★★★ 5/5

Google

I had an excellent experience with Chancellors sales estate agency especially with JAMES who's professional, responsive, and incredibly helpful throughout the property visits. He made everything straightforward, answering all my questions promptly and guiding me through each step with clarity.

Roshan · 17 February 2026

★★★★★ 5/5

Google

Fantastic experience with Chancellor’s Headington! I was struggling to find an apartment in Oxford and I finally jumped in the Headington office. Olivia Barry was my Letting Manager and she cared a lot about me and wanted me to find an apartment. So she did everything she could until I finally get it. And I’m so happy in my new home!! Thanks! 🤩 100% recommended.

Chema · 23 October 2022

★★★★★ 5/5

Google

I chose Chancellors to sell a property in Headington. In what has been a challenging selling environment, Alex and team have been very proactive and easy to work with in getting the sale to completion. I would highly recommend you get in touch with them if you are looking to sell a property.

Tom · 23 October 2023

★★★★★ 5/5

Trustpilot

Lovely experience

Julia was great to deal with, helping us with viewings. She was friendly, professional and very accommodating with short notice requests. A well organised experience. A delight to deal with and the branch as a whole.

Vanessa · 21 October 2025

★★★★★ 5/5

Google

I had a great experience moving into my new place with Chancellors. The viewing was easy to arrange, and the following steps were clear to proceed with the tenancy. Calum Benfield was super helpful to guide the process, closely following up each step, and keeping me informed with every update. Highly recommended.

Matias · 23 October 2023

★★★★★ 5/5

Google

Jack Williams was very enthusiastic about his work, assisting people to find a home. He was always available, encouraging and supportive of clients taking thier time to consider what was best. His knowledge of the properties was also very helpful. He has a positive, kind personalty.

Sunny · 25 February 2024

★★★★★ 5/5

Google

We are in the process of renting a house in Oxford and our experience with Chancellors has been great. Rebecca has been acting as our negotiator and she is really lovely and helpful. So far in the process, everything has been smooth and rapid and we are delighted with our experience.

Angelina · 23 October 2023

★★★★★ 5/5

Google

Chancellors have literally just began to act for me, to manage my residential letting in Oxford. With electrifying speed they have found what appears to be the ideal tenant. I am afraid that I might leave out the name of someone in the team if I try to list them all, so I shall mention only my main contact, Jonathan Pincott, who has from the first encounter proved to be proactive, polished and thoroughly professional in his approach. I was about to sell the property through Chancellors but after his visit, Jonathan estimated that he could achieve a 33% increase in income. This afternoon he seems to have done exactly that. His colleagues are all cast from the same mould - reassuringly on top of their game. So I shall not be selling at this time, thanks to Chancellors, but when I do they will be acting for me.

Richard · 17 October 2024

★★★★★ 5/5

Trustpilot

So far I have been having a good…

So far I have been having a good experience with Chancellors overall, and recently I received excellent support from Amy Jones during my contract renewal. Thank you, Amy and the Chancellors team.

Ms · 18 March 2026

★★★★★ 5/5

Google

The agency has been very helpful throughout the whole appartment hunting process. Lauren in particular has been a fantastic support for this! Many thanks to them, I definitely would recommend their services.

Ryad · 17 March 2026

★★★★★ 5/5

Trustpilot

Excellent service

Well, What can I say about Rakesh Jethwa. He has been an absolute star and amazing in his service, since giving an evaluation on my property right through to getting offers. He is so personable, makes you feel like family. He has helped in troubled tenants and advised and assisted in every eventuality. I would give him 6 Stars if I could. No doubt he will always assist any new vendors who want to put their property for sale. I would not have been were I am without his help. He will be appreciated always and I thank him for his service and this includes Courtney Kennedy in the after sales office, who has been a tremendous help too. I thank the entire Chancellors office for their help and support. With kindest and respected regards.

Miss · 21 October 2025

★★★★★ 5/5

Trustpilot

Absolutely outstanding from start to…

Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.

Mr · 18 May 2026