Chancellors Headington reviews in Oxford

★★★★★ 1/5

Google

Once chancellor’s has your money they will be on the owner’s side until you leave. These are some of the many issues we had during our 2 years under them: - They upped the rental price by 100£ without any justification once we had showed interest. - I had reported to chancellor’s that the en-suite shower was not working. After 4 months, 2 calls and 3 emails where they would repeatedly explain that they are getting touch with the owner about it my frustration grew. I therefore threatened legal action as were paying for an ensuite that was simply not working and no longer being used due to this. They later came back and explained that it is the owner’s decision to either do the works or not and they have no power over it. - We were also not told that they would come and take pictures to check for damages every 3 months with or without us being ar the property making us feel like we had no privacy or rights whatsoever. ( they would not give us any estimation as to when they would turn up stating they had a double and did not need us to be there). If you would like : - to have your privacy breached - to be charged astronomical fees for them to be on the owner’s side at all times - to pay for an en-suite that does not work - to be belittled, not considered and simply put aside because they can hide behind a 120 page covering again only the owners rights and assets I have never had such a horrendous experience with any organisation before, they are money hungry crooks taking advantage of a market where demand is high and if you are not happy they can simply get someone else through the door. THAT’S WHY THEY WILL ALWAYS BE ON THE OWNER’S SIDE!!!NegativeResponsiveness, Quality, Professionalism, Value

Tom · 23 October 2020

★★★★★ 2/5

Google

Having talked to a number of colleagues about this office I am in doubt that I lot of these positive reviews are real unless they are for the part of the office that shows properties. Those that showed us around were very efficient and wonderful to work with but once we moved in we determined that the management staff lack Communication skills and empathy. They only get two stars because as awful as they are to deal with I have actually experienced worse only one other time. The structure for this company seems to be to hire a lot of people who have the responsibility to do only one thing each, no one ever seems to feel the need to communicates with each other, and they each do their jobs very poorly. I have been both a tenet and a landlord and I would not hire these uncoordinated people to do either job. It is shocking how unprofessional they repeatedly are. At one point I was attempting to take over the entirety of a shared tenancy and discovered their contracts department is separate from their "swaps" department and both are separate from the payments department. Because we had communicated with both of the first two departments the payments department became confused and attempted to charge both myself and my previous roommate with multiple charges of different values for the same services. The property manager can't help with any of this as apparently it is not their job to coordinate anything within the company regarding the property. In fact, I have never met any of the property managers nor have any of them ever been to my flat as they outsource every physical aspect of the management of the properties. This is especially difficult if you are in a flat with a block management as the afterhours company cannot access the block management information. This is especially disconcerting when there was a leak in the roof coming through electrical over a three-day holiday weekend and was told there was absolutely nothing that could be done until the property manager came back to the office on Tuesday morning. When I asked for the block management information I was asked why would I need that. This is during the conversation where they advised me it was safe to turn on a light that had active water dripping through it from the roof. Also, during this episode, the landlady and I caught them outright lying to use both about when and how they were contacting each of us and the block management company. She was astonished to realise that it wasn't until I contacted her directly that they were simply not done anything to rectify the situation. I could go on with more but these two stories truly represent how awful they have been.

Natalina · 23 October 2020

★★★★★ 1/5

Google

Honestly the worst estate agent experience I have had in over 5 years (and it’s not as though I went in with particularly high expectations). Chancellors were thoroughly unprofessional and unresponsive to communication by email, and no one seemed to be able to take responsibility over the phone resulting in an endless series of messages left, promises to transfer, and complaints. It took over 7 weeks and more than 30 unanswered emails and phone calls at the end of my tenancy to receive back a deposit that my landlord had agreed beforehand to return in full. Perhaps most absurdly, Chancellors have the sheer nerve to email tenants before their tenancies even begin to request that we leave them a 5* review. I am convinced that nothing else but this and the naïveté of prospective tenants such as myself can explain the 4.5* average I am seeing on Google at present. Tenants - I’d strongly recommend finding houses elsewhere if you can. Landlords - please avoid for the sake of your tenants’ sanity!NegativeResponsiveness, Professionalism

Raghav · 23 October 2020

★★★★★ 1/5

Google

They ask everyone at the start of their tenancy to come onto here and give them a 5 star review. Of course, they will be at their best during the start of this whole process as they're trying to take money from you. Unfortunately, I was gullible enough to believe that they were indeed operating at these high standards of care and gave them such a review. That's when things got worse. It was impossible to get in contact with them to fix things after the tenancy agreement started. When our tenancy agreement ended, our landlord (can't say a word against him - he made the tenancy process bearable) agreed for the full deposit to be returned. It took 5 weeks, 39 emails, and 9 phone calls to get them to act. Their excuse each time was the person dealing with our deposit wasn't around to help us. This in itself was outrageous, but did not effect me sufficiently to come onto here to change the review. I have finally changed my review because I found out that they have been continuing to deduct rent from my account long after I have left. This is has left me aghast and with a whole new issue to deal with. I would recommend any other lettings agent in the area you're inNegativeResponsiveness, Quality, Professionalism, Value

Soham · 23 October 2020

★★★★★ 5/5

Trustpilot

Katie and Adam - 'on-the-ball'

Katie and Adam have been attentive and on the ball throughout the process.

Terence · 21 May 2026

★★★★★ 5/5

Google

my wife and myself have found Reece very easy to work with. always prepared to answer any questions, and offer guidance when needed. this good attitude has made the whole process a pleasure. thank you.

Stephen · 15 October 2024

★★★★★ 5/5

Google

Reece Chamdal helped us with buying a property, and we are very happy with his service. He was professional, easy to reach, and followed everything closely throughout the process. We highly recommend him for anyone looking to buy a property.

Isil · 24 July 2024

★★★★★ 4/5

Google

Oliver Heather was the point of contact on my recent house purchase. Although Chancellors weren't actually acting on my behalf, throughout the process Oliver was very helpful and willing to help determine a mutually acceptable outcome to the inevitable issues which arise during the process. This proactive approach certainly helped the chain to move quicker than it could have done. Oliver was calm, friendly and polite at all times.

Katy · 12 January 2016

★★★★★ 5/5

Trustpilot

Was very approachable atanytime and was…

Was very approachable atanytime and was very helpful to clear my doubts as I haven't done this before.

Mrs · 19 March 2026

★★★★★ 5/5

Google

Iulia Branduse is great!

S · 23 October 2023

★★★★★ 5/5

Trustpilot

Good communication

Good communication, easy to deal with.

Mr · 19 September 2025

★★★★★ 1/5

Trustpilot

AVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In

Avoid this agency if you value honesty and professionalism.

Support · 21 May 2026

★★★★★ 1/5

Google

My husband and I have rented a place through Chancellors in Headington. Since the very beggining we have had issues with poor and communication with the agents who were very slow to respond and didn't have one single point of contact. Finally after we moved out from the appartment we had the same experience, slow and unclear communication. 2 weeks after the inventory check was done we are still awaiting for our deposit, despite the fact that everything was ok with the appartment. The problem is that landlady is waiting for the money from Chancellors for a few additional days that we stayed. ( that was immediately paid from our side though)!!! Again, poor management of the landlord relationship not to mention bad client relationship and experience! This information came after several emails from our side urging them to give us an answer and explain our rights in this whole process. I am already telling all my friends this story and recommending not to go with this agency. I've never seen in my life, such an unprofessional behavior towards clients. Things are conplecomp different with our new agency, so it's not a matter of "this is rge way things are"

Ana · 24 October 2018

★★★★★ 5/5

Google

I have been looking for places to rent for months, without success really. The engagement of Frankie Poole from the Chancellors Headington branch changed this, very professional and truly helpful to an extent one rarely experiences. She made the difference and now I found a very nice place.

Mat · 27 December 2023

★★★★★ 5/5

Google

Oliver Heather was amazing for us. I wanted to buy a house and he did his best to ensure that my offer got accepted and succeeded. He has always been courteous, friendly and very professional. He knew what he was doing and was very informative and helpful during the whole process. Oliver did a wonderful job and it was always a pleasure to talk to him.

Alexandra · 25 October 2015

★★★★★ 5/5

Google

It was great to have chancellor’s for my accommodation. Tilly Saxton had helped me in all the possible ways and was very helpful and kind to me. I will suggest everyone to do there work done by Ms Tilly Saxton. She is the best, cutest and polite person. Thank you

Tejas · 23 October 2023

★★★★★ 5/5

Google

I am very happy with the service that I received from Chancellors and especially Zamir, we brought a property from Chancellors and we received an A+ service from Zamir, he was professional and made the whole process very pleasant. Very pleased with the service we received and hopefully we will be using Chancellors again the further. Thank you Zamir, keep up the good work.

Rashda · 24 October 2017

★★★★★ 5/5

Trustpilot

Chelsey Mitchell and Georgie Jenner…

Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.

Ms · 19 March 2026

★★★★★ 1/5

Trustpilot

I would strongly caution landlords

I would strongly caution landlords, tenants, and prospective clients before engaging Chancellors for property management.

Bryn · 18 March 2026

★★★★★ 5/5

Google

We're immensely grateful to Iulia for her exceptional support in securing our new home. Her professionalism, dedication, and outstanding communication skills made our experience seamless and stress-free. We had heard concerns from others about Chancellors, but Iulia's service reassured us. In a world where exceptional customer service is rare, Iulia truly stands out. Thanks to her, our trust in Chancellors has been completely restored. We would like to publicly commend her for her outstanding work and recommend her and Chancellors services to anyone seeking a reliable and trustworthy agent. Highly recommended!

Senu · 23 October 2023

★★★★★ 5/5

Google

Mr Jude Boag-Matthews has done an excellent job in handling different aspects of the process of getting the right tenants in our rental property. Thank you.

Samuel · 2 December 2024

★★★★★ 5/5

Google

Highly professionals, kind and patients. The team efficiently arranged viewing, and walked through the process and paperwork. We had a wonderful experience working with them. Highly recommended!

Yaron · 4 November 2024

★★★★★ 5/5

Trustpilot

Very good experience!

Our agent, Lauren Bush, was extremely helpful, and patient with explaining details to us. She also took extra steps to get us in for earlier viewings.

Sylvester · 21 November 2025

★★★★★ 5/5

Google

I am extremely grateful to Mr. Jude Boag-Matthews for his outstanding assistance in helping me find suitable accommodation. His professionalism, attention to detail, and commitment to providing excellent service made the process seamless and efficient. I highly recommend Mr. Boag-Matthews to anyone seeking accommodation support.

Sabitha · 1 May 2025