Chancellors Headington New Homes reviews in Oxford

★★★★★ 5/5

Google

Jack has been very helpful - the fact he is well versed in the processes of buying/selling, and well connected in the wider world of solicitors/other agents/mortgage advisors has made the process feel much less daunting. Jack provides clear instructions and is fast to respond to inquires which is much appreciated.

Rachel · 27 July 2024

★★★★★ 4/5

Google

Appreciate you calling me back about my property inquiry first thing in the morning, but isn't it a bit strange to ask for my current landlord's reference details when I haven't even confirmed a viewing yet? I understand that's probably how your system works, but none of the other letting agencies I've dealt with have asked for landlord details this early in the process.

Xiaoyan · 15 October 2025

★★★★★ 5/5

Google

I had a great experience with Chancellors, Headington in the process of selling a flat. From the get go, Alex Dimopoulos was effective and efficient and we had the property on the market extremely fast, while offers came in within days. I received good advice along the way and there was regular communication and follow-up from Alex and his team until completion. My experience with Chancellors was of a friendly, helpful and very professional estate agent.

Jehan · 26 October 2022

★★★★★ 5/5

Trustpilot

Ethan was lovely and very helpful.

Laura · 3 September 2026

★★★★★ 5/5

Trustpilot

We reviewed a bungalow accompanied by…

We reviewed a bungalow accompanied by Luke from Chancellor’s Estate Agency he was very attentive showing the salient points also leaving us to have a second look very patient even obviously he had other clients to see.

Barry · 14 May 2026

★★★★★ 5/5

Trustpilot

Shana was incredible

Shana was incredible.

Char · 21 January 2026

★★★★★ 5/5

Google

Chancellors were efficient and courteous whilst dealing with the sale of our property in Oxford.

Alexandra · 3 October 2026

★★★★★ 5/5

Google

One of the best estate agents in Oxford. Helping confused buyers can be frustrating and exhausting, but Mr Henry Foreman was very patient, kind, professional, and very responsive through out. Ever time we rang the office, if Me Foreman was not available, Jonathan and the team have a system in place where they knew who we were and what was the call regarding snd help was in hand anytime. I would highly recommend them without any reservations for all your property needs whether as a seller or as a buyer.PositiveResponsiveness, Quality, Professionalism

Yk · 26 October 2021

★★★★★ 1/5

Trustpilot

I could not recommend a letting agency less

I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.

Alli · 26 August 2026

★★★★★ 5/5

Trustpilot

Good help

Charlotte has been great and patient, showing me all available houses I am interested in purchasing.

Miss · 21 May 2026

★★★★★ 5/5

Trustpilot

Molly is highly efficient

Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.

PRAV · 20 May 2026

★★★★★ 5/5

Google

Found our house thanks to Charlie and Freya They were super helpful and professional. They made all the process super easy and we managed to find a house in a week time! Thanks to the Chancellors team! Agency highly recommended.

Samuela · 25 September 2024

★★★★★ 1/5

Trustpilot

Deposit repayment issues

We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.

Naz · 25 August 2026

★★★★★ 5/5

Google

Tom Martindale, at Chancellors Headington is exceptional (Best we've ever come across). His determination, professionalism, and his ability to listen to his clients needs is second to none. We would very much like to thank Tom for all his efforts on securing the sale of our property, it was an absolutely pleasure working with you. Will definitely be recommending Tom, should any of our friends or family need to sell there house.PositiveResponsiveness, Quality, Professionalism, Value

David · 26 December 2021

★★★★★ 5/5

Google

Chancellors have provided a first class service. Communicative and supportive from the start, particularly from James Baker who has been so helpful and accessible. Would highly recommend.

Andy · 10 June 2026

★★★★★ 1/5

Google

Seriously, avoid! Dealing with Chancellors-Headington has been one of the most frustrating experiences I have ever gone through- and this is even before the start of the tenancy. They don't reply to emails or phone calls - you literally have to chase them for basic communication. After agreeing with me about a break clause, they changed it in the contract they sent me (without discussing this with me), giving the landlord an exclusive right to break the tenancy agreement. I had to complain about that and wait for two weeks for it to be changed. And although I asked them repeatedly about the Right to Rent and what is required, nobody replied to me, and only two days before moving they informed me that I have to go for a physical check of my passport at the branch or else they won't release the keys. Irrespective of my time, the fact that I live 3-hours away from Oxford, and the current virus situation that demands people are given enough time to arrange safe transportation. I ignored all the negative comments that people write here thinking they are just exaggerations, but seriously take care! I'm stuck because I already signed the agreement and I have to move out from my current accommodation. But if you are still in an early stage of the process, try to search for an agency that respects you and can handle things professionally. Or even contact a landlord/lady directly, they will handle things much better than that!NegativeResponsiveness, Professionalism

Noran · 26 October 2020

★★★★★ 5/5

Google

We are in the process of buying a house in Oxford and have been working with Alexander Bradley from Chancellors Headington. He has been very helpful every step of the way so far. We have had to get into the property a few times to show it to builders and kitchen suppliers and he was willing to wait with us for an extra 45 minutes when one of them said he was running late. Alex is very easy to get a hold of by phone. There were a couple of occasions when he did not respond to our emails as quickly as we would have liked but this was during a very busy time in the property market in Oxford (with the added Covid craziness) so it was all very understandable. Alex is also quite knowledgeable, even in areas that are not within his expertise (sales). He was able to give us advice on many different things and we were very happy about that in addition to his help on everything sales-related.PositiveResponsiveness, Professionalism

Burcu · 26 October 2020

★★★★★ 5/5

Google

I have been a client of Chancellors in Headington for many years. In all this time I have found Jonathan to be exceptionally professional, knowledgeable, courteous, fair and helpful when it comes to letting my property. His team have proved consistantly capable too. My review applies only to the Headington branch, not Chancellors head office. Had it not been for Jonathan and his team in Headington I would not have remained loyal to Chancellors. As it is, it's a big thumbs up from me and thank you for providing me with an exceptional standard of service.PositiveResponsiveness, Professionalism

R · 26 October 2020

★★★★★ 5/5

Google

Solid and quick service. Having dealt with other letting agencies, this was a much better experience. Special thanks to Ibrar who was polite, attentive, and genuinely went above and beyond, keeping me updated on property availability, sending confirmation emails, and making the whole process smooth. Plus, he was just a friendly guy to chat with! Highly recommend.

Aaron · 4 April 2025

★★★★★ 1/5

Google

Appalling service. They know themselves, which is why they don't pick up the phone and when they do, they make up meetings and poor excuses.

Sarah · 10 June 2026

★★★★★ 5/5

Trustpilot

We were looked after by Jamie woodland…

We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend

Mark · 1 October 2026

★★★★★ 1/5

Google

A Disappointing Home-Buying Experience with Chancellors, Our Story Buying our first home was supposed to be a joyful milestone, but unfortunately, our experience with Chancellors left us feeling frustrated, stressed, and financially strained. We want to share our story to shed light on the challenges we faced so others can make informed decisions. The Timeline of Delays We agreed to purchase our flat in February 2024, but due to legal issues with the previous tenants, we couldn’t proceed until late July. During this time, we worked hard to secure our deposit and mortgage. After encountering difficulties with our first solicitor, we switched to another in mid-August, and from then on, we were ready with all the necessary documents. Despite our preparedness, Chancellors’ sales progression team and the Headington branch failed to ensure that the seller’s side was equally ready. As a result, the process dragged on past our tenancy end date on 15th September, leaving us with no choice but to stay in Airbnbs at a significant costs weekly. A Lack of Communication and Accountability Even after our solicitor confirmed that we were ready for the exchange, it emerged that the seller’s documents were still not in order. It’s unclear whether Chancellors were aware of this earlier and ignored it, or if they simply didn’t notice. Either way, this left us doubting their professionalism and competence. Instead of taking accountability, the Headington branch staff blamed the delays on us changing solicitors, completely ignoring the fact that our side was ready while the seller’s wasn’t. This deflection of responsibility added to our frustration. Unprofessional and Insensitive Behavior One incident particularly stood out. The branch manager incorrectly suggested that my mother, a Taiwanese national, should approach the Chinese government for passport verification. Whether due to ignorance or carelessness, this comment demonstrated a lack of cultural awareness and professionalism. While not directly tied to the delays, it further eroded our trust in Chancellors. The Cost of Delays The delays caused us significant financial and emotional distress. We estimate that the process could have been completed at least two weeks earlier, saving us the Airbnb costs. The stress of the situation also took a toll on our mental health, causing sleepless nights, anxiety, and immense pressure during an already challenging time. Our Appeal We’ve requested reimbursement for these unnecessary expenses, but so far, Chancellors’ responses have been dismissive and unsatisfactory. We believe this reflects poorly on their commitment to customer service. Our Message to Prospective Buyers We hope sharing our experience encourages others to carefully consider their options when choosing an estate agent. Buying a home is one of the most significant milestones in life, and it’s essential to work with a team that communicates effectively, acts professionally, and takes responsibility for their role in the process. To Chancellors: we hope you take this feedback seriously and work to improve your services. No one should have to endure what we went through. Min-Erh and Yu-Wen Buyers at Oxford

Sam · 2 December 2024

★★★★★ 5/5

Trustpilot

Gwen has been extremely helpful and I…

Gwen has been extremely helpful and I am delighted that she is my point of contact at chancellors. She has helped me through my rental process and been very attentive in every area.

Holly · 21 November 2025

★★★★★ 5/5

Trustpilot

Lovely experience

Julia was great to deal with, helping us with viewings. She was friendly, professional and very accommodating with short notice requests. A well organised experience. A delight to deal with and the branch as a whole.

Vanessa · 21 October 2025