Trusted Agent profile · Oxford
★★★★★
535 reviews across 2 platforms
215 Cowley Road, Cowley, Oxford, OX4 1XF, OX4 1XF
Part of Chancellors, see every office.
Chancellors's office in Oxford, at 215 Cowley Road, is rated 4.3 out of 5 across 535 reviews on two platforms, including 375 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Chancellors East Oxford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
1/5
GoogleDisgusting company break all data protection laws and the terms and conditions are disgraceful. Landlords be aware
Thank you for reaching out to us Alice, we are sorry to hear of your current concerns. To enable us to understand your frustrations, please send an email to directors@chancellors.co.uk so we can look into this further. Thank you.
1/5
GoogleSadly Chancellors, in particular Lorna, wasn't helpful at all. During the one year lease, the repairs were super delayed, hazardous things like mould was only removed with months delay and the overall service was extremely poor. I strongly recommend another office or other Management Company.
5/5
GoogleJay and Mohumed were helpful, affable, and patient at all stages in my dealings with Chancellors. I had approached buying a property with trepidation, but they put my fears to rest. They were a model of good customer service. I would certainly use Chancellors again.
4/5
GoogleHelped us get the house we wanted next year. Works great
Thank you Oscar for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
5/5
GoogleWe have just bought a house with Chancellors and Owen Robinson was our estate agent. I can highly recommend him as being efficient, reliable and honest. I can’t vouch for the rest of the team but Owen was extremely helpful throughout all stages of our purchase.
5/5
GoogleI have been working with Chancellors East Oxford branch for nearly five years now managing three different properties. Throughout this time the service has been consistently excellent. The communication has always been clear, prompt and professional. The best thing is the personalised approach, which I haven't come across at other estate agents in Oxford.
Thank you for leaving us this great review Andrey, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
4/5
GoogleReally helpful, contacted until we found a place. Supportive
Thank you Aadi for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
1/5
TrustpilotYou will end up doing chancellors…
You will end up doing chancellors property management job yourself.
1/5
GoogleI was pushed to signing a contract with a huge minimum term length for the sale of my house and when I cancelled within the 14 day cooling off period I was charged administration fees. Avoid chancellors!
Hi Steffan, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleThis is our first time in many years with Chancellors and we were impressed with their professionalism. Special thanks to Ben, Leona and Nathan for the work they have done in finding us good tenants. We will recommend you.
1/5
TrustpilotLandlords: AVOID AVOID AVOID
Landlords: AVOID AVOID AVOID!
4/5
GoogleI worked with Richard Chaudry. He is quite professional and made the process easier than it has been with other agents and companies. If you see a Chancellor's property you like definitely try to get Richard on your application.
5/5
GoogleExcellent service from Cormac in the East Oxford Chancellors branch; first class service. Would recommend. Thank you
5/5
GoogleGood experience overall, despite a not so simple transaction process. Ella, who dealt with my case primarily, displayed great professionalism and was always very friendly and on the job. Thanks very much!
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleThe service provided to me at Chancellors Oxford was impeccable. Diligent, friendly and polite staff with excellent customer service. Hats off to Ben who worked tirelessly on our behalf to find the perfect home.
5/5
TrustpilotI always deal with Ms Georgie Jenner on…
I always deal with Ms Georgie Jenner on our rental property.
5/5
GoogleSam Bishop brings a dynamic, pro-active professionalism to his role and is a great compliment to the Chancellors team. He connects with potential buyers and listens to their needs and shares his insights on the market. We found we could build a clear communication with Sam about what was happening in the market and he always spent time returning calls and emails. He stayed in touch and always kept us front-of-mind. It's this type of rare but essential attention that helps buyers and vendors connect to insure both parties get the result they want.
5/5
GoogleRobyn recently showed us a house that we ended up having an offer accepted on. She tenaciously stewarded us through the offer process and was (and still is) on hand for any queries that we might have. We were made to feel comfortable and at ease by Robyn at all times through her knowledge, sense of humour and friendliness. I am convinced that she could sell shoes to Kurt Geiger. The whole buying process through Chancellors, at the point we are at, has been very simple and I would recommend.
5/5
GoogleWe met a lot of estate agents whilst looking to buy our first house. The Chancellors Cowley Road staff, and Emrah in particular, were by far the best we dealt with. He was always quick to respond to our (many) questions and phone calls, was personable, and was helpful without being pushy or overselling the houses. It was a huge difference compared to the other estate agents we dealt with and made the whole process a lot less stressful. We will definitely use them again when we're looking to move in the future.
5/5
GoogleHelen patiently helped me arrange viewings around a tight schedule. Then efficiently saw through an offer and agreement with precision. I recommend the customer service and professionalism.
Thank you for leaving us this great review Rebecca, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
2/5
GoogleA Dis-honest Property Management Team. I will never ever rent a property from Chancellors again and would advise anybody else to read the reason below before considering renting from Chancellors. We have recently moved out of a 2 bed flat in oxford. During our tenancy, we had a few shelves, a towel rail and a mirror professionally fitted on the wall. When the new tenant came to view the property, she specifically requested that the above items remain fitted as the property needed them. Because of this request, we contacted the Chancellors property management team over 5 weeks prior to the end of our Tenancy. We explained the situation and received permission for the items to remain. Once we had left the property, we received a claim for £220 off our deposit to cover the removal of the aforementioned items. Once i phoned the Property management Team to discuss, they admitted that we had discussions about the items and that we had discussed it well in advance. I was assured that I would receive a response, however, I was left waiting day after day for any additional information. after numerous phonecalls (which were like talking to a brick wall), I began to become very frustrated so threatened to open a dispute with TDS and leave a negative review. Finally (after weeks of complaining and logging my dispute with TDS), I received confirmation from chancellors head office stating that the disputed amount will be returned in full. Because of this, I have given Chancellors 2 star instead of 1, however, I wasted a vast amount of my time because of the dishonesty and disorganization of the property management team.
5/5
GoogleAs I moved to Oxford from abroad, I was looking for a flat to rent near the city centre. It was then that I met with Amy Needham and Tristan Turton from the East Oxford Chancellors estate agents. In a few days they arranged some property viewings and when I finally decided to rent one, they really helped to set things up and to move in the new property in short time. Would like to recommend their services. I found the two agents very kind, efficient and really available to meet my needs. Again thank you very much.
1/5
GoogleI'd like to make clear that i'm not a disgruntled tenant who lost their deposit. My experience in the property was great. Chancellors were slow to reply to any emails we sent in the build up to renting the property, never able to take calls and generally quick to avoid doing any work. We asked for specific terms to be added to our contract, which they said was fine and approved. When it came to discussing this with the landlord, they'd had no communication about this and were very surprised. Fortunately the landlords honoured it, but it could have been very difficult for us. Chancellors also phoned to see if we were interested in viewing the property that we were moving out. So in short, terrible communication and customer service. But our flat and landlord was lovely.
5/5
GoogleVery pleased with the service Helen Wood provided. Very professional and very efficient!!!
Thank you for leaving us this great review Kevin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chancellors East Oxford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
