Trusted Agent profile · Oxford
★★★★★
540 reviews across 2 platforms
215 Cowley Road, Cowley, Oxford, OX4 1XF, OX4 1XF
Part of Chancellors, see every office.
Chancellors's office in Oxford, at 215 Cowley Road, is rated 4.3 out of 5 across 540 reviews on two platforms, including 375 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Chancellors East Oxford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleHelen patiently helped me arrange viewings around a tight schedule. Then efficiently saw through an offer and agreement with precision. I recommend the customer service and professionalism.
Thank you for leaving us this great review Rebecca, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
2/5
GoogleA Dis-honest Property Management Team. I will never ever rent a property from Chancellors again and would advise anybody else to read the reason below before considering renting from Chancellors. We have recently moved out of a 2 bed flat in oxford. During our tenancy, we had a few shelves, a towel rail and a mirror professionally fitted on the wall. When the new tenant came to view the property, she specifically requested that the above items remain fitted as the property needed them. Because of this request, we contacted the Chancellors property management team over 5 weeks prior to the end of our Tenancy. We explained the situation and received permission for the items to remain. Once we had left the property, we received a claim for £220 off our deposit to cover the removal of the aforementioned items. Once i phoned the Property management Team to discuss, they admitted that we had discussions about the items and that we had discussed it well in advance. I was assured that I would receive a response, however, I was left waiting day after day for any additional information. after numerous phonecalls (which were like talking to a brick wall), I began to become very frustrated so threatened to open a dispute with TDS and leave a negative review. Finally (after weeks of complaining and logging my dispute with TDS), I received confirmation from chancellors head office stating that the disputed amount will be returned in full. Because of this, I have given Chancellors 2 star instead of 1, however, I wasted a vast amount of my time because of the dishonesty and disorganization of the property management team.
5/5
GoogleAs I moved to Oxford from abroad, I was looking for a flat to rent near the city centre. It was then that I met with Amy Needham and Tristan Turton from the East Oxford Chancellors estate agents. In a few days they arranged some property viewings and when I finally decided to rent one, they really helped to set things up and to move in the new property in short time. Would like to recommend their services. I found the two agents very kind, efficient and really available to meet my needs. Again thank you very much.
1/5
GoogleI'd like to make clear that i'm not a disgruntled tenant who lost their deposit. My experience in the property was great. Chancellors were slow to reply to any emails we sent in the build up to renting the property, never able to take calls and generally quick to avoid doing any work. We asked for specific terms to be added to our contract, which they said was fine and approved. When it came to discussing this with the landlord, they'd had no communication about this and were very surprised. Fortunately the landlords honoured it, but it could have been very difficult for us. Chancellors also phoned to see if we were interested in viewing the property that we were moving out. So in short, terrible communication and customer service. But our flat and landlord was lovely.
5/5
GoogleVery pleased with the service Helen Wood provided. Very professional and very efficient!!!
Thank you for leaving us this great review Kevin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleI had been looking for a house to rent for almost 3 weeks and received some very bad feedback with regards my applications with some letting agencies (excluding chancellors). Fortunately I have been in touch with Chancellors - East Oxford/Cowley branch through the person of Richard Chaudry. Richard have been very supportive during the whole process and kept very good communication with regards the progress of my application. The communication and feedback made me felt very comfortable and it has also allowed me to see the high level of professionalism of chancellors' agents. If you are looking for a house/flat to rent or to buy, then I will strongly recommend you to contact Chancellors. See all their contact details from Internet. Thanks a million Richard for all your high quality support and professionalism .
5/5
GoogleOliver Marsden shepherded us very ably through some very tricky moments in the sale of our house in Florence Park. Throughout he was friendly, encouraging and honest about the situations we were faced with, from buyers pulling out to glitches with mortgages in the chain. He maintained just the right level of contact with us and was always responsive on the phone if we had queries in between his 'checking in' calls. Because we bought our new house through another branch of Chancellors he was also able to give us more information about progress with the various processes than the solicitors were able to. All together we were very pleased with the level of service and professionalism. Thanks, Oliver, and the rest of the team!
5/5
GoogleVery profesional customer service from Jordan, really helpful - highly recommend
Thank you Dominika for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
GoogleGreat service from Joe + Team. I dealt with Owen Robinson at the East Oxford branch of Chancellors, highly recommended. Sold our place within 6wks!
1/5
GoogleExactly the same as Ines W. Helpful up until the point of signing rental agreement, after that extremely difficult to get them to even respond to problems with the property.NegativeResponsiveness, Professionalism
HI Martin, we are sorry to read of your issue. So that we can resolve any issues please contact me on directly on jennifer.dowden@chancellors.co.uk. I will be happy to help and look into the matter for you. Many Thanks, Jennifer.
4/5
GoogleThroughout quite a prolonged house finding process, Chancellors were consistently helpful and very speedy in responding to emails and requests for further information. They were often able to fit viewings in at short notice, at awkward times. Chris Kilkenny, who we dealt with throughout the process, was very personable, knowledgeable and efficient, and never anything less than completely professional from beginning to end.
5/5
GoogleI have to say I was very pleased with Hassan Jumah's service and advice helping me sort out my new home. He was very useful in answering all my questions but first and foremost conducted himself with such integrity. For a first time buyer it was very reassuring to have someone you could trust to give you good and unbiased advice.
5/5
GoogleWe would like to say how pleasant and efficient the support we have received from the staff at Chancellors East Oxford Branch, specifically Carl, Owen and Chris who's friendly and professional advice has been invaluable in making the purchase of our first property to rent as pain free as possible. We recommend their services to anyone in the same position.
5/5
GoogleChancellors have been fantastic in communication and efficiency throughout the sales process. I am particularly grateful to Emrah who was an excellent member of the team and took the time to make sure that all my questions were answered. He is punctual and reliable and I am grateful for his help with finding my ideal property. Many thanks
5/5
GoogleWe have just had an offer accepted on a wonderful house, ably facilitated by George and Ella at Chancellors. We are very pleased with the service so far and we look forward to carrying this purchase through to completion with them.PositiveResponsiveness, Professionalism
5/5
GooglePaul stood out from the other estate agents when they came to do a valuation, due to the additional preparation he had done, and his attention to detail stayed at this high standard at all times through the process. I completed in less than two months, and am really pleased with Chancellors service.
5/5
GoogleI had a fantastic experience with Amelia George, an agent with the East Oxford branch of Chancellors. She was extremely communicative and helpful, going out of her way to provide me with extra photos and video of the property since I am abroad. Very happy with my experience.
5/5
TrustpilotHe was great.
1/5
TrustpilotShysters.
5/5
GoogleA very professional and experienced team, did a great job of letting our house for us. Chris Kilkenny in particular was great to deal with, prompt, courteous and efficient. I would highly recommend asking the Cowley Road lettings team to manage your property.
5/5
GoogleHave only been involved with Chancellors for a few months but so far, so good. Julian and Stephen are very professional. No problems as of yet! A courteous manner is very important as many agents can be surly. Would recommend them thoroughly! Landlord
5/5
GoogleI have dealt with several people in the office, they have been very polite and helpful. Emails are responded to very promptly with an email or a phone call. All in all, I would highly recommend them for sales/buying or rental.
5/5
GoogleHad a great experience working with Emma. She was very professional and thoughtful in showing me around Oxford and showed me high quality places. We ended up with a great place that my whole family is excited about.
1/5
GoogleRating only, no written review.
Dear customer, Thank you for taking the time to leave a review. We are sorry to see that you have given us a 1-star rating, but unfortunately without any specific details, we are unable to address any concerns or issues you may have experienced. Please feel free to contact us directly at directors@chancellors.co.uk.co.uk so we can have the opportunity to make things right and improve your experience with us in the future. Best regards, Chancellors Estate Agents
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Tell us what you need and we'll put you in touch. Chancellors East Oxford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
