Carter Jonas Lettings Oxford reviews

★★★★★ 1/5

Google

I have been meaning to write a review for a while now. Last summer my husband and I were looking for a place to let for the year. We looked at properties advertised by several letting offices in the Summertown area. We decided to walk into Carter Jonas' Summertown office to see if any of their properties fit what we were looking for. To put it simply, we were treated horribly. The lady who greeted us acted as if we were criminals. We told her we were looking for a place to let and wanted to see what properties they had, and she went back to her desk area and began whispering with a colleague of hers and eyeing us (we were sitting on the couches at the entrance.) She then approached us with a bothered look on her face, and asked us if we'd been into their office earlier that day. We said no. She insisted we had been. My husband and I were thoroughly confused, and we explained to her that this was our first time coming into this office (ever). She then insisted that we had been in earlier and were seen by her colleague, another lady working at the office. At this point we were very much put off, and we were more put off when she challenged us by asking if we thought her colleague was lying. I said no she must've been mistaken. Never at this point did her colleague approach us or try to clear up whatever misunderstanding occurred. We carefully asked if she would show us any properties, and she pulled out a few print outs of properties but was very obviously not interested in renting out to us. My husband and I walked out of the office very much put off, and I felt humiliated and thoroughly confused. Customer service towards us was awful, and not once did they apologise or consider the fact that they were actually mistaken.

Sarah · 23 June 2017

★★★★★ 1/5

Google

Note of caution to Tenants, Avoid at all cost! - Only gave 1 star because I couldn’t give lower. Carter Jonas are a 1 sided estate agent that only represent the Owners and where Tenants are a commodity. They optimise the law in the owners favour and will extract the maximum money out of you while giving you the most 1 sided tenancy agreement possible. Basically act as the owners “muscle”. Dealt with them for 3 years as a tenant and hope to never deal with them again as a tenant or a potential landlord.

Antoine · 23 June 2017

★★★★★ 5/5

Trustpilot

The team at Carter Jonas were…

The team at Carter Jonas were professional and efficient in selling my mothers house. We are grateful for their services and would recommend them.

Christine · 3 April 2023

★★★★★ 1/5

Google

I wish Google allowed zero stars because this is what this agency deserves. Very slow with everything (the only exception is collecting money from you!), constantly passing emails to various members of staff, and in the end no one gives a clear answer to your question. When things get tight because they have procrastinated so much, of course it is the tenant's fault, and you end up with no flat and no reimbursement for the fee that you have paid. Additionally, they seem to charge tenants for all sorts of things, and are very unhelpful when it comes to explaining the contract. Definitely would not recommend. PS All the five star reviews here seem to have been written around the same time and are quite similar in style. Suspicious, isn't it?

James · 23 June 2016

★★★★★ 5/5

Google

Tanya Hall is a 'SuperAgent' reliable, available and an excellent problem solver. It's the people that make an agency work, this is certainly one of them.

Cass · 22 June 2020

★★★★★ 5/5

Google

A very stress free proses. Jenna couldn't have been more friendly and helpful thankyou once again for you patienc Deborah Knox

Peter · 22 June 2023

★★★★★ 5/5

Google

This was easily the least stressful experience I've had with a letting agent; Lynsey was really helpful throughout, and everything progressed quickly and straightforwardly. I would absolutely recommend Carter Jonas!

Waverly · 23 June 2018

★★★★★ 5/5

Google

We’ve had a really positive experience with Carter Jonas as tenants in central Oxford. The landlord lived abroad and was quite difficult to get hold of, but the agency took care of everything instead of them. They were always very professional and replied to e-mails promptly, and any property issue that we reported was always taken care of. They were kind enough to arrange complete redecoration of the bathroom whilst we were away on holiday. Moving out was hassle-free, and they were very fair with respect to wear & tear, giving us our full deposit back. Would definitely recommend.

Marko · 24 June 2015

★★★★★ 5/5

Google

Very professional service and support from Julia in a sale that became very complicated and time-consuming through not fault of Carter Jonas. I was very grateful for their patience and persistence.

Adrian · 22 June 2022

★★★★★ 5/5

Trustpilot

Simple communication with Seline

Simple communication with Seline, all done whilst we were on holiday. Thank you for managing our expectations and prompt replies.All the best

Karinel · 15 May 2023

★★★★★ 5/5

Trustpilot

Thanks Carter Jonas

Thanks Carter Jonas . A great team, great team leader :Igor , great team member : Sam, Ana. They given me lots of hleps .

CINDY · 3 February 2023

★★★★★ 5/5

Google

Both Jenna and Clare have been Professional, prompt, helpful and accommodating through this swift process Would highly recommend

Bev · 26 August 2023

★★★★★ 5/5

Trustpilot

I have recently dealt with the Oxford…

I have recently dealt with the Oxford office in respect of a letting. The team were polite, efficient and very friendly throughout the client on boarding process. I would recommend this company to any prospective customer.

Martin · 2 September 2021

★★★★★ 5/5

Google

All fine with Move in Excellent service

Aaron · 22 April 2024

★★★★★ 5/5

Google

Splendid professionalism from the entire team from start to finish. Worthy mentions Jenna, Maddy, Jacqueline, Kate, Caroline, Chris. Thank you

Charles · 22 June 2023

★★★★★ 5/5

Trustpilot

A great experience with the Mayfair office

I had such a great experience with Carter Jonas in Mayfair during my recent search. In particular with Kate who was so helpful through out the process!

Daisy · 21 October 2022

★★★★★ 5/5

Google

Excellent handling of letting in Oxford. Quick and professional responses from Carter Jonas staff at all times.

PilgrimHare · 26 August 2023

★★★★★ 4/5

Google

Great service with Carter Jonas. Lynsey kept us up to date on everything and everything was super easy! Would recommend.

Millie · 22 June 2021

★★★★★ 5/5

Trustpilot

It's always a pleasure dealing with…

It's always a pleasure dealing with Carter Jonas and in particular, Jessica - they're communication is excellent, they are polite and extremely professional. I would recommend them to anyone looking for the services Carter Jonas offer.

Roland · 7 June 2021

★★★★★ 1/5

Trustpilot

Dishonest, unhelpful, not professional

The agent of Carter Jonas is very dishonest, unhelpful and not professional.

Customer · 15 May 2025

★★★★★ 5/5

Google

A very smooth experience with Carter Jonas in renting my Oxford apartment. Staff has been extremely helpful. Highly recommended.

Candice · 22 June 2023

★★★★★ 5/5

Trustpilot

Very impressed and will use again

I have just dealt with Carter Jones Lettings, Mayfair and what a pleasant experience from start to finish. I was given regular updates, polite mannerism and excellent customer service, very impressed overall and will use again.Jennifer

Jennie · 12 May 2021

★★★★★ 5/5

Google

I've only had positive experiences so far with this company. Particularly Lorna Kadobinskyj and Lynsey Pickett have been a pleasure to deal with.

Nikita · 22 June 2020

★★★★★ 5/5

Google

Great team to get you settled into my rented property, helpful and fast service.Would recommend Carta jonas lettings specifically Tanya and her team

Tim · 22 June 2020