5/5
Breckon & Breckon have managed our property for a number of years, encouraged us and have kept us up to date.
Agent replied · 10 November 2024
Thanks for the 5-star review David!
Trusted Agent profile · Oxford
★★★★★
316 reviews across 2 platforms
Twining House, 294 Banbury Road, Summertown, Oxford, OX2 7ED, OX2 7ED
Breckon & Breckon's office in Oxford, at Twining House, is rated 4.5 out of 5 across 316 reviews on two platforms, including 268 Google reviews rated 4.6.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
Breckon & Breckon have managed our property for a number of years, encouraged us and have kept us up to date.
Thanks for the 5-star review David!
5/5
I have had the pleasure of working with Rachel Grimsey from Breckon & Breckon, and overall the journey and process has been a very smooth ride. I was able to receive timely responses from her and the lettings department, and was able to find a place that fitted all of my requirements at a moments notice. i urge that student and professionals alike, if you need a reliable agency, Breckon & Breckon will deliver at the best of their ability.PositiveQuality, Professionalism, Value
Thank you for your review Marcus, it was a pleasure finding you a new home. Rachel and the lettings team
5/5
Amazing experience. I bought a new flat with Breackon & Breackon. The process was smooth without any surprises. The staff is well aware of all the details and what is needed to make it easy and peaceful for you. I never had a delayed answer and they solve all of the issues during the process. Through the process the case manager changed and I was worried about gaps in the handover but they've done such a wonderful job that I didn't even notice the change of the case manager. They've guided and assisted me through the whole process of making my dreams come true that's why I would suggest Breackon & Breackon again and again.
Hi Ioannis Thank you very much for your wonderful review, we really appreciate your lovely feedback and are delighted you have had such a great experience with Breckon & Breckon. We hope you will be very happy in your new apartment! Kind regards Lucy
4/5
Rented a property with them. When we moved in the house was a complete disaster and we would be able to give only 1 star as review, but with time they managed to build our trust back and didn't fail us ever since, hence the 4 stars.
Thank you for your review Simone, we are pleased to hear you felt that we have made improvements during your tenancy to improve the service that you received. If you need to move again, please let us know!
5/5
We recently let a flat through Breckon and Breckon and they have been professional and friendly throughout. They have dealt with any maintenance issues quickly and efficiently. In particular Rhys, Jodie, Hannah, Louisa and Clarissa have been fantastic.
Thank you for your review and positive feedback Harry. Lovely to hear our staff have been fantastic. We hope that you enjoy your new home!
5/5
This was the third time I've used Breckon and Breckon for finding a tenant, and for the third time the process went as smoothly as it possibly could have. Communications from Phoebe, Kathryn, Hannah, Debbie and Louise have always been frequent and efficient. I'll be back when this tenancy comes to an end. Thank you!
Thank you for posting your review Martin, we are pleased we have had made the process as smooth as possible for you. We look forward to helping you again in the future.
5/5
Quite possibly the single most professional, efficient and helpful agency I’ve ever dealt with. They are a genuine credit to their profession and I could not recommend them highly enough.
Hi Kean, thank you so much for your glowing review it is really appreciated and will be passed on to the teams. Thanks!
5/5
An extremely friendly and helpful bunch of chaps. They have bent over backwards in order to help my elderly parents sell their property. I absolutely cannot paise them enough. Thank you Chris, Luke and all the others.
Hi James! Sorry for the delay in our response, thanks ever so much for taking the time to post your kind words.
5/5
Lucy from the new homes team was brilliant from start to finish. She was regularly in contact with updates on the progress of the development, and helped me chase my solicitor to ensure completion happened on a specific date. She gave me a huge amount of confidence within the whole process, and I was very glad for her support. I love my new home.
Thank you for your kind review Laura, I am so glad you love your new home! Lucy.
5/5
I have been a multiple property Oxford landlord for 25 years, and have recently started to develop a working relationship with Breckon & Breckon, Headington, Oxford. In branch, Paige McCann has been knowledgeable, enthusiastic, flexible and focussed - pretty much everything a busy landlord would need.
Thank you for your review, it has been a pleasure working with you so far and I look forward to continuing this work in the future! Paige & the Lettings team
5/5
Great experience from start to finish with the Breckon team. Sold my property swiftly and with ease, solving all issues and being extraordinarily helpful. Patrick worked very hard to get the house on the market in a very short space of time and the chain held with a successful completion to enable me to purchase the house I wanted. Would highly recommend.
Thank you Leila, great to get you moved and hopefully your now settling into your new home!
5/5
Luke was very efficient and regularly kept in touch keeping us informed about the status of the sale and quickly dealt with issues arising during the whole process. Will use Breckon & Breckon again.PositiveResponsiveness, Professionalism
Thank you Darryl for your lovely review. It was a great sale to be involved with and you know where we are if you need anything in the future. Best wishes from Luke and all the team in Summertown.
5/5
Hi Patrick at Breckon is the best estate agent in the area by miles. He's acted for me last year and it was a tricky year for everyone. Any ups and downs, no problem. Put the house back on the market. Buyer pulls out? No problem - others already ready to view. Outstanding, above and beyond.. thanks!
Thank you, Ian. Great that we finally made it, although I’m going to miss our regular catch ups! - Patrick
5/5
Great service. Applications to my property were different from the usual process but they guided me well, and helped me obtain a very desirable apartment.
Thanks for the 5-star review!
5/5
Very professional and attentive staff and fantastic service. Would highly recommend anyone looking to rent in oxford. I can especially recommend Rachel Grimsey as she was kind and highly capable throughout our process.
Thank you for your review Phillip, we hope your enjoy your new apartment in Oxford!
1/5
Appalling service
Appalling service from management and sales teams. The sales team was very unresponsive and let the sale of my apartment drag on for months longer than they needed to be. The management team were also very poor and continue to bill me even though I moved out in July and have explained that. They claim this is completely out of their hands and were extremely rude and dismissive.
1/5
Mike mentioned £130 for move out. I just add that they charge £240 for move in. Indeed, modern day pirates. Also, they show no concern or sympathy to students. If you're intl student or manual worker or single parent, even worse. If you're vulnerable or ignorant of rent market rules, it's your fault, not theirs. Best properties always go to those privileged and those who have first-hand info. They don't care about your being desperate to find a new home.
Your review concerns us as we have no record of you and your comments certainly do not reflect the service we provide. We would welcome a further discussion so would be grateful if you could contact our MD Greg Barnes on 01865 201111 or greg@ breckon.co.uk to discuss further.
1/5
Do not do business with these people. Untrustworthy, sleazy and disrespectful. If I could, I’d give 0 stars. We were looking for our first home. We found a lovely cottage but after placing an offer, we got that rejected. We moved on and continued with our search. It was a month later when they contacted us again, saying that the other buyer was “crazy and unreliable”. They would call you late Friday afternoon and would refuse to write anything down in an email. Non-the-less, we looked through the poor communication and unprofessional behaviour, as we wanted the house. Little did we know, that the vendor will soon also be called “crazy and unreliable”. Despite twice daily calls for three weeks straight, we felt that we were the middle man between the agent and vendor plus the estate agent’s psychotherapist. Eventually, we had to pull out of the purchase as frankly we got fed up with such treatment. I know there are some positive reviews here, but you wonder what these people are saying about you behind your back.
Hi Renata, we're very sorry to hear about your experience. Please get in touch with Chris Dixey on 01865 310300 if you'd like to discuss this further.
5/5
Buying a house is probably one of the most stressful experiences you’ll encounter right? Yup, glad you agree. I lined up a very straightforward purchase through Breckon & Breckon but with the effects of Covid it became tricky and turbulent. But with Lucy at Breckon guiding the way supported by Chris, we navigated the complications brilliantly. Though the agents have the interests of the seller at the forefront, I always felt that they balanced this perfectly with me. Informative and communicative all the way through the process, they managed the detail brilliantly. And an added bonus was the bottle of Champagne we were given when we collected the keys. Their attention to all of the details even extended to the Champagne being chilled, ready to pop the cork and drink immediately after crossing the threshold of our new home - just like it should be. I can’t recommend these guys enough. In summary - professional, communicative, compassionate, patient but also real. Thanks guys - you’ve been awesome.PositiveProfessionalism
It was a real pleasure to help you secure your new home. Thank you for your kind words and we look forward to helping you in the future. Enjoy your new house! Lucy and the Summertown Sales Team.
5/5
We recently moved into a new flat managed by Breckon & Breckon. We were so impressed by their service from the very first phone call. Phoebe and Rachel have been incredibly helpful, friendly, and responsive. When we moved in there was even a welcome hamper full of treats waiting for us, something we've never had with any other estate agent! We had a problem with the shower on the first day, and B&B immediately sent round a plumber (John), who was equally charming and professional and got right on the case. First impressions of B&B couldn't be better, very highly recommended.
Thank you for your review John, we are glad to hear our staff have been incredibly helpful and we are very pleased to hear you enjoyed the welcome hamper. We hope you enjoy your new home!
5/5
Great communication and advice provided by Brooke helped us secure our first home in Barton Park. A big thankyou to the whole team.l !
Thank you so much for your kind words, It has been my pleasure helping you purchase your home and I hope you enjoy it for many years to come! Best wishes Brooke & the New Homes team.
5/5
Breckon manages 5 properties for us and the rating applies across all of them. Breckon is professional, thoughtful and really ensure they look after all parties fairly.
5/5
Amazing Service, great people.
Dominic Simmons was the negotiator for the purchase of our home and he was amazing - always answers the phone or called back within minutes. His knowledge and ability to think on his feet and build a great rapport with everyone he meets made the buying process an absolute joy and did way more than the national agent we used. I would highly recommend Breckon and Breckon - especially Dominic.
5/5
The property was rented during the uncertainties of the Pandemic period in Sep 2021, even so, Breckon was able to complete rental formalities within 8 days. Responses to maintenance issues were efficient and effective. Check out was made very smooth and easy. I would say one of the rare "trouble free' experience I have had with an Estate Agent.
Thank you for your review Tina, which is lovely to receive. If we can help you move in the future, please don’t hesitate to contact us and we wish you best of luck in your new home.
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