Breckon & Breckon New Homes reviews

★★★★★ 5/5

Google

I had a very positive experience working with Breckon & Breckon. The letting process was smooth and efficient, and communication was clear throughout. I was kept updated at every stage, and the team helped me secure suitable tenants in a short time. Overall, I’m very satisfied with the service and outcome. Mike was efficient, responsive and professional throughout the letting process. He always replied promptly to my emails and offered helpful advice, for example, suggesting we test the market with the proposed rent before considering any adjustment. He handled everything smoothly and made the process stress-free. I really appreciate his effort and support.

Yuen · 8 November 2025

★★★★★ 5/5

Google

Outstanding service from Brook! Brooke's expertise and guidance made the purchase of my new home a breeze. Her solicitor recommendations were invaluable, and her communication was impeccable. Huge thanks also to Kelly, who was fantastic on the day of the property visit for measurements - her patience and helpfulness were truly commendable. The dealings with Brooke was exceptional, and I highly recommend Breckon and Breckon. Thank you Brooke!

Vivienne · 15 June 2025

★★★★★ 5/5

Google

Elise, Emma and Wayne were an exceptional team of agents! They were so helpful, and proactive - photos to accepting an offer above the asking price in 5 days! They supported us through every step and were really friendly and kind. I cannot recommend them highly enough!

Victoria · 9 December 2025

★★★★★ 5/5

Google

Honestly cannot thank you guys enough for everything, Micheal is a credit to this company has helped me through every step and has been a top man Everyone at the office in oxford was so polite ,welcoming and it was so professional in there. We’ve had bad experiences before with other estate agency’s (I won’t name and shame) But you guys are the best ones I’ve ever delt with!!! Again I can’t thank you guys enough for everything you’ve done

Alex · 18 November 2024

★★★★★ 5/5

Google

I have let in Oxford through Breckon and Beckon for several years now. Throughout this time I have been very satisfied indeed with the courteous and efficient way in which they have rendered both the letting and management process. It sems to me that all the staff concerned manage to balance the interests of landlords and tenants in a highly professional and fittingly balanced manner for both parties, explaining all options/ choices/decisions calmly and fully. I would certainly recommend them to anyone looking to let a property, or indeed seeking to rent one.

Vivian · 9 December 2025

★★★★★ 5/5

Google

We engaged Breckon & Breckon to help our family move from Oxfordshire to Wales and we are absolutely delighted with the service we received. Specifically, Chris and Lucy were attentive throughout the selling process, always keeping us in the loop, regularly popping over for brainstorm chats to see if we could get the house sold in what was quite a sticky market. It took us a while to sell, but I had complete confidence that Chris new exactly what was going on in the market and how to help us. Once sold, both Chris and Lucy were totally engaged with the process. Lucy especially helped to chase up solicitors and get answers to questions and I always felt I had someone to talk to who understood the process. They both went above and beyond to help us and I highly recommend the Bespoke by Breckon service. We are delighted with our new home in Wales. Thank you Chris and Lucy for everything. Kim Bradley

Synergy · 16 December 2023

★★★★★ 1/5

Google

Highly recommend to avoid such petty agencies who just want to extract as much money from customers as possible. No flexibility, understanding or accountability can be seen here. No responsiveness, the extractor fan, reported promptly, wasn’t fixed in 1 year! Even after leaving the property in exact same condition as was received they charged me, even for things that weren’t even present in the flat to begin with! They provide no service, are extremely rude once you sign the contract and will make moving out the worst experience of your life!

Mrunmayee · 21 October 2025

★★★★★ 1/5

Google

Appalling. I own a property at Woodstock Close which is managed by Breckon & Breckon. Since they took over as property managers, service charges have gone THROUGH THE ROOF. They show no respect towards leaseholders, ignore communications, and treat us with arrogance bordering on contempt. There are so many issues with this company - from them claiming to seek the most competitive prices for works and simultaneously charging 15% commission on all major contracts, to their abject failure to monitor regular contractors such as the cleaner, leading to contractors billing without performing works - a problem which persisted unchecked for over a year. Breckon & Breckon have no regard for leaseholders, they don't care how our money is spent, they don't care about offering a professional service and they ignore highlighted issues and emails from leaseholders. All they care about is charging as much as they can and making the maximum amount of money for themselves, at the utter expense of leaseholders' financial welfare and mental health. I am in the process of gathering all evidence to make a formal complaint about this company to the Property Ombudsman and likely tribunal. I will also consider taking my story to the press as B&B's contempt for residents and good practice is nothing short of scandalous. They need scrutiny, and soon. * additional comment - the fact that Breckon & Breckon attempt to gaslight my feedback on their appalling management practices by suggesting I am bitter about my sale collapsing and that I "blame" them is completely inappropriate and immature and says everything anyone needs to know about this company and its conduct. My review did not even mention my sale, which is personal information. My sale did fail as the seller pulled out due to service charges making the property unmortgageable. But to dismiss my legitimate concerns by making innappropriate volatile personal comments is utterly unacceptable. Leaseholders wishing to sell are struggling due to the charges and properties at the Close are not selling and sitting on the market. But only the Ombudsman/law would ever make this Breckon & Breckon reflect on its conduct. The real life observable impact of its management has zero impact on its operations. I am preparing a complaint for the Property Ombudsman and Tribunal. This company ignores ALL communications with me, and the feelings of the chair of the WCLA (an unofficial group I am not legally obliged to be part of or engage with) is absolutely not a reflection of many leaseholders who are extremely unhappy about Breckon & Breckon's conduct and are not being listened to by the WCLA or Breckon & Breckon. The conduct of this company is deeply ill-advised and unrofessional and it will be answerable to the Ombudsman and the law. And likely the press. Shocking.

Zoe · 17 October 2025

★★★★★ 5/5

Google

Professional, friendly and efficient service. Unusual for a buyer to recommend an estate agent but based on my recent experience of the Oxford based New Homes Team I felt it warranted some positive recognition and recommendation. They helped me as a buyer secure and exchange on my new Oxford apartment in less than six weeks from initial viewing and I’m now keenly awaiting successful legal completion. A special note of thanks to Matt, who I now understand is the newest member of the team which was not obvious from the level of service provided at first and second viewings and his handling of the submission and initial progression of my offer. He was a credit to the New Homes Team and certainly got my purchase off to a great start; before Mel, Lucy and Joe helped ensure we met the agreed offer exchange timetable. The Team kept all parties involved updated with progress and flagged any issues and required action. They ensured a smooth process throughout by timely monitoring, action and follow up, especially evident when lead team members’ were absent on leave or simply unavailable. Such absences didn’t adversely impact progress as all the team members were obviously suitably briefed and managed so promptly helped with emails and calls, or escalated if required, to get matters addressed and progressed quickly regardless of a specific team member’s availability. An impressive team effort indeed and based on my recent positive experience I’d happily recommend them as an agent you’d enjoy and appreciate dealing with whether you’re buying or selling.

David · 11 November 2023

★★★★★ 5/5

Trustpilot

Brooke Milner has been excellent to us

Brooke Milner has been excellent to us. She is always smiling, cheerful and optimistic to us as new buyers. She alleviates anxiety and gives information with clarity. We appreciate her for being so patient with us. She has guided us every step of the way.

Sneha · 31 March 2026

★★★★★ 5/5

Google

We have recently completed the sale of my late mothers house in Central Oxford and Patrick and the Breckon team could not have been more supportive and professional - it was always going to be an emotional journey but Patrick made it much more smooth and less stressful thank you again to the whole team! Josie

Josie · 23 December 2024

★★★★★ 5/5

Trustpilot

Breckon and Breckon Bicester

Maxine at the Bicester office has gone above and beyond for us in managing the sale of our house. Always professional, but with a sense of humour- which is vital when in the stressful environment of buying and selling houses. Very happy to recommend Bicester Breckon and Breckon - if I was intending to move again (which I’m absolutely not!!) I would have no hesitation in using them.

Consumer · 12 August 2025

★★★★★ 4/5

Google

Rented a property through Breckon for the past year. Generally a positive experience overall. Callum Hunt has been especially great - professional, friendly and caring (5 stars individually for him). For Brekcon as a whole, 4 stars as a solid service but sometimes quite slow at resolving maintenance issues and issues around inventory at the start of the year. Nonetheless, far better than any other Estate Agents I have used in Oxford.

Tristan · 11 November 2023

★★★★★ 1/5

Google

We had a deeply frustrating experience with this agency. The property was advertised with a move-in date of 30th July, which was then pushed back multiple times without clear explanation. We arranged a van and cancelled a holiday based on the original date, only to be told much later that the earliest possible move-in would be 22nd August. Communication was inconsistent, and we were given little confidence in the timelines provided. Would not recommend based on this experience.

Beth · 6 August 2025

★★★★★ 5/5

Google

Overall good sevice, they found a buyer before the property had even gone up online. Joe was very helpful, even provided final meter readings once the sale had completed. Only improvement I feel could be worked on is the sales progression, with more regular updates as i did have to call up a few times. but would use them again.

Mike · 13 June 2024

★★★★★ 5/5

Google

Pheobe was amazing. She ensured the whole transition was smooth. She found a tenant so quickly and took all the stress from us especially as we don’t live in the country. She kept us regularly updated and so quick to respond. We really appreciate all of your help and support.

Ciarán · 20 October 2024

★★★★★ 1/5

Trustpilot

AWOL Oxford Waterside

They manage Oxford Waterside, which we all pay into, but they don't bother to respond to issues. Katie simply does not respond to emails. That has been my experience.

Deniz · 1 May 2026

★★★★★ 5/5

Google

We Viewed Deansfield Park in Ickford. Melissa was a great help, although there is no show homes she was still able to provide a great overview of the development via the 3D model. We also found her knowledge of the market and local area exceptional. We did not buy at this stage but will certainly be in touch when in a position to proceed to see what developments Melissa has at that time. We viewed a few new developments over the weeks and found other agents to not have as much knowledge of the area or provide a reassuring confident service.PositiveProfessionalism

A · 11 November 2022

★★★★★ 1/5

Trustpilot

Avoid as Tenant

We were excellent tenants who paid rent on time every month and maintained the property to the best of our abilities, yet Breckon & Breckon attempted to withhold £517 from our £1,125 deposit - nearly half of what we paid. They charged us for window mechanism repairs that were carried out a month after we vacated and after the property had been re-let to new tenants, despite their own check-out report making no mention of any window damage. They also tried to charge us £300 for bathroom redecoration due to "mould damage" when their own inventory photographs clearly showed the bathroom ceiling was already chipping and black with mould when we moved in.

Vaibhav · 4 April 2026

★★★★★ 5/5

Trustpilot

Not all estate agents are the same

Not all estate agents are the same, some stand out and Breckon & Breckon are one of the stand outs. Professional, proactive, thoroughly nice people to deal with. Shout out for Kelly, who got to know me and what I was looking for and found me my dream home.

Debbie · 23 March 2026

★★★★★ 5/5

Google

I have recently bought my first property with the help of Breckon & Breckon, and I am very happy with how the whole process went as smoothly as possible. Lucy was an absolute professional, guiding me through the process and very patient in answering all my questions as a first time buyer. I would recommend them to everyone I know looking into getting into the property market.

Marianne · 11 November 2023

★★★★★ 5/5

Google

Callum from Breckon and Breckon provided us with a wonderful service during our year long rental period in Oxford. He was always quick and friendly when handling any issues or questions we had and delivered a remarkable service. It was such a pleasure having him as our property manager! Furthermore, compared to our previous experience with the deposit return process - we were shocked that Callum was able to get our deposit returned to us in under a month.

Telissa · 11 November 2022

★★★★★ 5/5

Google

Having spoken with 13 residential sales team in Oxford, I was very pleased to appoint Breckon & Breckon as the selling agents; Patrick Tustian, the main sales manager was eminently professional, diligent in communication and always willing to share his wide-ranging expertise. In a remarkably challenging market, he achieved the guide price for the property and a successful sale; very happy to recommend Patrick and B&B!

William · 11 November 2023

★★★★★ 5/5

Google

I bought my property throught Breckon & Breckon, by the end of 2022. Their help was critical to simplifying an otherwise lenghty and complicated process. Now, after some experiences in letting the flat with other agents, I decided to come back to Breckon & Breckon, certain that their professionalism in the sales' service is comparable to the the lettings' one.

Jose · 9 December 2025