Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic 🤩
We have had great experience with Janine, Derbyshire from Andrews letting agent so far. She has been doing a sterling job and always on top of her work. When she is handling your case then your property management problems are being dealt with and will be resolved in a swift and timely manner.
Sushant · 1 February 2024
Agent replied · 23 October 2024
Hi Sushant, thank you for the review, brilliant to see that Janine has been on hand to help you out whenever required. Fantastic to see that you've had such a positive experience with Andrews. Thanks, Rhys
★★★★★ 5/5
TrustpilotFantastic service
Andrews have been fantastic - from arranging two very busy open days to securing me the best offer and helping me to arrange my mortgage. The sale went through very smoothly. The communication was excellent and they managed the chain very well. The team are very friendly and professional.
Natalie · 22 April 2024
Agent replied · 23 October 2024
Hi Natalie, we appreciate you taking the time to leave us a five star review. Amazing to see that we were able to help you with your sale and your mortgage too. Glad to see all went well and we know the team really appreciate your positive feedback, many thanks, Rhys.
★★★★★ 5/5
TrustpilotShanon was very friendly.
Shanon was lovely and friendly.
Joanne · 30 January 2024
Agent replied · 23 October 2024
Hi Joanne, thank you for the review. Great to see you had such a nice experience with Shannon. Thanks, Rhys
★★★★★ 5/5
TrustpilotHayley Tennet
Hayley Tennet, has been so helpful in finding me and my friends a house for September. She has gone the extra mile in helping us , which is very good of her. She has been so approachable and kind on the phone with me, this has made my experience with Andrews outstanding.
Ellie · 13 February 2024
Agent replied · 23 October 2024
Hi Ellie, thank you for the five star review. It's great to see we were able to help you and your friends find your new home. We know Hayley will appreciate all the kind words, thanks again, Rhys
★★★★★ 5/5
TrustpilotNicole was a great help
Nicole was a great help, lovely to work with
Madalina · 20 October 2023
Agent replied · 23 October 2024
Hi Madalina, we really appreciate you leaving us a five star review for Nicole. Brilliant to see you had a great experience with us. Thanks, Rhys
★★★★★ 5/5
TrustpilotLamont was polite & professional
Lamont was polite & professional, providing me with printouts of similar properties in the area to back up his valuation of my property. He was friendly & patient responding to all my questions even when not directly related to his visit; it made for a pleasant experience.
Gavin · 8 May 2023
★★★★★ 1/5
TrustpilotThe rental side of there business is…
The rental side of there business is organised outside of there branches. Which means rental renewals are double the amount the competition charges and they don't have the local knowledge regarding rents and availability for the area. Rental agents need to be local and informed - unfortunately this business model they have adopted is unprofessional and misinformed. Andrews need to bring it back into local branches.
Chris · 29 January 2023
Agent replied · 23 October 2024
I am sorry to hear about your experience.I have recently joined Andrews as CEO and have made customer experience a key priority across our business including Sales, Lettings and other business lines. Thank you for your feedback which is gratefully received. We are in the process of making changes to our model in order to be able to better support Landlords and Tenants. These changes, which should be complete by the end of 2023, will see Lettings branches take a clearer role in supporting customers.Carl HowardGroup Chief Executive
★★★★★ 5/5
TrustpilotAndrews Property is a good property…
Andrews Property is a good property company. The agents are very professional and nice. Especially Andrew Bannerman, he did a good job to handling the transaction for both side buyer and owner. All the follow up are very well and give us confidence to stick with them. Highly recommended!!!!
Yoko · 24 February 2023
★★★★★ 5/5
TrustpilotLouise took the initiative in the…
Louise took the initiative in the tenancy renewal and managed to negotiate a fair and reasonable but not insignificant increase in the rent for our rental property. She also dealt with an urgent maintenance issue promptly and effectively.
Mr · 14 October 2024
Agent replied · 23 October 2024
Thank you, Mr Dearlove, for your kind words. We're delighted to hear that Louise provided excellent service in both the tenancy renewal and maintenance issue. Best wishes ,Lisa
★★★★★ 5/5
TrustpilotGood, friendly estate agent.
Stephen from Andrews was a really nice guy to deal with. Had answers to our questions and plenty of good local knowledge. It was a relaxed and informative viewing and that isn’t the case with all agents.
Adam · 28 October 2024
Agent replied · 23 December 2024
Thank you, Adam! We're really happy to hear that Stephen provided a relaxed and informative experience. Your positive feedback means a lot to us. Best wishes, Jake
★★★★★ 5/5
TrustpilotProfessional, friendly and respectful.
I would highly recommend Andrews to anyone wishing to sell their home. Matt, Isaac and the team have been professional, helpful and respectful of our home from when I first met with them right through the sale process. They are always easy to contact and they kept us updated on the sale process throughout.
Marisa · 5 August 2022
★★★★★ 5/5
TrustpilotSumita Jolly
Sumita Jolly, Senior Negotiator at the Kingsbury office has always been my “go to” She really knows her stuff and always makes me feel like I’m her No.1 client. I’ve been with Andrews for years and I look forward to dealing with Nikiya, Sarah, Tara Darling (you have some big shoes to fill)
Sasha · 1 January 2024
Agent replied · 23 October 2024
Hi Sasha, thank you for the five star review. It's brilliant to see that Sumita has been able to provide you with such a great service over the years. We are confident your new main points of contact will be able to pick up where Sumita have left off. We know that Sumita will really appreciate the feedback and likely still be keeping an eye on your file every now and then! Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews bath central have gone above…
Andrews bath central have gone above and beyond to help me out and find a place from start to finish mark Jervis guided me all the way with the help from his team at bath central I found the perfect place to call home thankyou all at bath central.
Lexie · 26 March 2024
Agent replied · 23 October 2024
Hi Lexie, thank you for the five star review! Fantastic to see that Mark and the team have been able to assist you each step of the way, we are so pleased you've found your new home and that we played a part, hope you are settled in well. Thanks, Rhys
★★★★★ 5/5
TrustpilotMy greatest thanks
I would have to give my greatest thanks to Mrs Tracy Burden from Andrews Property who give me close following up and update for such a long journey of the whole buying process. She is proactive, professional and responsible. I will definitely recommend her if anyone is looking to find a right person for buying.
Jeffery · 10 June 2022
★★★★★ 4/5
TrustpilotKatie Maggs was excellent!
Katie Maggs was excellent, especially when my conveyancers were slightly delayed, things didn't seem to be moving or if I had any questions that weren't explained by my conveyancers and assumed I would know specific details as a first time buyer. Katie stayed in touch throughout and was a great support - thanks again!
Jack · 20 July 2022
★★★★★ 5/5
TrustpilotPositive experience
Andrew's were the agency which managed the sale of the flat I bought (my first home!). Matt Wood in particular was terriffic, he explained everything in detail, was patient and professional with my queries and made the overall experience very positive. Would highly recommend using this agency.
G · 29 April 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us a review. We are so pleased your trusted us with the sale of your first home, fantastic to see that everything went well and that Matt provided you with a superb service. Thanks again, Rhys
★★★★★ 5/5
TrustpilotI'm a landlord who has been letting my…
I'm a landlord who has been letting my flat through Andrews for some years now. Lately, there have been some problems with ground movement and cracking in the walls. My agent, at Headington branch in Oxford, has a wealth of experience in this kind of thing and has helped me by ensuring that the surveyors have received all the necessary information to make getting to the bottom of this issue as straightforward as possible. She has years of experience, has been efficient and friendly, and has a direct and pragmatic approach to problem solving, which takes a lot of the stress away when dealing with these kinds of occurrences.
Julia · 9 April 2024
★★★★★ 5/5
TrustpilotSumita at Andrews was instrumental for…
Sumita at Andrews was instrumental for renting our properties. She has indepth knowledge of the property rental market.She is proactive and approachable. She has now moved into sales and is big loss for me.I am sure she will be great in sales too. Wishing her all the best.
Amit · 4 April 2024
Agent replied · 23 October 2024
Hi Amit, brilliant to see that Sumita has been so helpful in giving you all the information you required. Whilst Sumita has indeed moved across to sales, she remains in our office and has left the lettings team in great shape to continue the excellent service you've received. Thanks, Rhys
★★★★★ 5/5
TrustpilotGood advice, backed by experience
Elizabeth from the Headington office was very helpful and knowledgeable in all aspects of managing our house letting, in our case this had some additional requirements which were very efficiently dealt with to the satisfaction of all parties concerned.Would have no hesitation in strongly recommending Andrews to other landlords, well done !
Mark · 10 January 2024
Agent replied · 23 October 2024
Hi Mark, thank you for the feedback, brilliant to see that Elizabeth has been by your side to help you every step of the way and has been able to meet your needs, sorting everything out for you too. We really appreciate the recommendation, thanks, Rhys
★★★★★ 5/5
TrustpilotRana
Rana, the estate agent was polite, courteous and very helpful. She answered any questions we had to the best of her ability and we left the viewing pleased with the service she had provided, Thank you.
Gary · 28 October 2024
Agent replied · 23 December 2024
Thank you, Gary! We're thrilled to hear that Rana provided excellent service and answered all your questions. Your positive feedback is greatly appreciated. Best wishes, Jake
★★★★★ 5/5
TrustpilotMonika
Monika has been my letting agent for over a year now and is always responsive, knowledgeable and helpful. She finds great contractors to sort out any issues my tenant has with the property and works hard to make everything run smoothly for everyone.
Maisie · 19 July 2023
★★★★★ 5/5
TrustpilotJust want to say a massive thank you to…
Just want to say a massive thank you to izzy, molly and Shannon they have all gone above and beyond for me even when things got pretty tricky (nothing to do with andrews) they literally are a dream team! Thank you again so so much ❤️
Amber · 10 May 2024
Agent replied · 23 October 2024
Hi Amber, thank you for taking the time to write a lovely five star review. I am so glad to hear Izzy, Molly and Shannon went above and beyond for yourself! Your words of "dream team" just shows us why we do what we do, the girls will really appreciate your words. Thanks for sharing and all the best, Laura.
★★★★★ 5/5
TrustpilotProfessional and patient
Jennifer Jones of Andrewsonline did a great job taking me through the Property Information Questionnaire, in preparation for putting our house on the market. She was wonderfully patient as I struggled to make sense of it all and explained very clearly how the whole process would work.Simon Steer
Simon · 27 March 2024
Agent replied · 23 October 2024
Hi Simon, thank you for the five star review. Amazing to see that Jennifer was able to assist you with some of the paperwork required which we know can be complicated at times, it's so pleasing to know that Jennifer took the time to explain everything in detail for you, thanks, Rhys
★★★★★ 5/5
TrustpilotLouise G property manager
Louise G. my property manager at Andrews was amazing in looking after my needs. She helped above and beyond what was expected. Andrews is lucky to have someone like her dealing with landlords and tenants alike with a professional ethic.Jeeshan Patwari
Jeeshan · 1 August 2024
Agent replied · 23 October 2024
Thank you, Jeeshan. We're thrilled to hear about your positive experience with Louise. We'll share your kind words with her..
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