Every review we hold for the Oxford office, from every platform, shown as written. First names only.
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5/5
TrustpilotRebekah is a great letting agent
Rebekah is a great letting agent. Such a smooth process and found our dream flat. She explained everything so well, from the referencing checks, to the flat itself. One of the best in the game!
Grant Β· 18 June 2026
Agent replied Β· 23 June 2026
Dear Grant ,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah. Your satisfaction is our priority, and we're glad she could assist in finding your dream flat. We appreciate your kind words and look forward to serving you again. Best wishes , Lisa
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5/5
GoogleI had a very positive experience with Theo at Andrews estate agents. He showed me round a particular property 3 times and was very patient and considerate, answering all the questions I had for him.
Thank you Theoπ β¦
Lizzie Β· 11 May 2026
Agent replied Β· 11 October 2026
Hi Lizzie, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Theo. Your satisfaction is our priority, and we're glad Theo could assist you so well. If you need any further help, feel free to reach out. Best wishes, Lisa
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5/5
GoogleA huge thank you to Sammi for going above and beyond to help us secure our property! We've been busy settling in, so this note of appreciation is a bit overdue, but very well deserved. We were equally impressed with Jenny for her clear and consistent communication from day one. Kudos to the entire Andrews Headington team for their fantastic support!, Roland & Ria
Ria Β· 18 September 2025
Agent replied Β· 22 September 2025
Dear Roland & Ria, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sammi and Jenny. Your kind words inspire us to continue delivering exceptional service. Congratulations on your new property, and welcome to the Andrews Headington family!
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5/5
GoogleBecca was proactive, professional and just very helpful overall during the sale process. Would highly recommend!
Linshu Β· 5 October 2026
Agent replied Β· 11 October 2026
Dear Linshu Jiang,
Thank you for your wonderful feedback! We're thrilled to hear that Becca provided you with excellent service. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa
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5/5
TrustpilotSuch a lovely team
Such a lovely team! Molly, Isabelle and Rebekah were all so helpful during my property search and viewing. Communication was good all around
Wardat Β· 17 August 2026
Agent replied Β· 23 September 2026
Dear Wardat ,
Thank you for your wonderful review! We're thrilled to hear that Molly, Isabelle, and Rebekah made your property search a positive experience. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best wishes , Lisa
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5/5
TrustpilotGreat experience viewing a property today.
Great experience viewing a property today. Amanda and Ben were friendly, professional, and very helpful. Highly recommended!
Narren Β· 23 September 2026
Agent replied Β· 10 October 2026
Hi Narren, thank you for your wonderful review! We're thrilled to hear that Amanda and Ben made your property viewing a great experience. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa
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5/5
GoogleI just sold my house with Andrews and wanted to share my positive experience. All the staff I interacted with were incredibly helpful. They compiled the sales brochure efficiently and got the house up onto sales sites very quickly. They were probably a bit too optimistic at first and we put the house on for too much to begin with, but we brought the price down to a more realistic level and then there was plenty of interest and they helped me get a good offer which was above my bottom line. After the offer they were very helpful during the sale process, liaising with the buyer when necessary and helping me with various bits of paperwork and other things. This helped the process to go through quickly and smoothly. And, importantly, their charges are very reasonable too. So overall highly recommended. Thanks everyone!
Joanna Β· 11 June 2026
Agent replied Β· 11 October 2026
Thank you, Joanna, for your wonderful feedback! We're thrilled to hear about your positive experience with our team. It's great to know we could assist you effectively throughout the process. Your recommendation means a lot to us. Best wishes in your new chapter , Lisa
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5/5
TrustpilotReally great experience from start toβ¦
Really great experience from start to finish. Lorna was so helpful and understanding through the whole process, a pleasure to deal with and I can't recommend the service she provided enough.
Lorraine Β· 15 June 2026
Agent replied Β· 23 October 2024
Hi Lorraine, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Lorna. Your recommendation means a lot to us. We look forward to assisting you again in the future. Best wishes , Lisa
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5/5
Trustpilotbrilliant help would recommend
Cat was abolsutely fantastic for us this was our first time renting and we had no idea what we was doing but Cat made everything clear and understanding for us!! thanks so much
Louise Β· 29 May 2026
Agent replied Β· 23 June 2026
Hi Louise, thank you for your wonderful feedback! We're thrilled to hear that Cat made your first renting experience smooth and clear. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, feel free to reach out.
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5/5
GoogleA big shout out to everyone at Andrews Headington and especially Jennie Jones and Liz Taylor. As the owner of a property in Oxford that Andrews manages, I have nothing but praise for the way that they have managed my house over the last few years. Communication to and from Andrews has been exemplary and not too arduous. I would, highly recommend Andrews.
Jon Β· 25 August 2025
Agent replied Β· 8 September 2025
Thank you, Jon, for your wonderful feedback! We're thrilled to hear about your positive experience with Jennie, Liz, and our team. Your recommendation means a lot to us, and we're grateful for your trust in managing your property.
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5/5
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Excellent service from start to finish. The team were professional, friendly and responsive throughout the whole process. Communication was clear, and they kept me updated at every stage, which made everything much easier and less stressful.
I really appreciated their helpful and straightforward approach. I would happily recommend them to anyone looking for a reliable and professional estate agent.
Ryan Β· 5 October 2026
Agent replied Β· 10 October 2026
Thank you, Ryan, for your wonderful review! We're thrilled to hear about your positive experience with our team. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. We look forward to serving you again in the future! Best wishes , Lisa
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5/5
TrustpilotHighly recommended
Talia has been absolutely brilliant throughout the whole letting process. Her communication was excellent, she always got back to me quickly and kept me updated every step of the way. She made what can often be a stressful experience feel really easy and straightforward. Professional, helpful, and friendly from start to finish, I couldnβt recommend her highly enough!
Claire Β· 22 September 2025
Agent replied Β· 23 September 2025
Hi Claire, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Talia. Your satisfaction is our priority, and we're glad she made the process smooth for you. We appreciate your recommendation and look forward to assisting you in the future! Best wishes , Lisa
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5/5
TrustpilotVery positive experience seeingβ¦
Very positive experience seeing properties with Andrews. Lois was wonderful in helping to view the property and answering questions.
Hamza Β· 19 August 2026
Agent replied Β· 23 September 2026
Thank you, Hamza, for your wonderful review! We're thrilled to hear you had a positive experience with Lois and our team. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best wishes , Lisa
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5/5
GoogleJenna Bugler is simply amazing, so knowledgeable and extremely helpful. A credit to the company.
T Β· 11 September 2026
Agent replied Β· 11 October 2026
Thank you, T K, for your wonderful feedback! We're thrilled to hear that Jenna provided such exceptional service. We appreciate your support!
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5/5
GoogleSammi has been so helpful and professional to deal with. He really went above and beyond to help me find a solution to an issue Iβd had been having. I wanted to take the time to say thank you and say what a wonderful ambassador he is for the Andrews letting team! π β¦
Anna Β· 11 November 2025
Agent replied Β· 11 October 2026
Hi Anna, thank you for your lovely review! Sammi will be so pleased to hear your feedback.
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5/5
TrustpilotBen was welcoming and friendly and gaveβ¦
Ben was welcoming and friendly and gave the tour of the place with a great energy. Great experience!
Shivangi Β· 19 August 2026
Agent replied Β· 23 September 2026
Hi Shivangi, Thank you for your wonderful feedback! We're thrilled to hear that Ben made your experience enjoyable with his welcoming and energetic tour. We appreciate your kind words and look forward to seeing you again in the future. Best wishes , Lisa
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5/5
GoogleAndrews Headington let and managed my Oxford house for 14 years.
They always found tenants, and the longest void was a month.
However there has been a marked difference in the quality of management.
The first ten years were generally terrible. The only thing they were reliable at was collecting money.
A few years ago, there was a high staff turnover and since then it has been a lot better. Julie Calver convinced me to stick with Andrews and I am glad I did. She knows what sheβs doing, as does Elizabeth Taylor who sorted maintenance. I will miss our chats Liz, and will think of you whenever I hear the Taylor Swift song in your name!
LIz and other staff are fully across the new rental regulations, which should give clients confidence.
So all in all, I would recommend Andrews Lettings, but would be wary if some of their best people moved on., , , Andrews Headington (sales) also recently sold my house in Oxford.
For reasons beyond my or their control, the sale was more complex and took longer than we hoped - frustrating for all involved. Becca Copelin took over mid way through and immediately filled me with confidence that she had the determination, tact and knowhow to get the sale over the line. Thanks for sticking with it, Becca. I hope your next sale is a lot easier π.
I would recommend Andrews Headington sales.
Jeremy Β· 11 May 2026
Agent replied Β· 11 October 2026
Dear Jeremy,
Thank you for your detailed feedback and for trusting us over the years. We're thrilled to hear about your positive experiences with Julie, Elizabeth, Becca and the team. Your recommendations mean a lot to us. Best wishes , Lisa
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5/5
TrustpilotBrilliant agents β¨
Jake, Cat and Keith at Andrews have been exemplary throughout the selling process. I cannot recommend them highly enough. They were incredibly professional but more importantly genuinely invested in the outcome and showed great care and kindness from start to finish making a stressful time as easy as humanly possible. 1000 out of 10. Brilliant and lovely team.
Naomi Β· 7 October 2026
Agent replied Β· 10 October 2026
Dear Naomi,
Thank you for your wonderful feedback! We're thrilled to hear that Jake, Cat, and Keith made your experience so positive. Your kind words mean a lot to us, and we're grateful for your recommendation. We look forward to assisting you again in the future.
Best regards,
Andrews Head Office Team
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5/5
Googlevery positive experience, refreshing after dealing with other letting companies. I have used Andrews for many years and am very pleased with their level of care and attention to detail. One particular aspect is that you generally deal with the same person, locally based, rather than being shunted round a large national office where you never talk to the same person twice
Mark Β· 11 September 2026
Agent replied Β· 11 October 2026
Hi Mark, thank you so much for your kind review and for choosing Andrews over the years. Itβs wonderful to hear that youβve had such a positive experience with us. We really appreciate you taking the time to share your feedback!
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1/5
TrustpilotI brought a ground floor flat inβ¦WARMLEY
I brought a ground floor flat in Warmley Bristol from Andrews estate agents . The staff lied to me about the property, because they had a customer from hell. I was told I donβt need a survey done. How wrong they were. The flat is covered in mould. Cracks on the outside wall, and so on. . I had to replace the bathroom and kitchen. They squeezed has much money out of me for the customer . I discovered after the sale, the vender did have the property up for sale 5 times with Andrews estate agents in longwell green Bristol. They were desperate to sale to get their commission. I am still furious from a year on wards. I will not be selling my flat with Andrews if I decide to move in the future.
Michelle Β· 8 May 2026
Agent replied Β· 26 May 2026
Dear Michelle Jane,
Thank you for sharing this. Please can you contact the branch team so we can complete a formal complaint investigation.
Best regards,
Alison
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5/5
TrustpilotLetting
Ella has been really helpful throughout the entire experience - great communication and helpful advice, regular updates and support.
Becca Β· 8 August 2026
Agent replied Β· 23 September 2026
Hi Becca, thank you for your wonderful feedback! We're thrilled to hear that Ella provided excellent support and communication. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future!
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5/5
TrustpilotβMonikaβ
My fridge freezer broke down while I was away on holiday. Once discovered, Monika organised for it to be replaced in a timely fashion. As always Monika was helpful and efficient. Thank you.
Michael Β· 29 April 2026
Agent replied Β· 26 May 2026
Dear Michael ,
Thank you for your kind words and for sharing your experience. We're delighted to hear that Monika was able to assist you efficiently. Your satisfaction is our priority, and we appreciate your feedback. Best wishes , Lisa
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5/5
TrustpilotDaryn was a lovely guy and answered allβ¦
Daryn was a lovely guy and answered all our questions we had about the property. He arrived promptly and let me view the place at my own speed.
Anna Β· 4 June 2026
Agent replied Β· 23 June 2026
Dear Anna,
Thank you for your wonderful feedback! We're thrilled to hear that Daryn provided you with excellent service. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future.
Best regards,
Andrews Head Office
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5/5
TrustpilotDaryn + Andrews Property Group
Daryn from Andrews Property Group was a consummate professional and a very helpful guide. 5 stars.
Theo Β· 20 August 2026
Agent replied Β· 23 September 2026
Thanks for the feedback, Theo. It's great to hear that Daryn provided you with professional and helpful service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.