Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service from valuation thru to…
Great service from valuation thru to completion... felt they were 'there for us' every step of the way!
Doug · 20 November 2024
Agent replied · 29 December 2024
Thank you, Doug! We're thrilled to hear you felt supported throughout the entire process. Your satisfaction is our top priority. Best wishes, Jake
★★★★★ 5/5
TrustpilotExemplary response to enquiries
My dealing have been woth initially James and then Leah Rawlings at the Bristol office.Following the viewing both were exemplary in responding and dealing with my enquiries.Leah has always been prompted at responding to my emails . Keeping me posted
Mrs · 20 September 2023
Agent replied · 25 October 2024
Hi Mrs Khan, thank you so much for leaving us a five star review, with particular reference to Leah's efforts.We really appreciate you recognising her efforts and noting how key communication is throughout your property journey.Thanks, Rhys
★★★★★ 5/5
TrustpilotResponsive, Guru's on Market Intel, GREAT team! Will use again.
Responsive, knowledgable on market intel, communicative and dynamite team. Very transparent. Helpful and consultative on recommendations.I would DEFINITELY use this team again. Duane Watson and his team are a solid group!
Sybil · 28 February 2023
★★★★★ 5/5
TrustpilotFriendly, professional service throughout!
Molly was fantastic during my recent move into a new rental property. She was in touch throughout the process and made us feel at ease, would highly recommend!
Peach · 31 May 2023
★★★★★ 5/5
TrustpilotNancy and Steve showed us a few…
Nancy and Steve showed us a few properties around the Horley area. They were friendly, professional and helpful.
Zoe · 17 November 2024
Agent replied · 29 December 2024
Thank you, Zoe! We're pleased to hear that Nancy and Steve provided you with a great experience. Your kind words mean a lot to us! Best wishes, Jake
★★★★★ 5/5
TrustpilotA very simple process
A very simple process, the letting agent (Nocole) explained the steps to be taken in a way that I fully understood.Thought it was an excellent service
Gerry · 10 July 2024
Agent replied · 25 October 2024
Hi Gerry, thank you for taking the time to leave us a review. Fantastic to see your experience with Andrews was such a positive one. Thanks again, Rhys
★★★★★ 5/5
TrustpilotRented Property
Sometimes there was a lack of communication between Branches but once that was sorted and I got to speak to the right Person that person being Shannon things went well
Kelvin · 24 April 2024
Agent replied · 25 October 2024
Hi Kelvin, thank you for the five star review. Brilliant to see Shannon was able to help you, thanks Rhys.
★★★★★ 5/5
GoogleVery good service from the mortgage advisor (Michelle). Lots of good advice which saved us a lot of money.
James · 26 October 2024
Agent replied · 9 November 2024
Many thanks James for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
Trustpilotextremely bad
extremely bad, unprofessional. didn't give us a water reading at the beginning of our tenancy, and after one month of living there we ended up with a 200 pound water bill. very unprofessional, don't know their own job well. it's trash!
Jim · 8 August 2023
Agent replied · 25 October 2024
Mr Yeo,Thank you for reviewing Andrews. My email is choward@andrewsonline.co.uk should you wish to drop me a line on your experiences.I would be glad to take a look.Kind regardsCarl HowardGroup CEO Andrews
★★★★★ 5/5
GoogleGemma and Kayleigh were brilliant .nothing was too much trouble. Would certainly recommend them
Lynnette · 24 October 2020
Agent replied · 23 October 2024
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Allen & Harris team provided a five-star service!
★★★★★ 5/5
TrustpilotFast, Friendly, quality service with a smile
If you are looking for a helpful lettings agent, look no further. Always willing to assist if you have any issue. All the staff at the Barnet branch are super friendly and fast at finding you a suitable tenant.
Venetia · 21 September 2023
Agent replied · 25 October 2024
Hi Venetia, so pleased to see the team in Barnet have been excellent in delivering a great service to you and finding a tenant too. Hopefully we can continue to find terrific tenants for you when ever you need in the future.Thanks, Rhys
★★★★★ 5/5
TrustpilotExcellent
I talked to Richard Today and he has been very nice and really helpful. I would like to thank him for his kindness and great advice .Nouha
Nouha · 5 June 2024
Agent replied · 25 October 2024
Hi Nouha, thank you for the review. Fantastic to see that Richard has been such a help to you. Thanks again for sharing, Rhys.
★★★★★ 5/5
TrustpilotNicole
Nicole, is my property manger , such a responsibility girl I meet , she help in every way bcz I am new to U.K , I ask so many questions and she rpl me
Fathima · 15 January 2024
Agent replied · 25 October 2024
Hi Fathima, thank you for the review, we are so pleased that Nicole has been on hand to help you out with everything you've needed so far. We also hope you are settling in well to the U.K and your new home! Thanks, Rhys
★★★★★ 5/5
TrustpilotIssy at Downend Branch showed me the…
Issy at Downend Branch showed me the property in Keynsham she was very welcoming and helpful, very professional and a warm lovely manner. Really pleased and looking to proceed.
Laura · 27 April 2024
Agent replied · 25 October 2024
Hi Laura, thank you for the review. Fantastic to see that Issy was able to provide you with some knowledge of the local area and that the property you viewed was suitable for you! Thanks again, Rhys
★★★★★ 5/5
TrustpilotShannon was professional and helpful…
Shannon was professional and helpful showing me around the property. She was able to show me around early which was also great! Thank you!
Zoe · 16 August 2023
★★★★★ 5/5
TrustpilotGreat service and follow up Nancy…
Great service and follow up Nancy Henley managed to view us a property in no time as we mentioned that we came from really far and we have to head back home same day.Thanks Nancy.
Mohammed · 6 August 2022
★★★★★ 5/5
TrustpilotTara Darling Always Helps
Tara Darling has always been very supportive and sympathetic with a balanced approach to issues that may arise in property matters.Highly recommend the agency with special thanks to Tara.
Honest · 17 March 2023
★★★★★ 5/5
TrustpilotI really do appreciate Issy at the…
I really do appreciate Issy at the Downend branch for your help. She really communicated to me in an efficient and effective manner. A top notch act of professionalism.
Peter · 19 April 2024
Agent replied · 25 October 2024
Hi Peter, we know that Issy will really appreciate seeing your review. She works incredibly hard for our customers, brilliant to see her efforts have been recognised. Thanks again, Rhys
★★★★★ 4/5
TrustpilotA thoroughly enjoyable experience
A thoroughly enjoyable experience. E mails/Telephone calls answered on time. From the viewing to the after sales team I have been dealt with both professionally and courteously! Special thanks to Katie Maggs she has been a diamond!
Lynn · 3 May 2022
★★★★★ 5/5
TrustpilotHarpindar - Downend Branch
Harpindar at the Downend branch was a great first experience of using Andrew’s. She was very polite, talkative & very helpful throughout our process! Thank you again Harpindar :)
Maisie · 23 July 2025
★★★★★ 5/5
TrustpilotWe have been customers of andrews…
We have been customers of andrews mordern branch for 3 years. We had a lettings issue and could only speak to the sales manager Brian who was available. Even though it was not Brian’s department, he went above and beyond to help resolve our issue. He followed up days after to ensure the issue was resolved. Brian understands how to treat customers and is the main reason we will continue to stay with andrews.
Z.R · 12 June 2023
★★★★★ 5/5
TrustpilotI found Shannon Bird at Downend Branch…
I found Shannon Bird at Downend Branch was extremely helpful and pleased with the work she did for me.
Nicki · 8 December 2023
★★★★★ 5/5
TrustpilotJanine
Janine, thanks for all the supports extended. very professional in managing things. i was able to manage things at time when i was out of station.
Harikumar · 9 June 2024
Agent replied · 25 October 2024
Thank you for the review. We know that Janine will really appreciate seeing your feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotEnd of Tenancy
Great response and determination shown by Raluca Bagou in dealing with a difficult end of tenancy situation. Very impressed with her professionalism
Peter · 16 August 2024
Agent replied · 25 October 2024
Thank you, Peter. We're delighted to hear about your positive experience with Raluca. Your feedback is greatly appreciated.
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