Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAll the staffs are helpful
All the staffs are helpful throughout the renting process, especially Samantha who always response promptly.The process was smooth and efficient, which we are really grateful as we urgently need to rent a property.
Dic · 6 March 2024
Agent replied · 25 October 2024
Hi Dic, thank you so much for taking the time to leave us a five star review. Fantastic to see that Samantha and the team have been able to provide you with an excellent service throughout your dealings with us. Thanks, Rhys
★★★★★ 1/5
TrustpilotAwful, awoid
Be aware that they recommend to the buyer's associated mortgage advisors and conveyancing company! I lost the first sale thanks to a DC Law solicitor. Selling for the second time, two months in and they are slowing the process thanks to their mortgage advisor. The buyer was told to wait with the mortgage application.If you are willing to loose time and money this agency is for you!
Iza · 6 November 2024
Agent replied · 29 December 2024
Dear Izabela ,Thank you for your review, of course we are disappointed to hear you feel Andrews haven’t lived up to your expectation. We have spoken to the branch who have advised that due to the property being leasehold and shared ownership, enquiries did take longer than anticipated and equally more information was needed than the typical transaction, but we do not feel what Jennifer Oaks was asking was un-reasonable. We understand your buyer has not proceeded to submit their mortgage application just yet, however this is due to the chain being in-complete and thus they wanted to hold off until then due to mortgage offers expiring within 3-6 months. Please rest assured, our Andrew’s mortgage advisor has no concerns on the mortgage application and is ready to submit it when we have complete chain and is confident on a quick turn-around. We also note the buyers have started the legal process and making good progress on this. Please liaise with the branch manager for further information.
★★★★★ 5/5
TrustpilotClaire has been so helpful and…
Claire has been so helpful and supportive throughout the whole process of purchasing our new home. Great advice and guidance has been given from the outset and Claire was on hand at all times to answer questions.
Alex · 6 December 2023
Agent replied · 25 October 2024
Hi Alex, thanks for sharing your positive experience with us. It's great to see that Claire was able to share her wealth of knowledge with you. Fantastic to see you're in your new home, we hope you are settled in!Thanks, Rhys
★★★★★ 5/5
TrustpilotDownend branch are fantastic.
Issy from the Downend branch was so bubbly and enthusiastic when she was showing me around the property even though it was a very hot day! She was very knowledgeable about the property and sent the application form through efficiently. Shimaya has also been invaluable on the phone helping with all my enquiries. In fact the whole team at the branch have been really helpful, I cannot fault their customer service! Thank you.
Main · 30 July 2024
Agent replied · 25 October 2024
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Issy and Shimaya. Your kind words motivate our team to keep delivering excellent service.
★★★★★ 5/5
TrustpilotGreat service.
Thank you to Rebekah Weston and Chemaine Shean from the Keynsham Branch for looking after our property in Bristol. They are extremely professional and helpful. I would highly recommend them.
Lorraine · 29 April 2024
Agent replied · 25 October 2024
Hi Lorraine, thanks for the positive review. Brilliant to see that Rebekah and Chemaine have been on hand to help you with everything when required. Thanks again, Rhys
★★★★★ 5/5
TrustpilotHayley T was brilliant
Hayley T was brilliant. Nothing too much trouble. Definitely went way and beyond the call of duty. We walked into APG ready to have a moan about the lack of response from one of the APG team following us viewing a property 4 days ago and having heard nothing despite 3 chasers from us. Instead Hayley arranged a 2nd viewing and, as no one else was available, said she would attend herself. Hayley has an excellent "can do" attitude and fully understands the meaning of customer service - a rare creature these days.
Philip · 20 March 2024
Agent replied · 25 October 2024
Hi Philip, thank you for taking the time to leave us a review. Fantastic to see that Hayley was able to help you arrange a second viewing and show you around the property herself, we have also noted your comments about early experience and investigate internally. Thanks again, we know Hayley will really appreciate you feedback, Rhys.
★★★★★ 5/5
TrustpilotThanks for the great customer service…
Thanks Issy who works for the Downend branch, for the great customer service on behalf of Andrew. She is a lovely lady and explained everything in detail.
Yasasvi · 22 June 2024
Agent replied · 25 October 2024
Hi Yasasvi, thank you for the five star review. Fantastic to see that Issy and the team at Downend provided you with such a positive experince, delivering a great customer service. Thanks, Rhys
★★★★★ 5/5
TrustpilotManaging my flat
Louise was very helpful organising contractors to repaint the flat that I am renting out, and ensuring that I am getting the best value for money.
Vasileios · 9 July 2024
Agent replied · 25 October 2024
Thank you for the review. Amazing to see that Louise was able to help you get your property looking in the best possible way ahead of viewings! Thanks, Rhys
★★★★★ 5/5
TrustpilotThank you Louise G
Thank you Louise G - always appreciate your kind help navigating the rental world, thanks for always being there.
Francesca · 30 October 2024
Agent replied · 29 December 2024
Thank you, Francesca! We're thrilled to hear that Louise has been such a great help to you. Your kind words mean a lot to us! Best wishes , Lisa
★★★★★ 5/5
TrustpilotGreat experience
Louise Gonella was fantastic throughout our communication with her. She was always professional and really helped the process go smoothly. Thanks Louise!
Izzy · 13 September 2024
Agent replied · 25 October 2024
Thank you, Izzy. We're very happy to hear that Louise provided such excellent service and made the process smooth for you.
★★★★★ 5/5
TrustpilotAndrew’s Reigate - Isaac fantastic!
Isaac was so friendly, helpful and patient, being first time buyers we really appreciated him taking the time to walk us through everything. A breath of fresh air from other estate agents!
Will · 12 March 2024
Agent replied · 25 October 2024
Hi Will & Anna, thank you so much for the five star review. Fantastic to see that Isaac delivering a really good experience to you, we know he will appreciate your kind feedback, thanks again, Rhys
★★★★★ 5/5
TrustpilotDan from the Downend Branch was…
Dan from the Downend Branch was punctual and on time. He was also knowledgeable of the area and had great information for us.
William · 24 August 2024
Agent replied · 25 October 2024
Thank you, William! We're thrilled to hear that Dan provided you with excellent service and valuable information. We appreciate your feedback!
★★★★★ 5/5
TrustpilotBest property viewing!
I recently accompanied my friend on a (successful) house viewing. Emily (Woodman) was such a delight and genuinely seemed interested in making sure the property was the right place for my friend. She was super helpful and kind, answering any and all questions. Makes me wish she was my estate agent! She’s also been so wonderful helping my friend sort everything with paper work etc, having a turnaround of less than a week from viewing to getting the keys!
Lucy · 27 March 2024
Agent replied · 25 October 2024
Hi Lucy, thank you for taking the time to leave us a review. Fantastic to see that Emily gave you such a good experience and was able to help your friend and that she's been on hand to help each step of the way. Thank you for sharing, we know Emily will really appreciate it, Rhys
★★★★★ 5/5
GoogleThe service here has been great. Quick to respond and very polite. James Hill who arranged my viewings was very helpful. I’d use them again
John · 10 February 2026
Agent replied · 10 October 2026
Thank you for the positive feedback! We're glad to hear that you had a great experience with our service, and we will make sure to pass your kind words along to James. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotFabulous experience with Kalie Vallis
Me and partner are currently in the process of finalising everything to do with buying our first home. Our estate agent Kalie Vallis - based in the Keynsham office has been absolutely brilliant. From the very first viewing, to our offer being accepted, to helping us understand what paperwork we need to show, and to now waiting for the rest of the legal work to finish - she’s been absolutely amazing. Kalie updates us all the time, keeps us in the loop about every single situation and explains to us what’s next. She’s a really positive person and has really been easy to deal with on a regular basis. I look forward to her emails and calls! Highly, highly recommend. It’s been an absolute pleasure every step of the way x
Kamila · 4 March 2024
Agent replied · 25 October 2024
Hi Kamila, thank you for taking the time to write a lovely five star review. Amazing to hear that Kalie has been absolutely brilliant and taken you through every step of the way whilst finding you your first home. I am so glad she was able to help you. Thank you for your recommendation too, she will be really happy to hear this. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotExcellent Team
The team Lisa and Tanya kept in contact with me from beginning to end, a regular call with feedback and advice. Really appreciated their help and hard work.
Anna · 20 May 2024
Agent replied · 25 October 2024
Hi Anna, thank you for the five star review. Fantastic to see Lisa and Tanya kept you updated throughout and I am so glad they were able to help. They will really appreciate this kind review so thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotJaz Gyde has been absolutely amazing…
Jaz Gyde has been absolutely amazing with supporting me and my partner getting a dog friendly rental property. She’s been clear, helpful and attentive. She is smiley, happy and approachable. And knows her stuff.
Molly · 19 January 2024
Agent replied · 25 October 2024
Hi Molly, we appreciate you taking the time to leave us a review. We know finding a new home can be stressful especially when trying to find a home suitable for your pet too. Brilliant to see that Jas and the team have been able to help you through your search. Thanks, Rhys
★★★★★ 5/5
TrustpilotThankyou to Andrew’s Estate Agent
Thankyou to Andrew’s Estate Agent. Professional throughout. Nothing was too much trouble (answering my endless questions)!! Special mention to Lisa who was exceptional LC
Lucy · 30 July 2024
Agent replied · 25 October 2024
Thank you, Lucy! We're thrilled to hear about your positive experience. Lisa and the team are always here to help. Your kind words mean a lot to us!
★★★★★ 5/5
TrustpilotNew Landlord : Being reasonably new to becoming a…
Being reasonably new to becoming a Landlord, Ed from the Reigate Team has been extremely helpful to me. No question was ever to much to answer, he has been so patient, never rushing me to make decisions and has always had the time to speak when needed. A very courteous gentleman. Infact all the staff at Reigate that I have had dealings with have been lovely and always get back to you with any concerns straight away. I would definitely recommend, found me tenants straight away and things couldn't have run any smoother. Thank you Ed and the Reigate Team. Anita
Customer · 28 February 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave a 5 star review. Fantastic to see that Ed and the team in Reigate have been on hand to help you each step of the way. We know the team rea;;y appreciate your feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotHonest and pleasant to do business with
Our agent, Dominic, was helpful, straightforward, pleasant and direct with us. We felt that we could trust him to be honest with us and give us the advice that was in our best interests, (even when it wasn't the most advantageous to him!) Nothing was too much trouble and he was very patient answering our many phone calls and gave us a lot of good advice. A pleasure to do business with him.
Emma · 10 July 2024
Agent replied · 25 October 2024
Thank you for the review, it's fantastic to see how Dominic was able to help you, providing you with all the information and support you needed. Thanks again for sharing your experience with us! Rhys
★★★★★ 5/5
TrustpilotShannon helps us out.
Shannon and her colleague Isobel were very helpful and friendly throughout. They went above and beyond their remit, to help us negotiate their systems etc.Many thanks due
Colin · 4 June 2024
Agent replied · 25 October 2024
Hi Colin , Thank you for the five star review. It is fantastic to hear that Shannon and Isobel have been helpful and friendly aswell as going above and beyond. Thanks , Lisa
★★★★★ 1/5
TrustpilotThey only want first time buyers!
If you’re a second time buyer - don’t bother with them. They will string you along through to final bidding stage and use you as bait / push through first time buyers to their vendors and advise them that it’s the “Safest” option. They will hold you back until they can use your offer as competition. They will say things like “your offer is provisionally accepted by the buyer we have to wait until Monday just a heads up there may be an offer from a first time buyer coming on Monday”Zero empathy or even acknowledgment that you are trying to buy your family home.Their “mortgage broker “ is incredibly rude.
Taraneh · 26 February 2024
Agent replied · 25 October 2024
Hi Taraneh, thank you for taking the time to leave us a review. Upon receiving your feedback we had passed your comments to the relevant branch manager and believe that they've been in touch to further clarify the situation and gain better understanding as to how we may have been able to improve our service. Of course we remain dedicated in trying to help you find your new home. Many thanks, Rhys
★★★★★ 5/5
TrustpilotLisa in Southville
Lisa in Southville has been a fantastic help, sharing her knowledge and expertise on the market and what's the best option for me, her enthusiasm is contagious and I'm looking forward to my next move, would recommend every time.
Jayne · 14 September 2023
Agent replied · 25 October 2024
Hi Jayne, really appreciate you taking the time out of your day to write us a five star review. Great to see Lisa and the team in Southville have been on hand to help you make a fully informed decision, all the best for the future move. Thanks, Rhys
★★★★★ 5/5
TrustpilotThanks to Richard for organising our…
Thanks to Richard for organising our viewings and being so helpful - the London market is crazy at the minute but he’s been great thus far :)
Ebony · 31 May 2024
Agent replied · 25 October 2024
Hi Ebony, thanks for sharing your experience, we know that Richard will really appreciate seeing your feedback. Thanks again, Rhys.
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