Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery responsive, excellent follow up, highly recommend
Every employee we worked with at the Cheltenham offices works hard to delight the client in all the important aspects: Helpful attitude, makes good suggestions for marketing property, very responsive, follows up quickly with both client and the other parties, makes you feel important even if selling a lower cost home. We worked with Zoey Edgerton who was extremely helpful at all stages of our property sale. She was key in keeping things on track, and working with the buyer and their solicitor to move things along. I highly recommend her.
Anonymous · 14 August 2023
★★★★★ 5/5
TrustpilotYour team members are very nice and…
Your team members are very nice and helpful ,they are always attending calls and giving good guidance,Shannon is very good person to help me view the properties and answer my all queries,am really grateful to your team members especially Shannon .Thank you so much.
Tincy · 20 November 2023
Agent replied · 25 October 2024
Hi Tincy, what a great review. We believe that communication is key to any relationship and it looks like Shannon and the team have been on hand to assist you each step of the way. Thanks for sharing your feedback, Rhys
★★★★★ 5/5
TrustpilotSpecial thanks to Joseph Fairman.
Special thanks to Joseph Fairman.Joe handled the dispute process with Mydeposit in a professional manner with updates every step of the way.Thank you
Basque · 9 December 2024
Agent replied · 29 December 2024
Thank you for your kind words, Basque Herria! We're thrilled to hear that Joseph provided excellent service and kept you informed throughout the process. Best wishes , Lisa
★★★★★ 5/5
TrustpilotThank you Kish and the team
Kish and the team have been great at helping me sell my one bed flat in Romford. Always responsive and so helpful - from the initial valuation to completion. I highly recommend.
M · 17 July 2024
Agent replied · 25 October 2024
Thank you for the five star review, fantastic to see that Kish and the team were able to deliver such a great experience to you, every step of the way. Thanks, Rhys
★★★★★ 5/5
TrustpilotGreat communication
Louise was very helpful is resolving the issue with our boiler. Her coordinated all parties involved really well and helped reach a good outcome for us.
Seth · 23 October 2024
Agent replied · 25 October 2024
Thank you, Seth! We're thrilled to hear Louise was able to assist you effectively. Your satisfaction is our priority, and we appreciate your feedback! Best wishes , Lisa
★★★★★ 5/5
TrustpilotExceptional Service and Professionalism
Exceptional Service and ProfessionalismWe have had the pleasure of working closely with Michelle Smethurst as a Property Maintenance Contractor for many years now, and are continually impressed by her dedication, expertise, and professionalism.Michelle consistently goes above and beyond in her role for her landlords and tenants. Her attention to detail, coupled with a deep understanding of our industry, has been invaluable in managing many maintenance jobs and refurbishment projects.Michelle always communicates clearly and is considerate, ensuring that everyone is on the same page and that any issues are resolved promptly and efficiently.In conclusion, it is a privilege to work alongside Michelle and we would highly recommend her to any landlords looking for exceptional Property Management.
Bridget · 10 July 2024
Agent replied · 25 October 2024
Hi Bridget, thank you so much for taking the time to leave us a review and brilliant to see the strong relationship you've built with Michelle in order to help our landlords and tenants alike. Thanks, Rhys
★★★★★ 1/5
GoogleI phoned today to let them know there is a sofa on a property they are managing and was put through to the manager. She was extremely rude, incredibly unhelpful and hung up on me.
Lydia · 10 January 2026
Agent replied · 10 October 2026
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at
EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards,
Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotThank you Mawara for arranging a…
Thank you Mawara for arranging a viewing today. The appointment was on time. You were very polite and professional. Job well done.
Dee · 14 December 2024
Agent replied · 29 December 2024
Thank you, Dee, for your kind words! I'm glad to hear you were satisfied with the viewing experience. It was a pleasure assisting you. If you have any more questions or need further assistance, feel free to reach out. Best wishes, Jake
★★★★★ 4/5
TrustpilotNick and team at Downend
Nick and team at Downend Many thanks for your quick and efficient sale of my house in BS15. I was so anxious but you managed the situation very well, I still can't believe it's sold!Wishing you all happy New Year.T Richards
Teresa · 4 January 2024
Agent replied · 25 October 2024
Hi Teresa, thanks for the review, great to see that Nick and the team at Downend have been on hand to help you achieve your sale. We know that any move can be nervy and stressful but brilliant to see the team were on hand to put you at ease. Thanks, Rhys.
★★★★★ 5/5
TrustpilotExcellent support to help us become…
Excellent support to help us become first time landlords. Friendly, positive and knowledgeable. Very good communication and very thorough. Fully recommend.
Donna · 2 May 2026
Agent replied · 23 May 2026
Dear Donna ,
Thank you for your wonderful review! We're thrilled to hear that our support helped you become first-time landlords. Your kind words about our communication and thoroughness mean a lot. We appreciate your recommendation and look forward to assisting you in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotAndrew’s Horley Branch
Andrew’s Horley - Steve has been fantastic showing us round potential properties for us to buy. He has been informative and most of all honest!
FIELD · 19 October 2024
Agent replied · 25 October 2024
Thank you for your kind words. We're happy to hear that Steve provided you with an informative and honest experience. We appreciate your feedback.
★★★★★ 5/5
TrustpilotBrian was an amazing person to have on…
Brian was an amazing person to have on our team. Extremely experienced and professional. Always kept in contact nothing was to much trouble. If I ever needed an agent again Brian would be my first port of call.
Lynsey · 26 February 2024
Agent replied · 25 October 2024
Hi Lynsey, we appreciate you taking the time to leave us a five star review. Fantastic to see that Brian was on hand to help you each step of your property journey, we know he will really appreciate seeing your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotSuch a Great experience with Andrew of North Cheam Sales
We are looking for properties after selling ours when we met Andrew of North Cheam Branch, when he showed us the property which we eventually put an offer on. Of course the property itself will be the main selling factor. However, Andrew from the first time was very warm and welcoming. We never felt that he rushed us do viewing the property despite short intervals between the viewings. He had notes and is ready to address questions about the property. Overall, we just felt kindness, warmth and patience, which is what is lacking on the property World when agents are just showing properties and rushing to go on about it. I would be more than happy to leave him this kind of review anytime.
Paulo · 18 June 2024
Agent replied · 25 October 2024
Hi Paulo, thank you for the kind review. We know that Andrews will really appreciate seeing your feedback. Fantastic to see your experience with us has been such a positive one. Thanks again, Rhys
★★★★★ 5/5
TrustpilotLongwell Green - Billy
We were met with Billy at our first viewing and dealt with him all through the process. Everything was made so seamlessly and what tends to be a stressful experience, just wasn't. Always greeted with a happy voice at the end of the phone and any queries I knew I could pick up the phone and they would have the answer to any question I had. Also keeping us up to date the whole way through - Would definitely recommend!
Abi · 19 June 2023
★★★★★ 5/5
TrustpilotAmazing service Balham
Balham- very professional company that possesses knowledge and expertise in the real estate market which is truly unparalleled. Their understanding of the local housing trends, neighbourhoods, and property values proved invaluable in guiding me towards the perfect home. One of the agents, Reece possesses an exceptional ability to listen attentively to my preferences and requirements, translating them into tailored property suggestions that consistently exceeded my expectations. His professionalism and attention to detail were evident in every aspect of his work. Reece went above and beyond, providing me with comprehensive information about each property, including its history, market value, and potential for growth. Very very helpful and great experience.
Constantine · 17 June 2023
★★★★★ 4/5
TrustpilotSammi made things happen and a great experience great
Sammi made the experience great! Attentive and speedy. He worked closely with his manager, Julie, to get my more challenging questions answered. A great team and a high recommend.
Oxfordkiwi · 1 August 2024
Agent replied · 25 October 2024
Thank you, Oxfordkiwi! It's great to hear that Sammi and Julie provided you with excellent service. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotSophia was always helpful
Sophia was always helpful, friendly, and able to answer any questions I had. If not, she was able to find the answers quickly.
Matthew · 5 November 2024
Agent replied · 29 December 2024
Thank you, Matthew! We're thrilled to hear that Sophia provided you with excellent service. Your feedback is greatly appreciated! Best wishes , Lisa
★★★★★ 5/5
GoogleSherko and his team have certainly delivered on every occasion since working with them last summer. They have managed to let properties efficiently, obtain market leading rents all with quality service along the way, difficult to find nowadays. I do not hesitate recommending you to other landlords and tenants.
Thanks again for your hard work Sherko, Sulayman and Daisy.PositiveResponsiveness, Quality, Professionalism, Value
M · 24 October 2021
Agent replied · 23 October 2024
Hi there, thank you so much for the 5* review and recommendation of the Oxford Rose Hill branch!
It's great to hear that Sherko, Sulayman, Daisy and the rest of the team have been helpful, friendly & efficient! We wish you all the best for the rest of your sale.
★★★★★ 5/5
TrustpilotAttentive & reassuring
Spoke to Richard this morning about finding a rental property. He was really attentive and reassuring. Really appreciated the time he gave to listen to my needs - and my panic! Thank you!
Stephanie · 7 May 2024
Agent replied · 25 October 2024
Hi Stephanie, thank you for taking the time to leave us a review. Amazing to see that Richard took the time to get an understanding of what your needs were and helped you accordingly. Thanks, Rhys
★★★★★ 5/5
TrustpilotThe reason for this high review is…James
The reason for this high review is entirely due to the James Conner, the agent assigned to my sale. In what was a very difficult and long sale, James was always on hand to give sound advice throughout, speaking to and reassuring the buyers as well as me, and going above and beyond in every possible respect. If it were not for him this sale could well have fallen through, and I'm entirely grateful to him. Superb in terms of client care. If you are selling or buying, you'll not go wrong by asking for James as your agent.
Steve · 13 May 2023
★★★★★ 5/5
TrustpilotHouse Sale
House Sale, Wallington Branch
David · 10 August 2026
Agent replied · 22 September 2026
Dear David ,
Thank you for your wonderful review! We're thrilled to hear about your positive experience with James, Liudmila, and the team at Andrews Wallington. Your recommendation means a lot to us. We wish you all the best in your new chapter! Best wishes , Lisa
★★★★★ 5/5
TrustpilotI cannot recommend Russell Clarke highly enough
I cannot recommend Russell Clark? Mortgage and Protection Adviser highly enough. I have used him several times over the last 5 years and on several of these occasions, the house purchases and the associated lending have been highly complex. Russell is so responsive and goes out of his way in order to help resolve issues and obtain what was needed in terms of mortgage and protection. I wouldn't go to anyone else and I cannot thank him enough.
Michelle · 7 July 2023
★★★★★ 5/5
TrustpilotI had an amazing experience to use…
I had an amazing experience to use Andrew Property for my flat purchase. Thanks James & Janine for helping the smooth purchasing process. Well done to you all!
Thiha · 1 August 2024
Agent replied · 25 October 2024
Thank you, Thiha! We're delighted to hear about your amazing experience. James and Janine will be happy to know they made the process smooth for you. Congratulations on your new flat!
★★★★★ 5/5
TrustpilotCharley in Brockworth is a star
Had a great experience with charley in the brockworth branch she has been a star from start to finish
Ben · 29 April 2026
Agent replied · 23 May 2026
Hi Ben, thank you for your wonderful feedback! We're thrilled to hear about your great experience with Charley at our Brockworth branch. Your recommendation means a lot to us. We'll be sure to pass on your kind words to her. Thanks for choosing Andrews! Best wishes , Lisa
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
