Every review we hold for the Otley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleGave them my details as a first time buyer heard nothing back but in fairness when I signed up they said it might be unlikely (other estate agents I've reviewed promised the moon on a stick and then never got back to me) but then I kept getting emails about investment properties and properties way outside my price range (4times outside it) so I assume the agent didn't bother listening to what I said. Either way went with another estate agent that wasn't useless
DL · 30 June 2019
Agent replied
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
★★★★★ 5/5
GoogleHad a viewing with Sophie who was excellent. Her enthusiasm in showing the property and helping us as buyers seeing the potential of a property was excellent. We have been on a number of viewings over the last month and honestly Sophie has been the best person in showing a property.
Alex · 13 March 2022
★★★★★ 5/5
GoogleBest estate agents we have used. House sold within a few months. Very professional and enthusiastic. Definitely recommend
Stephen · 20 March 2025
Agent replied · 24 August 2024
Thank you for your 5* review and recommendation Stephen. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were visiting 2 properties with the super friendly Robbie who showed us every detail of them, had a lot of laughs with our little one and we had a very pleasant time. We are about to begin the procedures for buying our first home. Thanks Robbie :)
Libner · 13 March 2022
★★★★★ 1/5
GoogleTerrible service, was lied to. Got told that the buyers of my house had everything in place and were cash buyers. Only to be told that there mortgage wasnt approved. They will say anything to get a sale. …
Callum · 20 March 2024
Agent replied · 21 March 2024
Hello Callum Ewing, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAsk for Robbie on the sales team! Robbie went above and beyond to answer ALL my questions as a first time buyer. A very supportive person and all round nice guy. I can't thank him enough for the unbiased advice he gave me.
Jade · 16 July 2022
★★★★★ 5/5
GoogleGreat experience selling our house! Super friendly staff and very helpful! Thanks once again!
Katie · 20 March 2025
Agent replied · 25 October 2024
Thanks Katie for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCannot thank Michael enough for all his help in finding us our new home. Outstanding bloke, went above and beyond.
Meg · 24 February 2020
Agent replied
Hello Meg. Thank you so much for taking the time to provide our Connells Leighton Buzzard team with a 5-star review, especially for acknowledging the support Michael gave you. Congratulations on the house purchase.
★★★★★ 5/5
GoogleThe customer service I’ve received from Kelvin has been fantastic. After deciding on a mortgage product, he explained it in detail which no one has done in the past and has kept me up to date throughout the process. The commutation I can’t fault. He is an asset to the team.
David · 25 January 2020
★★★★★ 5/5
GoogleFrom start to finish, I found everyone in the team at Leighton Buzzard to be professional and helpful. Everything was made very easy and I was particularly impressed by the quality of communication with Phil and the rest of the team. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Ian · 21 June 2021
★★★★★ 5/5
GoogleMichelle Nunnari was brilliant with dealing with the remortgage! She was very transparent, friendly and approachable. Would definitely recommend michelle to anyone and I hope to have her as my mortgage advisor again!
Kinzah · 13 November 2022
★★★★★ 5/5
GoogleAn excellent service from the whole team. Selling a property is stressful enough, but selling it from a distance even more so; everyone was so helpful, nothing was too much trouble for them. Thank you all very much.
Anne · 20 March 2025
★★★★★ 5/5
GoogleWhat a great team! Special thanks to Phil and Robbie. A complicated sale, due to probate, but they stayed on top of everything until the end. Highly recommended.
Cheddarfish · 12 January 2023
★★★★★ 5/5
GoogleGemma, has shown me around a couple of properties so far, during my house hunting journey, she's always polite, friendly, informative, and always happy to help with any questions. Thanks Gemma
Tina · 15 August 2022
★★★★★ 1/5
GoogleI strongly don't advise you to go with Connels Estate Agent, they are totally against tenants. Disgusting management property, I reported in July last year heating problems and was fixed after 8 months this year in April, I had problems with electric shower and delayed fixing until I fed up and I bought it from my own money.
I ended contract because the landlord harassed me and together with landlord and Connels have stolen my deposit. T
In my opinion is a hidden racist action against Europeans.
Thanks for reading and
Please share this statement in all groups EuropeansNegativeQuality
Sorin · 21 June 2022
★★★★★ 5/5
GoogleMy partner and I are in the really early days of buying a house. Robbie was so lovely and helpful in booking our first viewing and is going to help us find other properties!
Joanna · 13 March 2022
★★★★★ 5/5
GoogleConner,l's sold my house in a week l could not ask for better. They are very professional and helpful. Sophy, Robby, Phil and Taylor was totally amazing.
I recommend them highly ...
Meftey · 17 May 2022
★★★★★ 5/5
GoogleRobbie is quality! It was a pleasure to meet him and have a laugh or two. Not many estate agents know how to be professional with a sense of humour and a warm personality. Thank you!PositiveProfessionalism
Lana · 25 August 2021
★★★★★ 5/5
GoogleRobbie and Phill have been fabulous right from the start. We were impressed with them from the first moment they came to our house. They are always on hand to answer any questions or queries when we need them. If it wasn’t for their prompt actions with our buyers, we wouldn’t be moving. They have been great! Would definitely use them again if we sell and recommend them to everyone we know!
Sally · 11 February 2023
★★★★★ 5/5
GoogleFantastic service Phill and the team were extremely helpful and went above and beyond from start to finish! Highly recommended!
Daniel · 30 May 2023
★★★★★ 5/5
GoogleRobbie was great, he showed us around 3 properties & was very friendly & helpful.
Karen · 25 August 2023
★★★★★ 5/5
GoogleTaylor was super helpful! Answered any questions we had in a timely manner and was also really polite. Definitely recommend connells!
Jay · 11 February 2023
★★★★★ 5/5
GoogleMichelle really was so helpful during me journey to find my first home. She was always on hand and always with positivity! Thank you for all your help, it really was appreciated!
Sabrina · 29 June 2023
Agent replied · 29 July 2023
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA great team of Robbie, Phil and Sophie in sales, and Michelle in mortgages sold my property with a week of taking it on, which is more than can be said for Taylor’s that had it for 12 weeks with constant cancellations.
They kept you up dated at every step, easy to talk too, returned calls promptly. Couldn’t have asked for a better team, and will gladly use again.
HIGHLY RECOMMENDEDPositiveResponsiveness, Quality, Professionalism, Value
Denise · 21 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
