Every review we hold for the Otley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI can’t thank the team at connells Leighton buzzard enough, the mortgage advisor Michelle was amazing she went above and beyond to help us with our mortgage, would recommend to any one that needs a mortgage to go to her, the team were amazing too Sophie was great with communication and always giving me updates and knows exactly what she is doing. Thank you all so Much best estate Agents in Leighton buzzard by far.
Lisa · 31 March 2023
★★★★★ 5/5
GoogleAbsolutely amazing experience so far. Taylor showed us around the property and was so personable and knowledgeable. She knew the answers to every question we had, pointed out key aspects of the property, and even showed us round the property early as another estate agent had let us down at a viewing before. She made it an enjoyable experience.
Robbie was a great help in the office when we came in. Michelle was also so unbelievably helpful and reassured us of the process and made us really feel we were getting the best possible mortgage deal. Thank you to all the team for your help so far.
Thea · 14 September 2022
★★★★★ 5/5
GoogleAbsolutely amazing experience so far. Taylor showed us around the property and was so personable and knowledgeable. She knew the answers to every question we had, pointed out key aspects of the property, and even showed us round the property early as another estate agent had let us down at a viewing before. She made it an enjoyable experience.
Robbie was a great help in the office when we came in. Michelle was also so unbelievably helpful and reassured us of the process and made us really feel we were getting the best possible mortgage deal. Thank you to all the team for your help so far.
Thea · 25 August 2022
★★★★★ 5/5
GoogleRobbie provided us with great advice even before we listed. Once listed the service continued to be of a high level. Communication was always forthcoming and timely. The conveyancing team, with the EWay app was great and we could see the progress on a weekly basis as well as direct contact with our nominated solicitor. Selling a house has never been so easy, highly recommend Phil, Robbie and team. Thanks everyone for our trouble-free sale.
Sarah · 11 February 2023
★★★★★ 5/5
GoogleExcellent service received from start to finish from Robbie Pearson and Phil Appleby !! Great advise, open and honest conversations, speedy process, regular updates, friendly and professional approach, is what comes to my mind when I think of them. Unfortunately I had to pull the house from the market at this time due to changed circumstances but I highly recommend them and will definitely reach out to them if I was selling again. Thank you Robbie and Phil !!!PositiveResponsiveness, Quality, Professionalism, Value
Pooja · 21 June 2022
★★★★★ 5/5
GoogleSophie was brilliant on the viewing.
Thanks to Robbie for bringing the flat on the market.
And Phil was great through to completion.
Would highly recommend!
Bevan · 20 March 2024
Agent replied · 25 November 2023
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMichelle was amazing. After having a few appointments missed with another office I was handed over to Michelle and I am so glad I was! She was so helpful and personable, made sure I completely understood everything and did the very most she could for me to help my remortgage process run smoothly. Which was a bit of a stress and rush due to timings, but she was always there to speak to and reassure me! An absolute star and a lovely person! Will 100% recommend to anyone I know! :)
Hannah · 13 March 2022
★★★★★ 5/5
GoogleI have had the pleasure of having the help, guidance and support from Michelle for my mortgage. Initially I was nervous about the process of buying and selling my home. However Michelle has gone above and beyond to keep the process smooth and progressive. I can't thank her enough!
Meera · 20 March 2025
Agent replied · 24 August 2024
Thanks for the excellent 5* review and thanks for your kind words Meera! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe connells team have been fantastic to work with, offering great advice and giving regular updates. Thanks to Robbie in particular for his professionalism and positive attitude. It made all the difference!
Tom · 29 June 2023
Agent replied · 29 July 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleWe purchased a property from them and they were very professional, but what I was really impressed with was the after service.
I called up and asked to get some information regarding the property we purchased, and Phil was more than happy to help. Directed me to the right place and even offered to do some calls himself and send me some information (which he did within the hour). Things that he didn't have to do, so thank you for that Phil.PositiveResponsiveness, Professionalism
Oladipo · 25 August 2021
★★★★★ 5/5
GoogleThe Manager Phill Appleby has been outstanding in his efforts to support our sale, chasing up Solicitors, advising, problem solving, and guiding us through a particularly challenging house chain. 5* deserved.
Taylor,Sophie,and Robbie have been equally professional, polite, fabulous swift communication, work as a team and are always a pleasure to speak with.
Having moved away from the area, it's a pity we wont be dealing with them again!!
Gerald · 13 November 2022
★★★★★ 5/5
GoogleWe worked with mikayla and Michelle and they both went over and beyond for us. They explained everything step by step and helped us throughout the process. We could not have asked for a better experience than what we have received!
Britney · 27 March 2025
Agent replied · 18 April 2025
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Britney. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMichelle at the Leighton Buzzard branch worked extremely hard to find us the best option for our mortgage and made sure we were kept up-to-date. All the staff at the branch were friendly, welcoming and helpful. Thanks to you all.
Steve · 20 March 2025
Agent replied · 25 December 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Steve! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMichelle has been the utter professional with dealing with our mortgage queries and being successful in gaining a mortgage offer. I would highly recommend to anyone in the area looking for anything mortgage related. Gemma and the team in the office have also been great when viewing and dealing with any queries around buying. They have been a pleasure to deal with!
Luke · 6 March 2023
★★★★★ 5/5
GoogleBrilliant service! Taylor was brilliant from the get go. As soon as we walked into the property and she was showing us around, she had sold it to us. Extra points for being very knowledgeable and friendly. Robbie was also an absolute star throughout the whole process, and Michelle was brilliant in helping us secure a mortgage in such a short time.
Matthew · 11 February 2023
★★★★★ 5/5
GoogleI would like thank you Anne Bryans she did brilliant job by fixing problems which occur in my case. She was extremely professional, always replied on my email and phone calls. Corrected other people mistakes and reacted very quickly when came to sort out the issue. Process of buying my house was very difficult, my paperwork gone missing somwhere between the bank and solicitors who were involved, but Anne has resolved the problem on time. I wouldn't meet the deadline without Anne's help. I will highly recommend her to everyone who wants to get professional help.
Agnieszka · 29 July 2019
★★★★★ 5/5
GoogleWe have just completed our sale which from start to finish took just over 6 weeks. The professionalism shown by Phill Appleby and his team has been beyond reproach. We were always kept informed of all developments and any queries that we had were always dealt with promptly, accurately and courteously.
The whole experience has been utterly pain free, due in no small part to their good work behind the scenes.
Thank you, one and all, for a truly brilliant service. If six stars were an option, you would have earned every one of them.
Aidan · 29 July 2019
★★★★★ 5/5
GoogleWe used connells mortgage services when buying our first home and have recently used them again when moving house. The consultant in the branch, Kelvin has been superb in helping us. He genuinely cares about customers and nothing has ever been too much trouble for him, even with the silly questions we sometimes asked and to-ing and fro-ing we did. He works really hard and deserves recognition. Look forward to hopefully using Kelvin at connells when we next remortgage.
Dan · 29 July 2019
★★★★★ 5/5
GoogleMichaela Woolley and colleague went above and beyond to help me today in the Leighton buzzard office.
Elena · 20 October 2025
Agent replied · 20 March 2026
Thank you so much for your kind words! Our team is dedicated to providing exceptional service and we're thrilled to have exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI have found all the staff to be very helpful and friendly keeping me regularly updated and in particular Robbie , he was totally committed to finding us the perfect buyers for our property.PositiveResponsiveness
Paula · 10 January 2022
Agent replied · 25 November 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally impressed with everyone I spoke with, looking at buying a property in the area and everyone was really helpful and super informative with any questions we had and managed to get us a viewing quickly on the properties we wanted to see. Will definitely be using them again when buying/selling. Would defiantly recommend to both buyers and sellers!
Izzy · 26 September 2023
Agent replied · 25 November 2023
Thank you for taking the time to leave us this amazing recommendation and 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleRobbie is amazing we had a our home valued by him today ❤️ and he was so amazing made me smile and also full of energy. He was great and also offered to take what we are looking for and inform us of anything on the market. Best real estate agent in LB
Vanessa · 15 August 2022
★★★★★ 1/5
GoogleGave them my details as a first time buyer heard nothing back but in fairness when I signed up they said it might be unlikely (other estate agents I've reviewed promised the moon on a stick and then never got back to me) but then I kept getting emails about investment properties and properties way outside my price range (4times outside it) so I assume the agent didn't bother listening to what I said. Either way went with another estate agent that wasn't useless
David · 29 July 2019
Agent replied
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
★★★★★ 3/5
GoogleThe staff in the sales office were hugely helpful in what turned out to be a complicated sale. We can't fault the assistance we received during the contract phase, and after the sale when we experienced issues with our sellers.
However, the efficiency and professionalism of the sales tean has been massively tarnished by the constant harassment we are still receiving from the central office telemarketing service. Dozens of emails and phone calls a week, despite being asked to take our details off their list.
Black · 29 July 2019
Agent replied
Thank you for taking the time to leave us a 3-star review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.