Trusted Agent profile
★★★★★
140 reviews across 1 platform
52-54 Kirkgate, Otley LS21 3HJ
Dale Eddison's Otley office at 52-54 Kirkgate is rated 4.6 out of 5 across 140 reviews on 1 platform, including 140 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Otley office, from every platform, shown as written. First names only.
5/5
GoogleMichelle was our guardian angel in this house buying process, without her knowledge and expertise we wouldn't have been able to secure the mortgage that we did. She genuinely cares about you and has your best interests at heart and we can't thank her enough.
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleThank you Hayley for your help and being available for the viewings at short notice. Was good to meet you and your friendly approach was great 😊 …
Thank you for your kind words! It was a pleasure meeting you and I am always happy to help with viewings, even at short notice. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFantastic team, actively sold our property, a really positive approach to selling, Sophie was brilliant!!! but all the staff are excellent, and caring, highly reccomended!!!
Thank you for the glowing review! Our team is dedicated to providing exceptional service and we are thrilled to have helped you sell your property. Sophie and the rest of our staff truly care about our customers and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a very good viewing with Sophie. Sophie was patient, well informed and extremely helpful, she didn't rush us or put pressure on us. I liked her very much she was pleasant and friendly.
Thank you for your kind words about Sophie! We're so glad to hear that she was patient, well-informed, and helpful during your viewing. We strive to provide a stress-free experience for our customers and we're happy to hear that she made a great impression. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleJames Snape has been an absolute pleasure to deal with in helping me get a new mortgage deal. He is professional, offers brilliant support, and had a good understanding of my needs in helping me select the right product for my circumstances.
Thank you so much for your kind words, we are thrilled to hear that James was able to provide you with exceptional service and help you find the perfect mortgage for your needs. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI must say Sophie has been one of the best estate agents I've been dealing with. She always follows up which the others don't really seem to do. I imagine she gets many more deals over the line. …
Thank you for your kind words about Sophie! We are so happy to hear that she has provided excellent service as an estate agent. We appreciate your positive feedback and will make sure to pass it along to Sophie. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMichelle was wonderful in helping my partner and I get a mortgage and was able to give us all the informatio we needed and was able to answer all our questions.
Thank you for your kind words, we are thrilled to hear about your excellent experience with our team! Our goal is to provide exceptional service and we are pleased to have helped you secure a mortgage with ease. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHayley was very professional and knowledgeable. She explained everything clearly and made the process easy. Very helpful take us place to place.
Thank you for your kind words, we are happy to hear that Hayley provided you with a professional and knowledgeable experience. Our team is dedicated to making sure our customers have a smooth and easy process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMichelle has been brilliant navigating through a very long sale process. Professional, personable and always there with the right advice, support and humour. Can’t wait until the next time! Martin
Thank you, Martin! We appreciate your kind words. It was a pleasure assisting you with your sale and we can't wait to work with you again in the future! Your satisfaction is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMichelle was swift and proactive in sorting my remortgage out and putting my mind at ease. Thanks for your help!
Thank you for your kind words, we are glad to hear that we could make the remortgage process smooth and stress-free. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMatilda has been amazing from the very beginning of the process. She’s been helpful, very knowledgeable and friendly. As first time buyers we appreciated how approachable she was whenever we had any questions. Matilda went above and beyond helping us in the house buying process and we couldn’t be any happier. Thank you
Thank you for your brilliant 5* review and thank you for your kind words Victoria. Best wishes, Lucy, Customer Relations.
5/5
GoogleWhen I viewed the property, I was very impessed with it, which encoraged me to make an offer. The young lady who showed me around was very good: pointing out the various highlights of the apartment in a very professional manner. I was very happy with the viewing.
Thank you so much for your kind review! Our team strives to provide exceptional service and we are delighted that you were impressed with the property and our staff. Best wishes, Lucy, Customer Feedback and Support Team
1/5
GoogleBuyers & sellers avoid! Myself and my husband had the worst experience when trying to buy a property through this branch - to say the communication was poor is an understatement and both my husband and I experienced how extremely unprofessional the branch ‘manager’ Phil was. From the get go, they were offering false information on their listing, saying the particular house of interest has planning permission for a single storey extension, when it doesn’t (it was out of date by 6 months and would have to be reapplied for!). I asked multiple times for this information and was never given this until I managed to discover this through my own investigating. I made multiple agents, including the branch manager aware of this and they finally admitted were fully aware of this and and they still failed to updated on the listing. We had constant trouble trying to get in touch with the branch and were told we would have an update or them call us back and then they would fail to do so. I even had to result to getting back in touch with them through Zoopla! When I was raising my concerns to the branch manager, Phil and he was unable to apologise or take any responsibility, especially for the lack of communication he then hung up on me! Avoid, this branch like the plague.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleJust bought our first house and connells were great. Michelle was fantastic and managed to find us a mortgage even with my extraordinary employment position. She went above and beyond to find the perfect mortgage for us. Sophie was great too as she practically found us the house which we would've thought was out of our reach. They are an amazing team and I would highly recommend using them. Very nice people and very professional.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleMichaela is the life of connells. Positive and gives you a good feeling about the company. Michelle is lovely and a rock to lean on. Really looking forward to working with them!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
5/5
GoogleI wanted to thank Michelle for helping me with arranging my Will via Redstone. Top class service thank you
Thank you for your kind words! We are thrilled to hear that Michelle provided top class service in arranging your Will through Redstone. We are dedicated to providing the best experience for our customers and are grateful for your feedback. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GooglePhil and all the staff at this Leighton Buzzard branch excelled in all they did for us in our sale of our house from start to finish. They answered all our queries and assisted in all communication between all parties involved in the sale. A big thank you to all involved, Phil & Janet
Thank you for your kind words, Phil & Janet! We are thrilled to have helped make your house sale a smooth and successful experience. Our team at the Leighton Buzzard branch is dedicated to providing excellent service and communication for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had George show us around today and he was very helpful. He answered all our questions, and even allowed us to view another property that we did not book in advance. It was a great viewing experience
Thank you for your kind words! We are thrilled to hear that George provided you with exceptional service and went above and beyond to make your viewing experience great. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleCustomer Service was brilliant, Especially Phil and constantly chasing Solicitors and trying to get things moving. Also they all helped the lady buying my late dads Retirement flat with completing all the paperwork all the way through. They definitely went over and above to get this chain through to completion.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMatilda was really personable and was a pleasure talking to. She made us more interested in a couple of houses than we otherwise would be!
Many thanks for your outstanding 5* review and your generous comments Fred. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe dealt with Michelle (mortgage advisor). Being a first time buyer can be very daunting. She was very patient and advised us through the whole process. Any questions or queries were answered promptly and she made us feel as ease. I would highly recommend.
Many thanks for the fantastic recommendation and 5* review keeley bell. Kind regards, Lucy, Customer Relations.
5/5
GoogleExceptional service by the team in Leighton Buzzard particularly Robbie. Swift responses and professional conduct.
Many thanks Claire for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleMichelle Nunnari did my remortgage and I could not recommend her services enough, thorough, diligent, and excellent results. Michelle really goes above and beyond. …
Thank you for your kind words, we are thrilled to hear that you had a positive experience with Michelle! Our team always strives to go above and beyond for our clients and we are happy to have helped with your remortgage. Thank you for … More
5/5
GoogleGemma is fantastic! My boyfriend and I encountered many agents whilst looking for our first property, and Gemma by far was our favourite. Every meeting we had, she brought with her all the information you could ask for, she was able to answer every question we had and it was obvious she had done the research. She made a real conscious effort to be on our side, which meant we could trust her judgements throughout the process.
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Dale Eddison's Otley office has 140 reviews across 1 platform: 140 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Dale Eddison is rated 4.6 out of 5 across all 140 reviews, and 4.6 out of 5 on Google from 140 reviews, checked 9 October 2026.
Dale Eddison, 52-54 Kirkgate, Otley LS21 3HJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.